Customer Service Specialist, Logistic Coordinator, Dispatcher & Tech Specialist with over 10 years of experience, including 5 years of successful remote work. Proven expertise across the Utility (Australian Gas & Light via Tata Consultancy Services), Telecom (T-Mobile), Technical Support (HughesNet), and Financial Services (Credit One Bank) sectors. Highly skilled in navigating enterprise CRM systems and resolving complex scheduling, shipping, dispatching, billing, quote disputes, and technical issues by providing step-by-step account resolutions. Expert at handling customer inquiries and objections smoothly while consistently meeting daily performance targets in fast-paced operational environments.

Senior Process Associate| Coordinator |Customer Service, TATA CONSULTANCY SERVICES, 2018 – 2026_(5+ yrs. Remote Work Exp)
• Project & Trade Logistics: Managed the administrative lifecycle of complex utility infrastructure projects, including permit tracking, regulatory documentation, and resource scheduling for residential and commercial developments. I actively monitored and investigated service orders and site visits for electricians, plumbers, and distributors, coordinating directly with all parties to prevent project delays and find fixes for on-site issues.
• Emergency & Incident Response: Led high-priority response for critical incidents, power outages, and gas leaks; created technical service orders to mitigate hazards and coordinated with distributors for meter bypasses.
• Billing & Quote Dispute Resolution: Managed high-volume inbound and outbound omni-channel queues to systematically track and resolve complex account inquiries, quote approvals, and billing discrepancies.
• Pipeline & Service Tracking: Spearheaded continuous service order follow-ups via phone and email, ensuring all client disputes and approvals were successfully finalized within strict SLA timelines.
• Regulatory & Safety Compliance: Managed and verified critical compliance documentation, ensuring all local council and distributor requirements were legally met before clearing field teams for dispatch.
• Stakeholder & Builder Liaison: Acted as the central point of contact between property owners, tenants, builders, and land developers to align project timelines and manage construction dependencies during new connection rollouts.
• 2019 Employee of the Year, awarded for consistently going above and beyond to drive company growth and team success.
• Guided junior tea-----------mbers through complex escalations and day-to-day operations & workflow.
• Year-----------consistently received high performance reviews and was recognized as a High Potential Employee.



Consultant / Cutomer Care/Sales & Retention| Financial and Bank Services, RMS Collect Phils. 2017 – 2018
• Proactive Relationship Building: Conducted strategic outbound calls to engage at-risk clients, utilizing high emotional intelligence to listen to their needs and build strong, trusting relationships.
• Retention Initiative Execution: Engineered tailored retention strategies and customized support accounts to retain eligible clients, consistently achieving individual and team retention targets.
• Drives revenue growth by identifying and pitching tailored banking products and high-value loan opportunities to eligible clients.
• Providing emergency credit and restructuring plans to ensure customer retention and payment continuity.
• Facilitates end-to-end account management, including payment processing, billing audits, &comprehensive financial health checks.



Engagement Specialist, Technical Support, Sales, Billing and Account Specialist,Startek , T-Mobile Account 2015 – 2017
• Engage potential and existing customers over the phone or through digital platforms to present offers and answer inquiries.
• Facilitate customer transitions to the brand services, driving growth in new markets.
• Contacting existing customers to upgrade their current plans (cross-selling/upselling) or persuading those considering leaving to stay.
• Expanded role as a Subject Matter Expert and Technical Support



Technical Support II and Billing Specialist, Sutherland Global Services,-----------
• Diagnose and resolve complex satellite connectivity issues, including signal interference, hardware, and network malfunctions
• Guide residential and commercial clients through the setup and maintenance of satellite modems and outdoor antenna systems
• Expanded role as a Universal Support. Cross-trained to become both a Technical Support II and a Billing Specialist

I am a dedicated and empathetic Customer Service Representative with strong communication skills and a focus on delivering positive customer experiences. My strengths include active listening, problem-solving, and the ability to remain calm under pressure. I’m experienced in handling a variety of customer concerns across phone, email, and chat platforms, and I take pride in resolving issues efficiently while maintaining a friendly and professional tone.

I want to be known as a reliable, customer-focused tea-----------mber who goes the extra mile to ensure satisfaction. My goal is to build trust with customers and contribute to a supportive and results-driven work environment.

As a Virtual Assistant specializing in customer support, I was responsible for assisting customers by responding to inquiries, providing accurate information, and addressing their concerns professionally. I communicated with customers through online platforms and helped resolve issues to ensure customer satisfaction. I also managed customer-related tasks efficiently while maintaining professionalism, patience, attention to detail, and effective communication skills.

✅Shopify Expert
✅AI Automation Customer Support Trainer
✅Customer Service Representative (CSR)
✅Customer Experience Management
✅Technical Support Representative (TSR)
✅Property Assistant Manager
✅Virtual Assistant.

Customer Service and AI Support Specialist with expertise in Shopify order management, customer issue resolution, AI training, and customer experience and reputation management. Skilled in handling chargebacks, managing customer feedback and online reviews, and optimizing support workflows to improve customer satisfaction and operational efficiency. A resourceful problem-solver with strong attention to detail, able to quickly adjust to new processes and consistently deliver high-quality results in fast-paced environments. 😉

I’m Kyle, a motivated and driven individual who is always willing and excited to learn. Because of this, I believe I can make life easier for those around me by taking initiative and being proactive in whatever way I can.

I help businesses deliver exceptional customer experiences and build the systems that keep those experiences consistent.

Over the past 4+ years in BPO, I've worked across financial services and telecom — resolving complex customer issues, training and onboarding new hire cohorts, collaborating with QA to close performance gaps, and streamlining workflows that improve first-week results.

What I bring that most support professionals don't: I've done both the frontline work AND the operational side. I know what it's like to handle a fraud escalation at Tier 1, and I also know how to build the training module that helps the next person handle it better.

Open to remote roles in:
• Customer Support VA (chat, email, voice)
• Training & Onboarding VA / SOP Documentation
• Fintech / Banking-adjacent Support
• Process & Quality Improvement VA
• General Admin & Executive Assistant support

Tools I use daily: Salesforce · Zendesk · Google Workspace · Slack · Zoom · MS Teams · LMS platforms

Based in Bulacan, Philippines | Available for US, AU & UK time zones

Hi! I'm Johanna, a reliable and detail-oriented Virtual Assistant with over two years of experience providing customer support to U.S. based clients. I can help with email and calendar management, data entry, internet research, file organization, customer support, appointment scheduling, and other administrative tasks that keep your business running smoothly.

I'm proficient in Google Workspace, Microsoft Office, CRM systems, and communication tools like Microsoft Teams, Zoom, and Slack. I pride myself on being organized, a fast learner, and someone who communicates clearly while meeting deadlines.

If you're looking for a dependable Virtual Assistant who takes initiative and delivers quality work, I'd love the opportunity to support your business and help you stay focused on what matters most.

I am a dedicated and customer-focused professional with over 3 years of experience in the BPO industry, specializing in customer service, inbound phone support, email and chat support, CRM documentation, and issue resolution.

I have experience assisting customers with account inquiries, billing concerns, service requests, and complaints while maintaining accurate records and following company procedures. I am comfortable working in fast-paced environments, handling high-volume customer interactions, and communicating with customers professionally and empathetically.

I am detail-oriented, adaptable, dependable, and a quick learner. I can work independently or as part of a team and am comfortable learning new tools, systems, and processes.

I am currently looking for a long-term remote opportunity where I can use my customer service experience while continuing to grow professionally.

I help Shopify stores handle the side of e-commerce most people avoid - chargebacks, disputes, frustrated customers, tracking issues, and refund escalations.

Right now, I support Shopify brands using PayPal and Airwallex, handling dispute cases daily across Unauthorized Transactions, Item Not Received claims, duplicate payments, subscription disputes, and cancelled-order chargebacks. On busy days, I manage 80–100 cases while keeping responses organized and submitted before deadlines.

I’m comfortable working inside Shopify Admin, PayPal Resolution Center, Airwallex Disputes, Zendesk, Gmail, and Google Workspace. I also reconcile tracking through USPS, UPS, FedEx, 17track, YunTrack, and CJ Packet to build evidence and resolve customer issues properly.

When email support isn’t enough, I’m comfortable speaking directly with customers to de-escalate situations, explain what happened, and help resolve disputes before they become bigger problems.

I work well independently, keep clean documentation, and don’t need constant supervision to stay on top of tasks. Available full-time during US EST hours.

I'm an aspiring Virtual Assistant with formal training in Australian real estate rental processes through the Cloudstaff Jumpstart Program — an 8-week course covering rental applications, tenant communications, lease agreements, and real estate tools used by Australian agencies. While I'm still building my VA experience, I come prepared with practical knowledge and a strong foundation to hit the ground running.



My background is in customer service, where I spent over a year in chat-based support, earned Top Agent recognition, and briefly served as a Subject Matter Expert (SME). That experience taught me how to communicate clearly, manage tasks independently, and stay composed under pressure — all qualities that translate directly into VA work.



I'm hardworking, easy to work with, and committed to growing through every opportunity I get. If you're looking for someone trainable, detail-oriented, and genuinely motivated to do good work — I'd love to be that person for your team.