Hi! I'm Kimberly, a reliable and organized Virtual Assistant with 4+ years of experience supporting remote teams and business owners. I specialize in administrative support, email management, CRM updates, lead generation, customer service, and data entry. I take pride in being proactive, detail-oriented, and easy to work with. My goal is to help clients save time and keep their operations running smoothly.

Customer Service Manager with experience in TikTok Shop support, dispute resolution, email handling, and ordermanagement. Skilled in managing high-volume customer inquiries, resolving complaints, and maintaining strong shopratings. Experienced in e-commerce operations, creator communications, and ticket management. Committed todelivering efficient and professional customer support for online businesses.

I help senior leadership streamline chaotic workflows, clean up complex databases, and manage omnichannel support channels to unlock the freedom required for high-level business growth. My eight-year background in high-stakes operations means I bring seasoned logistics management and advanced digital toolkit efficiency to your team, ensuring your time is always protected.

What I bring to your business:

• Executive Support: Expert calendar management, meeting coordination, and high-level correspondence.
• Operations & Logistics: Managing merchant/vendor relations, supply chain tracking, and back-office workflows to eliminate friction.
• Growth & Sales: High-conversion appointment setting, lead qualification, and pipeline management.
• AI-Powered Creative Strategy: Leveraging AI workflows (Gemini, ChatGPT, Claude, Grok) for strategic content planning and scripting, paired with professional-grade production in Canva and CapCut to deliver high-retention media assets at scale.
• Customer Excellence: Protecting lifetime value through proactive churn mitigation, escalation management, and elite support standards.

My Tech Stack:

• CRM & Sales: Salesforce, Zoho CRM, Calendly, RingCentral.
• Admin & Data: Google Workspace, Excel/Sheets, iCare.
• Team Collaboration: Slack, Microsoft Teams, Zoom.
• Creative & AI: Canva, CapCut, Gemini, Nanobanana, ChatGPT, Claude, Grok.

Ready to scale without the operational chaos?
Let’s connect. Send me a message or reach out at ----------- to see how we can streamline your operations today!

Are you looking for a reliable Shopify Virtual Assistant who can provide excellent customer support and help grow your business?

With over 4 years of experience in Shopify Customer Support and eCommerce Operations, I help Shopify stores, fashion brands, dropshipping businesses, and online retailers deliver outstanding customer experiences that increase customer satisfaction, reduce chargebacks, and encourage repeat purchases.

Services I Offer:

Shopify Customer Support
eCommerce Customer Service/Email Support
Live Chat Support
Order Processing and Order Management
Order Tracking and Fulfillment Coordination
Refunds, Returns, and Exchanges
Chargeback Prevention and Dispute Assistance
Ticket and Helpdesk Management
Customer Retention and Satisfaction

Tools and Platforms:

Shopify, Shopify Inbox, Gorgias, Zendesk, Freshdesk, Richpanel, Commslayer, Gmail, Google Workspace, Slack, Trello, Asana, ClickUp, and Microsoft Office.

Why Work With Me?

Fast Response Times
Professional Communication
Excellent Written English
Detail-Oriented and Organized
Reliable and Proactive
Customer-Focused Approach

I have supported Fashion, Apparel, Beauty, Jewelry, Pet, Home and Living, Print-on-Demand, and Dropshipping brands, helping businesses maintain excellent customer relationships and strong brand reputations.

If you're looking for a Shopify Customer Support Specialist, eCommerce Virtual Assistant, Customer Service Representative, Email Support Agent, Live Chat Agent, Gorgias Expert, or Zendesk Specialist, I'd love to help your business succeed.

Let's create a customer experience that keeps customers coming back.

I have acquired my competencies from multiple work environments that helped me equip confidence and gained various technical and administrative skills that gave me leverage to engage in different challenging situations. I always align myself to core objectives of the company and helping to achieve their goals and visions

I possess strong customer service skills, demonstrating effective communication, problem-solving, and empathy. My diverse skill set combines interpersonal abilities with technical expertise.

About Me:

I am an experienced Customer Service Representative with three years of experience in the Aramex logistics account. As I transition into the Virtual Assistant industry, I aim to leverage my expertise in logistics operations, communication, and client support to deliver efficient, reliable, and high-quality virtual assistance for businesses.

I help business owners save time and grow their online stores by providing efficient e-commerce support, excellent customer service, and reliable admin assistance. With experience in Shopify dispute handling, inventory management, and productivity tools like Slack, Trello, and Canva, I ensure every task is done with accuracy and care. Whether it’s managing orders, updating product listings, or keeping customers happy, I’m committed to delivering results that make your business run smoother.
As a dedicated Virtual Assistant with a background in e-commerce and customer service, I specialize in Shopify store management, dispute resolution, product listing optimization, and order processing. My strong attention to detail, organizational skills, and familiarity with productivity tools allow me to handle both administrative and operational tasks efficiently.
I’m adaptable, resourceful, and committed to delivering high-quality work that meets deadlines and exceeds expectations. My goal is to help your business run smoothly so you can focus on growth and success.

Struggling With Any of These?

• Messy product pages
• Incorrect variations or SKUs
• Poor SEO visibility
• Inconsistent images & formatting
• Slow product uploads
• Disorganized catalogs

I turn those problems into clean, optimised, and scalable product listings that save you time and reduce errors.

Ready to take your e-commerce operations off your hands and boost sales, organisation, and efficiency?

Hey there! I’m Jessalyn – your go-to ecommerce virtual assistant with a laser focus on product listings, SEO optimisation, backend admin support, store management and smooth workflow management that saves you HOURS every day.

What I Do Best (eCommerce-Focused)

I help online store owners launch, optimise, and maintain high-quality product listings across multiple platforms:

• Shopify Product Listing & Optimization
• Image Editing (Canva / Photoshop / Photoroom / Higgsfield)
• Creating Virtual models using Higgsfield
• Amazon Seller Central (Listings, SEO, Variations)
• WooCommerce Product Upload & Management
• eBay & Etsy Listings
• Dropshipping & Non-Dropshipping Stores
• Manual & Bulk Product Uploads
• SEO Titles, Descriptions & Backend Keywords
• SKU & EAN Creation (MyGS1)
• Product Mapping & Inventory (Despatch Cloud)

I don’t just upload — I check details, fix errors, optimise structure, and make sure listings are accurate and customer-ready.

How I Add Value

• SEO-optimized product titles & descriptions
• Clean, structured variations & attributes
• Optimized images (size, clarity, consistency)
• Accurate pricing, tags, categories & metadata
• High attention to detail (no guessing specs)
• Reliable, fast, and easy to work with

Result: Better visibility, better organisation, and listings that actually convert.

Admin & Backend Support

Alongside product listings, I also handle:

• Data entry & spreadsheet management
• Product audits & cleanup
• Image organization
• Catalog updates & bulk edits
• Google Sheets / Drive organization

I help keep your backend organized, accurate, and stress-free.

Tools & Platforms I Use Daily

• Shopify
• WooCommerce
• Amazon Seller Central
• eBay / Etsy
• Helium 10
• Canva / Photoshop / Photoroom
• Google Workspace (Sheets, Docs, Drive)
• Microsoft Excel
• AutoDS
• Poky

Why Clients Hire Me

• Detail-oriented
• Easy to communicate with
• Follows instructions & SOPs
• Reliable for long-term work
• Quick learner for new tools

Ready to take product listings off your plate? Send me a message today!

Sales, procurement, importing, logistics, and Freight Virtual Assistance:

Looking for an all-rounder with day-to day task? Look no further. I am a dedicated customer service professional with a strong background in communication, problem-solving, and relationship management. With 6 years of experience in the BPO industry as Customer Service Representative II.

•Skilled in active listening and empathy, I excel at building trust with clients while resolving issues efficiently.
•Order tracking/fulfillment.
•Data researcher.

Having completed these tasks in the past years, I became efficient in using the following tools/applications/platforms.

•Jira Website
•Service Now
• MS Office Suite
•Grammarly
•Google Chrome, Mozilla Firefox, MS Edge
•Outlook
•MS Teams
•Zoom
•Live chat

With that my skills are highly relevant to the position that you're looking for, so let's keep in touch.

Freight VA and Customer Service Representative specializing in Dispatch Support, Shipment Tracking, Truck Dispatch, and Transportation Support.

Helping logistics teams, carriers, and customers manage freight coordination, track and trace operations, and smooth delivery scheduling.

Experienced as a Freight Dispatcher Assistant and Logistics Coordinator managing 20–30 active shipments daily, coordinating drivers, resolving logistics concerns, and supporting fast-paced U.S.-based customer service operations.

I am an aspiring Virtual Assistant eager to start my career in remote support. I bring over 7 years of experience in the BPO industry, specializing in customer service, sales, and administrative support. While I am new to virtual assistance, my background has equipped me with professionalism, clear communication, and reliability—qualities that clients value most. I am highly motivated, adaptable, and committed to learning new tools and processes quickly. I am ready to provide dedicated assistance and contribute to helping clients achieve their goals.

Hi, I’m ----------- from the Philippines. I help overwhelmed business owners regain control of their day-to-day operations so they can focus on growth, sales, and strategy — without worrying about the back office falling apart.

With over 5+ years of experience in administrative support, bookkeeping, and HR & payroll administration, I specialize in keeping business operations organized, compliant, and running smoothly. I work best with entrepreneurs and growing teams who need a reliable, detail-oriented Virtual Assistant they can trust to handle critical tasks behind the scenes. My goal is to bring clarity, structure, and consistency to your operations — so you can make better decisions, keep customers happy, and scale with confidence.

What I can help you with:
Administrative & executive support
Bookkeeping & accounts tracking
Payroll & HR administration
Invoicing & expense monitoring
Inbox & email management
Calendar management
Online research & data analysis
Appointment scheduling
Data entry & data validation
Prearing reports, spreadsheets and documentation
Customer Service (phone, email, chat)
Order processing & inventory tracking
Financial reporting & compliance support
Document & contract management
CRM & database management
Process documentation & workflow optimization

Why work with me this year:
Highly organized, accurate, and deadline-driven
Proactive, dependable, and easy to work with
Strong background in finance, payroll, and compliance
5+ years of hands-on experience supporting public and private sector clients
Trusted with confidential data and sensitive records
Focused on helping your business run smoothly every single day

Tools I'm Proficient at:
QuickBooks, Notion, Trello, Zoom, Google Meet, Whatsapp, Telegram, -----------, Canva, CapCut, Adobe Photoshop, Calendly, LinkedIn, TikTok, YouTube, Microsoft Office (Word, Excel, PowerPoint), Google Workspace (Drive, Docs, Gmail, Forms, Sheets), OneDrive, DropBox, Grammarly, ChatGPT, Open AI, Gemini Ai

Message me today to schedule an interview.
If you need someone reliable and trustworthy to support your sales operations, keep your customers happy, and ensure your daily operations run smoothly —that’s me.

As a seasoned professional, I have developed a vibrant and diverse career that includes strategic social media leadership, specialized e-commerce administration on Amazon and Shopify, and executive-level virtual support. Using a broad skill set developed in a variety of high-impact jobs, my journey has continuously focused on enabling companies and individuals to achieve unmatched operational efficiency and strong digital growth.

During my time working as a General and Executive Virtual Assistant, I managed intricate calendars, proactively coordinated important communications, and painstakingly streamlined complex administrative workflows, all of which allowed executives to concentrate on their primary strategic initiatives and maximize productivity. I became an invaluable pillar of support in hectic settings by constantly anticipating requirements, taking prompt action to handle them, and maintaining complete secrecy.

As a virtual assistant for Shopify and Amazon, where I oversaw the growth and optimization of online retail presences, my knowledge significantly expanded. I skillfully negotiated the distinct ecosystems of both platforms, creating captivating product listings, putting sophisticated SEO techniques into practice, and carefully controlling inventory to avoid stockouts and increase sales velocity. I meticulously managed the entire order fulfillment process, guaranteeing prompt shipping and first-rate customer support after the sale.

Furthermore, as a skilled Social Media Manager, I develop and execute engaging social media strategies to build brand awareness, foster community, and drive traffic. I am proficient in creating compelling content, scheduling posts across various platforms, monitoring social media channels, engaging with followers, and analyzing performance metrics to optimize campaigns and achieve marketing objectives.
I am adept at learning new tools and adapting to evolving needs, always striving to exceed expectations and contribute meaningfully to your goals.