ERP Support Specialist with a strong focus on Financial Management Systems. Skilled in troubleshooting, user support, and system optimization to ensure smooth financial operations. Committed to delivering efficient, accurate solutions and enhancing user experience.

I am an experienced IT Service Desk Technician with over 5 years of combined expertise in IT support, technical troubleshooting, and customer service. My background includes working in multinational companies, where I served as the first point of contact for technical issues via phone, email, chat, and ticketing systems such as ServiceNow and Cherwell. I specialize in: Desktop support, remote troubleshooting, and software installation. Active Directory (account creation, modification, password resets, group management). Microsoft 365 Administration (Outlook, Teams, OneDrive, OneNote, SharePoint). Microsoft Intune & Azure AD (device management, BitLocker recovery, authentication methods). Exchange Admin Center (distribution lists, shared mailboxes, folder access). Network drive mapping for Folder Access and printer driver setup and Ticket management and SLA compliance. In addition to my technical skills, I have strong communication abilities, adaptability, and a commitment to excellence. My experience has also equipped me to train new users, handle escalations, and provide clear solutions that ensure minimal downtime. With a degree in Information Technology and hands-on experience supporting both enterprise-level environments and end-users, I am confident in my ability to contribute effectively to any IT team.

IT Support professional with experience in service desk operations, security monitoring, and SaaS technical support. Background includes troubleshooting hardware/software issues, managing AD accounts, and supporting Azure, VMware, and AVD environments. Previous roles include IT Service Desk at Bosch and Blue Cross Blue Shield, and Security Operations at the Google Operations Center. Currently providing technical and billing support for Campaign Monitor using Salesforce, including login/2FA troubleshooting, billing cases, and HTML/email updates.

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I am a hardworking and detail-oriented individual with strong public and communication skills. I have experience working in the Public Information Office in our City Hall, where I supported daily operations, assisted in communication tasks, and handled responsibilities in a fast-paced environment.I am quick to learn, easy to work with, and committed to doing my best in every task. I am looking for entry-level opportunities where I can gain experience and continuously improve my skills.

I am a Technical Support Engineer (L2 Helpdesk) with hands-on experience in supporting enterprise users, troubleshooting IT infrastructure, and maintaining reliable network operations in a financial services environment.

Currently, I provide end-to-end IT support across multiple branches, handling escalated issues involving workstations, Microsoft 365, Azure AD (Entra ID), and network connectivity (LAN/WAN, DNS, DHCP). I am actively involved in device deployment, user profile migration, and ensuring secure connectivity through Zero Trust solutions such as Cloudflare WARP.

My role goes beyond troubleshooting—I also contribute to network improvements, performance monitoring, and technical documentation to support business continuity and operational efficiency.

Before transitioning fully into IT, I spent several years working with U.S.-based clients as a Virtual Assistant and Team Leader. This experience strengthened my communication skills, customer handling, and ability to solve problems efficiently—skills I now apply in technical support.

I am currently expanding my knowledge in networking and infrastructure (CCNA-level concepts), with a strong interest in growing into roles such as Network Engineer or IT Infrastructure Specialist.

I’m open to connecting with professionals in IT support, networking, and infrastructure.

An experienced Technical Support Engineer with various systems, devices, troubleshooting IT-related issues. A pro-active team player that can work independently or with a team.

Teleperformance Philippines
Technical Support Representative (November 2017 – September 2018)- Assist with cable issue and customer’s subscription. Guide customers for basic hardware troubleshooting in regards with its products, manage service call outs and warranty claims.

Keysys Inc
Account Executive (September 2019 – January 2021)- Finding business leads, prospects, meeting clients about their IT needs and providing relevant solutions throughout the sales process. Focuses on selling applications, hardware, software, servers, switches and more about IT Products. Building relationship with customers and handling repeat sales, closing pipelines and after sales market.

Sitel Philippines
Technical Support Representative (April 2021 – November 2021)- Help users with appliances and mobile/remote connectivity application management, manage customer’s service call outs and warranty claims.

Cognizant Technology Solutions
Systems Engineer (November 2021 – December 2023)- Troubleshoot and identify problems, diagnosis, provides resolution and escalates to proper support team if needed. Provide technical support which includes troubleshooting hardware, equipment, systems and wireless network systems. Track and monitor tickets while receiving emails, chats, and incoming calls to support internal, external, onboarding and offboarding users.- Evaluate, prioritize service, i----------- request and prioritize depending on the tickets SLA.

Australian OnCall Locksmith (Freelance Project-Based)
Customer Service (February 2024-July 2024); Dispatch Manager (August 2024-November 2024)- Receive calls and book appointment for cars, house and establishment’s lock-outs, change of locks, repair, key remake then transfer to assigned technicians; Plan and allocate service technicians to designated areas, handle bookings, cancellations, appointments, reports, technicians and team's issue. Assign staffs for assisting dispatch manager’s other tasks.

Software:
OneDrive, SaaS, Microsoft 365, Active Directory, Azure, VPN, Basic network troubleshooting, SaaS (CRM) Genesys, Sparc, Salesforce, Zendesk, ServiceNow (Virtual Desktop) Citrix, VMWare (OS) Android, IOS, MacOS, Windows (Hardware) Laptop, Computer, Mobile, BitLocker, Printer, Bomgar, Zoom, Teams, TeamViewer, Google Workspace, Shared folders, VPN, Software deployment, OKTA

STI College of Caloocan
Bachelor of Science in Business Management, Major in Operations
Caloocan Branch (July 2015 – March 2017)

IT professional with 4+ years of experience in systems integration, technical support, and IT
service management within healthcare environments. Proven track record of end-to-end
LIS/HIS/EHR deployments-most notably successfully rolling out laboratory information
systems at Vi-Cure Diagnostics, Sunshine Medical Diagnostics Inc.& Metro Vigan Hospital
Adept at troubleshooting complex issues, optimizing workflows, and training end users to
maximize system adoption.

Hi My name is -----------!

As a dedicated and highly organized executive assistant, I specialize in providing seamless support to CEOs and senior leaders. With 3 years of experience in high-pressure environments, I excel at managing complex schedules, coordinating high-priority tasks, and anticipating the needs of executives to ensure maximum efficiency and productivity. My background in managing both routine and ad-hoc responsibilities has honed my ability to stay one step ahead, creating space for leaders to focus on what matters most. Whether it's streamlining operations, handling confidential matters with discretion, or acting as a liaison between teams, I thrive on making executive workflows smoother and more effective.

My goal is to be a trusted right-hand partner, offering proactive solutions and tailored support that aligns with your vision and goals.

Versatile IT Professional with a strong background in ITSM (IT Service Management). About 7 years of
experience specialized in Level 2 Technical Support, managing complex incident resolution and
service requests using ServiceNow. Expert at navigating diverse technical environments, including
Microsoft 365, Active Directory, and Intune, while maintaining a high standard for customer
satisfaction and technical documentation.

I’m a results-driven GoHighLevel Expert and Digital Marketing Virtual Assistant who helps businesses streamline their systems, generate leads, and improve customer experience.

I specialize in setting up and managing automation workflows, sales funnels, and CRM systems to make your business run more efficiently. From capturing leads to nurturing them and converting them into paying clients, I focus on creating smooth and effective processes that save you time and increase revenue.

In addition to marketing systems, I also provide reliable customer support to ensure your clients receive timely responses and a positive experience. I’m detail-oriented, organized, and committed to maintaining clear communication with both clients and customers.

I also offer video editing services to help you create engaging content for social media, ads, or branding making sure your message stands out and connects with your audience.

Full-stack developer with hands-on experience in end-to-end web development, IT systems, and client-facing projects. Proficient in React, React Native, Python, and Node.js. Proven ability to build and ship scalable solutions across freelance and institutional environments. Seeking a full-stack developer role to deliver practical, high-quality web applications.

Hi, my name is ----------- Piñ-----------. I previously worked as a Customer Support Specialist, Game Support Agent, and Product Specialist.

With a foundation in Journalism and Software Engineering studies, I bring a unique blend of communication and technical expertise to my roles. My experience as a Customer and Game Support Agent includes assisting players, troubleshooting technical issues, and providing exceptional service. Additionally, my background as a Sales Promoter and Product Specialist has enhanced my knowledge of products and my ability to engage with clients effectively.

I am currently looking to apply as a virtual assistant, lev-----------ging my skills in organization and communication to enhance productivity and support client success.

Major Skills:

Editing (Adobe Illustrator, Canva, PicsArt)
Customer Support Tools (Zendesk, Freshdesk, Helpshift, Live Chat)
Research Skills
Player Support/Customer Support
Hardware Troubleshooting
Software Troubleshooting
Internet
Logo Design
Product Knowledge

Strengths:

Time management
Ability to work independently
Customer-centric mindset
Multitasking
Teamwork
Problem-solving
Attention to detail
Communication
Creativity

Feel free to connect with me via Viber, Skype, or WhatsApp at -----------, or email me at -----------

10 years of IT expertise across the Banking, Healthcare, BPO, Construction, and IT Services industries. Experienced in end-to-end technical support, project execution, process improvement, procurement, and asset management.

I am passionate about leveraging technology to drive innovation and optimize business processes. I am currently seeking new opportunities where I can apply my skills and knowledge to make a significant impact. If you are looking for a motivated and results-oriented IT professional, I would welcome the chance to discuss how my experience aligns with your organization's objectives.

Please feel free to connect with me to explore potential collaborations or reach out via my email at ----------- am open to discussing how my skills can contribute to your organization's success.

Thank you for taking the time to review my profile. I look forward to connecting with like-minded professionals and exploring exciting opportunities in the IT field.

Computer Technician / Technical Support Engineer/Customer Chat Support