With over 16 years of experience in client and stakeholder management, I have led numerous end-to-end programs and projects, consistently ensuring their successful delivery. My background has honed my ability to market company services effectively while maintaining strong relationships across various organizational levels.
In addition to my core competencies, I possess technical proficiency across a wide range of platforms and technology stacks, including CRM, ERP, Integration, Automation, Analytics, and Artificial Intelligence. These skills have enabled me to drive digital transformation initiatives—from conceptualization to deployment—or provide sustainable maintenance and support solutions as needed.
My industry expertise spans Telecommunications, Healthcare, Banking, Auditing and Taxation, Supply Chain, and Oil and Gas. I've managed large-scale, globally implemented projects with budgets starting at $100 million (€104 million), and have had the opportunity to lead efforts across the US, EMEA, APAC, and BENELUX regions.

Hi,

I am -----------. I specialize in providing high-level support to clients from email management, calendar management, cold/warm callings, and lead generation. I'm also a social media manager for more than a year creating and content and handling the overall activity. My combined years in BPO, Social Media Management, and Admin Assistant got me the necessary competencies to achieve goals.

Furthermore, I am a very flexible, tech-savvy, and a proactive individual which could be a great asset in any work space.

Data Analyst | Planning & Technical Services Engineer | Virtual Assist |

I help digital teams and service businesses turn complex operations into scalable systems.

With 8+ years of experience leading projects across digital marketing, web development, and agency environments, I specialize in connecting people, processes, and technology to improve execution, visibility, and operational efficiency.

My work sits at the intersection of project leadership, automation, and technical implementation — helping teams move from manual processes and scattered information into streamlined workflows that create measurable impact.

Areas I focus on:

• Building scalable project and operational workflows
• Implementing automation systems that reduce repetitive work
• Creating dashboards and reporting frameworks for better decision-making
• Improving client delivery processes and team collaboration
• Leveraging AI tools to enhance documentation, knowledge management, and productivity
• Supporting digital initiatives across websites, marketing platforms, CRM systems, and analytics

I have experience working with tools and platforms including Asana, ClickUp, HubSpot, Google Analytics, Agency Analytics, WordPress, Shopify, marketing automation platforms, and AI-powered workflows.

I’m passionate about helping organizations build smarter systems — not just complete tasks — by identifying operational bottlenecks, designing practical solutions, and turning ideas into repeatable processes.

Always interested in connecting with people building better ways of working through technology, automation, and operational excellence.

I help businesses make more money or save money by turning manual work into automated systems using AI. Let the systems do the work while you sleep. Freeing up hundreds of hours so you can focus on scaling and driving real growth.

If you want to automate your systems and scale faster, message me

With extensive experience in Customer Service and Account Management, Production and Material Planning experience.

Results-driven Workforce Management Analyst and Project Manager with 10+ years of experience in global command center operations across BPO and in-house environments. Expert in real-time performance management, forecasting, scheduling, capacity planning, and multi-channel workforce optimization (voice, chat, email). Six Sigma Green Belt–certified professional recognized for driving operational efficiency through data-driven insights, automation, dashboards, and process improvement. Also brings 5 years of experience as a university professor, bridging academic rigor with practical, people-centered operational leadership.

Results-driven Supply Chain Professional with over 10 years of experience in supply planning, demand forecasting, inventory management, logistics, and materials management across pharmaceutical, telecommunications, and manufacturing industries

Key Highlights

10+ years of supply chain experience in supply planning, inventory management, logistics, and materials management.

Regional supply chain planning experience supporting the Philippines, Australia, and Indonesia at Santen Pharmaceutical Asia PTE. LTD.

End-to-end supply planning and inventory optimization, balancing customer demand, stock availability, and excess inventory reduction.

S&OP and IBP collaboration, working with Commercial, Sales, Customer Service, Logistics, Finance and Management teams.

Demand planning and replenishment expertise, monitoring stock movements, analyzing inventory trends, and minimizing stock shortages.

Systems and analytical capabilities using SAP, WMS, and Global Planning Systems for planning, reporting, purchase order processing, and master data maintenance.

Process improvement and operational excellence, contributing to SOP reviews, logistics cost control, and supply chain standardization.

Strong cross-functional stakeholder management to resolve supply and demand challenges and maintain high customer service levels.

Commitment to business performance, ensuring alignment between supply plans, market demand, inventory targets, and organizational objectives.

I’m an operations and talent leader with experience across recruitment, healthcare staffing, placements, onboarding, client success, workforce operations, and people leadership.

In my current Director-level role, I lead Placements and Onboarding and partner closely with Recruitment, Sales, Training, Marketing, Finance, IT, and executive leadership to improve the end-to-end client and talent journey.
My work sits at the intersection of people, process, performance, and client experience. I focus on improving how teams operate, how quickly and effectively clients are supported, and how data can be used to drive better decisions, stronger accountability, and better outcomes.

I’m particularly strong at identifying operational gaps, unclear ownership, bottlenecks, and performance issues, then turning them into practical solutions. This includes building and improving workflows, SOPs, scorecards, KPI tracking, dashboards, team coaching structures, and processes that improve speed, quality, conversion, retention, and client experience.

My background includes healthcare recruitment and staffing, full-cycle recruitment, talent acquisition, high-volume hiring, candidate experience, client relationship management, workforce planning, account support, and operational leadership.

Over time, my scope has expanded from recruitment and placement execution into leading teams, improving business operations, managing performance, and partnering with senior leaders on strategic and operational priorities.

I lead with a balance of empathy and accountability. I believe strong teams need clear expectations, useful data, consistent coaching, practical systems, and the trust to take ownership of results.
I’m also passionate about using AI, automation, CRM systems, and better reporting to make teams more efficient without losing the human side of recruitment and client service.

Core strengths:
• Operations Management
• Talent Acquisition & Recruitment Operations
• Healthcare Staffing
• Placements & Onboarding
• Client Success & Account Management
• People Leadership & Performance Management
• Workforce Planning
• KPI & Scorecard Management
• Process Improvement & SOP Development
• Cross-Functional Leadership
• Client & Candidate Experience
• Retention, Conversion & Operational Performance
• CRM, Reporting, AI & Automation

I’m most energized by opportunities where I can bring structure to complexity, develop strong teams, improve operations, and help a growing business scale while maintaining a high level of service.