Experienced E-Commerce Virtual Assistant with 3 years of hands-on expertise managing eBay and online store operations. I specialize in listing optimization, customer support, order processing via ShipStation, and inventory management, helping business owners maintain accurate catalog data, increase store ratings, and drive steady sales growth.

Hi there! I?m Princess Analou, a Certified Bookkeeper with proven expertise in QuickBooks Online, QuickBooks Desktop, Xero, and Sage. I help small businesses, startups, and entrepreneurs keep their books accurate, organized, and fully compliant?so you can focus on running your business while I take care of your numbers. With a Bachelor?s Degree in Accountancy and experience in both government and private sectors, I bring a strong foundation in accounting principles and real-world bookkeeping practices.

Services I Offer:
Recording & Categorizing Transactions
Bank & Credit Card Reconciliation
Accounts Payable & Receivable Management
Invoicing, Payroll & Expense Tracking
Monthly, Quarterly & Year-End Financial Reports
General Ledger & Data Entry Maintenance
Workflow Optimization using tools like Excel, Google Sheets, Outlook, and ShipStation

Certifications:
Certified Bookkeeper ? National Certified Bookkeeper Institute
QuickBooks Online (Levels 1 & 2 ? Bookkeeping & Payroll)
Xero Advisor & Xero Payroll Certified

Why Clients Choose Me:
Accuracy: Every transaction recorded properly and verified.
Efficiency: Timely, reliable, and detail-oriented work.
Communication: Regular updates and clear reporting?no guesswork.

Whether you need ongoing bookkeeping, backlog clean-up, or a complete accounting setup, I?ll ensure your books are handled accurately, securely, and stress-free.

Let?s work together! Message me today, and let?s discuss how I can help keep your business financially organized, audit-ready, and growing.

Hi! I’m Janielle, Customer Service Associate with 4 years of experience in customer support. I have experience handling customer inquiries, complaints, order concerns, refunds, and providing solutions through email and chat support.

I’m familiar with Gorgias CRM and comfortable learning new tools and systems. I’m detail-oriented, patient, and committed to providing excellent customer service while completing tasks accurately and on time.

I’m currently looking for a long-term opportunity where I can use my customer service experience and continue to grow professionally.

Detail-oriented virtual assistant with 3 year of experience in administrative support, customer service, and data management. Skilled in optimizing workflows, managing customer interactions, and delivering high-quality results under tight deadlines. Proficient with a variety of software tools to streamline business operations and enhance customer experiences.

Operations specialist with a track record in chargeback management, billing operations, and executive support. Handled end-to-end dispute lifecycle, CRM account management, financial dashboard monitoring, and direct CEO support for a subscription eCommerce company while supervising a customer support team across phone, email, and live chat.

Known for catching problems before they escalate and building processes that hold up under pressure.

Previously ranked Top 2 Agent for customer satisfaction at a BPO, with added experience in data research, content moderation, and appointment setting. Holds a BS in Information Systems.

E-commerce Operations & Fulfillment Lead with 7+ years of experience. Proven track record of managing high-volume fulfillment (1,000+ orders/day) across Shopify, TikTok Shop, and Amazon MCF. Expert in 3PL coordination, inventory auditing, and using Excel (Pivot/VLOOKUP) to eliminate shipping bottlenecks and maintain 100% order accuracy.

TESOL-certified ESL educator and Customer Service Specialist with 7+ years of experience in e-commerce operations and client support. Licensed Professional Teacher (LET, 2023) with a Master’s in Language Teaching (ongoing). Skilled in lesson planning, classroom management, and ICT integration for effective English instruction. Proven expertise in Shopify, Amazon Seller Central, Stripe, and Kount for secure and efficient online transactions. Strong communicator in English, Cebuano, and Filipino, with a track record of improving learner confidence and customer satisfaction.

E-Commerce Operations & Inventory Specialist with 4+ years of remote experience supporting U.S.-based e-commerce businesses.

I specialize in the operational side of e-commerce—keeping inventory accurate, purchase orders organized, products updated, orders moving, and backend systems aligned.

What I can support:

Inventory management, SKU management & stock reconciliation
Purchase order processing & replenishment coordination
Shopify product and inventory management
ERP data management, particularly -----------
Order fulfillment & shipping coordination
Inbound and outbound operations
3PL and warehouse coordination
Shipment tracking and issue resolution
Inventory movement and discrepancy reconciliation
Product data management
Landed cost, freight, and U.S. customs/duty calculations
Invoice and receiving reconciliation
Excel & Google Sheets reporting

I also have hands-on experience improving repetitive operational workflows using Claude AI and n8n, including automation of recurring tasks and browser-based operational processes.

My background includes working with Shopify, -----------, ShipStation, MasonHub, NuORDER, InXpress, DHL, FedEx, Excel, Google Sheets, and 3PL platforms.

I hold a BSBA in Financial Management and graduated Summa Cum Laude, giving me an additional foundation in financial analysis, costing, and data accuracy.

I'm particularly interested in long-term remote opportunities involving e-commerce operations, inventory, purchasing, supply chain, fulfillment, and process improvement.

I'm an E-commerce Operations & Customer Success Specialist with experience supporting US-based businesses through order management, production coordination, customer service, and sales support.

I help companies maintain efficient operations by ensuring orders are processed accurately, production timelines stay on track, and customers receive exceptional service from order placement through delivery.

My expertise includes:

• Monitoring inventory databases and proactively ordering missing products to prevent fulfillment delays

• Managing order workflows by reviewing production schedules, updating order statuses, and coordinating follow-ups with vendors and internal teams

• Creating product mockups and preparing artwork proofs for customer review and approval before production

• Reviewing proof approvals and ensuring production-ready artwork meets customer requirements

• Processing replacement requests and resolving order issues to maintain customer satisfaction

• Verifying order imports and data accuracy across Shopify, BrightStores, OpenCart, and other e-commerce platforms

• Managing custom order requirements, special location requests, and unique fulfillment specifications

• Creating and distributing operational reports and timesheets

• Handling customer inquiries, complaints, escalations, and service-related concerns with professionalism and efficiency

• Supporting sales teams by providing order updates, product information, and customer communication

What I bring to a team:

E-commerce Operations Management
Order Processing & Fulfillment
Mockup Creation & Proof Approval
Production Coordination
Customer Service & Complaint Resolution
Sales Support
Attention to Detail
Process Improvement
Strong Written Communication
Ability to Manage Multiple Priorities

I am highly organized, detail-oriented, and comfortable working in fast-paced environments where accuracy, communication, and customer satisfaction are critical. I take ownership of my work, solve problems proactively, and help businesses operate more efficiently while delivering a positive customer experience.

I’m Glori, currently based in the Philippines, with six years of experience in the logistics and freight forwarding industry. My background includes handling both sea and air freight, as well as working with an importing company, giving me a well-rounded understanding of the end-to-end logistics process from both the forwarder and client perspectives.
I’m detail-oriented, highly organized, and adaptable, with a strong commitment to ensuring smooth and efficient shipment operations. I take pride in delivering successful results and continuously seek opportunities to learn and grow within the logistics field. I also have hands-on experience with systems such as SAP, NetSuite, ConnectBooks, and ShipStation, along with knowledge in inventory management and creating and analyzing purchase orders.
I believe my experience and skills align well with the requirements of the role. My CV is attached to my profile for your reference.