More than 6 years of experience in Customer service/ E-commerce support.
Tools:
Zendesk
Helpscout
Salesforce
Gorgias
Salesforce

E-commerce Platforms:
Shopify

Communication Tools:
-----------
WhatsApp
Google Voice
Google Workspace
Skype for Business
Slack
Zoom
Google Meet
Aircall

File Storage and Sharing:
OneDrive
Google Drive

With over a decade of diverse experience in customer service, technical support, and team leadership, I am a dedicated and results-driven professional committed to providing exceptional service and fostering positive customer relationships. My career spans various industries, where I have honed my skills in managing teams, resolving complex technical issues, and ensuring customer satisfaction.

Key Skills and Expertise:

Customer Support Management: Proven track record as a Customer Support Manager, leading a team to deliver high-quality customer service through coaching, quality assurance, and cross-departmental collaboration.

Technical Support: Extensive experience troubleshooting VPN-related technical issues, conducting remote sessions, and collaborating with software engineers to improve product performance.

Sales and Engagement: Skilled in recognizing buying signals, negotiating with customers, and driving sales by building strong rapport and engaging in meaningful conversations.

Communication and Emotional Intelligence: Exceptional communication skills, coupled with strong emotional intelligence, enable me to effectively manage customer emotions and build lasting relationships.

Organizational and Time Management: Adept at handling high-pressure situations, managing high-volume inboxes, and ensuring timely resolution of customer inquiries.

Team Leadership and Coaching: Experienced in providing constructive feedback, conducting evaluations, and preparing management reports to drive team performance and achieve organizational goals.

Product Manager with a background in Technical Support and Sales focused on building clear, user-first products.

I spent 2+ years working directly with customers, resolving issues and uncovering workflow friction. That experience shaped how I work in Product today: start with real user problems, reduce complexity, and ship improvements that make the product easier to understand and use.

What I do:
- Partner with Engineering, QA, and cross-functional teams to deliver and refine product improvements
- Translate customer feedback + product data into clear requirements and priorities
- Use competitor/market research to identify opportunities and strengthen product decisions
- Sweat the details (usability, edge cases, clarity) to improve adoption and retention

I thrive in fast-moving environments and enjoy bringing structure, clarity, and strong ownership to product execution.

Available Immediately, I am a Customer Support Specialist with over 6 years of experience providing email-based support for Shopify eCommerce and travel platforms. I specialize in high-volume ticket management, order fulfillment, refunds, returns, chargebacks, and dispute resolution, delivering empathetic and brand-aligned customer experiences in remote environments.

I have handled 80–150 daily tickets using tools like Gorgias, Zendesk, Help Scout, Kustomer, and CRM systems while maintaining SLA compliance and timely resolutions.

Key Areas of Expertise:

Shopify order management & dropshipping support

Refund, return, and exchange processing

Shipping, tracking, and fulfillment coordination

Chargeback handling and dispute resolution

Escalation management and SLA compliance

CRM documentation, reporting, and workflow optimization

Cross-functional collaboration with Finance, Operations, and Account Management teams

Remote work experience with AU, US, and UK time zone availability

I am detail-oriented, reliable, and disciplined, focusing on customer retention, empathy, and efficient problem resolution. I am seeking a long-term remote role with an eCommerce or Australian, US, or UK-based company, where I can leverage my expertise to enhance customer satisfaction and operational efficiency.

Tools & Platforms I Excel In:
Shopify | Gorgias | Zendesk | Help Scout | Kustomer | ShipHero | Notion | Google Workspace | Microsoft Outlook | Slack | Microsoft Teams | Confluence | HelpJuice | ChatGPT

Helping E-commerce Brands Deliver 5-Star Customer Support ????

Running an online store is tough — managing orders, returns, and customer inquiries can overwhelm even the best teams. That’s where I come in.

? 5+ years experience providing customer support for Shopify & e-commerce brands
? Skilled in email + live chat handling (Gorgias, Freshdesk, HelpScout, Kustomer)
? Knowledgeable in Shopify, WooCommerce, ShipBob, Loop, Yotpo
? Specialized in supporting Australian, UK, EU brands.

What I Can Do For You:
• Answer emails & chats with speed, empathy, and accuracy
• Manage orders, returns, refunds, and shipping inquiries
• Keep your customers happy, engaged, and coming back
• Reduce inbox stress by handling multiple support channels efficiently
• Maintain a professional tone that reflects your brand voice

???? Why clients hire me: I don’t just reply to tickets — I make sure every customer feels valued. My approach helps businesses boost retention, reduce complaints, and create loyal buyers.

Let’s work together to keep your customers smiling and your business growing.

*With 10+ years of combined experience in IT helpdesk, technical support, SaaS customer support & CRM administration across BPO and freelance roles, I specialize in helping businesses improve workflows, strengthen customer engagement and boost operational efficiency. I leverage my expertise in IT support, CRM systems & growing proficiency in digital marketing, to drive growth through automation & process optimization.

I excel in CRM and process automation, building & managing workflows that automate tasks, reduce errors and increase efficiency. By harnessing technology, I help businesses scale by eliminating time-consuming manual processes. I work closely with engineering teams to resolve technical issues, enhance product stability & ensure a seamless user experience.


Why Clients Work With Me

**Problem-Solver** I quickly troubleshoot technical issues and find effective solutions, keeping your operations running smoothly.
**Reliable & Detail-Oriented** I deliver accurate, consistent results and follow processes that reduce errors and save time.
**Versatile Support** Experienced in both technical and customer-facing roles, ensuring seamless experiences for users and clients alike.
**Enterprise-Level Expertise** I’ve supported major organizations, bringing proven processes and professionalism to every project.
**Clear Communicator & Team Player** I collaborate effectively across teams, keeping stakeholders informed and projects on track.


KEY SKILLS & SERVICES:

* Customer Service & IT Support: Proven expertise in managing high-volume support requests, delivering multi-channel support & resolving issues quickly to minimize downtime and enhance customer satisfaction.

* I have worked with renowned international companies such as Time Warner Cable, United Health Group, Expedia, Anthem Blue Cross Blue Shield & Concentrix.

* HubSpot Super Admin: Building and optimizing CRM workflows to automate tasks, simplify operations & improve operational speed & accuracy

* Market Research & SEO: Driving organic growth by providing actionable insights & improving search engine rankings.

* Lead Generation & Outreach: Expert in generating high-quality leads & executing targeted outreach campaigns to accelerate business growth.

* Troubleshooting & System Operations: Efficient in identifying and resolving software issues, ensuring smooth system performance & minimal disruptions.

* Incident Management & User Training: Experienced in managing incidents, providing user training & maintaining knowledge docs.

Sounds like what your business needs? Let’s connect!

If you're looking to automate key processes, enhance customer experience and drive business growth, I'd love to help! Don't let inefficiencies hold you back.

Contact me today and let's make your workflows smarter and more efficient.
_______________________________________________________________________________________
**EXPERIENCED WITH IT HELP DESK TOOLS**

ServiceNow
Salesforce
Microsoft Products
SharePoint, OneNote
AppSense Application Manager
Genesys Workspace WWE
VCC(Virtual Call Center), Avaya
OMNI
VMWare, Citrix
Bomgar
BCP, Knowledge Central
Microsoft Intune
Altiris
Emulator/PCOMM

**OTHER TOOLS I'M PROFICIENT WITH**

JIRA
HubSpot
HelpScout
Crisp
STRIPE
LogRocket
Google Workspace, G-Suite
Microsoft Office365
ChatGPT, Bard AI, Perplexity AI, Copilot, Poe
MS Teams, Skype, Zoom
-----------
Seamless.ai
ActiveCampaign
Hubstaff, Voxer
Canva
Slack
Intercom
ScreamingFrog
UberSuggest, AnswerThe Public
Semrush
Ahrefs
Moz
Google Analytics
Google Search Console
ClickUp
Notion


**TOOLS THAT I HAVE BASIC EXPERIENCE WITH**

Amazon Web Services (AWS)
Microsoft Azure
Github
Freshdesk
Zendesk
-----------, Calendly
Loom, Vimeo, CapCut, Snapseed
Clickfunnels
GoHighLevel
Kajabi
Sales Navigator

_______________________________________________________________________________________
JOB HISTORY

** SaaS Technical Customer Support Specialist
May 2025 - Feb 2026
SaaS Company - Data Privacy, US-based | Freelance

Job Description:
- Delivered Tier 2 support & served as the primary escalation point of
contact to individual & B2B clients, resolving complex issues and providing
expert guidance on product use and onboarding.
- Streamlined customer support by identifying trends, escalating critical
bugs & contributing to SOP and knowledge base improvements.
- Collaborated with cross-functional teams to ensure timely resolution of
escalated cases, enhancing overall customer satisfaction.
- Analyzed inquiries across email & chat to drive process improvements and
optimize the user experience.


** Technical Support within a Business Intelligence SaaS Company
March 2025 - April 2025 | Freelance (project-based)

Job Description:
- Delivered backend technical support for Business Intelligence (BI) and e-
commerce intelligence systems, ensuring system stability and
performance.
- Analyzed existing tools, system configurations, and operational workflows
to identify optimization and automation opportunities.
- Implemented process improvements and product enhancements to
streamline operations and reduce manual tasks.
- Contributed to increased operational efficiency & minimized manual errors


** Customer Service & SEO Specialist| Confidential | January 2023 - March 2025

Job Role:
- Customer Service: Managed inbound chat and email support
- Sales Lead Identification
- HubSpot Super Admin
- CRM & Email Automation: Optimized CRM by managing records, conducting audits, and generating reports. Designed automated email workflows and marketing sequences to boost lead interaction.
- Workflow & Pipeline Management: Built marketing workflows and maintained sales pipeline for efficient lead tracking and automation.
- Marketing Campaigns: Contributed to campaigns focused on lead re-engagement and prospect nurturing.
- Cross-Functional Collaboration: Collaborated with developers to report bugs and improve product stability through issue tracking.
- Assisted in making improvements to training guides, tools, and resources
- Search Engine Optimization: Optimized website content to improve search
engine rankings and drive organic traffic. Conducted keyword research, on-page
and off-page SEO, and technical audits. Analyzed performance metrics and
generated SEO reports

Tools: HelpScout, HubSpot, LogRocket, JIRA, PersistIQ, Seamless.ai, Google Workspace, Office365, Slack, ChatGPT, -----------, UberSuggest, Answerthepublic, Semrush


** IT Helpdesk Analyst | Optum Global Solutions (UnitedHealth Group company) | February 2018 - December 2022

Job Role:
- Provided technical support for a 100,000+ employee workforce across multiple locations, specializing in Windows & macOS troubleshooting and hardware/software break-fix solutions.

- Optimized ITSM ticketing with ServiceNow, leading to a 30% reduction in average ticket resolution time and improved overall help desk efficiency.

- Delivered remote support for enterprise applications, including Citrix XenApp, VMware Horizon, RSA SecureID, Workspace One, Intune, and Cisco AnyConnect VPN for seamless connectivity and productivity.

- User support on Microsoft Office 365 and Windows Hello for Business, reducing repeat support tickets by 25% through proactive education and documentation.

- Diagnosed and resolved corporate web-based &
desktop application issues, including MS Domain password resets and cloud-based
services.

- Collaborated with Level 3 IT teams to escalate incident and problem tickets and resolve critical issues, enhancing IT service efficiency & response times.

- Applied knowledge in networking, TCP/IP, and LAN/WAN support to maintain system reliability and reduce downtime.


** Technical Support L2(Internet, Cable & Phone) | Concentrix | Nov 2012 - July 2017

Job Role:
*Provided network & broadband troubleshooting for SMB and residential clients, achieving an 85% first-call resolution rate.
*Diagnosed and resolved DNS, DHCP, static IP, and WiFi configuration issues, reducing escalations
*Assisted in modem-router static IP modem scripting
*Provided email client support and password resets for enterprise clients.


** Sales Representative (EXPEDIA TeleSales) | 2012 - September 2012

Job Role:
• Handled travel booking & upselling, increasing customer retention.
• Processed flight, hotel, and vacation package reservations for global travelers.
• Delivered exceptional customer care, ensuring a positive experience and efficiently
addressing inquiries.
• Maintained a 95% quality assurance score through excellent customer interaction.
• Consistently met or exceeded performance standards for productivity and schedule adherence.

** Virtual Assistant | Marketing and Recruiting Research
Freelance | Dec 2011 - Mar 2012 · 4 mos

Job Description:
• Provided administrative support by preparing reports, presentations, and business documents.
• Conducted market research & data entry to support business decisions.
• Organized and maintained digital files, ensuring efficient access and policy compliance.
• Leveraged CRM & recruiting tools to streamline workflows.
• Managed multiple tasks independently, showcasing strong problem-solving and time-management skills.


** LEAD IT Recruiter | Interteam Service & Consultancy | June 2010 - Sept 2011

Job Role:
• Managed and led a team of IT recruiters and data analysts, significantly increasing candidate placements within Belgian and EU-based companies.
• Conducted regular follow-ups
with Belgian managers and IT recruiters, resulting in an improvement in hiring efficiency.
• Executed targeted lead generation campaigns, identifying top IT talent for key technical roles, expanding the qualified candidate pool
• Matched candidates with job opportunities, ensuring alignment with job requirements, leading to higher retention and job satisfaction rates.
• Reviewed and enhanced CVs, maintaining an organized and updated candidate database.

_________________________________________________________________________________________
*** LINKEDIN RECOMMENDATION ***

=> "Charmis was a very good leader. She's very competent and motivated
to reach the target goal. She's an inspiration to everyone in the team." -
Roxanne Arias, COO at Crushvertise

=> "Charmis was one of my colleagues during my work at Interteam
Consultancy as an IT Recruiter. Eventually, she became the teamleader of our
group since she has the passion and the potential to manage people. She's a
hard-working person and very down to earth. As her colleague, I can see her
high performance in working with us. Also, she's very cooperative and very open
to any issues and concerns during the operation of our company. Keep it up
Charmis!" - Gracie Celis, Software Engineer at Accenture

=> "Charmis is one of the most reliable colleagues I’ve worked
with at Convergys. Her unparalleled energy made her easy to work with. She's a
very well-rounded team player. Charmis would be an asset to any
team." - Jennifer Cean Duhaylungsod, Account Manager at Flatworld
Solutions

=> "Charmis was a great professional to work with. We worked
together at Convergys. She is committed, focused, smart and has excellent
communication skills. She is also very kind and easy to deal with. Working with
her is a rare opportunity to come across." - Katherine Fermano, IT
Supervisor at QIMA


Let’s work together to help your business automate key processes, minimize downtime, optimize workflows and create a better experience for your users.

MS Excel, PowerPoint, Word
Microsoft Office Skills
Time Management
Email Management
Attention to Detail
Communication
Critical Thinking Skills
Decision Making
Problem Solving
Social Media Moderation
Customer Service
E-commerce Expert

Results-driven Digital Marketing and Operations professional with 5+ years of experience leading teams, optimizing workflows, and executing data-backed strategies that drive growth. I focus on what actually moves the needle, from building high-performing teams to improving systems and delivering consistent, measurable results.

I’ve trained and managed 35+ cold callers, led cross-functional projects, and handled both marketing execution and operations management. I’m hands-on, detail-oriented, and comfortable owning outcomes from strategy to execution.

Here’s how I can help you scale:

DIGITAL MARKETING STRATEGY
I build and execute practical marketing strategies focused on growth, visibility, and conversion. Everything is backed by data, not guesswork.
• SEO content writing
• Social media management
• Marketing automation

TEAM LEADERSHIP & DEVELOPMENT
I develop teams that perform. From hiring to training to tracking KPIs, I make sure everyone is aligned and accountable.
• Team training and mentoring
• KPI setup and tracking
• Performance monitoring systems

OPERATIONS MANAGEMENT
I improve systems so your business runs smoother and more efficiently. Less friction, better output.
• Process improvement
• Project management
• Data-driven decision making

CONTENT CREATION & DESIGN
I create content that’s not just nice to look at, but built to convert and support your brand.
• Website design
• SEO-optimized content
• Marketing graphics

TECHNICAL SUPPORT & CUSTOMER EXPERIENCE
I handle issues fast and keep customers informed and satisfied. I also help simplify complex tools for teams and clients.
• Technical troubleshooting
• Customer education
• Escalation handling

TOOLS I USE
Help Scout, GoHighLevel, HubSpot, Notion, Google Workspace, Brevo, Make, Trello, Asana, Canva, Adobe Illustrator, Adobe Photoshop, ChatGPT, Gemini, Claude, InVideo, and more.

I’m an experienced Administrative Support professional with 10+ years of experience, including 5 years as a team leader. I’ve handled data entry, invoicing, customer records, scheduling, creating jobs and quotes, and admin support for Australian and U.S.-based companies using SimPro job management software.

I’m highly organized, detail-oriented, and reliable, with strong communication skills and experience working remotely. I’d be happy to support your daily operations and help keep everything running smoothly.

I help businesses manage customer communication, support operations, and data driven tasks with speed, clarity, and reliability.

I bring hands on experience in inbox management, customer support, and operational analysis across fintech, eCommerce, and SaaS environments. At Pitchline LLC, I managed high volume client inboxes and coordinated appointment booking across multiple accounts, ensuring zero missed meetings and consistent lead follow up. At Auri Nutrition, I handled end to end customer support using HelpScout, Shopify, ShipBob, and Recharge, resolving order issues, subscriptions, refunds, and chargebacks with accuracy and professionalism.

Previously, I supported global customers at Remitly and PayPal, resolving payment issues, simplifying technical concepts, and maintaining clean CRM documentation using Salesforce. I also completed a project based role as an AI Data Analyst, where I cleaned datasets, built predictive models, and created visual reports to support business decisions.

Strengths include clear communication, process improvement, and calm execution in high-volume environments. Technical skills include Salesforce, CRM systems, HelpScout, Shopify, ShipBob, Recharge, data analysis, and reporting.

If you need someone who communicates clearly, executes fast, and treats your customers like your brand depends on it, I’m ready to help.

I have over 4 years of customer service experience, with a strong focus on eCommerce and dropshipping. I’ve helped online stores manage orders, returns, refunds, chargebacks, and customer inquiries, ensuring every shopper has a smooth and positive experience. My goal is always to keep customers happy and build trust in the brand.

I’m familiar with Shopify and customer service tools like Zendesk, HelpScout, Freshdesk, Gorgias, Zoho, Hostinger and Gmail. I stay organized using Trello, Google Sheets, and Notion, and communicate efficiently with teams through Slack, Microsoft Teams, WhatsApp, Telegram, and -----------.

I also have experience in administrative support, assisting with tasks like visa applications, document checks, and process follow-ups, which has sharpened my attention to detail and problem-solving skills.

If you’re looking for a reliable customer service expert who can handle eCommerce, dropshipping and administrative tasks efficiently while keeping customers happy, I’m ready to help your business succeed.

I'm a detail-oriented person who picks up new tools fast and gets things done correctly, without needing hand-holding. With hands-on experience across 8 SaaS platforms including -----------, Salesforce, Zapier, and Tableau, I've built a habit of translating complex systems into clear, actionable processes. From creating step-by-step workflow guides to editing audio with a script in hand, I've trained myself to catch what others miss. I communicate clearly in writing, stay accountable in remote environments, and treat every task like it matters. I'm looking to bring my operational and technical skills to a team that values precision, adaptability, and continuous improvement.

Im a Filipino IT Students that is proficient in specific digital Software that i can use to provide a good services

Customer Support Representative | 5+ Years CSR Experience | Phone, Email, CRM | Available Immediately

Hello! My name is Aleck Paul Bercasio, and I am a Customer Support Representative with over 5 years of experience in the call center and remote support industry.

I have worked with customers from the United States and Canada, helping them resolve issues through phone, email, and CRM systems. My focus is always to provide clear solutions, maintain a positive customer experience, and represent the company professionally.

I am comfortable working night shifts, remote environments, and fast-paced support teams. I am also known for being reliable, patient, and easy to work with.

My goal is simple: help customers, solve problems quickly, and support the growth of the company I work with.

What I Can Help You With

Customer Support (Phone, Email, Chat)
Inbound and Outbound Calls
Order Processing and Refunds
Customer Account Updates
Appointment Setting
Lead Generation and Follow-ups
CRM Data Entry and Documentation
Administrative Support

Salesforce
RingCentral
HelpScout
Slack
Mailchimp
ClickUp
Zoho
WordPress
Notion
Recurly
SemRush

5+ years Customer Support Experience
Strong communication skills in English
Experienced with US / Canada customers
Fast learner and reliable remote worker
Available for full-time work

My mission is to provide reliable and detail-oriented support as a Virtual Assistant and Customer Support specialist, while also helping learners build confidence in English through simple, practical, and engaging communication. Even without a college degree, I am committed to continuous learning, professionalism, and delivering quality results. I aim to create positive experiences, whether by assisting businesses in their daily operations or guiding students step by step in their learning journey.

I’ve spent the last two years in logistics and transport coordination, where I managed over 100 daily inventory transactions and scheduled 20+ drivers. This experience taught me how to stay organized and make sure systems run without errors. I’m now moving into Marketing Operations because I enjoy the technical side of work handling data, workflows, and reporting. I’m currently building my skills in Keap and Substack, and because I’m used to managing complex schedules and inventory, I find it easy to learn new tools and logic quickly. I’m a fast learner who focuses on getting things done right the first time, and I’m ready to help keep your content and backend systems organized and on schedule.

Welcome to my professional profile.

I’m a firm believer in the customer-first mindset, and I approach every interaction using the CARE framework—Connect, Assess, Resolve, and Elevate—to ensure each customer feels heard, valued, and supported.My mission is to help business owners build and sustain seamless, meaningful connections with their customers across every stage of the purchase journey (before, during and after sale)

By bridging the gap between your brand and your audience, I focus on enhancing satisfaction, minimizing friction, and fostering long-term loyalty—through authentic care, clear communication, and a deep understanding of customer needs.

I am highly proficient in a comprehensive suite of industry-leading applications, such as:
Customer Service Platforms: Gorgias, Zendesk, Helpscout and Richpanel
E-commerce & Shipping: Shopify, WooCommerce, ShipStation
Collaboration: Google Apps, Microsoft Apps, Trello, ClickUp, Asana

With nearly a decade of dedicated experience in the customer service industry, I bring extensive expertise and a strong record of delivering results. Throughout my career, I've supported e-commerce businesses across a wide range of niches—showcasing my adaptability and deep insight into different market dynamics. I also possess conversational English skills, enabling me to communicate clearly and effectively with a diverse customer base.

Dropshipping: Optimized customer interactions, streamlined order processing, and improved overall satisfaction through efficient communication and support.

Vape Products: Effectively managed customer inquiries while addressing challenges such as age verification, product education, and regulatory compliance.

Print on Demand: Ensured high customer loyalty by focusing on accurate order tracking, managing customization requests, and resolving issues promptly.

Waterproof Footwear: Built customer trust by addressing concerns related to sizing, materials, and product durability with clarity and responsiveness.

Cannabis Products: Delivered support aligned with legal regulations in Canada, ensuring customers received the correct products and the freshest harvests directly from licensed supplier farms.

Partnering with me offers distinct advantages designed to optimize your operations and foster growth:

Time Optimization: Reclaim valuable hours spent on customer support tasks, allowing you to concentrate on strategic business expansion.

Growth Focus: Redirect liberated time and energy towards product development, marketing, and strategic planning.

Enhanced Customer Satisfaction: A professionally managed support system directly translates to happier customers, driving repeat business and invaluable referrals.

Service Consistency: Ensure every customer interaction consistently reflects your brand's values and commitment to exceptional service.

Stress Reduction: Gain peace of mind knowing customer concerns are expertly addressed, contributing to a healthier work-life balance.

Scalability: Benefit from adaptable customer support that efficiently meets increasing demand as your business grows.Cost-Efficiency: Access dedicated professional support that is often more cost-effective than expanding in-house staff.

Reputation Management: Proactive and effective issue resolution safeguards your online reputation against negative feedback.

Indicators for Non-Fit
To ensure mutual success, it's important to identify conditions where a partnership may not be ideal:

Financial Instability: Businesses experiencing significant financial precariousness.
Lack of Mutual Respect: An environment where respect for others is not prioritized.
Undefined Core Values: Absence of clearly articulated foundational principles.
Unrealistic Expectations: Goals or demands that are not practically attainable.
Unclear Business Vision: A lack of defined direction or purpose for the business.
Trust Deficiencies: Underlying issues that prevent a foundation of mutual trust.

Thank you for taking the time to read my profile.

If my skills and values resonate with you, I’d be glad to connect. Feel free to book a short meeting—I look forward to the opportunity to discuss how I can support your business.

-----------------------tupz-mrq/introductory-call

Hi! I am May!
I can help your business by giving excellent customer service to your clients and assisting with overall daily tasks so you can focus more on the big things.

I have been in the customer service industry for almost 4 years and working remotely for a total of 4 years as well. I find fulfillment when I get to help resolve customer concerns referencing only the facts about what's happening to their account. I am also proficient in using Microsoft programs and other software tools needed to complete the task. With the right training, I can learn new programs in less than a week.

Hi! I’m Rosygil Deang. I am a dedicated professional with 5 years of experience in Accounts Payable and E-commerce management.I specialize in keeping business operations organized and accurate. While I prefer communicating through clear, professional writing, I am a reliable partner who ensures your daily tasks and financial workflows are always handled with 100% integrity.

My Core Skills:
- Finance: 5 years of Accounts Payable and reconciliation using QuickBooks and SAP.
- E-commerce: Full management of Shopify and TikTok Shop catalogs and order fulfillment.
- Technical: Proficient in Microsoft Azure and Help Scout for secure, professional administrative support.

I am looking for a stable, long-term role where I can help your business succeed through consistent, quality work. Let’s connect!

I am a Customer Service and Administrative Support professional who helps businesses stay organized, responsive, and efficient.I have experience handling customer inquiries, administrative tasks, and daily support operations using tools like Microsoft Office, Gmail, HelpScout, Slack, Zoom, Microsoft Teams, and GoTo.I'm comfortable assisting customers via email and chat, managing internal communication, organizing documents, and supporting team workflows. I'm detail-oriented, reliable, and easy to work with-someone you can trust to handle tasks with minimal supervision.If you're looking for a dependable support person who communicates clearly and gets things done on time, l'd be happy to help.

Why Choose Me?Cost-Effective & Tech-Savvy: I bring the power of a high-speed internet connection, up-to-date tech, and a secure setup, ensuring efficient, reliable service regardless of time zone or data sensitivity.Versatile Task Management: With a background in a wide range of administrative support, I manage everything from daily emails and client communications to content creation, social media management, data entry, and non-voice customer service. This adaptability means you can rely on me as your all-in-one assistant.Document and File Organization: Your files are in expert hands. I’ll structure your digital assets meticulously, from emails to cloud storage, keeping everything easily accessible and organized.Outstanding Non-Voice Customer Service: I strive to make every customer interaction positive, going the extra mile to ensure satisfaction and build loyalty with a friendly and solution-oriented approach.Mastery in Data Entry & Calendar Management: Whether it’s data entry, handling scheduling, or appointment setting, I bring an eye for detail and a proactive approach to keep your business organized and running -----------O and Product Research Savvy: If visibility is what you need, I can enhance your brand’s presence with strategic SEO, coupled with deep-diving product research to uncover valuable insights for your business.Multitasking Maestro: Balancing multiple tasks with ease, I prioritize efficiently, ensuring every task receives the attention it needs without anything slipping through the cracks.The Bottom Line: I’m not just an assistant; I’m a proactive partner who takes genuine pride in lightening your load and helping your business flourish. From administrative excellence to a positive, can-do attitude, I’m here to bring energy, organization, and skill to your team.Ready to make your work-life simpler? Let’s connect!

I’m an experienced e-commerce specialist with over 5 years supporting Shopify stores, helping businesses deliver fast, professional, and reliable customer service.

My expertise includes:

• Customer email & ticket support
• Order fulfillment and tracking
• Refunds, returns, and exchanges
• Disputes and chargebacks
• Subscription management
• Data entry and product updates

I’m known for being reliable, detail-oriented, and easy to work with. I handle high-volume workloads calmly while keeping communication clear and professional.

If you’re looking for someone who can support your customers and keep operations running smoothly with minimal supervision, I’m ready to help.

Manages SEO and SMM campaigns to improve engagement and establish a digital presence. Also worked in customer service for five years.

Customer focused and detail oriented, Customer Service Representative with 3 years of experience providing remote support in fast paced e-commerce environments. Proficient in using Help Scout to manage customer inquiries, updating order statuses through Shopify, and organizing digital files via Google Drive. Known for delivering prompt, empathetic service, resolving issues efficiently, and maintaining smooth back-end operations while working independently in a fully remote setup.

I have over a decade of job experience. All of the jobs I handled require solid customer service skills, ability to converse in English at ease due to all of them are for international companies, and being able to practically apply them to fulfill the given task while learning new skills for self-improvement in the process. I also have a reliable background of technical assistance which covers both enterprise and consumer products. I also am a superb team player who can Identify risk and opportunities for growth. I am easy to get along with and is approachable in any situation.

I don't require heavy supervision as I already have 5 years of VA work experience as an E-Commerce Operations Associate. Working under pressure is not an issue as I am very much familiar with deadlines due to the nature of my most recent engagement which involves timed project and high severity cases. Working as a virtual assistant really helped me improve my sense of responsibility and ownership which I'm very much willing to share if required for a new collaboration opportunity.

I have a solid work background with -----------, ----------- and all of their subsidiaries and was once a member of their leadership team for the customer and technical support department. Most of the staff I mentored are now leaders themselves for the company that I used to work for.My problem solving skills are reliable and I am not a stranger when it comes to time management. Working for different outsourcing companies throughout the years, I gained a competitive
amount of transferable skills which I can utilize for the continued growth of the business.

Customer Support Specialist with 8+ years of experience in hospitality, SaaS, and e-commerce environments. Proven track record in resolving complex customer inquiries, managing escalations, and improving retention through proactive support and data-driven insights. Experienced in troubleshooting order, logistics, fulfillment, and billing issues while coordinating cross-functionally for efficient resolutions.

Former Customer Coach at Cloudbeds and Support Specialist at Boldr, with strong background in customer success, account monitoring, and CRM documentation. Skilled in Zendesk, Salesforce, HubSpot, Jira, Gorgias, Shopify, and property management systems.

Recognized for maintaining high customer satisfaction, reducing response times, and strengthening client relationships through clear communication and consistent follow-ups. Detail-oriented, tech-savvy, and committed to delivering exceptional service in remote, fast-paced environments. Seeking a long-term role where I can contribute to customer retention, operational efficiency, and business growth.

Dedicated and detail-oriented Virtual Assistant with 2 years of experience as a Customer Service, Maintenance, and Vendor Sourcing Coordinator in property management. Skilled in AppFolio, HelpScout, Podium, Slack, and Google Chat, I handle tenant inquiries, coordinate vendors, process maintenance requests, and source reliable service providers. Known for my strong communication skills, proactive mindset, and commitment to excellence, I’m eager to bring efficiency and reliability to your team.

Customer service professional with strong experience in email, phone, and chat support. Skilled in solving customer issues, handling charge disputes, and providing technical help. Quick to learn new systems, works well under pressure, and enjoys working with teams to improve processes. Detail-oriented, a good problem-solver, and dedicated to giving customers the best experience.

Experienced Bookkeeper (QuickBooks), CSR, QA Specialist, and VA with expertise in bookkeeping, customer service, order management, technical support, and administration. Skilled in email management, data entry, and client onboarding, with a strong track record in service quality improvement. Proficient in AR/AP, bank reconciliations via QuickBooks, CRM systems, and real estate transactions. Also experienced in technical support, order tracking, and ESL teaching. Adaptive, detail-oriented, and committed to efficiency.

Core Skills


Administrative Support


Email & Calendar Management


Data Entry & Web Research


Basic Graphic Design & Video Editing


Customer Service & Client Support


CRM Management


Quality Assurance (QA)


Bookkeeping (QuickBooks)


Accounts Receivable (AR) & Accounts Payable (AP)


Bank Reconciliation


Financial Reporting


Order Management & Tracking


Client Onboarding & Support


Real Estate Transaction Coordination


Technical Support (Tier-1)


Tools & Platforms


Productivity & Collaboration: Google Workspace, Microsoft Suite, Trello, -----------, ClickUp, Notion, Airtable, Slack, Microsoft Teams, Zoom, Calendly, RingCentral, Skype


----------- & Customer Support: HubSpot, HelpScout, Freshdesk, Groove, VendorPM, Sage CRM Tools


Accounting & Finance: QuickBooks, Dotloop & DocuSign


Real Estate Platforms: KW Command, ShowingTime, Seller Shield


Design & Media: Canva, CapCut (Basic Video Editing)


Automation & Integration: Zapier, GHL


E-commerce: Shopify
PC Hardware Specifications:

- Two 24" Samsung curved monitors
- Intel Core i7-7700T - 8 MB cache, 4 cores, 8 threads
- 24GB RAM
- 500GB ROM + 1 TB external drive
- High-speed FIBER Wired internet (Up to 400 Mbps)

PC Software Specifications:

- Windows 10 Pro Version 22H2
- Folder Lock (My client's privacy is very important to me. Hence, I ensure that all files are locked with password so nobody else can access them)

Proficient in managing end-to-end marketing workflows using Go High-level, Active Campaign, and N8N for automation, lead nurturing, and CRM management. Experienced in project coordination with tools like Click Up and -----------, ensuring timely execution of campaigns and team tasks. Skilled in scheduling and client coordination through Calendly and Google Calendar and maintaining seamless internal communication using Google Workspace and Help Scout. Adept at creating interactive forms and feedback system with Typeform, scheduling and managing social content via Buffer, and producing polished marketing materials with Descript. Known for optimizing digital systems to improve efficiency, enhance team collaboration, and deliver measurable marketing results.

Aspiring Live Chat Support Agent with strong typing skills, basic English communication, and reliable internet. Dedicated, fast learner, and ready to work remotely with flexible hours.

Customer Service Professional with over eight years in the BPO and support industry. I’ve handled roles in healthcare, telecommunications, and travel, most recently with Jayride Group Limited, where I helped customers and travel partners manage bookings and resolve issues in real time. I’m known for being adaptable, reliable, and customer-focused, and I always aim to deliver a smooth and positive experience in every interaction.

I have over 10 years of experience in the customer and administrative service industry. My years of experience have afforded me a well-rounded skill set in providing optimal support both in businesses and individuals. I am adept in contributing to both internal and external front-line services and executive administrative support. In addition, my personal qualities and solid educational foundation, with a proven track record, make me an exemplary potential.

Over the years, I was able to hone my customer service, sales and administrative skills. Together with these, I have highly improved my phone and email etiquette. My previous job was with an e-commerce US-based company of which I have worked with for the past 6 years. I believe my experience will be valuable tools for me to function highly in any position. In addition, I have strong learning skills and the ability to quickly adapt.

Hi! I am a Customer Service Representative and a freelancer with 8 years of experience with international accounts and clients. I am experienced in handling inbound and outbound calls, sales, and email support. I am a solutions-oriented and inherently resourceful person with excellent written and oral communication skills, who can easily adapt, a fast learner, and a multi-tasker. I pride myself in being an organized person with great attention to detail

Dedicated customer service professional with extensive experience in providing exceptional support through phone, email, and live chat. Skilled in handling inquiries, resolving escalations, and ensuring customer satisfaction across various industries. Adept at troubleshooting, retention strategies, and sales support, with a strong ability to navigate complex customer concerns efficiently.

Key Skills & Experience:

Customer Support Excellence: Years of experience assisting customers with inquiries, technical issues, and order management, ensuring positive resolutions.

Escalation Handling: Proficient in Level 2 complaint resolution, working to address concerns promptly and professionally.

Multi-Channel Communication: Experienced in phone, email, and live chat support for both individual customers and B2B clients.

Sales & Retention: Skilled in upselling, customer retention strategies, and handling cancellations with a customer-focused approach.

Added Value – Leadership & Operations Support: Experience mentoring new hires, creating email template response and process maps, supporting workforce management with queue handling and reports, and assisting in operational efficiency.

Bringing a customer-first mindset and problem-solving skills, I strive to enhance customer satisfaction and contribute to business success through excellent service and effective communication.

I am an experienced Product Training Unit Lead with a strong background in training, process optimization, and customer success. At TaxDome LLC, I designed streamlined internal processes that enhanced operational efficiency for client-facing teams. I developed and executed comprehensive onboarding programs, ensuring new hires transitioned smoothly to certified roles. My oversight of training delivery for Customer Support and Sales teams emphasized quality and effectiveness.

I began my career as a Customer Success Representative, quickly advancing to Supervisor within six months, then transitioning to a dual role as Quality Assurance Specialist and Product Trainer. In January 2024, I was promoted to Product Training Unit Lead. Additionally, I taught ESL to Japanese students at Willies English Online, delivering personalized lessons and engaging content.

I am proficient in various software tools, including GSuite, MS Office, TaxDome, HelpScout, Intercom, and more, which enhance my ability to manage training and documentation effectively. With a commitment to fostering team success, I ensure every employee has the knowledge and skills to excel.

I am flexible, educated, hard-working individual seeking a remote opportunity. I have strong English and computer skills and can work independently with limited supervision. I'm comfortable with tight deadlines, multitasking, and working hard until the job is complete.

Experienced E-commerce Customer Support | Shopify, Zendesk, HelpScout, Gorgias, Email & Chat Support Pro

I'm a Customer Support Specialist with 6 years of experience. Efficient in handling customer's queries and concerns along with providing great communication and customer satisfaction

Hi! I’m Henson — a detail-oriented individual with extensive experience as a customer service representative and virtual assistant. With exceptional skills in strategic planning and attention to detail, I enjoy helping companies and individuals improve customer satisfaction, streamline operations, and achieve their goals efficiently.

To gain more experience, enhance myself to be a better person, and to be able to perform well in my work ----------- is also important to cooperate with workmates, be more accountable, be open and honest to each other, and show full commitment to the company.

I'm good at lead generation , appointment setting , email management ,calendar management.

A dedicated freelance customer service professional with 5 years of experience in delivering exceptional support and creating positive customer experiences.
I specialize in inbound customer support via
phone call, chat , email , and call center operations.
I’m passionate about helping businesses foster strong relationships with their customers.

I build my self to follow any instruction

I worked as a Customer Email Support/Community Manager/Content Operator at -----------. I believe I have a strong background in customer service/content management, excellent communication skills, and a keen eye for detail.

In my previous role as Customer Email Support/Community Manager/Content Operator, I developed relevant skills, such as handling customer inquiries via email, troubleshooting issues, managing website contents (promo codes and discounts), ensuring accuracy and consistency. I take pride in my ability to solve problems efficiently, provide excellent service, maintain clear, accurate and high-quality content, which aligns with the responsibilities of my position.

Key highlights of my experience include:
Customer Email Support: Providing timely and professional email responses, resolving customer concerns, and ensuring customer satisfaction.
Community Management: Maintain constant communication with our community of users, who regularly reach out via email regarding their payouts and report to us whenever our site is down or if there are any bugs in our tools.
Content Operator: Managing data, ensuring formatting consistency, and maintaining quality control.
Strong organizational and multitasking abilities, allowing me to handle multiple tasks efficiently.
Proficiency in Freshdesk, HelpScout, and other CMS platforms.

Proficient in managing digital marketing campaigns with a creative touch in designing pages and enhancing user engagement. Additionally, an expertise in graphic design and video editing.

Here are my skills demonstrate a well-rounded expertise in various aspects of digital marketing, design, e-commerce, customer support, eLearning, and project management:
Canva Design: Proficient in using Canva for graphic design, creating eye-catching visuals, social media posts, and marketing materials.
Video Editor: Skilled in video editing, including cutting, splicing, adding effects, and enhancing audio and video quality.
ThriveCart: Competent in utilizing ThriveCart for e-commerce, creating and managing sales funnels, and optimizing the checkout pages.
ThriveArchitect: Proficient in using ThriveArchitect to design and customize web pages, landing pages, and sales pages for online businesses.
ActiveCampaign: Experienced in email marketing and automation through ActiveCampaign, managing contact lists, creating email campaigns, and tracking engagement.
DeadlineFunnel: Capable of implementing DeadlineFunnel to create time-sensitive marketing campaigns and evergreen funnels to boost conversions.
HelpScout: Skilled in using HelpScout for customer support and managing customer inquiries efficiently, providing timely and helpful responses.
ConvertBox: Proficient in designing and deploying ConvertBox pop-ups and opt-in forms to capture leads and grow email lists.
H5P: Knowledgeable in using H5P to create interactive and engaging content, such as quizzes, games, and multimedia elements on websites.
LearnDash Course and Quiz: Experienced in using LearnDash to create and manage online courses and -----------pable of structuring comprehensive learning modules and designing interactive quizzes to assess learners' understanding.
ClickUp: Proficient in project management and collaboration using ClickUp, organizing tasks, and setting deadlines.