Medical Virtual Assistant | Patient Coordinator | Billing & Customer Support Specialist
With over 5 years of combined experience in customer service, technical support, billing support, healthcare, and administrative work, I help businesses provide exceptional customer experiences while keeping daily operations organized and efficient.
My professional background includes working with VXI as a Technical and Billing Support Representative, where I assisted customers with troubleshooting, account management, billing concerns, and customer retention. I also have a nursing background with 3 years of experience in the medical field, giving me strong knowledge of medical terminology, patient communication, and healthcare processes. In addition, I have experience as an Accounting Staff member handling payroll, data management, and administrative tasks.
I am proficient in customer support via phone, email, and chat, data entry, appointment scheduling, payroll assistance, CRM management, and administrative support. I am highly organized, detail-oriented, and committed to delivering accurate, efficient, and professional service.
I take pride in being dependable, adaptable, and proactive. Whether you need assistance managing customers, supporting your team, handling administrative tasks, or streamlining operations, I am ready to help your business succeed.