Highly adaptable and committed Virtual Assistant with over 10 years of extraordinary Customer Service experience. Dedicated and solution-oriented in delivering outstanding guest experience and administrative functions to aid in expanding businesses.

PROFESSIONAL SKILLS
Short-term/vacation rental Guest Communications/Relations
Customer Service/Support
Airbnb Co-host
Property Management
Cold-calling
Credit card billing specialists
eCommerce email support

Hi, I’m Hazel.

If you’re a busy STR owners or property manager who’s juggling guest messages, cleaner coordination, and last-minute issues… I can take that off your plate.

I’m not just here to “reply to messages.” I make sure your operations run smoothly behind the scenes so you don’t have to check your phone constantly.

Here’s how I support my clients:

• Guest communication that feels human, not templated (pre-stay, during, post-stay)
• Handling concerns calmly — especially those “urgent” guest situations
• Coordinating cleaners, maintenance, and making sure issues don’t get ignored
• Monitoring calendars across platforms to avoid double bookings
• Keeping listings accurate, organized, and guest-ready
• Creating systems (SOPs, templates, trackers) so everything runs more easily over time

I’ve worked closely with property owners, managing multiple listings and helping them stay organized across Airbnb, -----------, VRBO, Furnished Finder, and Hostex.

One thing about me — I don’t wait to be told what to do.
If I see a problem, I look into it, fix what I can, and update you clearly.

I understand that in short-term rentals, small mistakes = bad reviews.
That’s why I pay attention to details and follow through on tasks until they’re fully resolved.

If you’re looking for someone reliable, proactive, and easy to work with — let’s talk :)

Detail-oriented Virtual Assistant with 3+ years of experience in short-term rental (STR) management, and guest communication. Proven track record of boosting 5-star reviews, maintaining high occupancy rates, and streamlining cleaner coordination to increase net operating income.
Core CompetenciesProperty Management Systems: Uplisting, Airbnb, -----------, VRBO, Hospitable, FurnishedFinderGuest Relations: Inquiry handling, pre arrival/check-in messaging, conflict resolutionOperational Logistics: Turnaround coordination, cleaner management, inventory trackingAdministrative Tools: Google Workspace, Slack, Canva, Notion, Turno

With extensive experience in property management including property listing, channel integration, content management, customer service, pricing, and revenue management through various online marketing channels such as Airbnb, VRBO, ----------- and Agoda and etc. Basic accounting skills, reconciliations, and reimbursements with the use of accounting software such as Xero and Stripe.

Results-driven Guest Experience Specialist with 3+ years of experience in vacation
rental operations, hospitality support, customer service, and technical troubleshooting. Proven expertise in managing guest communications, reservation modifications, issue
resolution, and coordination with property operations teams. Skilled at delivering
exceptional guest experiences across multiple booking platforms while maintaining high service standards in fast-paced environments. Strong background in customer relations, conflict resolution, and remote support gained through roles in vacation rentals, telecommunications, and e-commerce.

I help short-term rental owners and property managers optimize their listings, booking systems, pricing, and day-to-day operations across Airbnb, Vrbo, Booking dot com, and Expedia.

With 8+ years of hands-on STR experience, I’ve managed and supported vacation rental operations involving listing optimization, PMS and channel manager setup, calendar synchronization, reservation management, guest communication, and revenue optimization.

My expertise includes:

• STR listing creation & optimization
• Airbnb, Vrbo, Booking dot com & Expedia management
• PMS & channel manager setup and troubleshooting
• Calendar, reservation & booking management
• PriceLabs & dynamic pricing optimization
• Guest communication & review management
• Direct booking website support
• STR operational coordination

I’ve worked with platforms including Hostaway, Hospitable, Guesty, Beds24, OwnerRez, Lodgify, Hostfully, Uplisting, Smoobu, Hostify, and Hostex.

My focus is simple: make your STR operation more organized, your listings more competitive, and your booking systems work together smoothly.

If you need an experienced STR specialist who can handle both the guest-facing side and the systems behind your rental business, I can help.

I am a Property Management Systems Specialist with over 10 years of experience supporting short-term rental hosts and property management companies across Airbnb, Vrbo, -----------, and Expedia.

I specialize in PMS setup, optimization, and automation using platforms such as Guesty, Streamline, OwnerRez, Hostfully, Track, Cloudbeds, Tokeet, Hospitable, Duve, and Evivo. I help businesses streamline operations, improve guest communication, automate workflows, and build scalable systems that reduce manual workload.

My experience includes managing multi-platform guest communications, calendar synchronization, payment verification, agreement compliance, cleaner and maintenance coordination, and OTA optimization. I’ve also built SOPs, digital guidebooks, automated messaging systems, and implemented API integrations to improve operational efficiency.

Previously, I worked in Trust & Safety and Fraud Analysis for an Airbnb BPO account, where I handled escalations, investigations, QA, and team leadership. This gave me strong risk assessment skills and the ability to manage high-pressure situations professionally.

I am detail-oriented, proactive, and systems-driven. Whether you need full operational support, PMS optimization, guest communication management, or workflow automation, I can help you run your short-term rental business smoothly and efficiently.

Hi there! Thanks for taking the time to check out my profile. I’m looking for a long-term, stable position where I can make a meaningful contribution while continuing to grow professionally.

Over the years, I’ve built a diverse skill set. My experience as an administrative assistant for a local government helped me develop a strong foundation in data entry, organization, and communication. One of my most rewarding roles has been in property management, where I handled guest communications, coordinated maintenance, and managed listings across platforms such as Airbnb, -----------, VRBO, Expedia, and Zillow. I also have experience managing long-term rentals, ensuring tenant information is accurate, scheduling showings, and maintaining smooth operations.

I have experience using Rent Manager, Rentvine, and AppFolio, where I updated tenant and property information, created and tracked maintenance service requests, and scheduled property showings using Tenant Turner, Zillow, and Google Calendar. For guest communications and property operations, I’m experienced with Streamline, Hostaway, Hostfully, Breezeway, and Enso Connect, ensuring timely responses, smooth check-ins, and excellent guest experiences. To stay organized and track tasks efficiently, I regularly use ----------- and Trello.

In addition, I have customer service experience in a call center, handling billing and sales for AT&T accounts, which strengthened my ability to respond professionally, resolve issues efficiently, and maintain positive client relationships.

I’m also a licensed professional teacher with training in Excel, which has enhanced my analytical and facilitation skills.

If you’d like to know more about my experience or have any questions, feel free to reach out—I’d love to chat! Thanks again for your time and consideration.

Hi, I'm Jaychelle, a Virtual Administrative Assistant specializing in the short-term rental industry in the UK. I have hands-on experience managing property listings and daily operations through platforms such as Hostaway, Airbnb, -----------, and VRBO.

My responsibilities include coordinating with guests and clients, handling inquiries and concerns, managing bookings, and ensuring smooth property operations. In addition, I support business administration through bookkeeping tasks, invoice creation, and revenue management using PriceLabs.

I am highly organized, detail-oriented, and committed to providing excellent customer service while helping property owners streamline their operations and maximize guest satisfaction.

Experienced Virtual Property Manager skilled in overseeing the full daily operations of rental properties — from tenant communication and leasing to maintenance coordination, rent collection, and administrative support. Dedicated to keeping your rentals running smoothly while ensuring tenants have a positive experience.

I specialize in short-term rental management with over two years of experience supporting both independent hosts and large-scale companies like Vacasa. My work has given me a deep understanding of what it takes to keep operations smooth, whether for someone just starting out or for a fast-growing rental portfolio.

I’ve handled everything from guest communication (chat, SMS, and calls) to coordinating cleaners and maintenance, processing alterations and refunds, and even sourcing reliable contractors when needed. I thrive on solving problems quickly, staying organized under pressure, and using technology to keep everything running efficiently.

What motivates me most is creating seamless experiences: ensuring guests feel cared for while helping hosts and companies scale their rental business with dependable, detail-oriented support.

✨ Helping STR and Airbnb owners deliver exceptional guest experiences while maximizing occupancy and revenue

With 10+ years in B2B sales and over four years of professional experience in hospitality tech, I currently serve in property management where I focus on driving profitability and enhancing guest experiences.

My expertise lies in vacation rentals, Airbnb hosting, and guest service management.

💎 What I offer as STR / Airbnb Co-Host:
• Guest experience and Reservations management
• OTA platform management (Airbnb and -----------)
• Listing optimization
• Revenue management / Dynamic pricing
• Lead Generation through Meta Ads
• Social media management
• Brand and reputation management
• Cleaning and maintenance coordination
•• Currently learning Pricelabs

I am passionate about empowering short-term rental properties and independently-operated hotels to scale in quality and stay competitive in the market.

By leveraging a keen understanding of digital trends and operational efficiency, I collaborate with teams to deliver tailored solutions that meet client needs.

Dedicated to fostering meaningful travel experiences, I aim to contribute to the mission of providing exceptional care for guests and sustained growth for hospitality businesses.

Hi there! I’m Sophia, a versatile professional with a passion for creating exceptional experiences and streamlined operations. With expertise in short-term rental property management, tourism, and hospitality, I’m here to offer you property management solutions tailored to your needs.

Short-Term Rental Property Management
5-minute response times to the guests from inquiry to post-checkout concerns.
Address and resolve maintenance and cleanliness issues reported by the guests within an hour to a day.
Checking listing descriptions from time to time to make sure all changes are listed.
Oversee and schedule repairs, ensuring work is completed to a high standard.
Communicate with the building management to ensure I always have updated information about policies and amenities.
Monitor supplies to make sure all items in the properties are complete and avoid last-minute orders.

Tourism and Hospitality Services
Craft engaging and personalized itineraries.
Flight booking and refunds through Sabre and Amadeus.
Manage transportation such as airlines, cruise lines, and land travel.
Administer accommodation booking in hotels, resorts, and Airbnb's.
Provide positive travel journeys for travelers.


I’m excited to bring my specific range of skills to your properties and help you bring world-class services to the guests and travelers. Let’s connect and discuss how I can assist in growing your business!

Looking forward to working with you!

Microsoft word,excel,outlook and PowerPoint. listening skills, phone/email etiquette. customer service skills. Zendesk, Slack, Livechat.

I am a reliable and detail-oriented Virtual Assistant with strong organizational and communication skills. I can assist with administrative tasks such as data entry, email management, internet research, calendar scheduling, and file organization. I am highly motivated, easy to work with, and committed to delivering quality results on time.

I am a fast learner who follows instructions carefully and adapts quickly to new tools and processes. I value professionalism, confidentiality, and long-term working relationships. My goal is to help clients save time and focus on growing their business while I handle the day-to-day tasks efficiently.


Skills:
- Data Entry
-Email Management
-Internet & Web Research
-Calendar & Schedule Management
-File Organization
-Google Docs & Spreadsheets
-Microsoft Word & Excel
-Basic Customer Support
-Attention to Detail
-Time Management

Tools used:
-Salesforce
-Hostfully
- Calendly
-Google Calendar
-Loom
-Canva
-Gsuite
-SAP
-Quickbooks