Azela Dayo | Operations & Customer Service Professional | Virtual Assistant
Open to Full-Time or Part-Time Opportunities
Hi! I’m an Operations and Customer Service professional with over 6 years of experience in retail operations, team supervision, customer support, and administrative work.
I started my career in retail operations, where I handled day-to-day operations, supervised staff, managed schedules, monitored sales and inventory, coordinated with vendors, processed stock transfers and receiving, prepared reports, and made sure store processes and standards were followed. This experience taught me how to stay organized, pay attention to details, solve problems quickly, and manage multiple priorities.
I also have experience as a Customer Service Representative supporting an international food delivery account. I provide real-time support to delivery riders, assist with order and delivery concerns, troubleshoot app and account issues, coordinate with customers and merchants when needed, and document and escalate cases appropriately.
I’m comfortable handling tasks such as:
• Administrative and virtual assistance
• Data entry and file management
• Email and calendar management
• Order and inventory coordination
• Customer service and communication
• Reports and documentation
• Schedule and task coordination
• Monitoring and following up on requests
• Research and information gathering
• Process and quality checks
I have experience using Google Workspace, Microsoft Office, SAP, POS systems, Canva, and various online platforms. I’m also comfortable learning new tools and systems when needed.
Why Hire Me?
I bring both hands-on operations experience and customer service experience, so I understand not only how to complete tasks but also how those tasks affect the overall workflow.
I’m used to working with deadlines, handling multiple priorities, coordinating with different people, and following processes without needing constant supervision. I pay attention to details, take ownership of my work, and make it a point to communicate when something needs clarification or follow-up.
I’m also comfortable learning new systems and adapting to different workflows. If I don’t know a tool yet, I’m willing to learn it rather than let it become a limitation.
Most importantly, I’m looking for a long-term opportunity where I can become someone the client can rely on, not just for completing assigned tasks, but also for keeping things organized, spotting issues, and helping the day-to-day operations run more smoothly.
I’m currently looking for a remote opportunity where I can contribute my experience in operations, customer service, administration, and order coordination while continuing to develop new skills.
Let’s connect! I’d love to support your
business and become a trusted part of your team.