A Licensed Pharmacist with nearly 8 years of diverse experience across the healthcare industry, including remote roles as a healthcare sales representative. Proven expertise in patient & workforce scheduling, sales, lead generation, customer service, and ensuring a high-quality patient experience. Strong knowledge in HIPAA compliance, with a commitment to safeguarding patient confidentiality and supporting organizational integrity.

A trustworthy and amiable qualified representative with four years of experience in business process outsourcing and three years in the healthcare virtual assistant industry has developed a strong skill set in communicating with patients and healthcare professionals.

Philippine Registered Pharmacist with 12 years of community and clinical pharmacy experience.

I’m a Medical Virtual Assistant with a background in clinical pharmacy and medical billing. I help healthcare providers streamline their administrative workflows by handling a range of remote tasks that improve efficiency, accuracy, and patient experience.

Services I Offer:
?Insurance Verification
?Payment Posting
?Claim Denials/Appeals Follow-up
?Provider Credentialing & Enrollment
?EHR/EMR Data Entry & Management
?Patient Follow-Up & Communication Support
?Medical Transcription & Documentation Review

I’m passionate about making healthcare processes smoother and more efficient. I continuously seek opportunities to grow, stay current with industry updates, and adapt to the evolving needs of providers and their patients.

Hello there, I'm Tiffany -- a reliable, organized, and proactive Executive & Opertaions VA from the Philippines. For 6+ years, I have been helping healthcare providers and e-commerce entrepreneurs in their day-to-day operations, improve efficiency, and deliver excellent customer and patient experiences. I support healthcare providers and e-commerce businesses by managing essential administrative, operational, and customer support tasks that keep their businesses running smoothly.

For healthcare providers:
My goal is to help healthcare teams provide better patient care through accurate appointment scheduling and coordination, insurance verification, claims processing, claims status follow-ups, patient education on insurance eligibility and coverage, provider coordination, and patient care documentation.

For e-commerce businesses:
I provide reliable support with order management, order processing, fulfillment coordination, shipment tracking, product listing updates, customer service assistance, and day-to-day operational tasks. I also assist with technical support activities such as software reviews, testing, process documentation, and improving workflows to help businesses operate more effectively.

Tasks I can help you with:
General Administrative Support
Executive Virtual Assistance
Medical Virtual Assistance
Healthcare Administration
Case Management
New Client Intake Coordination
Admin Data Processing
Inbox & Email Management
Calendar Management
Lead Generation
Appointment Setting
Customer Service
Customer Support Management
Invoicing and billing support
Ticket Management and CRM updates
Escalation Handling and Problem-Solving
Appointment scheduling
Patient Coordination
Medical Insurance Operation support
Insurance verification and eligibility checks
Claims processing and claims status follow-ups
Patient education on insurance coverage and benefits
Client Communication support
Patient Records Management
Patient Care Documentation
Data Entry and Data Validation
Healthcare workflow coordination
Case documentation
Merchant Support
E-commerce operation support
Order management
Order processing
Order fulfillment
Order tracking & customer follow-up
Shipment tracking
Product listing and updates
Issue Investigation and Issue Resolution
Service request management
Customer service support (phone, email, and live chat)
Call handling (inbound calling / outbound calling)
Social media content creation
Digital marketing (email marketing)
Graphic design
Moible App Testing & Review
Software Review & Testing
Customer Issue Resolution
Functional Testing
Regression Testing
Technical Documentation
Quality Assurance monitoring
Process documentation and workflow coordination
Standard Operating Procedure (SOP) development
Project management & task coordination
Online research and data analysis
Operational reporting

Industries I have supported:
Mental Health & Healthcare Services (Psychotherapists), eCommerce & Online Marketplace Operations, Technology & Software Support, and Customer Service & Client Support Operations

Tools I'm proficient at:
Notion, Zendesk, Athena, Klaviyo, Athena, Shopify, Aliexpress, eBay, Canva, CapCut, Adobe Photoshop, Figma, Loom, Slack, Zoom, WhatsApp, -----------, Microsoft Teams, Google Meet, Zoho, Microsoft Office (Word, Excel, PowerPoint, Outlook, OneDrive), Google Workspace (Drive, Docs, Gmail, Forms, Sheets, Calendar), Calendly, Docusign, Hubstaff, VPN, NordPass, ChatGPT, Claude AI, Google Gemini, Notion AI, Perplexity AI, Canva Magic Studio

My availability:
I am available to support your business full-time or part-time within US business hours Monday to Friday (PST, EST, and CST), including AU/NA, Canada, UK, and EU time zones to provide dependable support when you need it most.

Invite me for an interview.
I bring a combination of administrative expertise, healthcare support knowledge, e-commerce operations experience, technical adaptability, and customer service skills to help your business run more efficiently. Message me today and let’s have a chat soon.

Proficient on handling phone calls to assist Patients and clinics with their needs regarding refills, medications, pharmacy issues, insurances and also program application.

Licensed Pharmacist with clinical experience in tertiary hospital specializing in medication safety, prescription review, pharmacy operations, inventory management, and interdisciplinary collaboration. Demonstrating discipline, accuracy, and a strong work ethic. Highly motivated, detail-oriented, and committed to continuous learning. Seeking opportunities in Remote Healthcare.

Certified Dental Healthcare Virtual Assistant (DHVA) and HIPAA Certified professional with a background as a Registered Medical Technologist. Skilled in dental administrative support, patient communication, appointment scheduling, insurance verification, dental charting, claims and predeterminations, and EHR systems including Dentrix, Open Dental, and Curve. Committed to providing accurate, efficient, and compassionate support while maintaining professionalism, confidentiality, and excellent patient care.

HIPAA Certified.

Healthcare professional with over 5 years of experience in customer service and prior authorization support. Began career as a Healthcare Customer Service Representative, assisting patients with insurance coverage verification, benefits explanation, and out-of-pocket cost estimates to ensure clarity and informed decision-making.

Currently working as a Prior Authorization Representative, specializing in determining authorization requirements, submitting and processing authorization requests, and closely monitoring cases through to approval. Experienced in coordinating with healthcare providers for peer-to-peer reviews, ensuring timely communication between insurance companies and physician offices, and supporting patients by providing appointment reminders and status updates.

Demonstrates strong attention to detail, effective communication skills, and a commitment to delivering efficient, patient-centered support within complex healthcare systems.

A registered nurse aspiring seeking to build responsive, engaged, and compassionate nursing practice in providing a holistic patient-centered care. Possess a strong desire & passion for a commitment in service and a collaborative & positive attitude in the organization.

Medical/Healthcare Virtual Assistance

I am a Registered Medical Technologist and former Chief MedTech. I have spent my career managing high-volume laboratory operations and leading teams to maintain 100 percent accuracy in patient data. My clinical background allows me to understand the nuances of patient care and medical workflows from the inside out.
I am now transitioning into the Healthcare Virtual Assistant space with a focus on efficiency. I specialize in EMR platforms like SeriousMD and Kreloses. I also enjoy using Excel macros to automate repetitive tasks. I can handle 150 plus patients daily while ensuring the highest level of HIPAA compliance.
I am looking to partner with clinics and practitioners who need a dependable, tech-forward Virtual Assistant. I offer a blend of clinical knowledge and administrative precision to help your practice grow. My goal is to be the operational backbone that keeps your clinic running smoothly.
If you need an assistant who understands medical terminology and values operational excellence, let’s talk. Please send me a message or connect with me here to discuss how I can support your practice.

Results-driven Virtual Assistant and Registered Nutritionist-Dietitian (RND) with over 10 years of combined experience in healthcare, operations, and administrative support. Skilled in managing schedules, coordinating workflows, organizing documentation, and delivering exceptional client service in fast-paced environments. Recognized for professionalism, strong organizational skills, attention to detail, and a proactive approach, I help professionals stay organized, improve operational efficiency, and focus on their highest priorities.

Results-driven Registered Medical Technologist with 8+ years of clinical laboratory and healthcare administrative experience, combined with specialized training as a Medical Virtual Assistant and Freight & Logistics Virtual Assistant. Skilled in patient scheduling, insurance verification, prior authorizations, EHR/EMR management, HIPAA-compliant documentation, and customer service. In logistics, experienced in load tracking, dispatch coordination, appointment setting, data entry, and communication with brokers, carriers, and drivers. Highly organized, detail-oriented, and proficient in managing administrative and operational tasks remotely. Equipped with a reliable home office setup, strong English communication skills, and a commitment to delivering accurate, efficient, and professional support to healthcare and logistics clients.

I am Jaycelle Bacala Basco, a Pharmacy Graduate and detail-oriented healthcare professional with hands-on experience in patient care and clinical support. I completed my internship at AllCare Pharmacy and Dingalan Community Hospital, where I assisted patients, handled prescriptions, coordinated with doctors, and communicated medical information clearly and empathetically.
I am skilled in patient communication, medical terminology, prescription handling, and accurate documentation using digital systems. Familiar with EMR/EHR workflows and HIPAA compliance. Proficient in Google Workspace and Microsoft Office. I thrive in fast-paced healthcare environments where accuracy and compassion matter.
I have a dedicated home workspace, fiber internet, and I'm available 40hrs/week US timezone. Committed to delivering high-quality, patient-centered support to help your practice run smoothly.
Key Skills: Patient Communication & Support | Medical Terminology | EMR/EHR - Familiar | Prescription Handling | Pharmacy Operations | Google Workspace | HIPAA-Aware | Empathy, Accuracy, Attention to Detail