Hey there! I’m a passionate writer, social media strategist, and community builder with over five years of experience helping brands create meaningful connections online. Whether it’s crafting engaging captions, growing and moderating Facebook Groups, or driving up ad performance, I love turning digital spaces into thriving communities where people feel valued and heard.

I don’t just manage social media, I create conversations, spark engagement, and ensure that every interaction leaves a positive impact. I’ve worked extensively in social media moderation across platforms like Facebook, Instagram, YouTube, and TikTok, making sure brands not only maintain a strong presence but also build real relationships with their audience. As a Facebook Group community manager, I know that a well-run group is more than just a place for discussion, it’s a powerful reflection of a company’s values and a direct path to increased loyalty and revenue.

Beyond content and engagement, I’ve also led teams, and nothing makes me prouder than creating an environment where people feel supported, motivated, and excited to do their best work. A happy tea-----------ans happy customers, and I bring that mindset into everything I do. Clients have often told me they appreciate my communication skills, quick thinking, and willingness to go above and beyond to get the job done. I thrive in roles where I can learn, adapt, and make a real impact, and I bring that same enthusiasm and dedication to every project I take on.

When I’m not working, you’ll probably find me at the gym, tending to my garden, or attempting to master a new piece on my violin (to the absolute horror of my neighbors!)

If you’re looking for someone who’s not just skilled but truly invested in what they do, let’s connect, I’d love to be part of your team and help bring your brand to life!

Dynamic and results-driven customer service professional with over three years of experience in diverse roles, including e-commerce support, appointment setting, and sales. I excel at enhancing customer experiences through effective communication and problem-solving. Expertise: Customer service and support (Amazon, e-commerce, Shopify)Appointment scheduling and management Lead generation and cold calling Administrative tasks and data entry Tailored product recommendations and sales Conflict resolution and customer retention. I have a proven track record in both high-pressure environments and team leadership, ensuring customer satisfaction while achieving business goals. I'm committed to delivering exceptional service and am eager to help your business thrive. Let’s connect and discuss how I can contribute to your success!

Over the past 10+ years, I’ve built my career around strengthening operations that drive real business growth. What started in customer service evolved into owning order workflows, improving backend processes, and supporting the operational structure that allows eCommerce businesses to scale efficiently.

I’ve managed end-to-end B2C and B2B order operations, ensuring accuracy, timely fulfillment, and strong coordination between support and logistics teams. I don’t just complete tasks, I look at the bigger picture. I identify gaps, streamline processes, and implement improvements that reduce friction, prevent recurring issues, and protect revenue.

My background in financial services and customer retention sharpened my ability to think strategically. I understand how operational decisions affect cash flow, customer lifetime value, and long-term sustainability. That perspective allows me to approach operations not just as support, but as a growth function within the business.

I’m at my best when I’m trusted to take ownership, contribute ideas, and help shape smarter systems. I value accountability, direct communication, and measurable results. My goal is to step into roles where I can lead operational improvements, strengthen fulfillment structures, and help businesses scale with clarity and confidence.

Customer Success Manager | Shopify & E-commerce Customer Support Specialist

I help Shopify and e-commerce brands improve customer satisfaction, reduce escalations, protect brand reputation, and streamline support operations through proactive customer service and efficient issue resolution.

I have 6+ years of experience in customer support and customer success across e-commerce, SaaS, healthcare, and retail industries. I specialize in high-volume support operations, escalation management, refunds, fulfillment coordination, shipping resolution, customer retention, and CRM management while consistently maintaining high CSAT and QA performance standards.

At Brick LLC, I was promoted to Customer Success Manager within 6 months due to strong performance and leadership impact. I handled 80+ customer inquiries daily related to orders, refunds, shipping delays, missing items, and logistics concerns while supporting QA monitoring, onboarding, agent coaching, workflow optimization, and customer retention initiatives.

I also managed customer interactions across Facebook and Instagram by responding to direct messages, comments, and public inquiries to strengthen customer engagement, improve response times, and maintain brand reputation.

My Expertise:
• Customer Success & Customer Retention
• Shopify Order Management
• Escalation & Complaint Resolution
• Refunds, Disputes & Chargebacks
• Shipping & Fulfillment Coordination
• 3PL Coordination (ShipMonk, James & James)
• Social Media Customer Support
• QA Monitoring & Agent Coaching
• Customer Experience Optimization
• E-commerce Operations Support

Tools & Platforms:
Shopify | Zendesk | Gorgias | Front | Richpanel | ShipStation | Finale Inventory | AfterShip | Passport Tracking | Citrix CRM | Jikan | Klaviyo | WordPress | ChatGPT

What I Can Help You With:
• Reduce customer escalations and refund-related losses
• Improve CSAT, response times, and customer retention
• Handle complex customer concerns professionally
• Optimize support workflows and processes
• Support and coach customer service teams
• Strengthen customer loyalty and brand reputation
• Improve operational efficiency across customer support channels

I am reliable, detail-oriented, adaptable, and experienced working independently in fast-paced remote environments with minimal supervision. I understand how important customer experience is for e-commerce growth, and I focus on solutions that protect revenue while keeping customers satisfied.

Currently seeking long-term remote opportunities with growth-focused Shopify, e-commerce, and SaaS brands. Available for full-time remote work across any time zones.

I am a highly skilled administrative assistant with over 3 years of experiences in E-commerce management. The core freelance tasks I offer is creating product listings on these following websites: *Etsy*eBay/Amazon*Wordpress/Woocommerce*Magento*Shopify/Bigcommerce/Squarespace*Print-on-Demand websites (Merch by Amazon, Teespring, Redbubble) I also do the following: *DROP SHIPPING| Oberlo/Aliexpress*Blog posting*Light photoshop skills - Background/watermark removal, photo resizing, cropping*Creating mock-up images*Web Research*Inventory managementI can also take care of all your needs in the areas of Product listing, Order processing, and Customer service. I am also experienced in document/spreadsheet creation and presentations. My experience over the years has allowed me to develop good administrative skills and analytical/logical approach to tasks and the ability to work under pressure. I am able to work well both on my own initiative and as part of a team.Please feel free to contact me if you wish to discuss any of your requirements further.

Are you looking for a reliable Shopify Virtual Assistant who can provide excellent customer support and help grow your business?

With over 4 years of experience in Shopify Customer Support and eCommerce Operations, I help Shopify stores, fashion brands, dropshipping businesses, and online retailers deliver outstanding customer experiences that increase customer satisfaction, reduce chargebacks, and encourage repeat purchases.

Services I Offer:

Shopify Customer Support
eCommerce Customer Service/Email Support
Live Chat Support
Order Processing and Order Management
Order Tracking and Fulfillment Coordination
Refunds, Returns, and Exchanges
Chargeback Prevention and Dispute Assistance
Ticket and Helpdesk Management
Customer Retention and Satisfaction

Tools and Platforms:

Shopify, Shopify Inbox, Gorgias, Zendesk, Freshdesk, Richpanel, Commslayer, Gmail, Google Workspace, Slack, Trello, Asana, ClickUp, and Microsoft Office.

Why Work With Me?

Fast Response Times
Professional Communication
Excellent Written English
Detail-Oriented and Organized
Reliable and Proactive
Customer-Focused Approach

I have supported Fashion, Apparel, Beauty, Jewelry, Pet, Home and Living, Print-on-Demand, and Dropshipping brands, helping businesses maintain excellent customer relationships and strong brand reputations.

If you're looking for a Shopify Customer Support Specialist, eCommerce Virtual Assistant, Customer Service Representative, Email Support Agent, Live Chat Agent, Gorgias Expert, or Zendesk Specialist, I'd love to help your business succeed.

Let's create a customer experience that keeps customers coming back.

Customer Experience Operations Specialist with nearly 4 years of experience supporting e-commerce brands across retail, subscription, and service-based industries.

I specialize in high-volume ticket support, Shopify order management, and backend operational support while ensuring accurate, customer-focused communication. Beyond handling tickets, I focus on improving workflows, reducing repeat inquiries, and supporting scalable support systems.

I am experienced in:

• Shopify order management (refunds, returns, exchanges, subscriptions)
• Multi-channel support (email, chat, ticket systems)
• Zendesk, Gorgias, Freshdesk
• Escalation handling and internal coordination
• SOP adherence and process improvement
• Inbox and queue management
• Supporting fulfillment and 3PL coordination

I work well within structured SOPs but also contribute to workflow optimization when needed. I value consistency, accuracy, and operational efficiency while maintaining a positive customer experience.

Hi! I'm a Customer Support Specialist with years of experience in helping ecommerce brands provide fast and friendly support.

I help businesses handle email, chat, and order concerns while maintaining excellent customer satisfaction.

What I can help you with:
• Email & chat support
• Order tracking and refunds
• Shopify order management
• Dispute and chargeback handling

Tools I’ve worked with:
Shopify, Gorgias, Zendesk, Richpanel, Slack, Google Workspace.

If you're looking for someone reliable who can take care of your customers like they are my own, I’d love to help.

Delivering quantifiable results with integrity, accuracy and nsparency.

I am a detail-oriented E-Commerce Virtual Assistant with experience in Shopify and marketplace platforms such as Shopee, Lazada, and TikTok Shop. I handle chat and email support, order processing, reporting, and daily admin tasks.

I am proficient in SAP, Acumatica, Gorgias, Zoho Mail, Canva, and Microsoft Office, and I also coordinate deliveries through Lalamove and Grab. I am reliable, organized, and able to work independently while following SOPs and deadlines.

Customer support and operations professional with experience across e-commerce, hospitality, and business development. I’ve worked as a Team Leader for Temu, where I managed high-volume customer support operations, coached agents, and ensured consistent service quality. I also served as a Subject Matter Expert (SME) for Hilton Hotels, supporting escalated cases, guiding frontline agents, and maintaining service standards.

In addition, I have experience in business development with -----------, focusing on client outreach and relationship management.

I’ve handled tools such as Zendesk, Gorgias, Salesforce, Teamwork, and Shopify, with strong experience in tickets, macros, workflows, and customer resolution at scale. I work well independently, stay detail-focused, and approach work with a mindset centered on efficiency, customer experience, and process improvement.

Specialized in Customer Support
(Phones, Chats, Emails)
Order Management
(Refunds, Returns, Order Tracking, Order placing)

Worked with international Clients
(AU, US, CA)

TOOLS SPECIALIZATION:
Order Management:
Shopify
Salesforce
Loop
Yotpo
Deposco
Agent Desktop
Billing Hub
MS tools

Customer Support:
Phones:
Ring Central, Communicator<8efe80624d780eba0c6493ec45140364>Emails/Chats:
Gorgias

Communication:
Google Meet
Zoom
Zoho

Please feel free to contact me via email at ----------- you.

Results-driven Executive Secretary and E-commerce Virtual Assistant with 7 years of experience providing administrative, customer service, and operational support to Philippine-based business owners and Australian-based companies. Skilled in scheduling, email and communication management, document preparation, record keeping, office coordination, and customer support.

Experienced in handling CRM and ticketing systems, Shopify order management, product inquiries, refunds, returns, and customer issue resolution using platforms such as Gorgias, Shopify, and fulfillment/3PL systems. Proven ability to manage high email volumes while maintaining accuracy, professionalism, and excellent customer service.

Proficient in Microsoft Office Suite, Google Workspace, Canva, and AI tools including ChatGPT, Gemini, and Copilot to improve productivity and streamline workflows. Highly organized, detail-oriented, adaptable, and committed to helping businesses operate smoothly and efficiently.

With over 9 years of customer service experience, I help businesses provide exceptional customer experiences through professional email and chat support, accurate data entry, and efficient problem-solving.

My background includes supporting customers for major telecommunications companies such as Xfinity Mobile, Comcast, Singtel, and Telstra, where I handled sales, billing, account management, and technical concerns.

For the past few years, I have specialised in eCommerce and dropshipping customer support. I have worked with brands in the fashion, jewelry, and dental industries, managing customer inquiries related to order tracking, refunds, cancellations, returns, exchanges, promotions, and account updates.

I am experienced with:
• Shopify
• Gorgias
• Zendesk
• Reamaze
• Slack
• -----------
• Notion
• Google Sheets
• Loop
• Monta Portal
• WhatsApp
• DeepL

At ICON Amsterdam, I was entrusted with handling returns and exchanges within five months due to my attention to detail and reliability. At Livia Boutique, I consistently achieved KPIs by managing 15-20 tickets per hour while maintaining a 90% quality score and an average response time of four hours. I also supported customers at Vanessa Miami Jewelry and Zima Dental, ensuring fast, accurate, and customer-focused resolutions.

I am detail-oriented, empathetic, highly organised, and comfortable working in fast-paced environments. I understand the challenges of eCommerce and dropshipping and know how to manage customer expectations while protecting the company's interests. I focus on delivering practical solutions that improve customer satisfaction and retention.

If you are looking for a dependable Customer Support Specialist who can represent your brand professionally and help create positive customer experiences, I would be happy to support your business.

I’m a customer-focused professional with experience as a Shopify Operations Assistant, managing orders, monitoring inventory, and supporting day-to-day e commerce operations. I’ve also worked as a Customer Service Specialist, handling inquiries and resolving customer concerns across different channels. In addition, my background as an ESL Teacher strengthened my communication skills, adaptability, and patience when working with diverse individuals.