I am someone who is not afraid of the unknown. I take on to what challenges every job would bring as every challenge gives me not just good money, but learnings that would further strengthen my skillset and become an asset to whatever industry I bring myself into.

Healthcare Advocate | Medical Virtual Assistant | SME???? Key Roles & Responsibilities• Managed member benefit inquiries, claims support, and insurance education at UnitedHealthcare (UHC)
• Coordinated care by assisting with appointments, referrals, and follow-ups to ensure positive patient outcomes
• Delivered patient advocacy and customer service support while maintaining HIPAA compliance
• Supported Medicare & Retirement plans, ensuring accurate information and resolution
• Handled voice and non-voice healthcare support in high-volume environments
• Served as a Subject Matter Expert (SME) by mentoring new hires, providing product knowledge, and supporting quality performance
• Resolved complex member concerns using critical thinking and problem-solving skills???? Additional Skills & Experience• Web Technical Support: troubleshooting, issue resolution, system navigation, and documentation
• Strong proficiency in healthcare tools, CRM systems, and Microsoft Workspace
• Excellent communication, attention to detail, and time management skills???? Professional Focus• Delivering accurate, compassionate, and results-driven healthcare support
• Thriving in remote healthcare, Medical VA, and patient support roles
• Continuous growth in healthcare operations, virtual assistance, and care coordination

PH Registered Nurse

Hello there, my name is -----------! I am a graduate of Medical Laboratory Science that transitioned into the techy side of the program rather than the clinic though I still have hands-on experience with the field. I am a developer of a LIMS (Laboratory Information Management System) which is a web based application that uses Airtable and other third party integrations to handle processes in the laboratory as well as patient registration in the information section and invoices/receipts/HMO in the billing section. I have over 2 years as a Sales Operations Manager at a Golfing Company, 2-3 years as an Airtable Developer and Automations Expert using Make/Zapier.

Organized, detail-oriented, and ready to make your workload lighter! With 6+ years of experience in administrative and U.S. healthcare support, I specialize in email & calendar management, data entry, customer service, documentation, and task coordination.

💻 Proficient in MS Office, Google Workspace, CRM, Asana, Trello, ClickUp, QuickBooks & Xero.

Reliable. Adaptable. Detail-focused. Results-driven. Let me help you get more done.

Medical Virtual Assistant with strong expertise in patient intake, administrative support, and healthcare operations.
Skilled in managing EHR/EMR systems, insurance verification, and patient coordination.
Known for accuracy, efficiency, and excellent client communication.
Quick to adapt to new systems and committed to supporting smooth clinical workflows.

Expertise
Patient Intake & Scheduling (New & Follow-ups)
Insurance Verification (Alma, Headway, UHC)
EMR/EHR: Practice Fusion, Updox, Hint, Zocdoc
Data Entry & Documentation (High Accuracy)
Medical Terminology & Patient Coordination
HIPAA Compliance & Data Privacy

As a versatile professional, I possess a strong blend of skills ideal for roles in customer service, e-commerce management, and health advocacy. My customer service experience has honed my ability to effectively communicate and resolve issues, ensuring a positive experience for clients. In e-commerce management, I have a deep understanding of digital marketing strategies, data analysis, and user experience optimization, which drives sales and enhances customer engagement. Additionally, my commitment to health advocacy allows me to connect with diverse populations, promote wellness initiatives, and provide valuable information, ensuring that clients feel supported and informed. This multifaceted expertise equips me to contribute significantly to any organization focused on enhancing customer satisfaction and fostering community health.

I have over 7 years of experience in the BPO industry, starting in frontline customer support and eventually handling escalated complaints and complex customer concerns. Throughout my career, I've worked across healthcare, order fulfillment, telecommunications, and financial services, giving me a well-rounded background in customer support and operations.

My experience includes managing healthcare benefits and claims, processing orders and tracking shipments, providing B2B customer support and sales, and investigating potentially fraudulent transactions. Working in these roles has strengthened my communication, problem-solving, critical thinking, and customer engagement skills. I take pride in staying calm under pressure, adapting quickly to change, and finding solutions that create positive outcomes for both customers and the business.

I'm always open to learning, taking on new challenges, and contributing to a team that values collaboration and great customer experiences. If you're looking for someone who is detail-oriented, passion-driven, highly teachable, and customer-focused to delivering quality work, let's connect.

Hi, I’m ----------- — a dedicated and experienced Virtual Assistant with over 9 years of BPO experience in a remote work setting and 3 years of direct client support. Throughout my career, I’ve handled a wide range of responsibilities across healthcare (medical and dental) and telecommunications accounts.
I specialize in insurance verifications, referrals, prior authorizations, and have a strong understanding of HIPAA and Medicare guidelines. My background has equipped me with excellent communication, organization, and problem-solving skills that allow me to deliver high-quality results consistently.
I’m highly adaptable and can work efficiently across US, AU, and UK time zones, with full flexibility for shifting schedules. As a proactive multitasker who’s always eager to learn and take on new challenges, I’m confident that my expertise and professionalism would make me a valuable addition to your team.
I’m excited about the opportunity to contribute to your organization and am ready to get started. Please feel free to reach out if you’d like to learn more about how I can support your business.

Responsible, organized and eager to take on new challenges. I value integrity, teamwork and continuous improvement while striving to deliver my best in every role.

I help healthcare practices stay organized and run smoothly. I handle appointment scheduling, insurance verification, prior authorizations, billing support, and patient follow-ups with accuracy and confidentiality. I’m detail-oriented, comfortable with EHR/EMR systems, and confident in managing calls and administrative tasks independently.

My goal is simple — to reduce your workload and make your daily operations easier and more efficient.

HIPAA Certified.

Healthcare professional with over 5 years of experience in customer service and prior authorization support. Began career as a Healthcare Customer Service Representative, assisting patients with insurance coverage verification, benefits explanation, and out-of-pocket cost estimates to ensure clarity and informed decision-making.

Currently working as a Prior Authorization Representative, specializing in determining authorization requirements, submitting and processing authorization requests, and closely monitoring cases through to approval. Experienced in coordinating with healthcare providers for peer-to-peer reviews, ensuring timely communication between insurance companies and physician offices, and supporting patients by providing appointment reminders and status updates.

Demonstrates strong attention to detail, effective communication skills, and a commitment to delivering efficient, patient-centered support within complex healthcare systems.

Results-driven Shopify Virtual Assistant and Ecommerce Operations Specialist with over two years of experience managing Shopify backend operations, order processing, product listings, inventory management, fulfillment tracking, and customer support. Proficient in Shopify Admin, Gorgias, Re:amaze, Commslayer, and Trustpilot, with a proven ability to manage high-volume workloads while maintaining accuracy and delivering excellent customer service. Backed by seven years of experience as a Claims Analyst, bringing strong analytical, documentation, compliance, and problem-solving skills to every role. Adaptable, detail-oriented, and committed to improving operational efficiency and customer satisfaction.

My journey into the Virtual Assistant world started with persistence and a willingness to learn, and it has shaped me into a reliable and dedicated professional. With experience in healthcare administrative support—such as appointment scheduling, patient coordination, insurance verification, and documentation—I enjoy helping teams stay organized and efficient. I’m someone who values growth, consistency, and doing things right. I’m always looking for ways to improve my skills and provide better support. I’m currently open to new opportunities where I can contribute, grow, and be part of a team that values dedication, trust, collaboration and continuous learning. If you know of any opportunities or would like to connect, please reach out—I’d love to hear from you.