Good day! In my previous job, I was on the front line. I was the one who faced the customers, who talked to them, I was the one who assisted them, transacted their bills, booked their travel, offered…
I am a highly organized and detail-oriented scheduling professional with strong skills in planning, coordinating, and managing tasks to ensure smooth and efficient operations. With a natural ability t…
With more than 8 years of experience as Production Engineer, specializing in QHSE Auditing and Project Management.
I am an HR Director with expertise in talent acquisition, employee relations, payroll processing, and HR compliance. I specialize in streamlining HR operations, managing independent contractor agreeme…
Good communication skills, Computer Literate
I am Marie Jane Aquino Manalang, residing in Mabalacat City, Pampanga and currently working as an Executive Assistant to the COO at BMG Outsourcing. With 7 years of experience in Customer Service, 2…
As a Workforce Manager, I am responsible for optimizing staffing levels and ensuring smooth operational efficiency. My role involves strategic workforce planning, precise scheduling, and analyzing lab…
Results-driven Workforce Analyst, Sales, and Customer Support Specialist with a strong background in data-driven decision-making, performance optimization, and customer relationship management. Skille…
Over the course of my 17-year career, I have engaged in both strategic and transactional roles, offering enduring solutions that support corporate objectives and client services that dovetail with org…
Organized, detail oriented and extremely motivated and passionate in whatever I choose to do. Communicates effectively and highly driven to enhance my skill and knowledge. Goal oriented and effective…
Responsible for managing various HR functions which typically includes recruitment and onboarding, implement HR policies in compliance with labor law and company standards, employee relations, perform…
Russell Mathew Mesina is an experienced professional with a background in workforce scheduling, technical support, and data management. As a former Workforce Analyst II Scheduler, he specialized in sc…
Supervisor, Workforce Management
Accomplished Human Resources professional with extensive experience across key HR functions, including Compensation and Records Management, Performance Appraisals, Data Analytics, Learning and Organiz…
Real-time analyst with background in Digital Marketing, Customer Service, Data Entry and Workforce Management.
HR Strategic Partner with 18 years of demonstrated success in developing and implementing impactful HR strategies, improving quality hires through talent acquisition tactics, and lowering time-to-fill…
I am a dedicated and results-driven BPO leader with 16+ years of experience in operations management, training, and team development. My career has been built on empowering teams to exceed expectation…
Hello! I'm a Power BI Developer with a passion for turning data into actionable insights. With years of experience in data modeling, visualization, and analytics, I specialize in helping businesses h…
I always believe that I exist to support the Vision and Mission of a thriving organization.
Can work/anytime, also a handyman, can do house/car painting, carpentry, electrical, masonry et al.
I am a Workforce Management (WFM) Specialist with over 5 years of experience in workforce planning, forecasting, and real-time monitoring. I have worked with BPOs and global companies, helping them op…
Hi, I'm CarlI've been working as a Workforce Real-Time Analyst for two and a half years now, and throughout my career, I've gained valuable experience in customer service, subject matter expertise, an…
Experienced in managing the end-to-end recruitment process, overseeing timekeeping procedures, and handling employee relations. Skilled in various HR functions, with a strong ability to drive process…
Hi! I’m a virtual assistant with 5 years of experience. I'm fast and efficient, can work under minimal supervision. Both team and single player. I am passionate about being a virtual assistant Profici…
As a CSR or customer service representative are assisting customers by answering their inquiries, resolving their issue and ensure good customer experience through phone, chat or email. Workforce A…
I am seeking either a part-time or full-time position where I can leverage my experience while continuing to learn and grow.With 10 years of experience in the BPO industry, I possess strong communicat…
Experienced Human Resources Business Partner with a demonstrated history of working in the information technology and BPS industry (Finance & Accounting,Health Administration, and Contact Center) . Sk…
Dependable and detail-oriented professional skilled in time management, collaboration, and organizational tasks. Known for delivering accurate results efficiently, I excel in handling administrative s…
I am a social media buyer, social media planner, meta creative strategist, and online presence manager with 10+ years of experience helping businesses thrive online. Whether you need brand presence on…
4 years of experienced as Customer service representative US based. 1 year experience as part of workforce management
9 years in Workforce Management (WFM) field. Experienced in Real -time management, schedulingand short and long-term planning. Also been a trainer, thought basic WFM knowledge andinformation to newly…
• INSTRUCTOR at Community Colleges of the Philippines Foundation (2013) ? Subjects handled: Food and Beverage Tourism Financial Management -----• TECHNICAL SUPPORT REPRESENTATIVE at Convergys…
I want to have an opportunity to apply in your company and I want to know more about your industry. I’m looking for a career growth that can also enhance my ability in communication, sales and custome…
Proficient in Sales & Marketing strategies, skilled data encoder, adept in managing people and fostering team synergy for impactful sales growth.
I have a high level of experience in service industry
I can be your go-to person for data, dashboards, and digits.With strong skills in Excel, Power BI, and financial analysis, I turn messy numbers into clean, powerful reports that drive smart decisions.…
Within my 13-year Workforce and Reports Analyst career, I have built multiple dynamic Excel dashboards that positively impacts production KPIs, developed forecasting models that ameliorate business st…
Workforce professional for more than 10 years working mostly with Excel and other Microsoft and Google platforms. I also have experience with customer service, administrative tasks, reporting, macros,…
Results-driven professional with expertise in executive support, digital marketing, and operations management. With over 16 years of experience in customer service and business process optimization, I…
More than 4 years of experience in creating policies and processes procedures, team management, system design management, and customer support.
I am a hardworking person, Can easily adapt on changes, looking for new challenges and new opportunities to grab as a virtual assistant to learn and grow in this industry
Skills that I possessed are administrative jobs and customer service to ensure achieving the company’s mission and vision. By providing excellent and accurate customer service is one of my objective…
Experienced Workforce Management Supervisor with 10 years in the BPO industry. Proficient in real-time analysis, scheduling, reporting, and team leadership. Skilled in tools like Salesforce, PowerBI,…
If you’re feeling overwhelmed by a mountain of tasks and your to-do list is longer than your favorite Netflix series, you’re not alone. Many entrepreneurs struggle to balance admin work with their pas…
Proficient Administrative Assistant with over 8 years of experience, specializing in administrative work, problem solving, planning, and optimal assistance.Proven efficiency with an ability to quickly…
Over the past five years, I have dedicated myself to the field of Workforce Management, honing my expertise in both scheduling and real-time management. My journey has been marked by handling multiple…
I am Marian Shane, a Workforce Management Analyst with 4.5 years of experience specializing in scheduling and real-time monitoring. Throughout my career, I’ve developed a strong ability to optimize wo…
I have years of work experience in human resources that focuses on recruitment, employee relations, and performance management. I’m wishing to bring my knowledge, skills, and commitment to your compan…
* With extensive experience in Human Resources, I am a strategic leader with core transferable skills applicable to any role or industry, such as Life Insurance, FinTech, Retail, and Shared Services.*…
A dynamic and reliable virtual assistant with 13years work experience, with core skills in email management, data entry, research and Microsoft office tools. Aiming to bring positive impact to clients…
Hey! I'm Mylene Tayam.I have 6 years of experience in BPO, with expertise in customer service and real-time analysis. I'm currently looking for a remote job, not only to develop my acquired skills but…
Cum Laude graduate with a Bachelor’s in Elementary Education and diverse experience in outbound customer service, admin support, and property management. With 2 years as a Customer Care Consultant in…
Virtual Assistant
I have more than 10 years experience in teaching Psychology and other Social Sciences subjects. I have 4 years experience in online teaching in Psychology and English. I have skills in training and ta…
I have many qualifications that I believe would make me an excellent choice for the job.I am an experienced Data Specialist with a demonstrated history of working in theconsumer goods industry. Skille…
> Willing to work under pressure > Microsoft Office proficient (Word, Excel, PowerPoint, Database), knows basic computer functions > Resourceful, analytical and detail-driven with capabilities in co…
As a Digital Media Senior Associate, I manage and optimize Google Ads campaigns for clients. I develop strategies, execute campaigns, analyze performance, and implement optimizations to maximize ROI.…
As a People & Culture Officer my core skills is center around cultivating a workplace where people feel valued, empowered, and aligned with the organization’s mission, while ensuring smooth operations…
With ten years in capacity planning, real-time workforce management, and virtual assistant, I have gained a wide range of skills through both education and hands-on roles. I am trained in dealing with…
Position: General Virtual Assistant, Graphic Designer, Data Entry Specialist, Chat ModeratorOverview: I am a highly adaptable and skilled professional with a diverse background in administrative supp…
Workforce management (WFM) is an integrated set of processes that a company uses to optimize the productivity of its employees. WFM involves effectively forecasting labor requirements and creating and…
Good communication skills proficient in microsoft office good in handling customers needs and complaints
The RTM constantly monitors real-time queues, keeping an eye on metrics such as call volume, response time objectives, and schedule adherence. By doing so, they ensure that service level targets are m…
A highly organized and efficient Virtual Assistant with experience in the hospitality industry. Skilled in managing administrative tasks, customer service, and operations support. I am dedicated to pr…
Demonstrated strengths in Leadership/Supervision, Workforce Analytics, Scheduling, Forecasting and Planning and Data Management. Good at troubleshooting problems, Client service and building successfu…
*Strong Analytical skills*Expert knowledge in Microsoft Excel, Google sheets, Locker studio.*Excellent Verbal and written Communication skills.*Ability to learn with minimal supervision.Work experienc…
Workforce Management Analyst, Consultant. Quality Assurance, Customer Service/Operations Support/Manager, Trainer/Mentor. Reporting, Emails, Communications
I have over fifteen years of experience in the Business Process Outsourcing industry, which has provided significant financial benefits and the opportunity to be part of a global business—something I…
Currently working as Real Time Analyst in a Travel Agency company
Recruitment and HiringEmployee RelationsFile Management Data EntryEmail ManagementProblem ManagementAuditing
A degree holder of bachelor of science in Aviation Logistics. I have experience in working in a BPO company where I am a Real Time Analyst, where we monitor the agents. interpret, analyze and give rec…
A dedicated and results-driven professional with extensive experience in workforce management, real-time analysis, and customer service excellence. With a proven track record in supervising high-perfo…
I have experienced in using WFM Tools (IEX, Livevox, CUIC, CXONE, Incontact & AWS). I also worked on data analysis, maintain reports to support and meet client needs. I am proficient in MS Excel, MS O…
Experienced Workforce Management Analyst with 3+ years of call center experience. Skilled in analyzing call volume, monitoring staff and performance, creating reports, and identifying areas for improv…
Highly skilled and results-driven Senior Representative, Real Time Analyst with a proven track record in managing workforce efficiency, monitoring real-time operations, and ensuring optimal service le…
• July 2021 – Present Sr. Representative, Real Time Management Concentrix – IT Park Cebu - “Responsible for planning, creating and communicating forecasts and schedules”. - “Maintaining the right…
Business Development & Operations Specialist | 12+ Years of ExperienceResults-driven professional with expertise in lead generation, project management, and social media marketing. Skilled in customer…
16 years of diverse corporate experience in IT, particularly in IT support processes overseeing Incident Management (IM) and Service Request (SR) handling in accordance with ITIL practices. I have be…
Experienced and versatile professional adept at navigating diverse roles within the realm of customer service, technical support, and operational management. With a solid foundation as a Customer and…
Hi, my name is Chin! I am a proficient, self-motivated Virtual Assistant with excellent skill and I able to multitask and prioritize tasks effectively, resulting in timely completion of projects and h…
Im a flexible worker. Can blend in different Environment and able to work under pressure
Efficient in managing multiple tasks and prioritizing responsibilities. I utilize ms tools and softwares very well.
As a seasoned Operations Manager, I bring extensive experience in overseeing multifaceted operations and driving organizational excellence across diverse sectors. My comprehensive skill set spans stra…
I have various experiences in doing administrative works
A reliable and detail-oriented professional with 3+ years of experience in handling multiple programs in fast-paced environments. Multitasks smoothly to manage high-tempo workflows and adept at monito…
I hope this letter finds you well. My name is Jessa M. Herrera, and I am writing to express my interest in the freelance position you have available. With a robust background in social media managemen…
With more than 10 years of comprehensive experience in the BPO industry, I have consistently delivered exceptional results. My background includes 8 years as a Quality Assurance Analyst, where I honed…
Reliable, detail-oriented, and analytical psychology graduate transitioning into data analytics with a strong foundation in research, statistical analysis, and problem-solving. Proficient in managin…
Highly motivated and results-oriented professional with expertise in Marketing, Human Resources, and Project Management. Proven ability to lead and manage projects effectively, coupled with a strong b…
HR Coordinator handles the Recruitment, Payroll/Compensation and Benefits and Handles Man Power in one of the Biggest Retail Store in the Philippines. Extremely strong leadership skills. Excellent int…
Professional with over 7 years of work experience. Demonstrated skills in preparing documents, report writing and file management. Ready to render quality service for a position which should I qualify…
To work as a competent employee in a challenging environment, contributing a unique fusion of analytical thinking and creative problem-solving. Along with a desire for growth opportunities in both per…
I am an experienced HR Operations and Learning & Development professional with a strong background in resource planning, staffing, talent management, and end-to-end coordination of learning programs.…
Highly skilled Workforce Management professional with a proven track record in resource optimization, data analysis, and stakeholder management. Possesses strong expertise in capacity planning, foreca…
I am your go-to virtual assistant, with the skills and expertise to take your business and personal life to the next level. I can assist with any administrative work, social media management, data ana…
I have a decade experience in Human resource dept.
I’ve worked in jobs that involve organizing things, helping customers, and managing HR tasks in different kinds of companies. I’m good at HR work, making customers happy, and talking to people. Some t…
Results-driven Workforce Management and Data Coordination professional with over 10 years of progressive experience in staffing data management, workforce planning, and customer service. Demonstrates…
Results-driven professional with over 12 years of experience across banking, resource management, and admin & procurement. Adept at managing financial transactions, optimizing resource allocation, and…
Results-oriented scheduling specialist with a proven track record of consistently meeting tight deadlines and achieving demanding objectives. Highly efficient, accurate, and driven, specializing in IE…
Oversee daily HR operations and on-site staff coordinationSkilled in recruitment, interviews, onboarding, and employee trainingProficient in employee relations, conflict resolution, and workplace mora…
To showcase my professional proficiency, I cover all aspects of human resources, ranging from onboarding to offboarding, inclusive of training and development, performance management, employee relatio…
Human resources Specialist with experience managing employee benefits, employee hiring and onboarding, performance management and HR records. Reliable and organized team member with the ability to com…
1. Works closely with employees to resolve issues. 2. Provide guidance on employee policies and procedures, and ensure compliance with employment laws. 3. Do office works like time sheets, scheduli…
With 19 years of expertise in workforce management and call center operations, I bring a wealth of experience as a seasoned Workforce Analyst. Skilled in scheduling, forecasting, and optimizing staf…
My objective is to establish a better position and a higher compensation while I leverage my work experience. I have 14 years of experience in handling customer’s concern. I have provided assistance…
Highly skilled Customer Service Professional with over 9 years of experience in call centers and a Virtual Office Assistant with 5 years of experience managing administrative tasks. Proficient in comm…
Virtual AssistantWeb ResearchData EncodingMicrosoft ExcelGoogle SheetsCustomer ServiceSchedulingPlanningProcess ImprovementSix Sigma
Have experience in managing the call volume, daily attendance and program break schedules Assist with creation if metrics and targets for services Work closely with the operations team to analyze…
Enhance Your Operations with an A+ Executive Assistant & Multi-Skilled HR Professional!Looking for a dedicated partner to help you navigate the complexities of your day-to-day operations? As an A+ Exe…
Experienced leader with demonstrated expertise in the outsourcing industry. Skilled in Operations Management, Business Analytics, Customer Relationship Management (CRM), Project Management, Financial…
Worked for more than 15 years in BPO/BPM industry with high experience in the field of Telco Technicalities, Mortgage (Financial), and Order Management. Handed multiple accounts of different areas in…
I am responsible for making sure that we have a balance service level between calls. My task also includes balancing breaks, checking issues on dialer and real time monitoring for sudden outages. I al…
With over a decade of experience as a virtual executive assistant and 3 years as a project manager, I bring a proven track record of superior administrative support and efficient project oversight. My…
Canva creative design for Facebook and InstagramVideo Editing (Facebook reels and video)HardworkingReliableTrustworthyExcellent English grammarGood in written and oralExcellent Managerial skillI manag…
As the current Delivery Line Manager at HyLogic, my role is centered on ensuring end-to-end delivery of a managed global application, driving service reliability and operational excellence. Our team's…
I excel at my current position as HR and Admin Assitant, under Payroll Processing. I handled more than 200 manpower providing their weekly salary manually. I also assist legal cases in my former compa…
- assisting employees with onboarding processes - Process regularization and non regularization of employees in Technology - Process employee related cases - Present attrition report and analysis…
I have handled client's inquiries through phone calls or social media messages. Any concerns are immediately addressed through quick thinking and creative solutions with practicality. I am accustomed…
With my administrative support, data management, and customer service background, I am well-prepared to meet the requirements for a Virtual Assistant role. I have extensive experience running and anal…
Highly dedicated and driven with passion in helping others through my chosen field. Open for part time jobs in Human Resource and Admin Tasks
I've been working in the BPO industry since 2009. Started my career as a Customer Service Representative then became a Technical Support Representative on an Australian Telco account. I also had an ex…
Dedicated Administrative staff and have experience as a Customer Service representative. I have worked with numerous branches and payrolls and client concern inquiries. Expert-level proficiency with M…
Dedicated Talent Supply Demand Analyst. My professional journey encompasses extensive experience in recruitment, sourcing, quality assurance, office administration and organizational leadership. I pos…
I am a hardworking person and passionate to learn new things, I also take initiative in finding creative solutions and willing to go the extra mile to ensure success.
With over 8 years of experience as an event coordinator and social media manager, I bring a unique blend of creativity, organization, and strategic thinking to every project. My background in customer…
Raniel Lozares raniellozares008@gmail.com +639391934203 Dear Hiring Manager, My name is Raniel Lazares, I'm very interested to apply with your project wherein I can showcase my talent, skill a…
Strong communication skills, detail oriented, organizational skills, analytical skills. Knowledgeable in Microsoft Word, Excel, PowerPoint, Google Sheets, Calendar and Canva.
As a dedicated Customer Service Representative with five years of experience, I have honed my skills in delivering exceptional support and resolving customer inquiries efficiently. My role involved:Pr…
Intermediate Power BI skills Workforce optimization Short term forecasting
•7 months Team Leader; focusing on coaching and development of associates. •2 years of credit related, business operations and client contacts experience, handling business risks as an analyst on a f…
With over 5 years of dedicated experience in workforce management and reporting, I am a driven leader committed to driving organizationalsuccess. I specialize in guiding cross-functional teams and spe…
A Hospitality Professional who has been in the industry for 13 years. A natural-born team player, and a former university instructor.
Workforce professional. Provides in depth analysis in forecast and provided data.
Collaborative executive administrative personnel with strong organizational skills and excellent experience in office management. Results-oriented, ready to take challenging assignments and exhibits s…
English ProficiencyOrganizationRecruiterI can do flexible tasksCan work under pressureBroad imaginationProblem-Solving
•I love to work and serve to a company/people with the same heart and principles that I have.•I love to help companies/people find solutions to their problems to achieve maximum results/productivity.•…
I am a beginner Copywriter/Graphic designer/WordPress developer with certificates. I’m a fast learner, a reliable and efficient person with an inquiring mind. I am also organized, I provide attention…
Good day! I am looking for
Healthcare Customer Services and Specialist Global Workforce Management
Hi, I'm Camille Go, currently an HR team leader in the UAE, interested in transitioning to a virtual assistant role. I have 9+ years of HR experience in healthcare, marketing and events, and supermark…
I am currently taking up my Juris Doctor degree, I am well versed with human resource and administrative management, it being that I am a criminologist and am well versed in psychology. I have experie…
As an independent and highly adaptable individual with strong analytical, leadership and communication skills, I strive to be the go-to person who can be relied on to deliver excellent results. I am p…
I'm a results-oriented professional with a diverse background in sales support, workforce analysis, customer experience, and research analysis. Leveraging extensive experience in managing customer int…
Detail-oriented professional with extensive experience in data entry, customer service, document review, and real-time analysis. Proven ability to manage multiple tasks efficiently while maintaining a…
Managed a company for several years, handled accounting as well as handling personnel and scheduling. Also knowledgeable in terms of information technology. College degree holder BS-International…
As a Human Resources Management Specialist/Consultant, I provide expert guidance and support in all aspects of human resource management. My role involves developing and implementing HR strategies, im…
Obtain a position in a company where I can optimize my skills to accomplish the company's goals.
Possesses a unique blend of skills developed through roles in teaching, counseling, human resources, and school administration, combined with a strong IT and marketing background. A highly versatile a…
I have 11 years of extensive experience in general management. In those 11 years, I have spent 7 years of my career in corporate management, mainly rooted in overall company operations. I have also wo…
As a legal, there are few important skills that one must have. I have developed few of those skills from my current work and my previous ones, such as: 1. Having a communications skills. I've been a c…
Dynamic customer service professional with expertise in handling patient inquiries with empathy and facilitating seamless transfers to appropriate departments. Experienced in managing executive checku…
A Workforce Management expert with a solid 10 years of experience in the BPO industry. Leads a total of 90+ WFM personnels who supports about 2000+ agents across multiple platforms, programs and geos.…
A registered psychometrician finding a work that aligns with my field and skill. Highly capable with strong communication, interpersonal skills, and excellent judgment. Armed with a strong and thoroug…
Bachelor of Science in Psychology graduate who did internship in clinical, educational, and organizational/industrial settings. I graduated with honors, and a HREAP Certified HR Associate.
As a secretary or Administrative Assisstant I work a multi-task role. I do filing, schedule meetings or events, data-entry, and having good communication skills. Also do ad-hoc tasks that required by…
I'm a goal-driven and pro-active individual. I am willing to learn more and excited to be part of this VA world.
Im a long time educator in a higher education level, teaching entreprenuerial, feasibility and franchising. I'm a client/ customer oriented. I inspire and motivateour clients to become competent,chari…
Dynamic and customer-focused professional with 5 years of experience delivering top-tier support. Proven track record in resolving issues, managing high-volume inquiries, and enhancing customer satisf…
I have over 10 years of solid experience in leading multifaceted-roles in human capital and data-processing in an ISO-certified multinational companies. While I am a specialist for every facet, I find…
My goal in every project is to find work that stretches my ability to help my clients hit their goals. I am a dedicated, hardworking, reliable person and willing to be trained. Supported many US-base…
Experienced in workforce management with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Data Validation, Workforce Management, team work, Business Process Outsour…
As a Workforce Management Associate for 3 years, I am a successful at collecting and entering data in a database and maintaining accurate records effectively.
Hi, I have years of experience as a secretary in a government company. I have dealt with different scenarios and people. I also worked as a COMMJNITY FACILITATOR in an Non Government organization. m…
Has experience on customer support 9yrs in BPO industry, working as a workforce lead in private company (BPO)
Experienced Workforce Management/Real Time Analyst with 2 years & 6 months ofexpertise in scheduling and real-time monitoring within contact centers. Adept atoptimizing workforce efficiency, reducing…
This is Je! I am passionate with everything I do. I have 5 years of experience in the BPO industry which includes Customer Service and Workforce Specialist tasks. In my role as Workforce Specialist…
Profile Description With over 8 years of diverse experience in sales, technical support, and workforce management, I bring a comprehensive skill set and a proven track record of excellence to the r…
HR Professional who has a global experience in the following different fields : Compensation, Performance, Workforce Planning, Global Reporting, Employee Life Cycle and Recruitment
I am a HR Professional for at least 4 years and Procurement Specialist for at least 1 year.
I'm an experienced Workforce Management Team Leader and Data Entry expert for over 10 years. My fields of expertise are:- Real-Time Management of over +5,000 employees for Google, managing queues, KPI…
An accomplished HR professional with over 5 years of experience in HR Operations, specializing in the Employee Life Cycle. Expertise includes employment changes, absences, benefits administration, off…
Seasoned team leader and real-time data analyst with hands-on experiencein customer service, sales, technical support, queuemanagement, performance management, and appointment setting.
I am skilled and experienced in WFM field, not just with Real-time management but also with scheduling and long-term capacity planning.
Experienced in customer service, sales, and workforce management. As a customer service and sales representative it honed my ability to communicate effectively with clients and resolve inquiries effic…
10 years BPO experience. Hybrid(Leader-Operations;Leader-Workforce)
I'm Rose and I am a highly motivated and dedicated individual.I have a background in Administrative tasks such as Email Management, Reception Tasks, Customer service assistance, also in Data Entry, Bo…
o Display Time flexibility towards shifts as per work floor requirements o Responsible for Real Time management and make sure that the right numbers of agents are seated to answer an accurate forecas…
As a versatile professional, I excel in Administrative tasks by organizing schedules, managing files, and ensuring smooth office operations. My expertise in Email Management allows me to efficiently h…
As a Data Encoder, I focus on transforming data into formats that enhance efficiency, security, and compatibility. I deliver reliable data encoding solutions that support seamless data management and…
As an experienced Assistant Manager of 4 years, and working in BPO for more than a decade, I have a proven track record of increasing efficiency with my team's productivity , Quality above 98%, and im…
Main Responsibilities: Manage the call volume, daily attendance and program break schedules Assist with creation if metrics and targets for services Work closely with the operations team to analy…
I am currently working as retail sales manager at Tagum Gasul Enterprises Incorporated. I am in charge of Sales, Expansion and Inventory of LPG product (Fiesta Gas)
I worked as a customer service representative for financial institutions, payment processing companies, health institutions, ride-hailing companies, telecommunication companies, and American technolog…
I am a sincere, versatile and dedicated individual who is career motivated. I have extensive experience in various industries. I'm a people person, and I have adopted to technology and hybrid workin…
Throughout my career, I have accumulated invaluable experience that has honed my analytical skills and equipped me with a comprehensive understanding of business operations and IT infrastructure. My j…
I've been in the VA industry since 2008 and as a BPO industry since 2016
I have 1 year experience as a Workforce Analyst, 6 months as a Customer Service Representative, have Travel Agent experience and as a Sales Administrative Assistant in a hotel.
Goal driven and solution-oriented with 1 year of hands-on experience in Human Resource Compensation and Benefits Department and 2 years of experience as a Guidance Counselor. Combining expertise in th…
I have about 10 years of experience in Workforce Management (WFM), I've honed my skills in Capacity Planning, Real-Time Management, reporting, process improvements, and people development. I've active…
I am a technical person by peofession who shifted career to become a Global Human Resources practitioner with the end in mind of providing services to the people. My achievements are the following:…
As a skilled virtual assistant specializing in administrative tasks, I offer reliable and efficient support to streamline your workload. With experience in data entry, email management, scheduling, a…
Results-driven Workforce Manager in optimizing staff scheduling, forecasting labor needs, and enhancing overall workforce efficiency. Proven ability to drive operational excellence through data anal…
Experienced Human Resource Specialist adept at fostering a positive and inclusive workplace culture. Skilled in recruitment, employee relations, and talent management. Committed to ensuring organizati…
As a multifaceted professional, I excel in various roles: as a Sales Head, I strategically plan and lead my team to surpass targets while building strong client relationships; as an Administrative Man…
I work as a customer representative for both a food delivery app and an Airbnb rental service. In my role, I handle customer inquiries, resolve issues, and ensure a smooth and satisfactory experience…
With over 8 years of experience in the BPO industry, I have had the privilege of working in customer service and advancing my career to become a proficient workforce analyst. I am passionate about del…
Supervisor related tasks
I was a police officer with the rank of police major before my retirement. I was designated as Chief of Police in two municipal police stations. I was also designated as the Intelligence Officer of a…
Dynamic and dedicated BPO professional with over 5 years of experience in customer service, technical support, and process management. Proven expertise in managing high volume call centers, enha…
A licensed psychologist and psychometrician who has an extensive experience in strategic human resource management, organizational development, psychological assessment, test development, counseling a…
I can work under less supervision I have a lot of work experiences from sales, to banking, to marketing to human resource but i believe i can learn more and i am very much willing to learn more. I am…
-Helping professional - Instructor (General Education, Research and Psychology subjects) - Resource speaker - Module developer -
Currently working as a Business Process Senior Associate at Google Operations Center
The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met. Generate ideas for process and service improvement planning Work cl…
Hi! I am Jovin and I am working in the BPO industry for 8 years now. I have experience in customer service, sales and Workforce Management. I started as an agent and work my way up to be a Workforce A…
Highly motivated and professional HR Services Specialist with over 2 years of experience providing high-level support tostakeholders. Possess exceptional communication and interpersonal skills with a…
? Monitor agent activities ensuring adherence to schedules and activity entries are up to date with scheduling systems. ? Assist with creation if metrics and targets for services ? Work closely with…
Please see my resume for your references
I am from the Philippines and a graduate of Bachelor in Broadcast Communication. Aside from our native language, I also speak English fluently. Throughout my career, I have written bunch of stuff for…
Experienced Senior Site Manager with a demonstrated history of working in the information technology, service industry and eCommerce. Skilled in Operations Management, Sales, Service Level Agreements…
General Clerk Navy Exchange - Atsugi, Japan November 2021 to October 2023 General Clerk keeping track of Daily sales report, Transactions and payroll hours. Prepares a variety of correspondence,…
• Communication Skills: Effective written and verbal communication, Strong presentation skills and Active listening ability. • Teamwork: Collaborative approach to work, Ability to work well in a team…
Over the past decade, I have honed my expertise in the BPO industry, progressing through roles such as technical support representative, CSR, Billing Associate, Field Service Coordinator, Project Mana…
Dynamic and experienced HR professional with over 5 years of dedicated service in human resources. I bring a rich background with more than 10 years of expertise in secretarial, administration, and fi…
I am Licensed Midwife by Profession with more than more than 4 experienced as healthcare practitioner. And worked as Human Resources Coordinator in one of the Hospital in Saudi Arabia from Feb. 2019 t…
Passionate, Career-driven, Goal-Oriented Promoted from a Loan Specialist agent to Workforce Management - Business Expert (Hybrid of Supervisor and Asst Manager) in a span of 7 years in a BPO compan…
Hi I have been a Customer Service Representative since 2006,wherein i have been with Internet Service Providers and Telco such as At&t, Time Warner Cable and Virgin Mobile. After Pandemic my current c…
Welcome to my profile! As a virtual assistant and Team Leader, I have a diverse range of skills and experience to offer. With 12 years of experience in BPO, 8 years as a supervisor, and 2 years as a V…
I am currently working as a workforce management associate manager.
BPO Experience in Outbound call for Healthcare Insurance, Home Insurance and Auto Insurance. Customer Service Representative in Walmart Chat Support. Had a 3 months experience as a Real time analyst i…
Have 14 years experience of combined Customer Service, Real Time Analyst, Supervisory and Managerial position.
Manny Gigantone is a seasoned HR professional with over 28 years of experience across various industries, including healthcare, transportation, and manufacturing. His expertise lies in implementing st…
I graduated as a nurse but took a different path after my graduation. I decided to work in an office setting and started to work in Citu government of Makati. I am very keen to details and a multi-tas…
Responsible for the processing of compensation and benefits activities based on the existing policies and programs. Provide operational assistance to supervisor ensuring that all process and procedure…
As a Knowledgeable Workforce Analyst with 5 years of experience in Workforce and an additional 5 years in Customer Service. My combination of workforce analysis skills and customer service experien…
I am organized, and a fast learner with good interpersonal skills. I possess sound knowledge of the hotel and restaurant management industry as well as a workforce planning scheduler. I believe I am h…
Influential and innovative individual with proven organizational skills, take-charge and account management experience within various industries. Friendly and outgoing with a knack focus on divers…
I am a fresh graduate of BS Legal Management, a combination of legal and business studies.I have an experience in managing an online micro-business as self-employed. I am also an author of a book enti…
I am a graduate of BS Psychology and a Certified Human Resource Associate. I have been in the Human Resource induatry for more than 5 years.
Greetings of Good Health!! I am Louie Corral, an HR practitioner since 2016. My work experiences most likely involved Employee Relations, Coaching, Administrative Hearings, issuance of NTE up to No…
A passionate Senior Manager with 2 decades of experience in Technical Support, Customer Service, Quality Assurance, Workforce Management, and the like. Skilled in people and operations management with…
looking for a part time job for my vacant hours
With more than 12 years of experience in BPO covering technical and customer care support, I was able to use the English language with a Master's level of comfortability. I was also able to improve my…
I am Pearl Maquiling a regstired chemical engineer. I am currently working in an Bioethanol Industry as a process engineer. My time in this role has not only expanded my technical knowledge as a chemi…
Workforce
Hi, I'm Jove Aguilar, and I've been in the BPO industry for 5 years, three of which have been dedicated to Workforce Planning and Management (WFP&M). My experience in the field of WFP&M makes me profi…
For over 3 years of experience as a customer service representative, I received consistent praise for my exceptional customer service and ability to maintain a positive attitude in a high-pressure env…
I have skills in creative writing, grammar. I am a teacher and i have experience teaching English for 10 years. I also a graduate of Business Education and love to work with passion and dedication.
I'm currently a Human resource officer and also handling payroll. my previous experience are store supervisor, shadow teacher and a station supervisor.
My educational background matched with many years in Human Resources, Management and Adminiatrative work has truly shaped my career goals. That is to provide relevant and quality service wherever I am…
I am with the WFM Department for almost 6 years. I was a Real-Time Analyst for 3 years supported 2 projects, with both had Service Level as their main KPI. Monitoring queues, agents’ schedule, and per…
Certified HR Professional and dedicated Human Resource Administrator adept in managing end-to-end HR processes, encompassing sourcing, acquisition, onboarding, employee experience, retention, and offb…
I work as subject matter expert on resource management concepts and scheduling tools for the assigned business teams. SKILLS - Strong execution skills with focus on meeting timelines and deliverin…
A career-oriented person with good interpersonal skills, equipped with extensive knowledge, could perform under pressure, and can work less supervision. Willing to learn more and able to appreciate th…
An exceptional leader and polished professional with 16+ years invaluable experience in all facets of HR, hotel, resort and restaurant operations and management including food safety, rendering excell…
An Operations Manager with over 7 years of work experience in various fields of customer service, sales, healthcare and workforce. Versatile and committed to leading a team to reach the goal. Personab…
Here are my skills that I believe I can contribute in your company. Good communication skills, Fluent in English, Proficient in basic computer skills, Willing to learn and trained, Quick-learner, Self…
I am Guillermo Cortes. I can work as virtual assistant and assist our customers or clients with doing research and data entry.
Hi! I'm Kristine Joy Baraquiel. I have a lot of experiences when it comes to doing payrolls, general works of HR, knowledge able about government benefits and documentations of business permits. Very…
Strong background experience in Human Resources and Office Administration. I am an organized, hardworking, passionate, and very people-oriented person. Fluent in English and can converse well. For m…
