With experience as an Admin Assistant, CSR, Supervisor, and TSR, I have developed strong skills in customer service, time management, and problem-solving. I work well independently and thrive in team environments.

Need someone who can take ownership of customer concerns, orders, and delivery issues—not just complete tasks?

I’m Mary, a detail-oriented Virtual Assistant with 7+ years of experience in logistics operations, customer support, order tracking, and administrative support.

I’m experienced in managing high-volume shipments, communicating with customers and logistics partners, investigating delivery issues, providing accurate updates, and following problems through to resolution.

I also have hands-on Shopify training and e-commerce operations knowledge, including product listings, SKUs and variants, pricing, inventory updates, product descriptions, and Shopify admin workflows.

What I bring to your business is simple: proactive support, accurate work, clear communication, and ownership.

When a customer asks, “Where is my order?”, I don't just send a tracking number and move on. I investigate the status, coordinate with the appropriate partner, communicate the next steps, and follow up until the issue is resolved.

💼 CUSTOMER SUPPORT & E-COMMERCE

• Customer support & issue resolution
• Email support & customer communication
• Order status & delivery inquiries
• Returns & order support
• Order tracking & fulfillment coordination
• Data entry & customer records
• Shopify product listing & admin support
• Inventory & product information updates
• ChatGPT-assisted research, communication & workflow support

🚚 LOGISTICS & ORDER OPERATIONS

• Track & Trace / shipment monitoring
• BOL / POD requests
• Detention & TONU requests
• Freight release reports
• Check-call updates
• ETA & delivery updates
• Freight booking
• Carrier & customer coordination
• Delivery exception management
• Shipment documentation

🛠️ TOOLS & PLATFORMS

E-commerce: Shopify, WordPress
Logistics: TMW, CargoWise, MacroPoint, Samsara, DAT Board, TMS platforms
CRM / ERP: NetSuite, SAP, EDI
Communication: Slack, Microsoft Teams, WhatsApp, Telegram, Google Meet, Zoom, Skype
Project Management: Notion, Trello, Calendly
Creative: Canva, CapCut
AI: ChatGPT

⭐ WHY WORK WITH ME?

✔ 7+ years of logistics and operations experience
✔ Experienced handling 100+ shipments daily
✔ Strong customer communication and follow-up skills
✔ Proactive with delays, exceptions, and time-sensitive issues
✔ Detail-oriented with documentation and data accuracy
✔ Comfortable learning new systems and SOPs
✔ Enjoy helping teammates and training new tea-----------mbers
✔ Reliable, organized, and comfortable working independently

I’m looking for long-term remote opportunities where I can support your customers and operations, take ownership of day-to-day issues, and grow with the business.

📄 Resume: -----------


Let's connect and discuss how I can help make your operations and customer experience smoother.

Best regards,
Mary

Versatile professional with over 20 years of expertise across diverse domains. From hands-on Operations and Quality Management to IT Solutions Implementation, Business Management Consulting, and Software Business Analysis, I bring a multi-faceted skill set to drive excellence and innovation. Proficient in Business Analysis & Process Improvement, Reporting, Account Management, and Program Optimization. Adept at managing supplier relationships, negotiating contracts, and implementing 3rd party technologies. My career highlights showcase successful project implementations and recognition for enhancing managed programs. With a background in Computer Science and an MBA pursuit, I combine technical acumen with strategic insight for holistic business solutions.

I am an experienced Executive Virtual Assistant with a strong background in administrative support, customer service, and operations coordination. I help busy executives and business owners stay organized, efficient, and focused on high-priority tasks.

With several years of experience in both corporate and remote environments, I bring a proactive approach to managing calendars, handling emails, coordinating projects, and maintaining clear communication with clients and teams. I am highly detail-oriented, reliable, and able to work independently with minimal supervision.

My background in technical support and customer service has strengthened my problem-solving skills, adaptability, and ability to communicate effectively with different types of clients.

What I can do for you:
Calendar and email management
Appointment setting and travel coordination
Customer support (email, chat, phone)
Data entry and CRM management
Project coordination and task tracking
Document preparation, reports, and presentations
Internet research and data analysis
Client and vendor communication

I am proficient in:
Google Workspace | Microsoft Office | CRM tools | Project management platforms

I am committed to delivering high-quality work, maintaining confidentiality, and helping your business run smoothly and efficiently.

Let’s work together to simplify your workload and support your growth.

I am a reliable and detail-oriented Virtual Assistant with strong organizational, communication, and administrative support skills. I am currently seeking a part-time opportunity where I can help business owners, entrepreneurs, and real estate professionals streamline their daily operations and increase productivity.

I have experience handling administrative tasks, data entry, internet research, email management, calendar scheduling, document organization, customer support, and CRM management. I am highly adaptable, quick to learn new systems, and committed to delivering quality work with accuracy and professionalism.

I am particularly interested in working with Real Estate and Commercial Real Estate professionals. I can assist with lead generation, property research, CRM updates, appointment setting, database management, market research, listing management, email communication, and other administrative tasks that support real estate operations.

My goal is to become a dependable tea-----------mber who contributes to business growth while maintaining efficiency and excellent service. I am proactive, trustworthy, and dedicated to meeting deadlines while maintaining a high standard of work.


Availability:
Part-Time | Flexible Schedule

I have been a virtual assistant since 2010.

I am knowledgeable in Facebook ads, creating landing pages, social media management, CRM database management, leads generation, data entry, basic bookkeeping, research, admin tasks and other general tasks

Detail-oriented and highly adaptable professional with experience in admin and creative support, research, content writing, public relations, social media content creation, graphic design, video editing and coaching. Skilled in transforming complex information into engaging, easy-to-understand content for diverse audiences. Strong background in academic research, public speaking, communication, and project coordination. Known for creativity, critical thinking, and delivering high-quality work under deadlines. Passionate about helping clients achieve their goals through clear communication, innovative solutions, and a commitment to excellence.

Proactive and tech-savvy Virtual Assistant with 3+ years of experience supporting executives and teams remotely. Skilled in calendar and inbox management, CRM updates (HubSpot, GoHighLevel), and client communication. Adept at streamlining workflows, managing online tools (ClickUp, Slack, Trello), and driving team productivity through automation and task tracking.

Hardworking Active Lessener