**Professional Summary
Reliable and detail-oriented professional with diverse experience in customer service, travel operations, e-commerce support, legal assistance, and business management. Brings strong communication skills, excellent organizational abilities, and a proven capacity to adapt quickly in fast-paced remote work environments. Skilled at managing customer relationships, handling administrative tasks, coordinating projects, and delivering high-quality service with accuracy and professionalism. Dedicated, proactive, and committed to contributing value while maintaining high standards of performance.
Professional Experience Highlights
*BPO Customer Service Representative*
Provided high-quality customer support through email and chat channels, efficiently handling customer inquiries and resolving concerns while maintaining high satisfaction levels. Demonstrated strong problem-solving abilities and attention to detail in a fast-paced environment.
*American Express Account and Travel Support Specialist*
Managed American Express customer accounts and provided support with rewards and travel services, including:
• Redeeming reward points for airline tickets and hotel bookings
• Managing account payments and monitoring due dates
• Maintaining account records and updating trackers
• Transferring reward points across airline loyalty programs and partner platforms
• Handling email correspondence and preparing reports
• Reviewing account welcome offers, benefits, and eligibility information
*Travel Expert – Virgin Australia*
Assisted customers with flight bookings, itinerary modifications, cancellations, and travel policy inquiries while ensuring compliance with airline procedures and service standards. Delivered efficient customer support and maintained a high level of professionalism in handling travel-related concerns.
*Shopify E-commerce Email Support and Brand Monitoring Specialist*
Managed customer inquiries through email support platforms while providing timely assistance with order tracking, refunds, returns, and chargeback cases. Utilized Shopify, Gmail, and various tracking systems while maintaining professional, empathetic, and customer-focused communication.
*Legal Assistant – Canadian Law Firm*
Supported civil litigation matters through administrative and legal assistance, including preparing correspondence, organizing case files, reviewing transcripts, extracting undertakings, and assisting with discovery documentation. Demonstrated strong attention to detail while maintaining confidentiality and accuracy.
*Business Manager – Web Development Agency*
Oversaw daily business operations and coordinated with web development teams to ensure project efficiency and client satisfaction. Responsibilities included managing client communications, tracking project progress, preparing invoices, and supporting business development initiatives.
Key Skills
• CRM and ticketing systems
• Shopify, Gmail, and Google Workspace
• Travel booking systems
• Legal documentation and administrative support
• Client communication and project coordination
• Time management and organizational skills
• Attention to detail and accuracy
• Problem-solving and multitasking
• Independent work and team collaboration
Core Strengths
Dependable, proactive, and committed to delivering high-quality work. Strong ability to work independently, follow instructions accurately, manage multiple responsibilities, and contribute positively to team success.
