I have over 12 years of experience in customer service, where I’ve learned how to connect with people, understand their needs, and build trust through every interaction.

I’ve also worked part-time as an online English teacher and academic researcher and almost a year in hotel reservations which helped me become more patient, detail-oriented, and clear in my communication.

For the past year, I’ve been working in outbound inside sales, focusing on cold calling, qualifying leads, and starting conversations with potential buyers and sellers. I’m comfortable handling objections and turning cold calls into meaningful discussions.

In terms of work ethic, I always give 120%, 100% is what’s expected of me, and the extra 20% is my way of showing gratitude for the opportunity. I treat the company I work for as if it’s my own, and I take pride in being reliable, consistent, and fully committed.

I’m excited about the chance to contribute to your team and grow with your company.

Need reliable support to streamline your business operations and client communications? I’ve got you covered!

2+ years experienced in Travel & Client Support Specialist
Strong Organizational & Administrative Skills
Customer Service & Guest Communication Excellence

Here's How I will help you:

Customer service — delivering exceptional support and communication
Administrative support — efficient handling of tasks and documentation
Calendar management — scheduling and organizing appointments with accuracy<8efe80624d780eba0c6493ec45140364>Email handling — monitoring, organizing, and responding promptly
Travel coordination — managing domestic and international arrangements
CRM systems — maintaining client databases and engagement records
Outbound communication — B2B appointment setting and service introductions
Social Media Management — content creation & platform oversight
File & Document Handling — conversions, organization, and secure storage
Project Management Tools — Trello, Asana, ClickUp for smooth task execution

Freelance Objective
I aim to provide dependable support that empowers individuals and businesses. My focus is on ensuring smooth operations, building long-term partnerships, and consistently delivering results that exceed expectations.
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Detail-oriented, high-accountability, and proactive Virtual Assistant with extensive experience supporting executives, managing remote teams, and streamlining complex business operations. Proven track record of delivering pristine data integrity, smooth day-to-day administrative systems, and high-impact support across diverse industries, including Real Estate, Travel & Hospitality, and Corporate Finance. I excel in fast-paced environments where multi-tasking, discretion, and emotional intelligence are critical. My background features elite operational experience for massive global brands—including Airbnb, Delta Air Lines, GlobalFoundries, and Wyndham Hotels—demonstrating my ability to consistently meet top-tier corporate standards.

What I Bring to Your Team:
> Operations & Team Leadership: Experienced Team Lead Virtual Assistant (TLVA) and Subject Matter Expert (SME) skilled in managing remote communication (-----------), workflow optimization, and performance tracking.
> Real Estate Expertise: Deep knowledge of real estate CRM and transaction systems, tracking lead pipelines, managing Zillow leads, and processing transaction documentation (SkySlope, Dotloop, FollowUpBoss, GHL).
> Premium Client Care & Escalations: Former Resolution Support Ambassador handpicked for Airbnb’s Escalations and dedicated SuperHost support teams, managing complex financial disputes and time-sensitive inquiries with elite professional correspondence.
> Finance & Procurement Admin: Background in international accounts payable (AP) and Procure-to-Pay processes, managing vendor communications, QuickBooks updates, and strict digital queues.
> Modern Tech Integration: Highly proficient in leveraging modern AI productivity tools (ChatGPT, Gemini, Lovable, Viktor AI) and video editing software (CapCut, Premiere Pro) to maximize daily output and content engagement.

Whether you need a proactive assistant to manage your calendar, clean your CRM, coordinate property transactions, or oversee your remote team, I am committed to building organized systems that give you your time back. Let's connect and optimize your business!

Hi, I'm Ruby and I have an accumulated of almost 2 yrs of work in BPO industry. I am a strong writer and verbal communicator with the capacity to communicate ideas effectively and succinctly. Knowledgeable regarding how to make decisions, resolve conflicts, and plan strategically to maximize team effectiveness and project success. Ability to effectively convey ideas through digital platform tools.

Hi my name is John you can call me JP, I do have a 4 years experience in a customer service in call center. I can handle all of the customer concern, provide the best assistance they can get.

I have more than 3 years of experience working as a CEO’s assistant, where I learned how to handle different responsibilities with professionalism and dedication. Through this experience, I developed strong skills in multitasking, managing urgent priorities, and making sure tasks are completed efficiently and accurately. I am also dependable, hardworking, and committed to doing my job with integrity and reliability.

Hi! I’m Mary Irish, a highly experienced Team Leader (onsite and remote) with 13+ years of experience supporting clients and managing remote teams.

I specialize in:
- Appointment Setting & Calendar Management
- Customer Support (Email, Chat, Phone)
- Lead Verification & Data Entry
- Debt Negotiation & Client Communication
- Underwriting & Document Review
- Team Management & Productivity Tracking
- Hotel Reservations & Booking Management
- Hiring

I’ve successfully:

Managed a team of 80+ agents
Helped grow operations from 5 to 80+ members
Improved QA scores and overall team performance
Supported clients in meeting tight deadlines consistently

I’m known for being:
- Reliable and detail-oriented
- Easy to work with
- Proactive and solution-focused
- Committed to delivering high-quality results

If you’re looking for someone who can handle operations, support your team, and help your business grow, I’d love to help.

Let’s work together!

Dedicated and versatile professional with diverse experience spanning loan processing, customer service, hotel reservations, technical support, collections, and sales support. Combines strong analytical skills with exceptional interpersonal abilities to deliver accurate, efficient, and customer-focused solutions across multiple industries.

Proven track record in loan processing, including document verification, compliance adherence, and application review, ensuring timely and accurate loan approvals. Skilled in managing high-volume customer interactions in fast-paced environments, from resolving technical issues to handling sensitive collections conversations with professionalism and empathy.

Background in hotel reservations has honed strong attention to detail and multitasking abilities, while experience in technical support has strengthened problem-solving skills and the capacity to explain complex information clearly. Sales support experience contributes a customer-centric approach focused on building rapport, addressing client needs, and driving satisfaction.

Known for adaptability, strong communication skills, and a commitment to delivering excellent service, whether processing financial documents, resolving customer concerns, or supporting sales and collections efforts. Comfortable working independently or as part of a team, with a consistent focus on accuracy, efficiency, and positive customer outcomes.

I am a dedicated General Virtual Assistant with 3+ years of experience in social media management, administrative task, booking platforms, email campaign, website updates, graphic design, and customer support. My passion for organization, communication, and digital tools evolved into a career focused on helping businesses manage tasks more efficiently and effectively.

Detail-oriented and professional with experience in transaction processing, reporting, client and vendor coordination,
and workflow management. Proven ability to support revenue-related operations by ensuring accurate documentation,
timely processing, and compliance with company policies. Skilled in handling high-volume cases, maintaining data
accuracy, and improving operational efficiency while delivering strong customer satisfaction. Experienced in back-office
operations, financial coordination, and cross-functional team support in fast-paced environments.

Customer service professional with almost 4 years of experience in the call center industry, handling customer concerns across e-commerce, telecom, and support accounts. I’m experienced in talking to customers through phone, chat, and email, helping resolve issues in a clear and friendly way. I’ve been recognized as a Top Performer, which reflects my consistency in meeting goals, staying reliable, and keeping customers satisfied.

I'm proud to be a hospitality enthusiast with strong virtual work experience, I excel in assisting guests and clients both before arrival and through friendly, professional phone communication. As an extrovert, I thrive in conversations and building rapport, ensuring every interaction feels warm and well-handled. With a background in customer service, reservations, and front-office operations, I bring reliability, resourcefulness, and a guest-first mindset to every task in a virtual environment.

Hello and welcome to my profile! Dedicated Customer Service professional for 5 years of experience now. Specializing in customer service and task management. Skilled in email handling and international voice & non voice account, scheduling, and communication (essential skills for a Virtual Assistant role).

With over 5 years of experience in a BPO industry. I have developed expertise in a various roles, including managing a Team for past 2 years. Maintaining high-quality and overall experience, ensuring prompt an effective resolutions and committed to a high performance standards while fostering a positive customer experience. In addition to my supervisor experience and a subject matter expert experience. My background also includes roles in Property Management and a Guest experience in AIRBNB. A community education support, resolution 1 with cancellations, resolutions 2 with reported issues in the property and a Dedicated manage Host support for SUPERHOSTS with non API and API software connected. Guest experienced support with passion for delivering exceptional service. Skilled in handling guest inquiries, resolving issues, helping booking a reservation, processing a refund and give strong relationship to give smooth and enjoyable stay. Manage disputing reviews, appealing Listing suspension and education of payouts information. Core Competencies & Skills: * Customer Service and Team Leadership * Property manager and Guest experienced Support
Software Proficiency: - MS Office Suite (Word,PowerPoint) -Google Docs & Sheets -Zendesk -Salesforce -Jira -Genesys
-MS Teams & Outlook

I am excited about the opportunity to collaborate and provide exceptional service.

A dedicated, service-oriented, and results-driven Tourism Management graduate passionate about delivering exceptional customer experiences. Aspiring to leverage my diverse background in tourism and customer service to excel in the hospitality and tourism industry. Possesses strong organizational skills, adaptability, and a commitment to quality performance and professionalism. Adept at multitasking and delivering excellent customer service in fast-paced environments with hands-on experience in front desk reception, administrative assistance, and tour coordination. Eager to contribute to a dynamic team and ensure customers’ comfort and satisfaction in every situation.

Customer Service in the BPO industry with 9 years of experience. A travel agent for 6 years, and for 3 of those years, I worked remotely with less supervision. Skilled in both customer-facing and backend support, with expertise in high-volume ticket management and accurate problem resolution. Experienced in technical support across financial, telco, and gaming accounts, with a proven ability to troubleshoot complex issues and deliver efficient, customer-focused solutions. Adept at working independently and maintaining strong performance in both remote and on-site environments.