Results-driven professional with 10 years experience in sales, customer
service, and tech support. Expert in lead generation, cold calling, and CRM
tools like Go High Level and Salesforce. Proven in closing deals and
exceeding targets.

I have all the skills and experience listed in the job description, and I'm confident that I can make an immediate impact on your company. It is my passion for the industry that drives me to succeed. I am open for new knowledge and I am willing to be trained. When it comes to task, there will be no problems when it comes to deadlines as i am known as a skilled, perfectionist person who don't miss deadlines.

Hi, I’m a Bookkeeper and Virtual Assistant with over 5 years of experience supporting businesses remotely. I specialize in bank and credit card reconciliations, payroll processing, invoicing, and data entry using QuickBooks Online.

I’m also a Xero Certified Professional and have completed Australian bookkeeping training, with knowledge in GST, BAS, and payroll processes. I’m detail-oriented, reliable, and easy to work with.

I’m here to help keep your books accurate and your operations running smoothly.

Virtual Assistant with 9 years of experience as a Virtual Assistant specializing in Lead Generation/ Data Entry, CRM Management, and some Social Media Management. I’m confident I can add value to your team. I’ve successfully worked with clients across various industries and time zones, handling tasks like outreach, prospect emailing using approved scripts, and managing CRM platforms accurately and efficiently. Here’s a quick snapshot of the tools I’m proficient with: Lead Gen: Apollo, ZoomInfo, RocketReach, Crunchbase, Hunter, Seamless.ai, LinkedIn Sales Navigator.r CRMs & Tools: Airtable, SugarCRM, MailChimp, Espo CRM, Odoo, Jira, Go HighLevel, Pipedrive

View My Portfolio & Work Samples: -----------

I don’t just manage tasks; I manage outcomes. With over 7 years of professional experience—including 3 years as an Executive Partner for AU/NZ, UK, and US leaders—and a Bachelor’s degree in HR Management, I specialize in reducing executive workload by anticipating needs before they ever reach your desk.

I act as a strategic "right hand" for founders and senior partners, bringing structure to fast-paced environments. Whether it’s managing complex travel across time zones, handling sensitive tax compliance, or turning messy notes into polished training resources, I focus on clarity and -----------ntum.

How I Support Your Business:
Executive & Team Support: Expert inbox triage (Inbox Zero), calendar optimization, and global travel logistics (flights, visas, and itineraries).

Operations & Compliance: Managing structured workflows in Salesforce, SugarCRM, and SharePoint. Experienced with sensitive documentation including EOFY, ASIC, and HR compliance.

Financials & Systems: Proficient in Xero and Hubdoc for seamless bookkeeping, invoicing, and expense management.

Documentation & Design: Turning rough ideas into professional, high-quality documents and visual assets using MS Office 365, Canva, and CapCut.

Customer Stewardship: A confident first point of contact for high-value clients, resolving inquiries with warmth and professionalism.

Tools & Software Proficiency:
Productivity: Microsoft 365 (Teams/SharePoint expert), Google Workspace, Asana, ClickUp, Slack.

Operations/Fintech: Salesforce, SugarCRM, Xero, Hubdoc, -----------, Zapier.

Creative/Web: Canva, CapCut, WordPress.

Why Hire Me?
I am a proactive problem-solver with a high-trust mindset. I maintain a professional, distraction-free home office with high-speed internet (50 Mbps+) and a dedicated power backup plan (UPS), ensuring 100% reliability for AEST, GMT (UK), or EST shifts.

I am looking for a long-term partnership where I can grow with your company and help you scale your operations.

Hi, I’m Jess.
I’m a dependable and detail-oriented Virtual Assistant with over two years of experience helping professionals and business owners stay organized and productive.
Here’s what I do: I manage emails and calendars, coordinate client bookings, set up webinars, maintain CRMs, run Mailchimp email campaigns, and prepare reports. I pride myself on bringing structure, clarity and practical solutions to busy workflows.
I adapt easily to new tools and processes, communicate clearly, and always aim to deliver quality results on time. Whether you need reliable daily support or someone who can step in and handle things independently, I’m ready to make your load lighter and your workday smoother.
E. -----------
W. https://----------------------.-----------/

More than 5 years of Executive Virtual Assistant / Administrative Assistant experience.

As Virtual Assistant who possesses extensive experience in the field of WordPress development is capable of efficiently managing administrative responsibilities, addressing customer inquiries, and ensuring seamless operations. I am expertise in the creation, customization, and maintenance of WordPress websites, with a strong focus on design and functionality. I have demonstrated the ability to work autonomously, effectively prioritize tasks, and produce top-notch outcomes. I am looking to utilize my skills and knowledge in a dynamic virtual assistant or WordPress development position.

I am a proactive professional with 7+ years of experience in sales, demand generation, and inside sales, now applying my skills as a Virtual Assistant. I specialize in lead generation, CRM management, email handling, scheduling, and client support—helping businesses stay organized and focused on growth. With a strong background in sales operations, I bring efficiency, attention to detail, and a customer-first approach to every task.

I?m an IT professional with over 10 years of experience in IT management, technical support, and operations across various industries.

My career began as an IT Support Specialist at Riyadh Column for Plastic Factory in Riyadh, KSA, where I maintained computer systems and provided technical assistance, ensuring smooth IT operations.I progressed to IT Operation Manager at San Francisco Parish School, where I oversaw IT infrastructure, led a team of IT professionals, managed projects, and ensured our technology strategies aligned with the school?s goals.

This role honed my leadership skills and deepened my expertise in managing complex IT environments.At Edgevana Inc., as a Customer Success Engineer, I provided technical support, managed inventory, handled server management, and troubleshot Web3-related issues, allowing me to explore emerging technologies and create tailored solutions for ----------- my role at Excel Media Group,

I worked remotely as an IT Specialist, managing servers, integrating CRM with third-party software, automating processes using Zapier and -----------, handling email setups, migrations, and campaigns, and developing a knowledge base in Notion. I also optimized customer engagement by integrating CRM with the dialer system, enhancing our overall communication strategies.

As Technical Operation Manager at ClearSolid Agency, I managed the company?s technical operations, including software, networks, databases, and project management in Trello and HubSpot. I developed security policies and collaborated with cross-functional teams to improve system performance.Most recently,

I served as IT Manager at Travelenmore, where I handled CRM, lead generation, landing pages, website management, social media marketing, and email marketing. I also managed VoIP and contact center software, aligning IT solutions with the company?s business growth objectives.

Throughout my career, I?ve been driven by a passion for technology and a commitment to providing effective IT solutions. I thrive in environments where I can leverage my diverse skill set to solve complex problems and support both technical and business growth. I?m eager to bring my experience and expertise to a new role and contribute meaningfully to your team.

Results-driven professional with experience in Project Management, Client Success, Team Leadership, Sales, and
Technical Support. Proven track record in leading teams, managing projects, and delivering exceptional client
outcomes. Skilled in driving revenue growth, resolving complex issues, and building strong relationships to achieve business goals

The customer order line/release is a detailed listing associated with the customer order header record, which describes any item sold to a customer.

I bring over 10 years of experience in sales and customer service, with a solid foundation in the hospitality industry. My background includes working with IHG Hotels, where I managed a diverse portfolio of brands—ranging from mainstream accommodations to luxury properties such as InterContinental, Kimpton, Six Senses Hotels, and more.

In addition, I’ve worked with a U.S.-based property management company specializing in short-term rentals, where I utilized a wide range of tools including Breezeway, QuickBooks, VRBO, Airbnb, Vonage, PMS platforms, and others.

My commitment to delivering exceptional customer experiences and consistently providing high-quality work has earned me recognition through awards such as Top Seller, Quality Champion, and Top-Notch Customer Service Provider. I am confident that I can bring the same level of dedication and excellence—if not more—to your team.

Looking for roles
in customer support and backend support
that will utilize and develop my background in three years of experience in CSR role. Has advance level of experience in MS Office, MS Teams, Slack, Skype, Zendesk, Help Shift and Ship Station as CRM tools

Few facts about me
* Handles customer concerns through calls, chat, or email related to technical issues, billing questions, and account concerns.
* Provides Level 2 support, meaning more complex cases compared to Level 1, such as escalations, advanced troubleshooting, and issue resolution.
* Assists with technical troubleshooting like device setup, connectivity issues, software errors, account login, and service interruptions.
* Explains billing charges and invoices, including payment due dates, disputes, refunds, credits, and adjustments.
* Performs upselling or cross-selling, offering upgrades, add-ons, promos, or plan changes based on customer needs.
* Uses troubleshooting and ticketing tools to document customer interactions, escalate cases, and track resolutions.
* Must meet KPIs / metrics such as AHT, CSAT, sales conversion, FCR, and QA scores.
* Works closely with other teams like technical engineers, billing department, and sales support for faster issue resolution.

Important Skills
* Strong communication skills
* Troubleshooting and problem-solving
* Persuasion / sales skills
* Attention to billing details
* Multitasking and handling escalations

I help businesses grow by combining smart digital marketing with efficient GoHighLevel systems. I specialize in building funnels, automations, pipelines, and CRM workflows that turn leads into booked calls and paying customers?while saving time and reducing manual work.

Alongside automation, I create engaging marketing content and visuals that support brand growth and drive conversions. I?m organized, proactive, and easy to work with, with a strong focus on clear communication and results.

If you want streamlined marketing, better follow-ups, and systems that actually convert, I?m here to help.

WordPress
MS Office Literate
Photoshop
Web Programming (HTML5 / CSS / Bootstrap/ php/ codeigniter/Foundation Press/js)
Computer Networking
VA
CPanel
MySql
GA
AWS
WHM
Sugar CMS

I am ----------- ----------- -----------, a graduate of Bachelor of Science in Technology Communication Management.With 13 years of experience as a chat support specialist, I have developed a strong foundation in customer service and provided technical assistance to our valued customers. I aim to ensure that every client interaction is positive, clear, and professional. In this role, I also processed sales and sold home networking devices to customers to improve their internet experience. This experience has equipped me with the ability to handle objections and provide the necessary rebuttals to turn customers into buyers. It also honed my ability to handle complex technical inquiries and guide customers through the purchasing process efficiently. Additionally, I have a proven track record of sending follow-up emails to disconnected customers, ensuring that their issues are resolved promptly and satisfactorily.I am a fast typist with a keen eye for detail, ensuring accurate and efficient communication.I am also tech-savvy, with a deep understanding of various networking devices and software.I also teach English as a Second Language to Japanese students, helping them enhance their English skills through a supportive and engaging method. Additionally, I was trained for a cold calling position using the Call Tools dialer to call potential leads interested in selling their properties.

Results-driven sales professional with 7 years experience, transitioning to an administrative specialist role. Proven skills in customer service, team management, and process optimization. Eager to leverage strong organizational and communication skills to drive efficiency.

I am Howard Pasos, 24 years old, currently residing in Laguna, Philippines. I am a dedicated and detail-oriented individual with strong organizational and administrative skills. I have experience in email handling and management, calendar management, and providing general administrative support.

I am proficient in using tools such as Microsoft Excel, Microsoft Word, Trello, and Canva, which I use to efficiently manage tasks, organize data, and create visually appealing materials. In addition, I have basic knowledge of photo and video editing, allowing me to assist with simple creative projects when needed.

I gained and developed these skills through training and hands-on experience provided by local government programs, including the Department of Information and Communications Technology (DICT) and TESDA, where I earned certifications. These experiences have helped me become adaptable, tech-savvy, and eager to continuously learn and grow in a professional environment.

I am highly motivated, reliable, and committed to delivering quality work while contributing positively to any team or organization.

With 3 years of experience in the digital space, I provide multi-skilled digital support with a strong focus on social media management. From crafting engaging content to managing communities and streamlining digital workflows, I help businesses and entrepreneurs grow their online presence with ease.

My dedication and specialization in various domains, ensure seamless support in Health and Wellness Businesses, Real Estate and Personal Brands in 360 Digital Marketing, Email Marketing, LinkedIn Lead Generation, Graphic design and basic video editing .

SAVE TIME! Leverage my years of experience!

1. B2B/B2C client engagement proficiency
2. Appointment Setting + Customer Support + admin tasks
3. Home Service day-to-day operations

HIRE ME and I'll hit the ground running.

Appointment Setting & Revenue Operations

I maximize every inbound lead and turn inquiries into confirmed revenue. From rapid response and qualification to structured follow-up sequences and reactivating cold leads, I increase booking rates without increasing ad spend. I track pipeline performance, reduce no-shows with confirmation systems, and ensure your calendar stays consistently full. The result? More inspections, more cleanings, and stronger, more predictable cash flow.

Does This Sound Familiar?

1. Slow Lead Response = Lost Bookings:
I respond fast (calls/SMS/chat) so leads don’t go cold and you capture more appointments.

2. Too Many Unqualified Leads:
I properly qualify prospects (service, location, urgency, decision-maker) so your team only runs solid appointments.

3. No-Shows & Last-Minute Cancellations:
I implement confirmations, reminders, and rebooking workflows to protect your calendar and time.

4. Inconsistent Follow-Up = Leads Go Dark:
I run structured follow-ups and cold lead reactivation so more inquiries turn into booked jobs.

Customer Support & CRM Operations

I manage the full customer communication lifecycle, handling phone, email, and chat inquiries with professionalism and clarity while ensuring your CRM operates as a structured, revenue-supporting system. Beyond answering tickets, I organize pipelines, automate follow-ups, track interactions, and maintain clean documentation across every step of the customer journey. I reduce backlogs, prevent escalations, improve retention, and create operational visibility so your team works efficiently and no opportunity slips through the cracks. Stronger relationships. Cleaner systems. Smoother operations.

Are You Dealing With This?

1. Inbox Backlog & Slow Replies
I manage high-volume communication across channels to ensure fast, consistent responses.

2. Escalations & Angry Customers
I resolve issues with empathy and structured workflows to reduce complaints and prevent repeat problems.

3. Messy CRM & Data Disorder
I clean, organize, and standardize records so your team works from accurate, reliable information.

4. Missed Follow-Ups & Zero Visibility
I implement reminders, tagging systems, and reporting so nothing gets lost and performance is always measurable.

TOOLS and PLATFORMS I'm Experienced With:

CRM & Lead Management
• GoHighLevel (GHL)
• Gorgias
• Zoho CRM
• ACT! CRM
• Sugar CRM

Scheduling & Dispatch
• Connecteam
• BookingKoala
• Google Calendar
• MS Office / Excel

Communication & Calling
• JustCall
• Slack
• MS Teams
• Google Meet
• Skype
• Otter.ai
• Krisp

Lead Generation & Ads
• Facebook Ads / Meta Ads Manager
• Meta Business Suite
• Hipages
• Google My Business (GMB)

Automation & Workflow
• GoHighLevel Automations
• Pabbly
• -----------
(For SMS reminders, follow-ups, no-show reduction.)

Invoicing & Operations
• Xero
• Excel
• MS Office

So, if you want someone who can hit the ground running, I'm your man. *wink*

Send me a message
Provide me a date and time when we can hop on a Discovery Call

Talk Soon,
Paul

I help busy clients keep their data, systems, and records accurate and organized. I specialize in administrative support, data management, and quality assurance.

I am detail-oriented and reliable, with the ability to work independently while respecting deadlines and confidentiality.

What I do:

- Data entry, data cleaning, and database updating
- CRM management and record verification
- Quality assurance and data accuracy checks
- System updates and real estate listing updates

Tools I’m familiar with:

- Google Sheets, Microsoft Excel, WPS
- CRM systems (general CRM handling)
- Online databases and internal systems

If you’re looking for a reliable Virtual Assistant who values accuracy and consistency, I’d be happy to support your business.

As a results-driven Digital Marketing Manager, I specialize in developing and executing strategic online marketing campaigns that drive brand awareness, engagement, and conversions. With a strong background in SEO, SEM, social media management, and content creation, I am adept at leveraging digital channels to meet business goals. I have a proven track record of optimizing website traffic, improving search engine rankings, and maximizing ROI through targeted ad campaigns. My experience in data analysis and marketing automation ensures efficient campaign performance and continuous improvement. Passionate about staying on top of digital trends, I thrive in fast-paced environments, collaborating with cross-functional teams to deliver measurable success.

Detail oriented Virtual Assistant offering email management, scheduling, data entry, and admin support. Fast learner, reliable, and committed to helping your operations run smoothly.

Customer Experience
Specialist
Coaching
Sales Specialist
Knowledgeable in
Google workspace
Training Specialist
Knowlegeable in
navigating CRM
Knowledgeable in
google spreadsheet
Dealing with top
management
Handling people

I've demonstrated my ability to provide exceptional customer service, and I'm willing to work as an appointment setter. I am able to satisfy customers and deliver exceptional service. I am able to provide services including appointment scheduling, communications, system management, customer management, follow-up, and feedback. You can get in touch with me to talk about the kind of service you would like that complements my offerings.

a Virtual Assistant specializing in logistics coordination, shipment tracking, product listing, admin & customer support

Are you tired of doing redundant logistics task like tracking, updating check calls, customer support & admin task?

Do you need someone to track your loads after hours, so you have peace of mind at night allowing a work-life balance knowing that your deliveries are in good hands. Then please HIRE ME! I can start ASAP.

Services offered:
Data Entry
Customer support<8efe80624d780eba0c6493ec45140364>Email support

Logistics:
BOL/ POD Request
Detention / TONU request
Freight release report
Track & trace shipment
Check calls update
ETA change update
Freight booking

Graphic design:
Canva, Capcut

CRMs:
TMS
TMW
DAT Board
Macropoint, samsara, diff tracking tools
Netsuite
Cargowise

Communication tools:
Slack
MS teams
Whatsapp<8efe80624d780eba0c6493ec45140364>Telegram
Google meet
Zoom<8efe80624d780eba0c6493ec45140364>Skype

Project management tools:
Notion
Trello
Calendly

Let's discuss how I can help you to leverage my expertise to help you with your business.

Best regards,
-----------

Knowledgable in:
Microsoft D365, Word,Excel
Zendesk
Zoho Desk
Data Entry
Salesforce
Shopify

Certified Medical Virtual Assistant and Registered Nurse with over 10 years of combined experience in healthcare, occupational health nursing, business analysis, and remote quality assurance. I specialize in clinical documentation, EMR/EHR management, medical appointment scheduling, insurance verification, and HIPAA-compliant data handling.

My background as an Occupational Health Nurse and Business Analyst allows me to bridge clinical accuracy with operational efficiency. I have supported physicians and healthcare teams through SOAP notes, prescription refill requests, medical transcription, patient intake, and workflow optimization, ensuring accurate records and seamless patient care.

Highly organized, detail-oriented, and tech-savvy, I thrive in remote healthcare environments where confidentiality, accuracy, and efficiency are critical. I am currently seeking opportunities as a Medical / Healthcare Virtual Assistant to support clinics, private practices, and healthcare providers.

5 years sales experience esp. Inbound and Outbound Calls/ Lead generation Specialist/ Computer Literate/ Cold Caller, Knowledgable in Using Sugar CRM and Dialers.

Experienced Business Analyst with a strong background in software product delivery, ensuring alignment with business requirements and exceeding user expectations. Skilled in documenting business requirements, user stories, and acceptance criteria, I have led multiple projects, including Allianz Touch, Allianz Assist, and policy migration initiatives.
Proficient in utilizing tools like Jira, Sharepoint, and Toad (Oracle), I manage the full lifecycle of project tasks, from ticket creation and sprint planning to user acceptance testing and post-implementation validation. With hands-on experience in change management, software testing, and stakeholder communication, I excel at facilitating knowledge transfer, conducting walkthroughs, and enhancing business processes through data-driven decision-making.

I was an Internal Sales Representative for the last 15 months. I generate leads. I reach out leads through sending campaigns, text messages and email using a CRM called KVCore. I set an appointment with my boss if there is a lead who has an interest of selling or purchasing a property. I build rapport, do follow-ups, identify leads that needs to keep or to archive. I handle posting my boss' weekly and monthly reports through their business social media accounts like Facebook, Instagram, LinkedIn, Youtube and Google Business Pro.
I was also a cold caller at the same time an appointment setter to a company who offers refinancing for -----------ing a CRM, we call, send text messages, email and leave a voicemail to our leads. If a live client is interested, we connect them to our manager to verify what we could offer. I was also a virtual assistant to a company that offers funding opportunities for small and medium businesses. We talk to business owners and qualify them with a series of questions for us to identify their financial needs. Then we recommend funding solutions like business loan if they qualify.

A creative and collaborative executive assistant with over 3 years of experience. Expert in driving growth and raising sales awareness through customer-centric campaign strategies. Specializes in cross-channel marketing, digital communication, and social media management.

Experienced Virtual Assistant with over 8 years of proven success in administrative support and client relations. I began my career as an Executive Assistant and Reservations Executive in the hospitality industry, supporting hotel management and streamlining booking processes. Also served as a Virtual Assistant and Team Lead for a luxury rental homes company, where I focus on client relations and directly support the company director. Known for my organizational skills, attention to detail, and ability to handle high-level tasks with discretion and efficiency.

"Bad data is a waste of time and money." If you need a Lead Generation Specialist who understands that quality and deliverability are the keys to a successful outreach campaign, I am here to help.

I specialize in building high-quality prospect lists using a combination of premium tools and manual research to ensure you are reaching the right decision-makers.

My Lead Generation Workflow:
Strategic Prospecting: I use LinkedIn Sales Navigator to find prospects that match your Ideal Customer Persona (ICP).
Contact Discovery: I find verified business emails and direct dials using RocketReach and other advanced research methods.
Rigorous Validation: I pass every lead through ZeroBounce to ensure a 98%+ deliverability rate, protecting your domain reputation.
CRM Management: I can seamlessly import and organize your leads in Salesforce, keeping your sales pipeline clean and actionable.

Technical Arsenal:
Tools: LinkedIn Sales Navigator, RocketReach, ZeroBounce
Databases: Salesforce CRM, Google Workspace, Microsoft Excel, Windows365
Methods: Boolean Search, Data Scraping, Web Research, Lead Qualification

I have worked with various B2B Sales and Marketing agencies, delivering accurate data under tight deadlines. I am process-driven, detail-oriented, and ready to help you grow your sales pipeline.

Ready to start prospecting? Send me a message and let?s discuss your target criteria!

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Software Developer/Web Application Developer for 8 years whose work is more on designing, planning and implementation of web applications and its database structure. Most of my work revolves around implementing enhancements, module overhauls to improve performance, and resolving bugs related to code or data.

Hi! I'm ----------- ----------- -----------, a passionate Web Developer with over 10 years of experience building dynamic, secure, and scalable websites and applications.
My core skills include:
• PHP
• API Integration
• WordPress Development (Themes & Plugins)
• CodeIgniter
• Laravel
• CMS Development
• DNS Management
• JavaScript
• Python
• Tailwind CSS
• Communications Development
• Git
I specialize in creating custom solutions that are clean, efficient, and user-focused, bringing ideas to life through code and collaboration. Whether it's crafting a new WordPress plugin or scaling a Laravel-based application, I'm all about delivering high-quality results that make an impact.
I love my work as a Full-Stack Web Developer and am always eager to learn new technologies. Since the tech industry evolves rapidly, I believe it's essential to stay updated by continuously learning and exploring new tools and trends in my spare time.
When I take on a project, I approach it with full commitment and urgency, aiming to deliver the best possible quality as efficiently as I can. While it's true that developers may occasionally encounter errors, I take responsibility by implementing thorough self-testing procedures before submitting any work. I deeply value your time, and I make it a priority to ensure that no time is wasted on sloppy or incomplete output.
I consider myself a highly resourceful developer. Even when I'm confident in my approach, I take the time to explore whether there might be newer, more efficient, or more reliable methods available. As technology evolves rapidly, staying open to continuous improvement is essential, there's always something new that can enhance the way we build and solve problems.
Let’s build something great together!

Create a list of people who have not made payments. Organize list according to severity of delinquency. Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.

i am result driven customer service professional with experience in sales, upsell and cross selling , technical support, retention, winback, travel associate. i also have experience in cold calling , collection, billing and appointment setting.

As a customer service and cold calling professional, I aim to be known for my ability to build genuine connections, engage potential clients, and deliver persuasive yet empathetic communication. I strive to be a dependable team player who collaborates effectively with sales teams, managers, and clients to achieve company goals. I’m committed to continuously improving my communication skills, product knowledge, and customer-handling techniques to ensure every interaction is professional, efficient, and contributes to the overall success of the team.

Experienced Administrative Assistant with extensive knowledge in office management software. Proven office and personnel management skills, with equal ability in lead and support -----------petencies include record keeping, document management, and personnel support.

I’m excited to apply for the Virtual Assistant position! With a strong background in IT Staff and experience as an HR Assistant and End-user Support, I’m confident in my ability to provide top-notch administrative support and help your team thrive.
My IT experience has sharpened my tech skills and problem-solving abilities. I’m proficient in Google Workspace, graphic design, video editing, Microsoft 365, project management tools, and remote desktop support. This technical know-how allows me to tackle tasks efficiently and streamline processes.
As a virtual assistant, I’m committed to delivering high-quality work, meeting deadlines, and ensuring confidentiality. I’m highly organized, detail-oriented, and thrive in fast-paced environments.
SKILLS:
*Customer Support
*Administrative Support
*Technical Support
APPLICATIONS:
*Google Workspace(Docs, Sheets, Slide)
*Microsoft Office(Word, Excel, Powerpoint)
*Microsoft 365
*Adobe Premiere Pro
*Adobe Photoshop CS6
*Filmora Wondershare 13
*Canva
*Klaviyo
*Slack
*ChatGPT
*Typing speed of 50 WPM

Hi! I’m a results-driven professional with 12+ years combined experience in Customer Service and B2B Account Management. I love helping businesses provide excellent client experiences, solve problems quickly, and keep operations running smoothly.
I recently completed a General Virtual Assistant Course, gaining skills in administrative support, email & calendar management, online research, and productivity tools — so I can help you stay organized and efficient.
I also have hands-on experience in Cold Calling and Lead Generation, including lead mining, qualification, CRM management, and client outreach, helping businesses connect with the right leads and grow.
I’m looking for long-term remote roles as a Customer Service Specialist, Virtual Assistant, or Cold Caller/Appointment Setter. My goal is to make your work easier, save you time, and deliver results you can rely on.
Skills & Tools: Customer Service, Lead Generation, Cold Calling, CRM Management, Administrative Support, MS Office, Google Workspace

My name is Eunice. I have a varied background with experience in teaching English as a Second Language (ESL), working in call centers, and serving as a real estate agent. As an ESL teacher, I helped students improve their English skills through personalized lessons, fostering their confidence and communication abilities. In the call center, I developed strong customer service skills by handling diverse inquiries and resolving issues effectively. As a real estate agent, I gained expertise in market analysis, client relations, and negotiation, assisting clients to buy and sell properties with professionalism. This combination of experiences has equipped me with excellent communication, problem-solving, and interpersonal skills, making me adaptable and resourceful in different work settings.

I am a detail-oriented professional with proven experience as a Data Entry Clerk, skilled in encoding data and organizing files with high accuracy. I am proficient in both Microsoft Office Suite and Google Workspace. My skills include time-keeping, lead research and list generation, customer support & service management, use of website & content management systems, email marketing, and social media management/scheduling. I possess the ability to manage CRM platforms and perform accurate data input. I am eager to contribute to a team by leveraging my data management skills and commitment to precision.

*-----------IT Programmer
Proficient in developing and maintaining software solutions to meet organizational needs. Skilled in coding, testing, debugging, and collaborating with cross-functional teams to deliver high-quality applications. Strong background in programming languages such as Perl, HTML, CSS (Web Dev) with a commitment to innovation and continuous improvement.

*-----------System Analyst
Adept at analyzing, designing, and implementing IT systems to enhance operational efficiency. Skilled in gathering user requirements, conducting system evaluations, and recommending improvements. Proficient in translating business needs into technical solutions and collaborating effectively with stakeholders to achieve organizational goals.

*-----------IT Tech Support/ Web Developer
Proven track record in resolving technical issues and providing customer-focused solutions. Skilled in troubleshooting hardware and software problems, offering timely support, and ensuring smooth IT operations for users.
Proficient in creating and maintaining dynamic websites and applications. Expertise in front-end and back-end development using HTML, CSS, JavaScript, and various frameworks. Strong ability to translate client requirements into functional designs, ensuring user-friendly interfaces and optimal performance *-----------Assistant Engineer
Experienced in backend operations within the semiconductor industry, specializing in the critical stages of semiconductor chip fabrication. Proficient in managing backend processes such as packaging and testing to ensure quality and efficiency. Skilled in optimizing production workflows, implementing quality control measures, and adhering to industry standards and regulations. Effective in collaborating with cross-functional teams to meet project deadlines and deliver high-performance semiconductor products.

*----------- IT Project Coordinator/Technical Support Engineer
Adept at overseeing project schedules, resources, and communications to ensure successful project outcomes. Skilled in coordinating tasks, tracking progress, and facilitating team collaboration to meet project milestones and deliverables effectively.
Experienced IT Support professional with a strong background in resolving technical issues and providing end-user support. Proficient in troubleshooting hardware and software problems, installing and configuring systems, and delivering excellent customer service to maintain smooth IT operations.

*-----------Semiconductor Assistant Engineer
Experienced in frontend operations within the semiconductor industry, focusing on the critical stages of semiconductor chip design and development. Skilled in frontend verification and validation processes to ensure functionality and performance specifications are met when testing wafer and IC. Collaborates effectively with engineering teams to translate design requirements into manufacturable semiconductor products, adhering to industry standards and best practices.

*-----------System Engineer
Specializing in printer testing within the technology industry. Proficient in designing and executing comprehensive test plans and strategies to ensure the functionality, performance, and reliability of printer hardware and software systems. Skilled in conducting integration, compatibility, and regression testing to identify and resolve issues promptly. Capable of analyzing test results, documenting findings, and collaborating with cross-functional teams to optimize printer performance and user experience.

Feeling buried under to-do list and overflowing ? You're not alone. As CEO's and busy entrepreneurs juggle strategic planning, daily operations, and everything in between, vital tasks often fall by the wayside.
That's where I come in. I]m a passionate and results oriented Executive Assistant with proven track record of transforming overwhelmed leaders into productivity powerhouses. Here's how I become your secret weapon: Master Scheduler & Organizer :Kiss calendar chaos goodbye! I'll streamline your schedule, manage appointments, and ensures deadlines are met with laser focus. Inbox Assassin: Overstuffed email? No problem! I'll conquer your digital mountain, prioritize communication, and keep you on top of everything. Project Management Pro: Complex projects become a breeze. I'll handle details delegate task efficiently, ensure seamless execution towards your goals. Familiarity with relevant software and tools such as Microsoft Office, Google Suite, and project management software. Social Media Management: Facebook, Instagram, Linked In. Artificial intelligence Software : Chat GPT, Gemini, Bard AI. Communication Software : Stream yard, -----------, Zoom, Zoiper, Skype, Google Meet, Microsoft Teams. Email and Calendar Management: Gmail, Outlook, Google Calendar, Outlook Calendar, Calendly. Other Tools: Any desk, Team Viewer, Zimbra, Sugar CRM, ----------- The result? You're free to focus on what matters most - growing your business. Ready to ditch the overwhelm and embrace strategic focus? Lets Connect! (P.S I'm particularly adept at supporting any business in the industry.)

Are you looking for a reliable and efficient virtual assistant bookkeeper? Stop searching and hire me!

Experience:
6 years of corporate experience (banking and finance)

What I bring to the table:
Bookkeeping and Financial Support - Proficient in recording financial transactions, bank reconciliations, invoice management and bill tracking using cloud-based software assistance like QBO and Xero and also tools like Excel and Google sheets.

CRM Management: Maintained accurate and up-to-date client records, tracked interactions, and managed lead pipelines within Salesforce.

Client Relationship Building: Provided personalized assistance throughout the loan application process, enhancing customer satisfaction and retention.

Administrative Support - skilled in managing emails and calendar with basic knowledge in graphic design.

Tools & Platforms:
Gmail, Outlook, Google Apps,
WhatsApp, Zoom, Google Meet,
Microsoft Teams, Salesforce, Talkdesk,
Xero, QBO, Canva, Capcut,
ChatGPT, Co-Pilot

Why work with me?
With a strong foundation in banking and finance, I bring precision, trust, and a passion for numbers. I'm trained in QuickBooks, Xero, and Excel—and I’m constantly leveling up to serve clients better. If you're looking for a remote bookkeeper who’s reliable, detail-driven, and growth-focused, I'm here to help keep your finances in check, so you can focus on growing your business.

Sounds like what you need? Send me a message and let’s make your finances less stressful and more strategic. I’m excited to help!

I have been working as an online Virtual Assistant for several months, primarily in customer service for e-commerce stores like Amazon. My responsibilities include product research, coordinating with couriers and buyers to resolve account issues, and processing orders for dropshipping. Additionally, I am familiar with tools such as Slack, ClickUp, Zendesk, eDesk, Seller Amp, and Helium10, which help streamline operations and improve efficiency.

Client Success Manager | Account Management Expert | 10+ Years of Driving Growth and Retention

With over 8 years of experience in account management and client success, I bring a strong track record of delivering top-tier service, optimizing client satisfaction, and driving business results. Since starting my professional journey in 2012, I’ve successfully managed key accounts, built lasting client relationships, and improved internal workflows that lead to better customer retention and revenue growth.

I specialize in:

Strategic account and relationship management

Onboarding, training, and client lifecycle support

Process improvement and cross-functional coordination

CRM tools (Asana, Salesforce, Apollo, and Freshdesk)

Data analysis and reporting for business insights

Escalation handling and customer advocacy

I’m known for being proactive, highly organized, and solution-focused. Whether it’s solving complex client concerns, enhancing workflows, or managing accounts at scale, I bring a calm, professional presence and a commitment to results.

If you're looking for someone who can seamlessly support your clients, strengthen your customer base, and help grow your business with care and consistency — let’s connect!

- Provide day-to-day support to the Vice President primarily and provide additional support to other executive tea-----------mbers, as directed, to ensure that company goals and objectives are accomplished.- Communication: Manage emails, answer phone calls, and respond to inquiries in a timely and professional manner. Serve as a liaison between department heads, tea-----------mbers, and clients.- Scheduling: Coordinate and manage calendars, schedule appointments, agendas, schedule and organize meetings, and conference calls. Ensure all parties are informed and prepared for engagements. Virtual Meetings: Coordinate virtual meetings, set up video conferencing platforms, and manage attendance.- Research: Provide extensive research and give comparison of the things that the business need.- Task Management: Assist in task prioritization and follow-up, ensuring that projects and assignments are completed within designated deadlines.- Administrative Support: Provide administrative support for Compliance Officer, Marketing Team, Product Development Team, Accounting Team, Production Team, IT Team, and Human Resources Team.- Proficient in using various office software, including SugarCRM, Salesforce, LookerStudio, HubSpot, Microsoft Office, and Google Workspace.- Reporting: Provide weekly reports to clients and when needed by the business.- Tradeshows: Create a conference planner, ensure that all deadlines are met, create a list of attendees, and prioritize the needs of the executive team and UI/UX designer by providing administrative support. - Exercise professionalism and strict confidentiality.

I have 25 years of combined professional experience from various industries ranging from BPO, Healthcare, Insurance, FMCG, among others. My roles includes IT and Business Process Solution, Project Management, BPO Operations Management, Customer Service Management, and more. I would love to share more of my skills and experience on an interview or online meeting.

sale

Highly
organized and detail-oriented Executive Assistant / Project Manager with extensive experience in
administrative support, project coordination, and customer relations. Adept at
managing complex schedules, handling confidential information, and streamlining
operations to enhance efficiency. I am skilled in CRM management, document
processing, and stakeholder communication. Proactive problem solver with
exceptional time management and multitasking abilities.

As an experienced and flexible call center associate, I have dedicated my skills and passion to clients who value Quality. My detailed-oriented, hard-working, quick-thinking professional traits are highly valued, especially when dealing with customers. In addition to my joyful personality, I know that I can certainly be an asset for the right Client.

Strong work ethic skills are highly valued by employers because they show you are intrinsically motivated to perform well. If you have a strong work ethic, you’re more likely to meet organizational goals and put your best foot forward every day. Hiring people with a strong work ethic is critical for many companies to succeed. For over the past years of working under the BPO Industry my clients had noticed my great work ethics and that I believe is my greatest advantage.

I've been working in the BPO industry for almost 5 years and handled different types of campaign/accounts.

I have software experience including RingCentral, Pipedrive, Intercom, Salesforce, Hubspot, CincPro, Google Apps, MS Office Apps, native CRMs. As an efficient learner, I am also able to comfortably learn and utilize any software that I have little or no experience using.
In the last few months of being in the BPO Industry, I have been able to build a valuable working relationships with a few of the big Real Estate Companies in the US such us Keller Williams Realty, The Precision Real Estate and many more. My contributions helped in the building of their business model and brand into successful companies. Let me be the One to assist in your company's growth and success. I look forward to hearing from you with any questions or concerns.

Well-experienced in WordPress both back-end and front-end. Comfortable working on Database, PHP, HTML, CSS and jQuery. Specialized in cases like WP themes customization/fixes, WooCommerce issues, Plugins fixes/customization, Website Security, Site speed optimization, SEO, Webmaster Tools related, Analytics and other issues within WordPress platform.

Experienced e-commerce customer service representative and certified general VA ready to provide quality output. Motivated to cope up with the difficulties and eager to learn to build up skills.

Dedicated and empathetic customer service professional providing exceptional client support. Skilled in actively listening to customer inquiries, resolving issues promptly, and maintaining a positive and solution-oriented attitude. Effective communicator who is able to convey complex information in a clear and understandable -----------tail-oriented problem solver committed to ensuring customer satisfaction and fostering long-lasting relationships. Proficient in utilizing various customer service tools and platforms to manage and document interactions efficiently. Passionate about delivering a seamless and personalized customer experience that exceeds expectations.

Web
developer who excels in technical project coordination and management. This
includes liaising with different stakeholders, defining project requirements
and scope, surveying potential solutions, tasks breakdown and delegation,
testing and delivery. Also adept in data analysis and system administration.CORE COMPETENCIES:



- Technical project
coordination and management (Clickup, Notion, MS Teams)

- Systems integration and
automation (API, Zapier, MS Power Automate)
- Automation and Scripting (Python, Javascript)
- Reporting (MS Excel Macro, Python Notebook, Power BI, Metabase)
- Dev stack: Linux, Apache, MySQL, PHP development, Laravel, Joomla, Wordpress
- System administration (AWS, cPanel & WHM)

Experienced Virtual Assistant with a proven track record in administrative support and project management. Skilled in leveraging cutting-edge technology to enhance productivity and client engagement. Strong attention to detail and a collaborative mindset, committed to delivering high-quality results.

7 Years of BPO Sales and Costumer Service Experience
Sales Expertise - Armed with a deep understanding of sales strategies, I have consistently demonstrated the ability to identify and capitalize on opportunities, resulting in impressive revenue -----------munication Skills- Fluent in both verbal and written communication.Technical Skills - Sound knowledge of tools like MS Excel and Word or Google Docs and Spreadsheets.Effective Telemarketing - Proficient in conducting persuasive and engaging phone calls, I excel at establishing rapport, uncovering customer needs, and closing deals with finesse.Digital Proficiency - Well-versed in leveraging digital tools and CRM systems to streamline sales processes, manage leads, and optimize overall efficiency.Problem Solving - Known for my ability to troubleshoot and address client concerns proactively, fostering trust and confidence in the products and services I represent.Client Relationship Management - Adept at building and nurturing long-lasting client relationships, I prioritize customer satisfaction by ensuring their needs are met and exceeded.Target Achievement - Track record of consistently meeting and exceeding sales targets through strategic planning, efficient prospecting, and effective negotiation skills.Typing Skills - 60WPM ComprehensionMulti-task Fast Learner - willing to be trained.

I take pride in myself and my work, and derive considerable satisfaction from
doing an assignment well. I am a creative, detail-oriented professional
looking for opportunities to put my creative skills to use and accustomed to a
fast-paced environment where deadlines are a priority and handling multiple
jobs simultaneously is a requirement.

Over the last 6 years, I have developed a wide range of websites including
custom softwares for startup companies Small-Medium businesses to large Corporate
accounts. I enjoy a challenge and work hard to attain my goals, and I am
seeking opportunities to work fully according to project requirements from
the ground up for your business to grow.

Adept in web/desktop technologies

- Experienced Web Developer MEAN, LAMP stack, PHP, AngularJS, Nodejs, HTML, DHTML, CSS2, Javascript
- Experienced back-end programmer using MySQL, Oracle, SQLExpress, Java DB, H2 engine
- Platforms: Wordpress, Magento, Joomla, Majority of PHP based opensource projects.
- Senior Graphic Artist with Extensive knowledge in major Adobe products (Photoshop, Flash, Illustrator, Dreamweaver, InDesign, Fireworks, Acrobat, etc..)
- Data Entry, Internet Research

I am Vanessa Gil Velasco, 33-year-old, a graduate of Bachelor of Science in Nursing way back year 2011. While this will be my first experience in the field of Virtual Assistance, I bring a strong
background and a quick-learning attitude that I believe will be valuable to your organization.
My qualifications and educational achievements have equipped me with the skills necessary
to excel in this role. I worked in BPO industry as a customer's service Representative and as a nurse for me to practice my profession. In my 33 years of existence being entrepreneur is what I have the most. I'm known for my ability to run a business since I grew up in this environment because of our family business. in my whole life I believe that I'm flexible enough because I worked in a different kind of job. I loved dealing with people most especially that would help me to grow and seeking new challenges and opportunities for growth that align with my long-term career goals.

I am a highly adaptable and quick-learning professional with 13 years of experience in hospitality service and operations. I specialize in staffing, scheduling, and facilitating online training for newly onboarded staff. My expertise spans drafting agreements for field members, managing home requests, updating CRMs, and handling financial tasks such as receipts, invoices, and statements. Additionally, I develop comprehensive staff proposals, including roles such as chefs, butlers, and housekeepers, while managing budgeting, logistics, and property management coordination. I thrive in dynamic environments, ensuring smooth operations and effective resource management.

Hello! I am a dedicated and detail-oriented virtual assistant with 2 years of experience supporting entrepreneurs and small businesses. I specialize in providing administrative support, managing schedules, handling communications, and executing various tasks to help clients achieve their objectives efficiently.

My skills include:

Administrative Support: Proficient in managing calendars, scheduling appointments, and coordinating meetings.

Communication: Excellent verbal and written communication skills, adept at handling emails, phone calls, and client inquiries -----------anization: Strong organizational skills with a knack for multitasking and prioritizing tasks to meet deadlines effectively.

Technical Proficiency: Experienced in using productivity tools such as [mention specific tools/software], ensuring seamless operations and collaboration.

I am passionate about contributing to the success of my clients by delivering high-quality work with attention to detail and a commitment to excellence. Whether it's project management, customer support, or any administrative task, I am eager to leverage my skills and experience to support your business needs remotely.

I have 16 years and 10 months experience in the BPO industry and I am committed. Looking at my resume I only stayed in one company where in I was able to showcase my ability and been promoted as Team Leader. In this new role I am not seeking for a higher position but a work life balance is what I am seeking for.

I am currently an Account Care Specialist in a Data Center here in the Philippines. I am skilled in managing client’s data, ensuring informations are well organized by use of the CRM system and keeping every concerns documented by the use of ticketing system. I serve as a frontline by coordinating client’s concern before handling to the designated departments. I am also skilled in setting meetings/ appointments with the clients. I am also responsible in preparing Quotation. I am also a Marketing which handles Email Marketing, Social Media Marketing and attending various events to showcase the companies services. More importantly I am directly coordinating with the CEO.

Worked with a telephone company for 17 years availed of the early redundancy program, started as a national long distance telephone operator then eventually as an international long distance operator then transitioned to telephone / internet repair dispatch so to sum it up, it has always been a passion being in the customer service world. I managed to have a small store then after 2 years, tried realty then got back to where I love the most, being a customer service representative because I know that it is my passion to be of service to client's and to the business owners as well.

I am excited to contribute my talents and proficiency in time-management toward your team efforts. As an engaging communicator with a proven track record in problem solving skills and effectively handle incoming customer calls
inquiries within established periods my focus on building strong professional relationships has been a beneficial asset throughout my career.

Seeking a challenging career with a progressive organization that provides an opportunity to capitalize my technical skills and abilities in the field of information Technology (IT).

Throughout my career, I've honed my communication skills, attention to details, and problem-solving abilities to provide timely and effective assistance to the clients. I have worked in a diverse environment and provided exceptional customer service in different platforms. I will always continue in learning different ways of contributing success to our future clients.

Lead Generation Specialist with 8 years of management experience. Results-oriented leader with a proven track record of building and managing high-performing Lead Generation teams. Possesses extensive knowledge of lead generation methodologies. Delivered an estimated 125,000 leads on a Data Refresh project with 98% quality return and implemented processes that reduced the timeline of delivery by 30% which resulted in the addition of two project renewals.

Hello Rachelle Abueva! Handling Bookkeeping and accounts payable involves managing various aspects of financial transactions, such as processing invoices, reconciling statements, ensuring accurate data entry, and facilitating timely payments to vendors. It also entails maintaining effective communication with suppliers, resolving discrepancies, and contributing to the organization's financial health and integrity.

I worked as a process associate for 3 years and was promoted as a Subject Matter Expert. On my first account I was able to do cold-calling for a Real Estate Company in Philadelphia. After a year, I was assigned to a back-office, data-entry account wherein I was also promoted as Subject Matter Expert. It is a Order Process account. I was able to handle 21 people.

I was working as a Customer service representative for almost 2 and a half years. I'm a self-motivated person who is willing to go above and beyond on any project to learn valuable skills on my own time. I'm a hardworking person, Trustworthy, Positive attitude can work under pressure and most of all dedicated to every work.

I'm responsible for virtually managing schedules, arranging meetings, managing contact lists, handling emails, sending newsletters, performing market research, identifying new business opportunities, and providing customer service, among many others.

A creative specialist who manages and refines multimedia content, ensuring it meets quality and branding standards while engaging the target audience. The role encompasses editing and optimizing various digital media, such as images, videos, audio, animations, and interactive elements.

As a Digital Marketing Specialist and Virtual Assistant, I bring a unique skill set that combines the expertise of a digital marketing professional with the flexibility and support of a virtual assistant. I aim to provide comprehensive support to help you achieve your business goals, enhance your online presence, and streamline your daily operations. Whether you're looking to boost your digital marketing efforts or need assistance with administrative tasks, I'm here to help you succeed.

Handled U.S and Canada based accounts like AT&T, Petro Canada, and Doordash. Highly skilled when it comes to answering phone calls and resolving guest's issues and concern in a timely m----------------------n finish a task even if under pressure.