Highly organized and detail-oriented professional with nearly two years of experience in banking operations, account onboarding, customer service, and records management. Proven ability to process high-volume financial transactions with 100% accuracy while performing cash balancing and reconciliation. Experienced in handling inbound client inquiries, data entry, and documentation using Google Workspace, Microsoft Office, and banking platforms. Strong skills in time management, problem solving, attention to detail, and maintaining accurate records in a fast-paced environment.

With 5+ years of experience in executive support, operations, and client-facing roles, I’ve worked closely with CEOs and cross-functional teams to manage communication, improve workflows, and support marketing and sales initiatives. I thrive in fast-paced environments where organization, quick decision-making, and precision are essential.

I also bring strong experience in leadership and client qualification. As a Team Lead for Qualification, I handled two markets (English and French), supporting business owners in evaluating and processing their funding requests. I trained new qualification officers and developed SOPs and training materials to improve team performance and consistency.

Additionally, as a Sales and Admin Assistant, I supported onboarding for new installations, renewals, and account updates for employee benefit plans (medical, dental, vision, and other corporate coverage). I coordinated directly with insurance carriers to request quotes and ensure smooth processing for clients.

Here’s how I add value:

* Executive calendar & inbox management
* Professional client & stakeholder communication
* Clear meeting notes with action steps
* Project management (-----------)
* CRM management (Salesforce)
* Account updates (Sage X3)
* Email marketing campaigns (Constant Contact)
* Canva marketing assets
* B2B lead generation & funding pre-qualification
* Team leadership, training & SOP development
* Cross-market client qualification (English & French)
* Insurance onboarding, renewals & carrier coordination

If you’re looking for a reliable Executive Assistant who can also operate as an extension of your business operations, let’s connect.

Operations & Customer Support Professional | Order Entry | Training & Development | E-Commerce | Delivering Accurate Processes & Exceptional Customer Experience

With 10+ years across e-commerce, social commerce, fintech, and tech, I deliver specialized customer support focusing on Tier 2 escalations, lifecycle management, and revenue protection. My background includes roles as a Senior Operations Rep, Fraud Analyst, TikTok Shop Support, and Escalation Agent across omnichannel streams. Ready to provide high-impact support that ensures seamless operations and drives retention.

I am a Financial Crime Prevention and Chargeback Specialist with 18 years of experience supporting customers, investigating disputes, analyzing fraud risks, and delivering operational excellence across financial services, e-commerce, and customer-facing environments.

Throughout my career, I have developed expertise in chargeback management, dispute resolution, fraud prevention, risk assessment, and customer support. I enjoy solving complex problems, identifying patterns and trends, and helping organizations reduce losses while maintaining positive customer experiences.

My strengths include analytical thinking, attention to detail, process improvement, and effective communication with both customers and internal stakeholders. I am currently seeking remote opportunities where I can contribute my experience in financial crime prevention, risk management, chargeback operations, and fraud analysis while continuing to grow professionally in the payments and fintech industry.

Best Regards,
Marikarl

Communication skills - Problem-solving verbal and written communication
Technical skills - Sound knowledge of tools like MS Excel and Word or Google Docs and Spreadsheets
Critical thinking and problem-solving skills
Typing skills - 52WPM
Comprehension Skills
Multi-tasking skills
Fast learner - Willing to be trained

14 years of experiences on combined Technical Support, IT Service desk Analyst with dispatch background and Customer service on Financial Support . Motivated and detail-oriented individual with strong communication and problem-solving skills. Passionate about continuous learning and delivering quality results in every task.

I am a dedicated and customer-focused Customer Service Representative with experience handling phone and email support. I have worked with Salesforce CRM to manage customer accounts, document interactions, and resolve inquiries efficiently while providing a positive customer experience.

I pride myself on being patient, detail-oriented, and a strong communicator. I enjoy helping customers find solutions and always strive to provide professional, empathetic, and timely support. I am a fast learner who adapts quickly to new systems and processes, and I work well both independently and as part of a team.

I am currently seeking a long-term remote opportunity where I can contribute my customer service skills, continue learning, and grow with a company. If you're looking for someone who is reliable, hardworking, and committed to delivering excellent customer support, I would love the opportunity to be part of your team.

EXPERTISE: Executive Assistance, Admin Operations, Google Sheets, Financial Tracking, AI Content Generation, Xero, Intuit

Hey there! I'm Alyssa — an Executive Assistant and Head of Admin Operations
with experience across sales ops, financial tracking, data analysis, and
internal tooling.

As an Executive & Operations Assistant, I can:
- Build and maintain Google Sheets automations, KPI trackers, and EOD
reporting systems
- Manage commission structures, P&L workbooks, and multi-currency financial
records
- Deploy internal web tools using React and Netlify
- Coordinate cross-team operations and keep everything running smoothly

As an AI Content Creator, I specialize in:
- Producing AI-generated video content using Higgsfield, Kling, Seedance,
and Fal
- Running a YouTube Shorts clipping network targeting Tier 1 audiences
- Building content pipelines and managing multi-channel creative output

I'm detail-oriented, systems-driven, and always building smarter workflows.
Let's work together and take your operations to the next level!

I am a highly dedicated and results-driven professional with experience in customer service, administrative support, and client relations. I possess strong communication, problem-solving, organizational, and multitasking skills developed through working in a fast-paced, customer-focused environment. I am proficient in Microsoft Office, Google Workspace, data management, and various digital tools with a strong attention to detail and commitment to accuracy. I am adaptable, dependable, and eager to contribute to organizational success by delivering high-quality work, maintaining professionalism, and continuously learning and developing my skills.

Compliance Specialist with extensive experience in safeguarding financial integrity, regulatory standards, and risk mitigation within regulated environments. Proven track record in executing end-to-end AML/KYC protocols, Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD). Adept at transaction monitoring, managing complex risk escalations, and ensuring strict adherence to ASIC standards. Committed to institutional integrity through meticulous financial crime prevention and analytical oversight.

Customer Support and Administrative Professional with 3 years of experience in financial services, healthcare, and business operations. Experienced in handling high-volume customer and provider interactions, account management, payment processing, claims resolution, and administrative support. Proficient in CRM systems, Google Workspace, Microsoft Office, Canva, social media management, and AI productivity tools. Demonstrated ability to meet performance targets, improve operational efficiency, and deliver accurate, compliant, and customer-focused solutions in fast-paced environments.

Dedicated Customer Service Professional with 3 years of experience in the BPO industry, specializing in financial services and high-volume logistics support. Proven track record of maintaining high CSAT scores while handling sensitive financial data and complex escalations for global brands like Uber. Expert in conflict resolution, account management, and providing seamless user experiences in fast-paced environments.