I am a dedicated Virtual Assistant with over two years of experience specializing in Product Listing and Accounts Payable. While I started my career in the tourism and aviation industry, I’ve found my true niche in helping businesses run smoothly behind the scenes.

In my recent role at The VA Hub, I’ve managed everything from reconciling complex financial records to optimizing e-commerce listings. My goal is simple: to take the administrative weight off your shoulders so you can focus on growing your brand.

Here’s how I can help:

• Operations: Expert product listing and inventory management.

• Finance: Accurate accounts payable and bookkeeping support.

• Admin & Socials: Calendar management, data entry, and social media posting.

I am a proactive problem-solver with a Bachelor’s degree in Tourism Management, which taught me the value of exceptional communication and cultural awareness. I’m eager to bring that same level of care and precision to your team.

Let’s connect and chat about how I can support your business!

Delivered customer support, content moderation, and e-commerce operations services across global organizations for over 5 years, supporting high-volume online platforms and customer-facing businesses. Managed customer inquiries, order processing, refund requests, and compliance reviews while ensuring accurate documentation and policy adherence in fast-paced environments. Collaborated with cross-functional teams to resolve customer and operational issues, contributing to seamless customer experiences and efficient business operations. Leveraged Shopify, Stripe, Google Workspace, Notion, Canva, and ChatGPT to support e-commerce workflows, streamline processes, and maintain high standards of service quality and accuracy.

Assists customers regarding their concern with products or services of the account. Handled Retail, Financial, and Business Telco Account
Also a former campus journalist in our school. I also worked as full-time content moderator. I also handled email, chat support position. I am part-time transcriber and English-Filipino translator.

I bring a meticulous attention to detail and a steadfast commitment to excellence in every task, from complex project management to day-to-day administrative duties. My relentless pursuit of accuracy and efficiency ensures that all aspects of executive support are handled with the highest standards, contributing to seamless operations and strategic goal achievement. By consistently going above and beyond, I foster trust and reliability, becoming an integral part of the leadership team's success through unwavering dedication and high-quality work.

Communication, time management, organizational work, creative problem solving, computer literate, fast learner, creative/feature writing

With nine years of experience as an IT Technical Support Representative, I’ve built a strong foundation in customer service, software and hardware troubleshooting, data entry, networking, and basic programming. I hold a Bachelor of Science in Information Technology and have since expanded my expertise to include administrative and virtual assistant roles.
Over the years, I’ve supported businesses with a wide range of administrative tasks, including email and calendar management, file organization, spreadsheet creation, report generation, research, and task coordination. I’m highly proficient with tools such as Microsoft Office, Google Workspace and various CRM and helpdesk systems.
My work ethic is driven by the strong support of my family, which motivates me to show up every day with reliability, focus, and integrity. I am known for being detail-oriented, resourceful, and tech-savvy able to adapt quickly to new tools and workflows to help teams run efficiently.
I take pride in being a dependable team player who brings both technical know-how and administrative strength to any role.

I have over 10 years of experience in customer support and e-commerce operations, including Shopify order management, Gorgias ticket handling, escalations, refunds, backend workflows, and high-volume email/chat support. I also have leadership experience managing teams, monitoring KPIs, and improving customer experience performance in fast-paced environments.

I’m known for being reliable, detail-oriented, calm under pressure, and focused on creating positive customer experiences. I’m comfortable handling high-volume workloads while maintaining professionalism, empathy, and accuracy.

Data Entry, Customer Service Representative, Cold Calling

With almost a decade of experience specializing in Amazon Seller Central, Shopify management, Human Resource processes and overall Business development. I am a professional who is very quick on the uptake and can start very fast. I thrive on fast paced environment and can learn swiftly and efficiently. I am proficient in product sourcing and e-commerce operations, having worked with companies that source Alibaba products and many Amazon startups that ended up being successful brands with ad spends reaching 80,000USD anually. here are some of my skills as an e-commerce account executive:
•Amazon Account Health management
•Claude Assisted PPC Management
•Competitor Analysis and Keyword Mining
•Lost Shipment reconciliation / reimbursement
•Amazon Seller Central
•Alibaba Product Sourcing Expert
•Online Arbitrage
•RSS and -----------
•Shopify web developing, listing management, order fulfillment
•Helium 10, keepa, Seller Central
•3PL coordination
•Ads Management, PPC (manual and auto targeting)
•Klaviyo, Omnisend
•Affiliate Program Marketing (Tiktok) - Cruva
•Recruitment and Selection - Human Resource Professional (Registered Psychometrician)
•Sales Pipeline and Integration/Automation (Shopify flow, Klaviyo Integration, Lead Magnets)
•Productivity tools (Slack,Notion)

2026 projects/portfolio:
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-Proficient with Microsoft Office, Google Workspace, CRM softwares, and Social Media platforms.

-Exhibits sensitivity, maturity, and flexibility in coping with difficult situations.

-Knows how to speak, read and write two different languages: English and Tagalog.

Worked as technical support/sales representative and Financial instituion

• Over 12+ years of combined experience in the BPO industry (since 2014) & as a Virtual Assistant, specializing in customer service with additional exposure to sales support.

• Experienced in handling inbound & outbound calls, as well as email & chat support

• Managed social media accounts for an eCommerce company, supporting engagement & customer interaction

• Since 2019, working as a Remote Virtual Assistant supporting clients in real estate, insurance, & eCommerce industries
*Provided administrative support & general operations assistance
*Delivered customer service across multiple communication channels
*Performed sales support, appointment setting, & lead generation
*Handled data entry & database management tasks

• Served as a Subject Matter Expert (SME) in customer service
*Provided coaching & guidance to tea-----------mbers
*Answered process & workflow-related inquiries
*Conducted quality checks and reviews to ensure compliance with standards and procedures

Organized and reliable administrative professional with experience in government and customer service roles. Experienced in managing documentation, coordinating orders and deliveries, assisting clients with inquiries, and ensuring smooth daily operations.

Too many tasks and not enough hours in the day? I've got you. 👋

Running an online store means wearing a hundred different hats—and those repetitive tasks can quickly pile up.

That's where I come in.

I'm Rianne, an eCommerce Virtual Assistant with 7+ years of experience helping Shopify, eBay, and multi-platform sellers stay organized behind the scenes. From product listings and inventory updates to order processing and admin support, I take care of the details so you can focus on growing your business.

Along the way, I've completed 45+ Upwork projects, worked 4,900+ hours, and maintained a 100% Job Success Score by being reliable, proactive, and easy to work with.

Whether you need a few extra hands or a long-term tea-----------mber, I'm here to help make your day a little easier.

Here's How I Can Help

🛍 Product Listing & Optimization

✔ Shopify Product Listings
✔ eBay Listings
✔ Poshmark Listings
✔ Depop Listings
✔ Facebook Marketplace
✔ Etsy Product Listings
✔ Product Variations
✔ Collection & Category Organization
✔ SEO-Optimized Product Titles
✔ Product Descriptions
✔ Image Upload & Editing

📦 Store Management

✔ Inventory Management
✔ Stock Updates
✔ Order Processing
✔ Product Research
✔ Supplier Coordination
✔ Price Updates
✔ Quality Assurance
✔ Bulk Product Uploads

🖥 Administrative Support

✔ Data Entry
✔ Internet Research
✔ Google Workspace
✔ Microsoft Excel
✔ Google Sheets
✔ Document Management
✔ Email Management
✔ File Organization
✔ Calendar Support

🎨 Basic Creative Support

✔ Canva Graphics
✔ Product Image Editing
✔ Promotional Graphics
✔ Basic Branding Materials

Platforms I Work With

• Shopify
• eBay
• Poshmark
• Depop
• Facebook Marketplace
• Canva
• Google Workspace
• Microsoft Office

Why Clients Enjoy Working With Me

⭐ 100% Job Success
⭐ 45+ Completed Projects
⭐ 4,900+ Hours Worked
⭐ Detail-Oriented
⭐ Fast Learner
⭐ Reliable Communication
⭐ Self-Starter
⭐ Long-Term Team Player
⭐ Able to Work Independently

Think of me as your extra pair of hands. 👋

While you're busy growing your business, I'll take care of the day-to-day tasks that keep your store running smoothly—from product listings and inventory updates to admin support and everything in between.

Less time buried in repetitive tasks.
More time focusing on what you do best.

If you're looking for a reliable eCommerce VA who genuinely cares about your business as much as you do, I'd love to be part of your team.

📩 Let's make your workload lighter—send me a message!

Senior Customer Experience Specialist with 6+ years of experience supporting global customers in fast-paced remote environments.

I specialize in delivering exceptional customer experiences across email, live chat, and phone while efficiently handling:

• Order management
• Shipping issues
• Refunds and exchanges
• Billing inquiries
• Account support
• Subscription management

I have hands-on experience using Shopify and Gorgias to resolve customer concerns quickly while maintaining high CSAT and response-time standards.

My approach combines empathy, strong problem-solving skills, and operational efficiency to turn difficult customer situations into positive brand experiences.

I'm looking for long-term remote opportunities where I can contribute beyond answering tickets by improving customer satisfaction and supporting business growth.