Managing emails and web based ticket queues. Analyst is expected to take ownership of emails that arrive in the team mailbox and reply to the sender with a status of the issue. Web based ticket are submitted for non-critical requests/problems, and the analyst is expected to resolve the issue or escalate it to the appropriate team for resolution. Diagnose hardware, software, printing, and network connectivity issues including LAN, WAN, and VPN access in a Windows 10 environment, offering a variety of level 1 to 2 solutions over the phone, via chat or email. Using remote control tools to assist customers when needed. Provide Microsoft Active Directory support services for end-user management. Answer and resolve technical issues through mostly calls and via chat and web portal at a large corporate Service Desk, efficiently and professionally, in a high volume call center environment that operates -----------calate high priority, high impact issues to the internal support -----------et or exceed statistical metrics regarding; ticket and contact quality, first call resolution, schedule adherence, and call handle time. Anticipates customer needs and proactively identifies solutions.

Software Installation<svg role="img" class="icl-Icon icl-Icon--blue icl-Icon--md" aria-label="Edit" focusable="false" viewBox="0 0 24 24"></svg><svg viewBox="0 0 24 24" fill="none" aria-label="Delete"></svg>Quality Assurance<svg role="img" class="icl-Icon icl-Icon--blue icl-Icon--md" aria-label="Edit" focusable="false" viewBox="0 0 24 24"></svg><svg viewBox="0 0 24 24" fill="none" aria-label="Delete"></svg>Remote Assistant<svg role="img" class="icl-Icon icl-Icon--blue icl-Icon--md" aria-label="Edit" focusable="false" viewBox="0 0 24 24"></svg><svg viewBox="0 0 24 24" fill="none" aria-label="Delete"></svg>Reimage / Reformat<svg role="img" class="icl-Icon icl-Icon--blue icl-Icon--md" aria-label="Edit" focusable="false" viewBox="0 0 24 24"></svg><svg viewBox="0 0 24 24" fill="none" aria-label="Delete"></svg>Workspace One Intelligent Hub Remote System<svg role="img" class="icl-Icon icl-Icon--blue icl-Icon--md" aria-label="Edit" focusable="false" viewBox="0 0 24 24"></svg><svg viewBox="0 0 24 24" fill="none" aria-label="Delete"></svg>Manage Engine Desktop Central Remote System<svg role="img" class="icl-Icon icl-Icon--blue icl-Icon--md" aria-label="Edit" focusable="false" viewBox="0 0 24 24"></svg><svg viewBox="0 0 24 24" fill="none" aria-label="Delete"></svg>Service Now Ticketing System<svg role="img" class="icl-Icon icl-Icon--blue icl-Icon--md" aria-label="Edit" focusable="false" viewBox="0 0 24 24"></svg><svg viewBox="0 0 24 24" fill="none" aria-label="Delete"></svg>Service Desk Plus Ticketing System<svg role="img" class="icl-Icon icl-Icon--blue icl-Icon--md" aria-label="Edit" focusable="false" viewBox="0 0 24 24"></svg><svg viewBox="0 0 24 24" fill="none" aria-label="Delete"></svg>Technical support<svg role="img" class="icl-Icon icl-Icon--blue icl-Icon--md" aria-label="Edit" focusable="false" viewBox="0 0 24 24"></svg><svg viewBox="0 0 24 24" fill="none" aria-label="Delete"></svg>Communication skills<svg role="img" class="icl-Icon icl-Icon--blue icl-Icon--md" aria-label="Edit" focusable="false" viewBox="0 0 24 24"></svg><svg viewBox="0 0 24 24" fill="none" aria-label="Delete"></svg>Active Directory

Tech-Savvy VA Who Automates Your Workflows (So You Don’t Have To)

If you’re drowning in repetitive tasks, messy processes, or constant tech issues, I fix that.

I’m an IT Service Desk professional turned Virtual Assistant who doesn’t just assist, I optimize. I handle troubleshooting, ticket management, and remote support using Jira, ServiceNow, Microsoft 365, and Active Directory so your systems keep running without the headaches.

Here’s where I bring real impact:

I build automated workflows using n8n to eliminate manual work, connect your tools, and save you hours every week. Less clicking, more scaling.

What you get working with me:
- Faster processes through smart automation
- Reliable IT support without constant follow-ups
- Clean, organized systems and documentation
- A problem-solver who actually thinks ahead

No fluff, no babysitting needed. Just someone who makes your operations smoother, faster, and more efficient from day one.

Network Engineer with 4 years of experience in network and system administration. Expertise in optimizing network performance,
managing firewall configurations, and providing top-tier technical support. Proven ability to enhance security and streamline operations in
diverse environment

Results-driven AWS Cloud Engineer with proven expertise in designing, deploying, and managing scalable cloud infrastructure on Amazon Web Services (AWS). Highly skilled in leveraging Infrastructure as Code (IaC) using Terraform to automate provisioning, configuration, and lifecycle management of cloud resources.
Experienced in creating secure, highly available, and cost-optimized architectures tailored to business needs. Proficient in services such as EC2, VPC, S3, RDS, IAM, Lambda, CloudWatch, and more. Adept at implementing DevOps practices, CI/CD pipelines, and managing infrastructure in both development and production environments.
Capable of working independently or collaboratively to deliver cloud-native solutions with a focus on performance, scalability, and compliance. Passionate about cloud automation, continuous improvement, and modern infrastructure practices

I’m an IT professional with experience in handling network and server-related tasks. I usually work on setting up and maintaining networks, troubleshooting connectivity issues, and making sure systems run smoothly on a daily basis. I also have experience supporting servers, managing user accounts, and helping resolve technical problems when they come up.

I’m comfortable working with routers, switches, and basic network configurations, as well as handling system updates, backups, and security checks. I like solving problems and making sure everything is working properly to avoid downtime.

I’m someone who is dependable, willing to learn, and can adapt quickly to new tools and environments. I work well both independently and with a team, and I always try to get things done efficiently.

Versatile IT Infrastructure Engineer with 5+ years of experience in both enterprise L2/L3 support and MSP client environments. Skilled in incident resolution, SLA compliance, and escalation handling. Proven ability to reduce escalations by 30%, maintain 95% SLA adherence, and deliver seamless support across diverse infrastructures. Strong background in virtualization, networking, ITSM tools, and client communication.

Hello! I am a Healthcare IT professional with hands-on experience supporting PACS, RIS, and hospital information systems in clinical environments.

I specialize in remote troubleshooting, system configuration, and technical support for radiology and IT infrastructure. I have experience working with medical imaging systems, virtualization platforms, and enterprise IT environments, providing Tier 2 and Tier 3 support to ensure system reliability and minimal downtime.

IT Support Specialist, Virtual Assistant, and Data Entry with 10+ years of experience supporting technical operations, administrative tasks, and data management. Strong background in IT support combined with hands-on experience in documentation, email handling, ticketing systems, reporting, and remote administrative support. Detail-oriented, reliable, and adaptable, capable of handling IT, VA, and data-related roles both onsite and remotely.

Ticket queues? Network alerts? Devices not working? I’ve got your back.

Ticketing & client support handled efficiently
Client communication & issue resolution
Network monitoring, endpoint management, and remote troubleshooting

If you need IT systems that just work for you, you’re in the right place.

I bring 5+ years of experience supporting fast-paced teams, founders, and MSP environments, delivering Tier 2-level IT support across multiple industries including startups, service-based businesses, and hospitality.

Handling tickets and requests across modern helpdesk systems
Performing outbound calls to clients for issue clarification
Monitoring networks and responding to alerts proactively
Remote access and endpoint management via RMM tools
Troubleshooting wired/wireless networks, devices, and system issues

Translation? Problems get diagnosed and solved. Clients get peace of mind. You stay focused on running your business.
Less downtime. Faster resolutions. Zero tech headaches.

IT & Helpdesk Support (MSP / Business Environments)
Reliable, scalable tech support for teams and operations.

Ticket triage & resolution across helpdesk platforms
Outbound calls for client follow-ups & issue clarification
Network monitoring, alert response, and issue prevention
Remote device management and troubleshooting via RMM tools
Connectivity & endpoint troubleshooting (wired/wireless)
Printer setup, troubleshooting, and driver issues
PC and laptop troubleshooting, slow performance, crashes
Router, firewall, and internet connectivity troubleshooting
OS installation, updates, and system upgrades
Deploying Remote Monitoring & Management (RMM) tools
Reimaging PCs, wiping and reconfiguring devices
Installing business-critical software and applications
Configuring secure networks, user access, and policies
Documentation, SOP updates, and knowledge base maintenance

MSP Tools & Tech Expertise
Systems that actually work.

RMM tools for endpoint monitoring and automation
Network troubleshooting (DNS, DHCP, IP conflicts, VPNs)
Windows & Mac troubleshooting for business environments
Device support (desktops, laptops, printers, mobile devices)
Real-time monitoring & escalation to prevent downtime
Helpdesk workflow optimization for high-volume environments
Experience supporting platforms like Microsoft 365 and device management tools such as Microsoft Intune

Client-Facing & Communication Skills
Clear updates. Happy clients.

Clear, professional updates (no tech jargon)
Confident outbound calls & follow-ups
Easy-to-follow instructions for non-tech users
Friendly, calm, and solution-focused support

Let’s turn your IT headaches into smooth, reliable systems that actually support your business growth.

Message me with your current IT bottlenecks. I’ll tell you exactly how I can help.

Proficient in L1 and L2 support, resolving general technology infrastructure i-----------, and handling service requests via phone, email, and chat<!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!----><!---->. Experienced in troubleshooting and repairing specific units like biometrics, HTV, DMB, and CCTV<!---->. Currently serving as an IT System Administrator VA, responsibilities include installing, configuring, and maintaining software, hardware, networks, and firewalls<!----><!----><!----><!---->. Also skilled in managing virtualization environments Hyper-V.

Reliable IT Support Specialist with experience in delivering L1/L2 support, resolving technical issues, and maintaining system performance in remote setups. Skilled in troubleshooting, network support, and POS configuration, with a strong focus on clear communication and efficient problem-solving.

As an experienced IT System Engineer, I specialize in designing, implementing, and managing robust IT infrastructures to support organizational goals. With a strong background in network and systems administration, I bring a comprehensive understanding of various technologies and best practices to ensure efficient and secure IT operations. My expertise spans across server management, virtualization, cloud services, and network security, enabling me to deliver high-quality solutions that meet the dynamic needs of modern businesses.Key Skills and Expertise:System Administration: Proficient in managing Windows and Linux servers, including installation, configuration, and -----------work Management: Experienced in configuring and maintaining network devices such as routers, switches, and firewalls to ensure optimal performance and security.Virtualization: Skilled in deploying and managing virtual environments using Hyper-V, VMware, and other virtualization technologies.Cloud Services: Competent in integrating and managing cloud solutions such in Azure to enhance scalability and -----------curity: Strong focus on implementing robust security measures, including firewalls, VPNs, and intrusion detection systems, to protect against cyber threats.Troubleshooting and Support: Adept at diagnosing and resolving hardware and software issues to minimize downtime and maintain operational -----------tomation and Scripting: Knowledgeable in automating routine tasks and processes using scripting languages like PowerShell and Bash.Documentation and Training: Proficient in creating comprehensive documentation and providing training to ensure smooth transitions and knowledge transfer.

Hi, I’m David Adrian Rivera, an experienced IT Specialist with over 12 years in technical support, system administration, and network setup. I’m skilled in managing Linux servers, setting up VPNs and LAN/WAN, and supporting devices like Mikrotik, Ubiquiti, Fortigate, and Cisco. I also have experience with Elastix VoIP systems, CCTV installation, and basic web development using HTML, CSS, and JavaScript.

I work well both remotely and onsite, and I’m passionate about providing fast, reliable, and secure IT solutions. I’m looking for a remote job where I can use my skills to help businesses run smoothly and efficiently.

IT Support and Service Desk Analyst with a knack for resolving technical issues swiftly and efficiently. Expert in troubleshooting, user support, and maintaining system performance. Committed to enhancing user experience and operational efficiency.

Graphic Design, UX Design, Info Graphics
LAN/WAN, OSPF, VLAN, VPN, Active Directory, Fiber Connectivity
Microsoft Server 2016 & 2022.

Experienced network engineer with 7 years in network operations, support, and implementation. Known for reliable problem-solving, collaborative work ethic, and a proactive approach to maintaining and optimizing network performance; now seeking part-time opportunities to contribute expertise while continuing professional growth.

I am a versatile IT professional with a strong background in systems administration, web development, and technical support. My experience includes managing Windows and Ubuntu servers , developing web applications using CodeIgniter 4 and WordPress , and maintaining complex ICT infrastructures.

My technical expertise extends to database management (MySQL/SQL Server) , hardware troubleshooting , and multimedia production, including video editing and live streaming setup. With a Bachelor’s degree in Information Technology and ongoing Master’s studies, I combine advanced technical knowledge with practical experience to deliver reliable solutions

I am a detail-oriented Lead Generation Specialist with 10 years of experience in

delivering high-quality companies and leads by utilizing advanced tools like Sales

Navigator and multiple chrome extensions for email discovery. Scraping Companies / data's from Google.

Proficient in data cleansing and enrichment, with a keen eye for aligning leads with the Ideal

Customer Profile. Seeking to leverage my expertise in data-driven lead generation

and customer profiling to drive targeted sales growth and contribute to the success

of the company.

Experienced in customer service, technical support, systems engineering, IT helpdesk, and IT infrastructure. Capable of managing software, hardware, and network issues. Strong communication skills in English. Highly adaptable.

- Oversee and maintain the organization’s servers, operating systems, and network infrastructure
- Manage the Fortinet and Sophos firewall for site-to-site connections and VPNs.
- Administer UniFi devices for networking.
- Maintained Windows Server 2016/2019/2022 environments.
- Managed Active Directory (AD), including user/group management, Group Policy Objects (GPOs), and
authentication services.
- Managed Hyper-V and VMware vSphere/ESXi environments for server virtualization.
- Performed server backups, disaster recovery planning, and security updates.
- Managed Microsoft 365 accounts, licensing, and security policies.
- Administer Exchange Online, Teams, One Drive, SharePoint and Teams
- Provided Tier 2/3 technical support, resolving complex IT issues efficiently.
- Managed Jira Based ticketing and Escalation
- Work Availability: Open to Day Shift and Mid Shift roles (PH Time).

Hi! I’m Marizsol Evia, a detail-oriented and highly organized Administrative Virtual Assistant. I help business owners stay efficient and focused by managing emails, scheduling appointments, organizing files, tracking tasks, and creating invoices.

I am proficient in Google Workspace (Docs, Sheets, Drive, Calendar, Gmail), Trello, Asana, and Canva. I am reliable, professional, and committed to delivering quality work on time.

I am eager to provide efficient administrative support and contribute to the smooth running of your business. I am available for long-term collaboration and dedicated to meeting deadlines with professionalism.

Managing incoming calls and outbound calls. Providing a excellent customer support to a Healthcare company. Troubleshooting a software and hardware, creating a I----------- and Request Ticket for customers.

I bring a dynamic combination of technical expertise, problem-solving ability, and strong communication skills that make me an asset in any professional environment. My ability to quickly learn new systems and technologies ensures I remain agile in evolving industries, and I consistently leverage data and feedback to improve processes and outcomes.

IT Technical Support Specialist with over 9 years of experience in providing expert technical support and administrative assistance. Proven track record in efficiently installing, diagnosing, and repairing hardware and software systems to ensure optimal workstation performance. Highly skilled in network support, including VPN, TCP/IP, and LAN-based networking, with a strong command of Windows Server 2012 R2 and Active Directory. Experienced in using PRTG Network Monitor for ISP, gateway, and access point monitoring. Deep expertise in configuring and setting up computer equipment for new users and providing fast, reliable technical support to clients. Adept at assisting in the development and implementation of policies and procedures, contributing to company efficiency and productivity. Seeking to leverage my technical skills and problem-solving abilities to further enhance IT operations and support services at a forward-thinking organization.

Troubleshooting & Problem-Solving: Diagnose and resolve hardware, software, and network issues.

Operating Systems Knowledge: Familiarity with Windows, macOS, and sometimes Linux.

Software Support: Experience with common applications (e.g., Microsoft Office, email clients, browsers).

Network Basics: Understanding of LAN/WAN, TCP/IP, DNS, DHCP, VPN, etc.

Hardware Support: Basic repair and configuration of PCs, printers, routers, and mobile devices.

Remote Support Tools: Proficiency in tools like NinjaOne, Kaseya, and Active Directory

Logs, analyzes, and rectifies issues reported to the IT service desk.
• Logs, schedules, and actions work requests logged to the IT service desk.
• Prioritizes and diagnoses i----------- according to agreed procedures.
• Investigates causes of i----------- and seeks resolution.
• Facilitates recovery following resolution of i-----------.
• Documents and closes resolved i----------- according to agreed procedures.
• Creates, amends, and deletes user Active Directory and application accounts according to
corporate policy.
• Assists the Level I IT Service Desk on a day to day basis, including prioritization of work
• Liaises with local and regional Field Support, Technical Services and ICT Management to ensure
issues are rectified quickly, correctly, and efficiently.
• Suggests improvements to the ICT service provisions and processes.
• Adheres to global, regional, and local policies and procedures (security, legislative, and client)
• Ensures relevant ICT Management are made aware of high priority issues or failures.
• Ensures line management are immediately made aware of high priority or high impact issues.
• Ensures that all i----------- are dealt in accordance with the service level agreements (SLA) and
internal key performance indicators (KPI)
• Windows 2008/2012 Server (advanced experience of Microsoft Active Directory, User Account
Administration, Sites and Services and GPO application)
• Windows 7 or 10 professional
• TCP/IP Networks, DHCP, DNS, and Virtual Private Network (VPN) set up and fault finding.
• Citrix or VMware Horizon VDI Application and Desktop Virtualization
• Lotus Notes or Domino Support
• Microsoft Exchange and Microsoft Office 2013
• Sophos Anti-Virus/Safeguard Encryption or other security and data encryption package
• Experience of supporting bespoke applications
• Smartphone support
• Mobile device management installation and support
• PC hardware break-fix identification
• Printer operation, installation, and support

TECHNICAL
•Setup and maintain different kind of connectivity and integrate setups as below:
AS2 | X400 | SFTP | OFTP | VAN | FTP | FTPS | SMTP | HTTPS/Webservice

Other Skills:
*OpenVPN Admin task | Single Sign On Admin | Amazon Cloud server Creation | Azure Server Creation | Amazon Security Group Admin | Amazon AS2 connection Setup | Walmart AS2 connection Setup

•Develop, coordinate, implement, and manage EDI-related developments for the organization
•Coordinate all EDI testing, implementations, and upgrades
•Provide link between the business and any data-trading partners; working with trading partners/Customers to determine the type of data they would like to trade and develop guidelines and specifications for data exchange

LEADERSHIP / ADMIN
•Point of Contact / Project Lead / RTS (Ready to serve accounts Lead)
•Develop and maintain strong relationships with assigned accounts
•Assist in new customer onboarding activities
•Track customer projects across multiple internal departments and communicate effectively to customers in the form of status calls and email communication
• Lead regular customer status meetings to communicate updates and address any questions or challenges regarding open items/projects
• Act as point of escalation for tea-----------mbers
• Work closely with the Managed Services Manager to drive department goals and initiatives
• Perform periodic account reviews to ensure service levels are being maintained
• Utilize all resources available to facilitate task completion within your team
• Communicate effectively with all levels of an organization from C level executives to end users through both written and oral communications
• Coordinate with internal resources to ensure proper resolution when necessary
• To be disciplined in the logging of time, events, and customer communications to ensure service levels are met and without degradation
• Worked with ASPAC, EMEA and US geo’s with almost 8 years of experience in EDI industry

A 7-year veteran of the call center industry and a contact center agent with competence in customerservice and technical assistance. a track record of offering superb customer service and technicalsupport. Strong problem-solving skills and dedication to the company's goals.

I have proven knowledge in customer support using Zendesk and performing administrative tasks. Experienced in email support and proficient in Microsoft office and other application software. I have the ability to multitask and can work under minimal supervision. I have high attention to detail.

Currently working as an Systems/Network Specialist on a well known Media Outlet in Cebu City (Philippines).

Hello, I’m -----------, an IT Service Desk Specialist with 3 + years of experience keeping business-critical systems running smoothly.

What I’m passionate about?
I thrive on untangling technical challenges, whether it’s a Windows hiccup, an Office 365 security alert, a network bottleneck, or a POS outage, and turning them into clear, lasting solutions. Staying ahead of new threats and technologies drives me to keep learning, with a growing interest in web development and cybersecurity.

What I do?
I troubleshoot and resolve hardware, software, and network issues; secure and optimize Office 365 environments; and maintain reliable POS operations. My goal is simple: remove technical roadblocks so people can focus on their work instead of their IT.

How I work?
Proactive and methodical. I monitor systems, apply preventive maintenance, and document every fix in plain language so teams always know the status and next steps. Clear communication and steady follow-through are non-negotiable.

Who I help?
Small to midsize companies that depend on seamless technology, retail teams processing transactions, office staff collaborating in the cloud, and anyone who can’t afford downtime.

If you need an IT partner who resolves issues quickly, keeps infrastructure stable, and speaks tech in everyday terms, let's connect.

Results-driven IT Support Specialist with over two years of hands-on experience providing efficient technical support in both office settings and 24/7 production environments. Demonstrated ability to diagnose and resolve hardware, software, and network issues through remote and on-site support. Proficient in utilizing ticketing systems and remote tools to ensure prompt resolutions and minimize downtime. Experienced in supporting enterprise clients, managing system security, and maintaining high levels of user satisfaction through clear communication and a proactive approach to IT service delivery.

With a solid background in Network and System Administration, I have developed a versatile skill set that supports a wide range of IT functions. Over the past year, I’ve consistently provided dedicated support to agents, executives, and even the CEO, ensuring smooth and reliable operations across the board.

In this fast-evolving tech landscape, my role is centered on maintaining efficiency, accuracy, and service quality. I bring a sharp attention to detail and a strong commitment to delivering dependable IT support. My foundation is rooted in a genuine passion for technology and a persistent drive to learn. Even when faced with complex challenges. I believe in learning through repetition, understanding, and hands-on experience.

I’m here to contribute my skills, dedication, and a positive, can-do attitude to every project I take on.

Network administrator, Router, Switch, Administered VPN, Firewall. F5, WAF, DNS, VMWARE, BGP, Monitoring tools like Graylog, Elasticsearch, Kibana, and Librenms

I am a versatile individual with outstanding organizational skills who can juggle a variety of tasks at once. I have an excellent interpersonal and cooperative communication skill.

Experienced IT Engineer | Problem Solver | Tech Enthusiast
As a seasoned IT Engineer with a passion for technology and a track record of successful project implementations, I bring a wealth of knowledge and hands-on expertise to the table. With a focus on delivering innovative solutions, I thrive in dynamic environments and excel at troubleshooting complex issues to ensure seamless IT operations.
Key Skills:
???? Network Infrastructure: Proficient in designing, implementing, and maintaining robust network architectures. Skilled in configuring routers, switches, firewalls, and ensuring network security.
???? System Administration: Adept at managing and optimizing Windows and Linux-based systems. Proven experience in server setup, configuration, and ongoing maintenance.
???? Cybersecurity: Implementing security best practices to safeguard systems and networks against cyber threats. Well-versed in intrusion detection, vulnerability assessment, and i----------- response.
????? Technical Proficiency: Extensive knowledge of hardware and software components, troubleshooting methodologies, and a keen eye for optimizing IT processes.
???? Project Management: Successfully led and contributed to IT projects from conception to completion, ensuring on-time delivery and meeting client requirements.
Personal Traits:
???? Analytical Thinker | ???? Proactive Problem Solver | ???? Effective Communicator
I am passionate about staying at the forefront of technological advancements, and I am committed to leveraging my skills to contribute to the success of your organization. Let's connect and discuss how I can bring my expertise to your team!

I am seeing a position that will allow me to use and expand my
learnings, knowledge and skills in a reputable organization and
wherein I can use my full potential while having an enjoyable
career.

Dedicated IT professional with 5+ years of experience providing comprehensive technical support and resolving complex issues for both on-site and remote users. Proven ability to manage multiple support requests efficiently. Seeking to leverage strong communication and problem-solving skills to enhance user experience and improve IT operations.

Dedicated and knowledgeable IT Support Specialist with providing technical assistance and support to end-users in diverse environments. Proficient in troubleshooting hardware and software issues, managing user accounts, and implementing solutions to enhance system performance. Expertise in Windows and Linux operating systems. Proficient in network troubleshooting, including TCP/IP, VPN, and firewalls. Experience with helpdesk software and ticketing systems. Excellent communication and interpersonal skills, with a focus on customer service. Ability to work collaboratively in fast-paced environments and adapt to changing technologies.

I am a results-driven and detail-oriented professional with proven experience in collections, IT support, and customer service. I bring over 2+ years of experience in fast-paced environments, helping businesses reduce outstanding receivables, resolve technical issues, and deliver exceptional customer satisfaction.
???? Collection Executive


-Skilled in debt collection, account reconciliation, and maintaining positive client relationships


-Experienced in using MS Excel and spreadsheets for tracking collections and reporting


-Able to negotiate professionally and resolve disputes effectively


???? IT Support Specialist


-Proficient in troubleshooting hardware/software issues, system setup, and user support-Familiar with Windows, basic networking, email configuration, and remote desktop tools

-Ability to provide Level 1 technical support for both internal teams and external clients


???? Customer Service Support


-Strong communication skills, both written and verbal


-Experienced in handling inquiries via phone, email, and chat


-Committed to ensuring customer satisfaction and problem resolution in a timely manner

Service Desk, English Tutor, Amazon Product Lister, Seller Central, Edesk, Sellerise, Lastpass

Service Desk Coordinator / NOC Engineer

An experienced IT professional with a technical background who possesses passion for excellence and ability to work with minimal supervision.
Having exposure to wide range of technology. Possessing a good team spirit, deadline oriented and having the ability to organize and present solutions clearly and accurately

Ticket Buyer/Puller/Virtual Assitant U.s and UK
Objective: Im Ticket Puller in buying Tickemaster,AXS ,Livenation.Stubhub ,Football Events and the list continues on.
I do have an experience for almost 4 years on ticket purchasing, i do have an outstanding track record which includes being top performer aside from a ticket purchaser ,i do handle some task ,Purchasing /Pulling concerts/events tickets from the primary (Ticketmaster,Livenation,AXS,Evenue,Ticketweb, Eventbrite,Etix, etc.
Signing up for verified fans presale/on sale, Creating an account on Ticketmaster and Verified email, Testing account on TM. I am still considering expanding and learning more skills by trying to fulfill other duties and responsibilities.

Tools I've used :
Multilogin, Jancy Browser, Airtable, Googlesheet, Slack, -----------. Insomniac browser.Firefox Browser.

I do have working experience in Technical support for 1 year as chat support and 1 year experience as local IT who assist regarding software and hardware issue. I am also a hardworking, a Team player, fast learner and willing to learn new knowledge that will improve my skill.

I have an expertise in handling 2nd level of support of various applications within User Identity and Acces Management. I am currently a fulltime employee as IAM Admin
in a large scale company and has an ample of time which I know fits within your requirement.
Knowledgable/Experienced:
- ITIL v3 certified
- IAM(Identity and access mngmt.)
- Active Directory (on premise and Azure AD)
- Sailpoint IdentityNow
* Email to 0365,Security groups,distribution list,mailbox creation,termination,access privileges etc.
- Shared Drive Privileges
- Powershell Scripting
- Exchange Admin Center/O365
- Azure Admin AD
- AWS(for accounts creation)
- I----------- Management(oncall,handled P1/P2 tickets,escalated/urgent and SLA)
- Lotus Notes
- VPN
- Network Access
- Windows Unix/Putty
- ServiceNow( ticketing system)
- GUID & Avatier(Accounts creation)
- Microsoft Excel
- Basic Troubleshooting
- Basic Call Handling (w/ certification

13 years in IT Support and IT Administration industry. 7 years in Callcenter, IT Support and Administration and 6 years working Saudi Arabia supporting group of companies throughout the Kingdom and other sister companies outside the country.

I am an experienced IT professional with over 10 years experience. I specialized in IT security and has adept knowledge and experience when it comes to IT tools. I have more than 11 years’ experience in cyber security and has worked with clients across the globe. I am a highly motivated individual who embraces challenges and has passion for learning.

Hello there! Aspiring to carve a niche in the digital realm, I am a diligent learner who recently completed intensive training in Search Engine Optimization (SEO). Eager to translate my newfound skills into practical solutions, I am passionate about leveraging SEO techniques to enhance online visibility and drive meaningful engagement.
My journey into SEO is fueled by a fascination with how digital landscapes evolve and a commitment to mastering the intricacies of search algorithms. With a solid foundation in keyword research, on-page optimization, and content strategy, I am poised to contribute fresh perspectives and enthusiasm to your projects.
I am open to opportunities where I can apply and expand my SEO skills. I am dedicated to delivering results and continuously learning from industry best practices. Let's connect and explore how we can collaborate to achieve your digital marketing goals!

I am a highly skilled IT professional with extensive experience in managing and maintaining diverse IT infrastructure and systems. My expertise spans across cyber security, technical support, server and network management, and automation. I am adept at providing phone and remote support, managing Office 365, and administering both Windows and Linux servers. My roles have included IT Operations Engineer, Vessel IT Engineer/Officer, and support for various clients and systems.Key Highlights:Proficient in cyber security risk and i----------- response using Microsoft Sentinel, MCAS, and Purview.Skilled in configuring and managing Microsoft 365, Windows Defender, and security setups.Experienced in managing Office 365, Exchange (On-prem and Online), SharePoint, Azure AD, AD-DS, and -----------pable of maintaining and managing IT infrastructure, including workstations, network printers, servers, backups, switches, firewalls, and Wi-Fi devices.Provided comprehensive technical support and troubleshooting for Linux servers and Windows Server environments.Successfully managed and maintained backups using various tools like Veeam and Acronis Cloud.Expertise in virtualization technologies such as VMware vSphere, Hyper-V, and VMware Horizon Server/VDI.Effective in creating automation scripts and setting up computer security measures.Strong communication skills with a proven ability to provide on-site and remote support to clients.

hardware and software installation, network administrator, server design, landing page with individual password authentication, load balancing, firewall. Point to point (PtP) internet installation, wireless connection deployment.

I have a solid foundation in Java and am currently honing my skills in Android frameworks and libraries. My goal is to build responsive, user-friendly applications that not only meet your needs but also deliver an outstanding user experience.

I believe that collaboration is key to success, so I prioritize understanding your vision and requirements thoroughly. I'm committed to delivering high-quality work on time and am always open to feedback and learning opportunities.

If you're looking for a dedicated developer who is eager to grow and tackle new challenges, I would love to work with you. Let's connect and discuss how I can help bring your ideas to life

I am a Quality Assurance Analyst working on a Service Desk environment. I have with me 7+ years of working experience focusing on Service Desk, Technical Support and Logistics. During this time, I was able to handle accounts from different industries namely Telecommunications and Healthcare. I was able to speak with different people as those accounts are based in US.

I am adaptable, detail-oriented, and patient, with a strong capacity for empathy and responsibility. My experience as a technical support representative in the BPO industry has honed my ability to de-escalate negative situations and transform them into positive interactions. I am committed to continuously enhancing these skills and eager to develop new ones to advance and achieve success in the industry.

CAREER OVERVIEW

I am a deployment technical who creates
high-performing applications with
organized architecture. I'm also
experienced in server infrastructure.

KEY COMPETENCIES

AWS cloud
Linux Administrator
Windows Administrator
AWS Site Deployment/Site hosting
Linux Server Installation
Performance Optimization
Troubleshooting and Quality Control
Server and Software Installation
Networking and Troubleshooting
Virtual Assistant
Video Editing Using AI tools

IT Helpdesk Supervisor with 7 years of experience in providing Level 1 support to the company’s external and internal end users. Proven ability to analyze and resolve any IT issue in a timely manner. Self-motivated and conscientious IT professional with outstanding communication skills, analytical abilities, and great attention to detail. Seeks a position that offers opportunities to learn and advance professionally.

As someone who's very passionate with everything she do, and flexible enough to do things. I know I can contribute to the growth of the company in so many aspects by being responsible and loyal to the given job.

Im honest self motivated and hard working with positive attitude toward my career and my life. And I been 7 years working on the IT industry and lot of knowledge for supporting Level 1 and Leve 2 support and also been Admin support.

As an IT professional with over 7 years of experience across multiple roles, including IT support, technical troubleshooting, and project management, I have developed a robust set of skills that make me a versatile and dependable tea-----------mber. I am proficient in managing complex IT systems, resolving technical issues swiftly, and implementing security solutions to safeguard data. My experience with cloud environments, enterprise networks, and server administration equips me to handle both routine and unexpected challenges effectively.

I am also known for my strong communication skills, which allow me to explain technical issues clearly to non-technical users and collaborate efficiently with colleagues and vendors. I pride myself on my ability to provide high-quality support, ensuring that end-users can rely on me to keep their systems running smoothly.

As a worker, I aim to be known for my problem-solving capabilities, dedication to continuous learning, and commitment to delivering top-notch service. I strive to be a reliable asset to my team, someone who can be trusted to tackle complex issues, lead projects with precision, and contribute positively to the workplace environment.

An IT Service Desk role involves providing front-line support to end user , managing their expectations, and ensuring customer satisfaction. Responsibilities includes identifying the root cause of IT problems reported by users, whether they relate to hardware, software, network, or other technical issues, and providing timely solutions or workarounds. I help users with their log in issue such as password resets. Assisting with the installation, configuration, and deployment of software applications, updates, patches, and new hardware devices as needed. Offer remote support to end-users experiencing technical issues, using remote desktop tools or other remote assistance software. Guide users through troubleshooting steps and provide clear instructions for resolving common problems and escalate unresolved complex issues.

----------- brings over seven years of extensive experience in the IT industry, marked by her active involvement in various groundbreaking innovations. Her proficiency spans the full spectrum of IT services. She has a deep understanding of hardware, system architecture, and the latest technological advancements.

Her software expertise covers everything from operating systems to complex application development, ensuring seamless integration and optimal performance.
In addition to her technical skills, she has taken significant strides in the field of cybersecurity and has acquired fundamental security certifications that equip her to handle the ever-evolving challenges of IT security.

Before her current role, she served as a Sales Manager, where she honed her skills in client relations, strategic planning, and sales strategy. This unique blend of technical prowess and sales acumen allows her to bridge the gap between technical solutions and client needs, delivering tailored IT solutions that drive business success.

Greetings, I'm Joyce. my name is Joyce. I bring a year of experience working with Shopify, where I became intimately familiar with the platform. My expertise lies in seamlessly adding products and making adjustments to enhance the overall user experience I served as a Quality Coach at Majorel, supporting Microsoft Cloud Solutions Partners and Microsoft Partners, and I have a sales background from Microsoft Store and Qure Skincare. During my tenure at Convergys, I took pride in maintaining a customer satisfaction rating exceeding 90%. I am thrilled about the prospect of being a Service Desk Administrator, where I can continue delivering exceptional customer service and promptly addressing inquiries. Beyond my professional life, I find joy in cooking for my three kids. As a single parent, I fulfill both the roles of a mother and a father for them. I look forward to applying my skills with Data Entry, Transcribing, Google Suite, Microsoft Office Tools, and Email management.

I am committed to providing my clients with the highest quality of service. I am detail-oriented and accurate, and I always meet deadlines. I am also a team player and I am always willing to go the extra mile to help my clients succeed. I am passionate about helping healthcare providers and patients. I believe that everyone deserves access to quality healthcare, and I am committed to using my skills and experience to make a difference.

Server installation - LDAP, DNS, INVENTORY SYSTEM, OPENVPN, WIREGUARD etc
VMware and AWS Management
Cisco & Mikrotik and Sophos XG Firewall
Linux bash scripting
Python3

I am easy to worked with and can work under pressure

A Computer Science graduate and 6+ Years of Experience as a System / Network Administrator / Infrastructure and Network Engineer, looking for a full-time position as a Network Engineer, Network Administrator, and System Administrator or job related to my skills in an organization that offers a professional working environment that will enable me to bring out and harness the best of my potential while meeting the organization’s goal for the benefit of my employer and myself for the future advancement of the organization.

Dedicated IT professional with a strong background in network and system -----------eking to
leverage my expertise in designing, implementing, and managing robust IT infrastructures to contribute to
the efficiency and security of a dynamic organization. Aiming to provide reliable support, optimize
performance, and ensure seamless operation of network and system environments while continuously
expanding my technical skill set.

I'm an IT Specialist / Technical Support Analyst with more than 15 years of experience in the IT industry. I have various experience on Server/System Administration, Technical Support, Data Analysis, Asset Management and Inventory, and Networking.

I possess the ability to assimilate new ideas efficiently, allowing me to quickly grasp and adapt to new concepts and technologies in the workpl-----------. I am highly active and hardworking, always striving to go above and beyond to deliver exceptional results. With a pleasant personality, I bring honesty, attention to detail, and a great deal of patience to my work interactions.
Furthermore, I have a flexible schedule and ample free time, enabling me to dedicate extended hours to meet project deadlines or tackle additional tasks as needed. I am committed to making the most of every opportunity that comes my way, consistently delivering accurate and precise work. With my strong work ethic and dedication, I am confident that I will be an asset to any team or organization that offers me an opportunity.

I currently lack professional work experience, but despite this, I have developed a wide range of skills through online research and self-study using computer technology. I believed that the skills I gained would be useful in my future work.

3 years of being in customer service and 6 years as a subject matter expert / T2 technical support for a VPN company where I handled escalations and assist tier 1 agents on inquiries and questions regarding the product or processes in place. My role as a subject matter expert for 6 years includes identifying trending issues real time and analyzing different data related to it. We also communicate with different teams and departments openly to make sure that the issue is addressed as soon as possible.

Technically dynamic and resourceful individual who has the ability to provide exceptional technical support in a challenging and rewarding environment. Experienced working with Active directory, FAX Server, Email Server, Outlook, Exchange Server, telephony and networking.

- IT Professional with over 25 years of experience in various industries.
- Strong leadership skills in building teams, training and mentoring.
- Able to reduce operations cost by 30% by applying digital transformation strategies.
- IT focuses on Operations, Infrastructure, Helpdesk and security.
- Worked in client facing, consultancy and project-based roles.
- Life-long learner and inquisitive mind to think outside of the box.
- Looks for ways to have a positive effect on the bottom-line.

Certified Ethical Hacker (CEH)
System & network administration (Windows & Linux)
Data center management
Network security
Disaster recovery
Firewalls
Network administration
Systems analysis and integration
Intellectual asset management
Business continuity framework
Business analysis
Information Technology Infrastructure
Library (ITIL) 4 Foundation
Cybersecurity Framework (CSF)
Information Technology Service Management (ITSM)
PC building
Export & trade management
Strong executive management mindset
Adaptable & quick decision-making skills
Leadership development in teams
Product development

I have technical skills that are focused on computer, systems, software & hardware, on-prem servers , cloud servers, as well as soft skills and communication, problem solving and analysis

i know how to use Google tools

I am currently looking for a job that is related to my experience which is IT Global Service Desk.

Network engineer with solid experience in designing and implementing network on a service provider and enterprise WAN setup.

I've worked with several startups and small to mid size business, where I was primarily involved in designing and building their network from scratch. With my experience, I am able to come up with network design that fits the company's budget. I am very skilled with well-known vendors such as Juniper, Arista and Cisco, but outside of that, I have worked with several others such as Mikrotik, Ubiquiti etc.

Some of my recent works that my client loved:
- Startup WISP in Australia where I deployed a 10G Network Ring, fully redundant, performing at a line-rate solid 10Gbps, and is scalable to 40G when needed.
- Deployed Internet Border router, similar to Juniper MX204 and ASR1006-X capability at a fraction of its cost (10%)
- Deployed a fully redundant corporate VPN, firewall and out-of-band management solution.

Certifications:
Juniper Networks Certified Associate, Junos (JNCIA-Junos)
Juniper Networks Certified Design Associate (JNCDA
Cisco Certified Specialist - Enterprise Advanced Infrastructure Implementation
Cisco Certified Networking Professional -Enterprise
Cisco Certified Network Professional Routing and Switching (CCNP Routing and Switching)
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
Cisco Certified CyberOps Associate
Cisco Certified Specialist - Enterprise Core
ITILv4 foundation

Expertise:
- Network Monitoring: able to build network monitoring from scratch. Knows what to monitor and configure tiered alarm notification
- Engineering: Highly experienced with BGP, OSPF, MPLS L3 VPN, MP-BGP, VLANs, QinQ, SP and Enterprise network environment etc.
Skills:
• Routing & Switching
OSPF, BGP, Layer 2 switching with Ethernet, VRRP, HSRP, MPLS L3 VPN, MPLS L2 VPN (incl. VPLS & VPWS), 802.1ad (Q-in-Q), 802.1d (STP), 802.1w (RSTP), Quality of Service

• Security
DMVPN / GRE over IPSec, Competent, L2TP, PPTP, EoIP, Access-list & IPTables, Pfsense firewall,

• Internetworking
Cisco routers & switches (ASR routers), Brocade switches, Juniper MX routers, EX switches, Mikrotik routers and switches, VyOS, Mikrotik, Netgate, TNSR, VPP ----------- , FRR

• Platforms & Software
Linux: Highly exposed to Ubuntu and Centos distribution
Monitoring systems: IRIS, Observium, Nagios, Smokeping, AKIPS, LibreNMS

Manage server offline devices.
Managing security group access.
Manage Exchange and Office admin centre.
Troubleshoot Software and Hardware.
Professional MSP admin.
Experienced Information Technology Service Desk with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Active Directory Experience, ServiceNow, Autotask, MSP, Microsoft Admin center, Windows, Microsoft Office, Troubleshooting, IT Service Management and Escalation Process. Strong information technology professional with a Office administration focused in BUSINESS

I am a highly skilled information technology professional with a Bachelor's degree in Information Technology from the University of the Visayas. I have experience working as a Technical Support Engineer in the fast-paced information technology and services industry. My expertise includes Windows 7 and 10, reimaging/cloning, customer/technical support (hardware or software problems), essential network support, structured cabling, Linux commands, ITSM, and ITAM practices. Currently, I am working as an Associate Infrastructure Engineer and learning the fundamentals of K8s (Kubernetes), YAML scripting, and ----------- addition, I am also self-studying for the AWS Cloud Practitioner certification.