I am a Medical Records Specialist with over 2 years of experience supporting U.S. healthcare operations in Release of Information (ROI) and Medical Records Retrieval. My experience includes processing medical records requests, reviewing authorizations for HIPAA compliance, ensuring accurate and timely fulfillment of records requests, and communicating with healthcare facilities.

I am detail-oriented, organized, and reliable, with a strong commitment to accuracy, confidentiality, and quality service.

Hi, I'm Gregg, a highly experienced Virtual Assistant with over 5 years of remote work experience and 4 years in the BPO industry.

Throughout my career, I have successfully handled a wide range of roles, including Data Entry, Data Miner, Customer Support Associate, Administrative Virtual Assistant, Recruitment Support, Lead Qualifier, and Executive Assistant. In the BPO industry, I have worked as a Customer Support Representative across email, chat, and phone channels and have also served as a Subject Matter Expert (SME), Social Media Support, and Assistant Team Leader.

My experience has equipped me with strong communication, organizational, problem-solving, and leadership skills. I am highly tech-savvy, detail-oriented, adaptable, and a fast learner who can quickly master new tools, systems, and processes. Whether working independently or as part of a team, I consistently deliver high-quality results while maintaining professionalism and efficiency.

I take pride in building positive relationships, meeting deadlines, exceeding expectations, and contributing to the success of the businesses I support. If you're looking for a reliable, proactive, and results-driven professional, I'd be glad to help.

Tools & Platforms:
Zendesk, Gorgias, Shopify, Microsoft Dynamics 365, Openphone, Microsoft Suite, Meta Apps, Adobe, Canva, VOiP, Slack & -----------.

Resume: -----------
<8efe80624d780eba0c6493ec45140364>Email: -----------

Whatsapp/Viber/Telegram: -----------/ -----------

Working in a construction firm as a Senior Document Controller / Office Administrator, with over 10 years of experience in the UAE. Approved and trusted by major clients including Aldar, Emaar, Dubai Properties, and Modon.

Skilled in accurate and high-volume data entry using tools like Microsoft Excel and Google Sheets. Strong focus on data cleaning, formatting, validation, and maintaining data integrity across systems. Experienced in handling spreadsheets, importing/exporting data, and using formulas and filters to organize information for business reporting and decision-making.

Clinic Administrative Services Provided:

Scheduling & Calendar Coordination– Managing patient appointments, cancellations, and follow-ups
EMR / EHR Management– Updating patient charts, lab results, and clinical documentation
Patient Communication– Responding to inquiries, sending reminders, and providing basic non-medical assistance
– Verifying insurance eligibility, obtaining prior authorizations, assisting with claims processing, monitoring billing concerns, and navigating insurance portals with proficiency
Administrative Assistance– Email handling, file organization, and preparation of medical documents through Charm Portal
Workflow Coordination– Supporting clinic operations and ensuring accurate, up-to-date records

Crisel Honey Pabatao, RN
Home Health QA specialist, OASIS & POC Reviewer/Transcriber| Patient Care Coordinator

-Experienced Home Health QA Specialist focused on ensuring compliance and quality standards
-Skilled in reviewing and transcribing OASIS assessments and Plans of Care (POC)
-Detail-oriented with strong knowledge of home health regulations and documentation requirements
-Proficient in identifying errors and inconsistencies to improve patient care and regulatory adherence
-Proficient in Kinnser and experienced with DSL, Axxess, Kantime
-Skilled in coordinating with multidisciplinary teams, clinicians, and case managers to support patient outcomes
-Have knowledge of Home Health Star Rating techniques for tracking and enhancing agency effectiveness
-Medical Records Specialist proficient in maintaining accurate and confidential health records
-Registered Nurse dedicated to patient-centered care and optimizing health outcomes
-Strict adherence to HIPAA and CMS guidelines to ensure privacy and regulatory compliance

As a Hearing Manager, Customer Relations Manager, and Medical Records Specialist, I bring a diverse skill set focused on enhancing customer satisfaction, improving communication, and ensuring the accurate management of sensitive information. With expertise in handling customer concerns and feedback, I foster strong relationships and resolve disputes while collaborating across departments to ensure timely solutions. In my role as a Hearing Manager, I focus on hearing-related issues, ensuring compliance with industry regulations and improving customer experiences. As a Medical Records Specialist, I expertly maintain, organize, and secure patient records, ensuring accuracy, confidentiality, and compliance with healthcare regulations. My goal is to deliver exceptional service, improve processes, and support high-quality outcomes across customer interactions and healthcare documentation.

A Medical Records specialist with excellent command of the English launguage. I was previously working in the customer service industry for 13 years.

Hi! I’m Plinky, but you can call me PAM.

I am a dedicated and adaptable professional with a Bachelor of Science in Nursing and an active PH RN license, bringing over 10 years of combined experience across clinical practice, BPO healthcare, technical support, and customer service. I have 7 years supporting U.S. healthcare accounts, 4 years in U.S. telecommunications, and 1 year of hands-on hospital experience.

For over 2 years as a Virtual Medical Assistant, I’ve provided comprehensive support including patient coordination, medical documentation, provider assistance, nurse intake, chart preparation, and administrative workflows. I am also experienced in executive support, operations administration, medical scribing, and team management.

Known for strong communication, critical thinking, adaptability, and a solid work ethic, I thrive under pressure, consistently meet deadlines, and contribute meaningfully to the success of both teams and clients in clinical and administrative environments.

Skills & Expertise
EHR/EMR & Clinical Documentation: Patient intake, chart review, pre-visit preparation, medical scribing, lab report uploading, prescription refill coordination, medical records scanning & retrieval, data entry, HIPAA compliance, knowledge of medical terminology
Executive & Administrative Support: EA support to CEO & senior leadership, calendar management, meeting coordination, email management, professional correspondence, confidential document handling

Patient & Provider Coordination: Nurse call triage, inbound/outbound patient communications, live chat & email correspondence, prior authorization & insurance coordination, appointment scheduling, clinical coordination

Revenue Cycle & Office Management: Revenue cycle management, office productivity, multitasking, time management, problem-solving

Tools & Platforms
EMR/EHR & Clinical Systems: Practice Fusion, Cerner, eClinicalWorks, Mochi Portal, VirtualHub
Scheduling & Clinical Coordination: Zenoti, Revenue Cycle, Citrix, QGenda, Traumasoft, Miems Alert, Talent LMS, Spok
Customer Support & VOIP Communication: Quo App, Gorgias, Aircall, Textline, Talkdesk, Zendesk, RingCentral, Slack, Glocom, Zoom, WhatsApp, Google Chat, Google Meet, Onvida, CxOne
Revenue Cycle & Office Applications: Citrix Apps (Revenue Cycle, PM Office, Spok), Documo, HelloSign, Seismic, Seqta
Pharmacy & Lab Systems: TrueMeds, Cover-----------ds, LabCorp, Sonora Quest
E-commerce & Content Tools: Magento, Studycast, Well Received, Shopify
Productivity & Collaboration: Microsoft Office, Google Suite, LastPass

Are you looking for a reliable healthcare virtual assistant who can keep your billing processes accurate, organized, and running smoothly?

I am a detail-oriented Medical Billing & Records Management Specialist with hands-on experience supporting healthcare providers, insurance companies, and legal teams in the United States. I specialize in medical billing, insurance verification, account reconciliation, payment posting, claims support, medical records management, and patient communications.

Over the years, I have successfully managed high-volume workloads while maintaining accuracy, compliance, and excellent service standards. My experience includes handling medical records and billing workflows, resolving account discrepancies, processing insurance-related transactions, managing collections, and coordinating with patients, providers, and legal firms.

What I Can Help You With:

- Medical Billing & Revenue Cycle Management
- Insurance Verification & Eligibility Checks
- Medical Records Review & Documentation
- Payment Posting & Account Reconciliation
- Claims Follow-Up & Collections Support
- Patient & Provider Communication
- Email and Administrative Support
- Data Entry & Record Accuracy Management
- QuickBooks & Xero Billing Support
- Case Management & Legal Medical Documentation

Why Clients Choose Me:

- Strong attention to detail and accuracy
- Experience handling sensitive healthcare information
- Excellent written and verbal communication skills
- Ability to manage multiple priorities and deadlines
- Reliable, proactive, and solutions-oriented mindset
- Committed to delivering quality work with minimal supervision

I take pride in helping healthcare practices and organizations improve operational efficiency, reduce billing errors, maintain organized records, and provide outstanding patient support.

If you're looking for a dedicated professional who can contribute value from day one, I'd be happy to discuss how I can support your business.

Detail-oriented healthcare and customer service professional with strong experience in remote medical and administrative support. Currently working as a Medical Assistant, handling patient intake, chart preparation, and records management. Previously served as a Patient Experience Coordinator, managing provider schedules and appointments while delivering excellent patient support. Highly organized, reliable, and committed to providing accurate, compassionate, and efficient service in virtual work environments.

Negotiating the bill with medical providers. Assisting customers and provides excellent service. Cold calling and emailing, and good with prospecting clients.

I am a detail-oriented and reliable professional with over three years of experience in healthcare support, customer service, and medical records operations. I have worked with U.S. healthcare providers, insurance members, and medical facilities, handling customer inquiries, claims and billing concerns, eligibility & benefit verification, and medical records retrieval while maintaining accuracy, professionalism, and HIPAA compliance.

My experience includes managing high-volume workloads, conducting provider research, coordinating medical record requests, resolving customer concerns, and delivering exceptional service through phone, email, and chat support. I am highly organized, proactive, and comfortable working independently in remote environments.

I take pride in being dependable, responsive, and committed to delivering high-quality work. My goal is to help businesses streamline operations, provide excellent customer experiences, and achieve their objectives efficiently.

I'm a dedicated Virtual Assistant with hands-on experience in customer service, cold calling, appointment setting, lead generation, and document handling, particularly in the healthcare and legal fields. I take pride in being organized, responsive, and proactive, traits that enable me to deliver accurate and on-time results consistently. Whether it's managing calendars, retrieving records, or assisting with back-office support, I thrive in roles where reliability and attention to detail make all the difference.

I look forward to the opportunity to work with you.

Hello and thank you for visiting my profile.

I am a HIPAA-certified Medical Virtual Assistant with over 10+ years of experience supporting U.S. healthcare organizations, including physician offices, specialty clinics, and one of the largest healthcare companies in the United States, UnitedHealth Group (Optum).

My expertise includes:

*Insurance Verification & Benefits Investigation
*Prior Authorization Processing
*Referral Coordination
*Prescription Refill Management
*Medical Records Requests
*Administrative Support
*HIPAA Compliance
*Team Leadership & Performance Management

Throughout my career, I have worked extensively with commercial insurance plans, Medicare, Medicaid, and managed care organizations. I understand the importance of accurate documentation, timely follow-up, and effective communication with payers, providers, and patients.

Most recently, I have supported a Neurology practice in Texas, where I manage insurance verification, prior authorizations, referrals, prescription refills, and other administrative functions essential to patient care.

Prior to that, I served as a Team Manager at Optum (UnitedHealth Group), leading customer service teams while maintaining high standards of quality, compliance, and performance.

What I bring to your practice:

*Strong understanding of U.S. healthcare workflows
*Exceptional attention to detail
*Professional communication skills
*Ability to work independently with minimal supervision
*Reliability and accountability
*Fast learning of new EMR/EHR systems and office processes

My goal is simple: to help your practice reduce administrative burden, improve efficiency, and ensure patients receive timely access to the care they need.

I look forward to contributing to your team's success.