Got too much on your plate? I’ve got you covered!I have over 20 years of experience supporting day-to-day business operations, administration, and internal coordination. My role has consistently been…
My name is Mark Steven Manalo, and I’m based in the Philippines. I bring over 15 years of expertise in the BPO, BPM, and Workforce Management sectors. Over the past 8 years, I’ve concentrated on Workf…
As a graduate of a management course, I am equipped with great communication, time management, and organization skills. I have technical literacy in Microsoft Applications, Google Workspace, Adobe Sof…
Seasoned customer service professional and extensive experience in WorkforceManagement (WFM). Eager to contribute to a forward-thinking team where I canapply my expertise, grow professionally, and hel…
I have Experience in social media marketing that helped me generate leads for real estate properties and was able to help clients fulfill their demands and needs to close the deal
Expert in virtual and hybrid healthcare sales with advanced proficiency in leveraging CRM platforms, video conferencing technologies, and digital content creation tools (Filmora, Clipchamp) as well as…
I am a result-oriented professional with over 10 years of experience in administrative, clerical, customer service, technical support, and workforce management. Skilled in real-time data analysis and…
Real Time Analyst, generating service levels, shrinks, OT/AVTO, Absenteeism, coding coaching, trainings at General Motors.
I'm proficient at speaking English as I have worked as a Customer Service Representative for Amazon and Etsy. With that being said, I can empathize with my clients and is patient enough to understand…
Experienced customer service professional committed to growth and delivering exceptional support. Recently transitioned into workforce roles to enhance my skills and drive personal and professional de…
Hi, I’m Earl Clint! I have over 8 years of experience in customer service and 3 years as a Workforce Real-Time Analyst, and I’m now bringing my skills into the Virtual Assistant field. I specialize in…
Workforce Management and Operations Analyst supporting global and fintech accounts. Experienced in real-time operations, SLA management, line adherence, and productivity optimization, with a strong fo…
Results-driven Workforce and Capacity Planning professional with over 12 years of experience in technical support, real-time management, forecasting, and resource optimization across global BPO organi…
Virtual Assistant | HR & Payroll | Admin & Client SupportHi! I’m Maria Christine Madrid, an experienced Virtual Assistant with over 8 years in HR, payroll, and administrative support for U.S.-based cl…
With over two years of experience in an AI-centered educational startup, I have developed a diverse skill set in multimedia production, voice acting, content creation, and team leadership. My career b…
Workforce Management professional with 16 years of experience in the BPO industry, with the majority of my career focused on Workforce Management. I started as a Technical Support Representative at SY…
Experienced Content Moderator, Quality Assurance Analyst, and Real-Time Analyst with 7 years in the BPO and tech support industry. Skilled in enforcing content compliance, monitoring service quality,…
I am a loyal and trustworthy employee who can work alone or as part of a team. I'm a hardworking and quick learner. I graduated with a degree of Bachelor of Science in Information Technology. I'm curr…
My background is in workforce management, reporting, and analytics, and in recent years I’ve also led a team of developers managing HR systems and technology projects that improved employee experience…
support Microsoft office.>email configuration.remote desktop/laptop troubleshooting
Dedicated and detail-oriented professional with extensive experience in workforce management, customer service, and administrative support. Proven ability to handle high-pressure environments, analyz…
Seeking an entry-level opportunity with an esteemed organization where I can utilize my skills and enhance learning in the field of work. Capable of mastering new technologies.
I have years of expertise in sales, technical support and workforce analyst. Pursuing a full-time remote job where I can utilize my skills and experience in a productive work atmosphere and as a sprin…
Hi there! I'm Gerard, a Technical Support, Property Manager Software, Real-time Analyst with 8 years of experience helping clients achieve their goals through high-quality and reliable services. I spe…
I am a dedicated and skilled worker known for my proficiency in communication, project management, problem-solving. With a keen eye for detail and a proactive attitude, I consistently strive for excel…
I am a highly adaptable professional with experience in customer service, real-time operations, and social media content moderation. Over the years, I have developed strong organizational, communicati…
I am an experienced Virtual Assistant, Operations Leader, and Account Manager with 15+ years of proven success in streamlining workflows, driving operational efficiency, and delivering outstanding cli…
Email Chat Support Assistant
Workforce Management & Real-Time Analyst with 12+ years of contact center operationsexperience, including 6+ years in fully remote roles. Specialized in real-time monitoring,attendance & adherence tra…
Quality Assurance Specialist | Workforce Analyst | Technical Support | Customer Service Professional Results-driven professional with over 5 years of BPO experience, specializing in Sales, Customer…
Results-oriented Workforce and Operations Leader with over 15 years of progressive experience in business process management, forecasting, scheduling, and service delivery within global contact center…
I’m an operations-driven professional with a background in International Business and experience supporting remote teams through process improvement, task coordination, and documentation.At 15, an une…
I am a professional leader with more than 10 years of experience in Customer Service in the business process outsourcing setup. I am looking to diversify my portfolio and gain brand new expertise in t…
With a career in the BPO industry since 2012, I have honed exceptional verbal and written communication skills. My expertise extends to handling administrative tasks efficiently, ensuring seamless ope…
I’m an experienced Accounting Support and Workforce Analyst with a strong background in customer service. Over the past 4 years, I’ve handled invoice auditing, real-time workforce monitoring, and clie…
I’m a results-driven Administrative and Process Optimization Leader with over 14 years of progressive experience. Proven expertise in Lean Process Improvement, ISO Quality Management, Financial and Hu…
With over a decade in customer service and a strong background in team leadership, escalations, and data reporting, I bring calm, clarity, and solutions to every inbox. I’ve supported global brands vi…
Operations & Workforce Management VA | Realtime, Scheduling & Forecasting | Reporting & AnalyticsI am an Operations and Workforce Management Virtual Assistant with extensive experience in realtime mon…
problem solving skills, reliable, optimist, time management, trustworthy
Senior HR Officer with 8+ years of progressive experience in HR operations, employee engagement, and compliance. Skilled in end?to?end onboarding/offboarding, payroll processing, attendance tracking,…
I worked as a Virtual Assistant for 3 years after graduating in the university. Currently, I am a Human Resources Supervisor in a Japanese Medical Devices Manufacturing company. I handle talent acquis…
I have advanced knowledge in MS Excel.
Sales Chat and Email Specialist - Team LeadWorkforce Management- AnalystWorkforce Management - SchedulerWorkforce Management - Capacity PlannerData EntryReports Analyst
A dedicated and detail-oriented professional with over a decade of experience in customer service, technical support, and human resource management. Currently serving in a government role under the Hu…
I pride myself on being a versatile and results-driven professional with a strong skill set tailored to delivering excellence in any role I undertake. Some of my core skills include: Communication…
As a professional focused on achieving optimal results, I possess extensive experience in administrative support, financial management, and technical operations. I am proficient in multiple software p…
Proficient in Microsoft 365, Google Suite, Salesforce, SAP and some experienced in QuickBooks Intuit.
Greetings! I'm Mark, your one-stop solution for diverse professional needs. With a rich tapestry of experience spanning Marketing Coordination, Workforce Management, Escalation Supervision, Live Chat…
I am a skilled and reliable virtual assistant with a strong background in workforce analysis, data management, and operational efficiency. My experience has equipped me with excellent organizational a…
A detail oriented professional with 2 years’ experience in Customer Service and 8 years’ experience in Workforce management. Skilled in Scheduling and Optimization. Because of my tenurity, I am consid…
Effective leader who has demonstrated success in streamlining operations while enhancing team performance and executing strategic business plans. Skilled inAdept at using problem-solving techniques to…
Results-driven and people-focused Human Resource Manager with years of progressive experience in strategic HR leadership, talent acquisition, employee engagement, and performance management. Adapt at…
Dynamic and results-driven Social Media Manager with a strong foundation in data analysis. I help businesses grow their online presence by ensuring all published content is relevant, educational, and…
Detail-oriented Virtual Assistant with skills in data entry, Excel, and administrative support. Reliable, organized, and quick to learn. Available for long-term work and committed to delivering qualit…
A licensed psychometrician responsible in test development and conducting psychological testing, scoring, and interpretation in the Philippines. Currently working as a Human Resource Associate, Guidan…
As a Team Lead, I’ve learned to thrive under pressure, balancing people, performance, and process. I’ve built the habit of stepping in when things get messy, guiding my team through change, resistance…
Experienced Customer Support and Payment Operations Specialist with 6+ years in remote customer care, billing, and workforce analytics. I handle complex payment issues, support clients with empathy an…
Workforce Management, Bookkeeper
I am Lyn, HR leader with 8 years of experience building HR functions from the ground up across startups and established industries. Proven in cutting costs, scaling teams, driving compliance, and part…
An HR virtual assistant's primary duty is to identify and address the organization's employment needs, both now and in the future. In a virtual setting, it facilitates the strategic job management of…
Experienced in workforce planning, capacity forecasting, and talent deployment. I manage end-to-end staffing processes, ensuring the right people are matched to the right roles on time. Skilled in sta…
Workforce Specialist
Strategic Talent Acquisition Leader with 10+ years of experience designing global recruitment roadmaps and scalable hiring strategies. Expert in managing the full cycle recruitment, capacity planning,…
A Certified Human Resource Associate (CHRA) and fresh graduate with a foundation in HR management. Skilled in employee relations, and HR administration, with excellent communication and organizational…
With a strong foundation in customer service and a certification as a Human Resource Associate, I am dedicated to providing exceptional support and solutions. My experience in customer service has equ…
I am a dedicated and detail-oriented professional with extensive experience in the maritime industry, particularly in crewing operations and documentation. My career journey has equipped me with compr…
To look for similar or detail-oriented and analytical position that I’ll be able to use my skills gain as being Scheduling Analyst role in Workforce Management. At the same time enable me to utilize m…
I am Jeromie Rivera, a versatile professional with experience in Human Resources, recruitment, BPO/call center operations, and virtual assistance. In my HR career, I have overseen end-to-end recruitme…
Arvin Jay C. Quiambao: Seeking Positions as Remote StoreManager, Human Resources, Timekeeper, or Virtual AssistantAs a versatile professional, I bring a wealth of expertise to the table:1. Remote Stor…
A motivated and detail-oriented student with experience in administrative support, data organization, research, and team coordination. Demonstrates strong communication skills, reliability, and the ab…
Detail-oriented Administrative Specialist with 5+ years of experience in executive support, operations oversight, data entry, and workforce coordination. I specialize in streamlining processes, managi…
I am a dedicated Customer Service & Workforce Management Specialist with proven experience in delivering excellent client support and optimizing business operations. Skilled in handling customer inqui…
I am a detail-oriented professional with over six years of experience in customer service, workforce management, and administrative operations. Recently certified as a QuickBooks ProAdvisor and Xero A…
Results-driven Senior Team Leader with extensive experience in BPO operations, customer service, and people management. Skilled in leading high-performing teams, driving KPI achievement, and implement…
With over 3 years of experience in HR Operations providing exceptional support to fulfill day-to-day HR processes for facilities in the US such as Employee data management, Employee onboarding, Emplo…
A dynamic and results-driven MS Microbiology candidate with a solid background in leadership, event and tournament management, and scientific research. This individual brings strategic planning, coord…
Versatile General Virtual Assistant with 3 years of experience in Workforce Management and Customer Experience. My main goal is to help clients reclaim their time by handling essential tasks with prec…
I am a career-driven professional with six years of experience in the BPO industry and two years as a virtual assistant. I take pride in being dependable, adaptable, and committed to doing my best in…
3 years experience in workforce Management handling multiple accountsCustomer Service representative for 2 years(Retail and Tel.co accounts) 1.6 years experience in copy writing and product listing
I am a seasoned worker who has background in the BPO Industry for 15 years. I had honed a diverse skill set that spans operations management, client relations, and team leadership.
I have four years of experience as a Customer Service Representative, handling phone, chat, and email support for both Australian and American customers. In addition, I completed nearly one year of in…
With over 12 years of employment foundation, I oversee academic programs, manage teams, and coordinate multiple projects simultaneously. My background also includes certifications as an ISO 9001:2015…
Detail-oriented VA skilled in Power BI reporting, workforce coordination, and bookkeeping.
As a recent graduate with a degree in Bachelor of Science in Business Administration major in Human Resource Management, I am eager to apply my knowledge and skills in a professional setting. I am a d…
I'll be your Virtual Assistant with Quality and EfficiencyGreat Communication SkillsFlexible/AdaptabilityCan work under pressureTime ManagementOrganizeCan work with minimal guidance
* iQor PhilippinesSeptember 2015 - PresentPosition: Workforce Management SupervisorJob Description:A. Client Report – Generate statistical daily end-shift report for the client like the calls received…
Human resource professional with almost four years of diverse human resource experience including recruitment, benefits administration, payroll, workforce relations and handling manpower.
Excellent written English communication skills.High attention to detail with the ability to identify clinical inconsistencies and missing information.Dependable, proactive, and communicative.Commitmen…
I have over 6 years of combined experience in real estate support, virtual assistance, operations, and customer service. In my current role as a Virtual Assistant and Transaction Coordinator, I handle…
4+ years of experience in construction architectural/design roles.coordinating project timelines and budgets, providing support and communication to clients to ensure satisfaction and successful proje…
I am a dedicated and versatile professional with strong experience in workforce management, technical maintenance, production support, and customer service. Over the years, I have developed solid skil…
I am a dedicated and dependable worker with strong teamwork, communication, and problem-solving skills. My background as a Color Commander trained me to lead with discipline, and my international expe…
Hi, my name is Juliepe. I have been a member of the Workforce Management team as a Real-Time Analyst (RTA) since June 2021. In this role, I am responsible for monitoring intraday performance, ensuring…
I am very keen in analytical and technical skills to monitor operations, combined with strong communication and problem-solving abilities to make immediate decisions and manage staff schedules. Key sk…
Hi there! I'm Christal Joy Pancho, and I'm a highly organized and results-driven professional with a diverse skill set honed over 7 years in dynamic customer service and operations roles. I'm actively…
Dedicated and adaptable workforce management professional with extensive experience in real-time analysis, scheduling, and performance monitoring in the BPO industry. Skilled in Microsoft Office tools…
Chat/Email Support, Content Writing, Data Entry, Email Management, Excel VA
With over 6 years of experience in Workforce Management (WFM), I am an expert in managing service levels and forecasting IDPs. Proficient in Excel and various WFM tools, excelling in fast-paced, dy…
Dynamic and results-driven Operations & Maintenance Manager with 17+ years of progressive leadership experience across the restaurant, hospitality, and property management industries. Proven ability t…
Versatile Operations & Team Manager with 15+ years of leadershipexperience across hospitality, property management, short-termrentals, food & beverage, and multi-outlet industries. Skilled inleading b…
Experienced MIS and Real-Time Analyst with a strong background in workforce management and operations support. Skilled in monitoring call volume, managing attendance, and scheduling breaks to ensure e…
My name is Carmella, with 3 years of experience in the BPO world. Most recently, I worked with ECE Contact Centers and had a tenure of 2 years. I have also worked on several Projects under several LOB…
Results-driven professional with over 16 years of collective experience in Workforce, CSR, known for delivering real-time call monitoring and leading high-performance teams. and Manufacturing Seeki…
Detail-oriented and reliable individual with a passion for delivering exceptional virtual support. Seeking an entry-level Virtual Assistant role where I can showcase my ability to prioritize tasks, co…
Imagine your customer service operation running like a well-oiled machine — SLAs consistently met, escalations resolved before they become issues, and team leaders stepping up with confidence. Picture…
Recruitment Assistant | Recruitment & Case Management | Talent AcquisitionRecruiter and Onboarding SpecialistHi, I'm Mary Ann from the Philippines. For 10+ years, I’ve helped businesses and their peop…
In my previous roles, I have demonstrated proficiency in managing calendars, coordinating meetings, and handling various administrative tasks with precision and professionalism. I am skilled in managi…
I am a highly experienced Operations and Administrative Professional with 16+ years of leadership, customer support, workforce management, quality assurance, and process optimization experience in the…
A strong eye for grammar, style, and consistency across content. Ability to create compelling and clear content that aligns with brand messaging. Organizing tasks and resources effectively to ensure p…
Technical Operations Specialist | Solar & IT Background | Verified C1 English & IQ 115I am a Technical Operations Specialist who bridges the gap between complex engineering concepts and efficient busi…
Detail-oriented and results-driven Workforce Management (WFM) professional with extensive experience in scheduling, forecasting, and real-time management across diverse operational environments. Profi…
I’m a Chat Associate III at TTEC, where I support healthcare professionals, patients, and providers via calls, chat, and email—helping them get started with their mental health journey. I also utilize…
I’m a Real-Time Analyst and Virtual Administrative Assistant with over three years of remote work experience. I hold an Associate Degree in Applied Business Management from BYU-Idaho. In addition to m…
Software literate including office 365, and Adobe Studios. Can do Multitasks related to healthcare, finance, and Business.
Hey there! I’m Arielle—yep, like the mermaid, but instead of singing to sea creatures, I harmonize with spreadsheets, inboxes, and calendars. With 6+ years of experience in the BPO industry, I’ve hand…
I have over 10 years of experience working as an HR practitioner. During this time, I have worked in BPO, manufacturing, and retail companies. My responsibilities have included managing compensation a…
Experienced in Recruitment, Behavioral Specialist, Public Speaking, Payroll and many more
Results-driven professional with over 10 years of progressive experience in e-commerce, real estate coordination, and team leadership. Skilled in customer service, order management, and operational su…
Data management scheduling Excel savy ( V look up and indexf ormulas) good with microsoft outlook attention to details professional email equitte
Workforce Planning professional with 15+ years of experience in forecasting, scheduling, capacity planning, and data analysis across multifunctional companies. Skilled in developing workforce strategi…
Experienced professional with a diverse background spanning 3 years in Customer Service, 1 year in Workforce Management, 1 year as a Sales Executive, and 2 years of side-hustle work as a Web Designer.…
Extensive background in all facets of HR, including experience in full-cycle recruitment, compensation and benefits administration, HR records management, HR policy development and legal compliance, p…
3 years of experience in customer service, I assisted customers with account management concerns, facilitated billing responsibility transfers for businesses, and offered additional services and upgra…
I work as a Real-Time Analyst with a strong background in both live queue management and frontline support. I monitor call center activity throughout the day—tracking volumes, agent availability, and…
Catering and accommodating customers concerns. Specifically Airline passengers. throughChat, Calls and Email.Monitor the Calls, Chats and Email Queues, monitoring as well the tagging and attendance of…
Highly organized and detail-driven with over 7 years of comprehensive experience inoperations coordination, HR administration, payroll management, and complianceoversight. Proven ability to streamline…
In the Content Moderator role, I'm working on a computer each day reviewing content such as videos, news stories, still pictures, political ads, and social media profiles. I will then score this conte…
Dynamic and detail-oriented professional with over 7 years of combined experience in workforce management, customer service, medical coding, and technical support across the BPO and healthcare industr…
Results-driven Workforce Management (WFM) professional with a strong background in scheduling, real-time monitoring, and performance analysis. Skilled in optimizing staffing levels to meet service lev…
Highly motivated professional with over 10 years of combined experience in sales, customer service, and administrative roles. Skilled in building client relationships, managing day-to-day operations,…
I have over 6 years of HR experience, I bring a wealth of knowledge and expertise to any organization. Dedicated to fostering a positive work environment and enhancing employee satisfaction, I excel i…
I'm a multidisciplinary freelancer with a strong background in client support, sales, visual arts, and workforce management.I have hands-on experience in customer service and public speaking, along wi…
As a workforce supervisor, my job is overseeing workforce planning, scheduling, and performance monitoring to ensure operational efficiency. I analyze staffing needs, optimize schedules, and provide s…
Worked in the BPO industry for almost 4 years. Assisted countless customers with their inquiry with accuracy and precision. Having a keen eye for detail, adaptable, flexible, and reliable, I have show…
Strong technical foundation in both software systems and hardware components. Technical problem solving Research expertise Critical thinking
Lead a team of executive assistants and provide complex administrative tasks to UKI Managing Directors which includes but not limited to: calendar and inbox management, call conference, meeting schedu…
Looking for a reliable helping hand to keep your business running smoothly — without the overhead of a full-time hire? I offer professional Virtual Assistant services tailored to busy entrepreneurs,…
Detail-oriented administrative assistant with strong background in operations, facilities management, human resources, and documentation. Able to work effectively at all levels of organization. My obj…
I have four years of BPO experience where I developed strong customer service, sales, and communication skills. My background includes handling customer queries in a Telco account, working in sales an…
As an experienced Software Services Manager, I have a proven track record in leading and optimizing projects focused on Dynamics 365 Financial Planning CRM within a Software as a Service (SaaS) model.…
A driven and goal-oriented individual. Competent in the field of writing and analysis. Extensive experience in creating and editing research-based writing. Has work experience as a part-time tutor and…
Experienced Virtual Assistant with a proven track record of providing top-tier administrative, customer support, and project management services. Skilled in scheduling, email management, data entry, a…
As a Workforce Manager, I specialize in optimizing staffing strategies, real-time operations, and performance management to ensure seamless business continuity. With a strong background in analytics a…
I am currently a human resource assistant. I can multi-task and prioritize the most important tasks. I am also flexible when it comes to work arrangements.
Experienced in team leadership, staff development, and workforce management, with 11+ years in the BPO industry. Skilled in customer service, shift planning, scheduling, and operational support for…
Detail-oriented and analytical Senior Real-Time Specialist and Fraud Analyst with a strong background in workforce management and fraud prevention. Skilled in real-time monitoring, intraday reporting,…
Dynamic and results-driven Talent Acquisition professional with 18 years of progressive experience in end-to-end recruitment, employer branding, and talent strategy across diverse industries including…
Manage the communication of the organization with clients via means like emails, telephones, and websites. ? Respond timely to inquiries made by patient and clients about company products and servic…
Results-driven Capacity Planner with a strong background in demand forecasting, staffing allocation, and performance analysis. Demonstrated success in reducing understaffing risks, optimizing manpower…
Reports Analysis - Analyze reports to gain insights and understand performance gaps Coaching and Mentoring - Guide advocates to improve on their KPIs and develop advocates to unlock full potential Per…
As a seasoned Workforce Analyst Specialist, I excel in optimizing operational efficiency through data-driven insights and strategic workforce planning. With a robust background in analyzing staffing n…
Real-time monitoring of call/chat volumes, agent availability, schedule adherence and adjusting staffing to meet the service level agreement. We create performance report then communicate with team to…
An accomplished Internationally CertifiedHuman Resource Professional and senior-level HR/Recruitment/Project and Operations Manager with extensive experience and finely honed abilities in talent acqui…
I have over 7 years of combined experience in Workforce Analysis and Customer Service, with a strong background in real-time monitoring, forecasting, and delivering exceptional customer support across…
Dedicated Data Analyst and Virtual Assistant with a passion for transforming complex data into actionable insights. Experienced in leveraging analytical tools and techniques to optimize processes and…
Experienced in managing human resources in shipping industry, with well knowledge in processing and preparing documents needed by the seafarers. Experienced customer support agent Experienced in takin…
- Analytical Skills: Statistical analysis, machine learning, problem-solving, data interpretation, critical thinking.?- Soft Skills: Communication, collaboration, time management, adaptability.?- Key…
I am a fresh graduate of Bachelors of Arts in Psychology seeking for a part time or full time work. An individual who is willing to learn and work with you with all my heart.
Highly adaptable professional with 12+ years of experience as a brand ambassador and freelance model representing lifestyle and tech brands at high-traffic events and retail locations. Skilled in mana…
I am a dedicated Scheduling Analyst with over two years of experience in workforce management and more than five years in customer service. I specialize in analyzing call volume trends, forecasting st…
I am an HR Professional with 10 years of experience providing services on recruitment and selection, timekeeping process, employee database management and employee engagement activities seeking to app…
Customer Service E-Commerce, Social Media Management, BPO Data Analysis, Quickbooks Book keeping
As a Workforce/Reports/Data/Business Analyst, I can examine the unique needs and concerns of a business to develop relevant practices and procedures for preparing business reports. I utilize Microsoft…
As someone who have worked with various organizations of different background I can guarantee that* Can work with less supervision* Flexibility to work various schedules* Can multitask and work with c…
I bring 9 years of experience in the BPO industry, specializing in Workforce Management, scheduling, and support functions. My skills include data analysis, real-time monitoring, reporting, and admini…
- With constant changes, easily adapt to work environment changes and am very keen to details needed by the customer or client.Handles phone calls internationally - healthcare account and airline acco…
Proven leader with 10+ years of experience driving client success, operational excellence, and high-performing teams. Expert in remote team leadership, workflow optimization, and strategic client rela…
I have more than 11 years of Management experience with Virtual Assistants, Inside Sales Agents, Virtual Admin Assistants and Appointment Setters who specialise in AU/US Home Insurance and Health Care…
Passionate explorer of the intersections between technology, creativity, and human potential. Experienced in leveraging data-driven insights to craft compelling narratives and drive impactful strategi…
Hello! I'm Roxan Jean Golez, a dedicated virtual assistant with nearly a decade of experience in the BPO industry. I specialize in providing top-notch administrative support to help businesses thrive.…
As a dedicated and results-oriented Virtual Assistant, I bring a wealth of experience in cold calling, lead generation, and administrative support. With hands-on experience using Ready Mode for cold c…
With over a decade experience in customer service and admin tasks, I consider myself a professional administrator with expertise in database management and data entry. Proficient in MS Office, custome…
I’m a registered nurse with 11 years of experience on bedside care in a hospital setting, where I’ve had the privilege of supporting patients through a variety of medical conditions, always striving t…
As a remote worker with years of experience, I have proven that hard work, dedication, and a thirst for learning can take you far. My journey started in 2013 when, as a college student, I began my pro…
Strong Analytical Skills High Attention to Details
Manages a team of Schedulers and WFM supervisors. Reviews schedules created and provides insights when necessary. Provides projections to Operations to ensure 100% Staffing Delivery. Creates invoice…
Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manne
To establish a career in Information Technology where I can demonstrate the learning outcomes for the Information Technology program of the Isabela State University, a level III program accredited by…
Detail-oriented and highly organized professional with over 15 years of experience in workforce operations, administrative support, data analysis and scheduling.
A results-driven HR leader with over 20 years of progressive experience in human resources, employee relations, and organizational development. Skilled in guiding strategic HR initiatives, fostering s…
In GWFM - Real Time post, we do real time flagging of agents that are out of adherence, tagging of codes for offline activities like coachings/meetings/trainings, sending performance and absenteeism r…
With over 5 years of increasing experience in Real-Time Analysis, Scheduling and most recently as a WFM Planner being meticulous and data-driven, with a proven track record of matching personnel to s…
I am a versatile professional with experience spanning real-time analytics, customer service, system testing, and systems engineering. Currently, as a Real-Time Analyst, I monitor operational performa…
Throughout the course of my career, I have practiced my data entry and file management abilities. I am a capable and consistent problem-solver skilled at prioritizing and managing projects with prof…
End to end recruitment process Data analytics Employee engagement
Detail-oriented Data Entry Specialist with 10 years of back office and administrative support experience in the BPO industry. Skilled in fast and accurate data entry, database management, and report…
Results-driven Workforce Management Supervisor with 10+ years at Concentrix, improving SLAs by 20% and reducing downtime by 15% using NICE/IEX and Excel. Skilled in analytics and team leadership, I’m…
I am a graduate of BS Electrical Engineering with a diverse skill set and professional background in workforce management, queue monitoring, technical and customer support, and account management. My…
Hi, My name is Aubrey Rose Ibanez, currently residing here in the Philippines and currently working as a Real Time Analyst. In this role, we are doing the monitoring as well as ensuring the metrics of…
Hi, I’m Venus. I have a strong background in workforce management and IT support, with over a decade of experience in forecasting, scheduling, and technical troubleshooting. I enjoy helping businesses…
With a strong foundation in global workforce management within the BPO industry, I offer a versatile skill set that combines strategic planning with administrative capabilities. My experience in workf…
A Senior customer service Advocate, handled accounts ranging from Telecommunications to healthcare. With Workforce background (Realtime Specialist)
Responsible, dedicated, organized and goal oriented. Outstanding in customer service, communication and interpersonal skills. Keen to details, strong organizational skills with ability to carry out ta…
Proficient in end-to-end workforce management, including forecasting, scheduling, and real-time adherence monitoring using tools Timestamp, Microsoft Excel, and Oracle Field Service. Skilled in analyz…
Results-driven professional with 9+ years of experience in the BPO industry, specializing in customer support for healthcare (3 years) and Telco (6 years) sectors. Proven track record of delivering ex…
An AB Psychology graduate from Ateneo de Manila University. I specialize in onboarding and organizational leadership, combining my HR expertise with technical skills in production. My passion lies in…
I have a vast experience with reporting and analytics which includes Advanced Skills in Microsoft Office (including VBA), and using SQL for data mining, analysis and database management. Experience…
Data Entry refers to the process of inputting, updating, and maintaining data in computer systems, databases, or spreadsheets. It’s an essential clerical or administrative task that ensures organizati…
Office Staff for 4 years | Customer Service Representative for 3 Years | Real Time Analyst for 2 Years.
I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I am excellent in working with others to ac…
I am a dependable and hardworking individual with a strong commitment to excellence. I thrive in team environments and am skilled at managing multiple tasks and responsibilities effectively. My traini…
A very detail-oriented and enthusiastic type of person, a fast learner and easy to work with, I have a professional mindset.
I am skilled in bookkeeping, invoicing, accounts receivable, and bank reconciliation, with over 8 years of experience across financial services and AU mortgage processing. I am proficient in leading a…
• Currently a real time analyst with experience in monitoring and analyzing live data focused on meeting staffing compliance. • An experienced operation supervisor providing guidance and support to ag…
Customer service professional with 15+ years of experience in delivering top-notch customer service with experience in workforce management, leadership management, data management and report creation.
With a robust educational background in labor relations, psychology, and law, coupled with extensive hands-on experience in HR and business partnership across multiple international contexts, I am con…
I am an Electronics Engineer with a Master's Degree in Business Management. I possess above-average knowledge of business processes and manpower management, enabling me to effectively bridge the gap b…
Hi I'm Mary Jane Arenas. I have 8 years of experience working with US-based clients, including 5 years in customer service where I developed strong communication,problem-solving, and client relationsh…
I have over a decade of experience in the BPO industry, starting as a Customer Service Representative across various accounts. In this role, I honed my skills in active listening, empathy, and effecti…
I am a graduate of B.S. Psychology. I am currently working as an HR Admin Staff specializing in all human resources facets. Prior to this, I have work experience as an Administrative Staff under Admin…
I worked as a Online Technical Analyst for Apple for more than 2 years. I also worked as a Real-Time Analyst and Reporting for Work Force Management (Creating Templates, Macros, Google Sheet Templates…
I am a detail-oriented and results-driven Workforce Specialist with strong expertise in real-time monitoring, scheduling, and performance analysis in high-volume call center environments. With hands-o…
An inquisitive and versatile professional with extensive experience in SEO, customer service, workforce management, data analysis, e-commerce, and administrative tasks. With five years of experience i…
I am a highly organized and dependable HR and Admin Support professional with 14 years of corporate experience—now transitioning into the virtual assistance field. I specialize in calendar and email m…
Hello! I’m Rose, a versatile and highly organized professional with years of experience in real-time analysis, customer support, virtual assistance, accounting, and admin tasks. I excel in managing sc…
I am adaptable in any type of job as long as it has training since I worked most of my life on different industries. I do have background in Cargo Logistics, Real Estate, Health Care, Workforce Manage…
Virtual Assistant | Customer Service Expert | Bilingual Tutor (English & Japanese) | Travel Support Specialist Hi! I’m a dedicated and versatile Virtual Assistant with over 10 years of experience in c…
Hi, I’m Grace. I’m an Operations Manager and Client Success Specialist with over a decade of experience leading customer service, quality assurance, and vendor communications across industries like e-…
Highly motivated and detail-oriented IT professional with excellent communication skills, seeking a Service Desk Analyst position in a dynamic and growth-oriented organization. Proficient in providing…
Hey there! I hope you’re having the time of your life. It’s a pleasure to introduce myself. I’m Lance, from the Philippines, and I hold a Bachelor’s degree in Psychology. I’m excited to bring my stron…
Proficient in various human resources facets such as employee relations, engagements, compensation and benefits, performance management, client management, and onboarding.
With diverse experience across multiple facets of Human Resources, I possess a well-rounded understanding of talent acquisition, employee engagement, performance management, training and development,…
Hi! I'm Michael, a highly organized and people-focused HR professional and Executive Virtual Assistant with 4+ years of experience in employee engagement, scheduling, payroll, customer service, and vi…
Hi, my name is Jana! I am a Licensed Social Worker well versed in project management, responsible in logistics and support, and other back office administrative tasks. I bring three years worth of exp…
Hi there! Thanks for taking the time to view my profile. My name is Alvin I’m a Virtual Assistant that can handle Live Chat,E-mails and phone calls. I am a Customer Care Specialist and Technical Su…
Strategic and compassionate Human Resources Officer with nearly 3 years of experience managing full-cycle HR operations for clients in both the Philippines and Australia. Skilled in onboarding, employ…
Highly motivated and customer-focused Chat Support Representative with strong communication skills and a passion for delivering excellent service. Experienced in handling customer inquiries, resolving…
Analytical, detail-oriented professional with 6+ years of intensive hands-on work experiences in a manufacturing and service industry. Exceptionally organized and focused professional with excellent…
Dynamic Operations Manager with over 20 years of extensive experience in enhancing service delivery and operational efficiency within high-pressure environments. Expertise lies in leading cross-functi…
SUMMARY: - Results-oriented recruiter with a background in leadership. Over 2 years of experience in identifying top-tier tech talent. Adept at building and maintaining strategic partnership with the…
I work as a Customer Service Representative at a well known company which is Concentrix, being a CSR you need to have a lot of skills such as working under pressure, Communication skills, Typing skill…
I am a seasoned BPO professional with over 10 years of experience at a single leading BPO company— including 6 years in customer service and 4.75 years in supervisory and administrative roles (in a re…
Detail-oriented and reliable professional with solid experience in customer support, human resources, and administrative operations across both on-site and remote environments. Demonstrated ability to…
Mabuhay ! It's Mon, your Data Entry Professional. "Where Accuracy is Passion". I am a detail- oriented professional with strong expertise in Data Entry , Administrative Support and Digital O…
Tenured Analyst in a Support Role with two decades of experience in the BPO Call Center industry. Accustomed to working in a dynamic and fast-paced environment with the ability to adapt to changes qui…
I'm a currently working as a Customer Service Representative in a well known bank in the Philippines. In addition, I always aim to further enhance my communicating, writing, sales and marketing skills…
I’m a Reporting Analyst with 14+ years of experience in both Workforce and Operations performance reporting and analysis. I can help you solve challenges or make decisions based on data and trends.I’m…
A results-driven Data Analyst with 8+ years of experience in real-time management, workforce optimization, data visualization, and analytics. Proficient in Looker, Looker Studio, Microsoft Excel/Googl…
I excel in analyzing data and managing schedules and documentation
Dedicated Operations Manager with a proven track record of optimizing efficiency and driving strategic initiatives. Skilled in overseeing day-to-day operations, streamlining processes, and implementin…
Dedicated and highly organized Real-Time Analyst and Customer Service Specialist with over 8 years ofexperience in the BPO industry, specializing in workforce management, customer experience, and tech…
My skills are particularly sharpened towards pedagogy which is how to effectively transfer knowledge may it be in any form or for any age. Nevertheless, I am an expert in General Science an have a bro…
24, Graduate of Bachelor of Science and Information technology, pleasing personality, can work under pressure. With experience in data entry. Microsoft literate (word, excel, ppt) can do task under w…
Total of 5-year experience in General Human Resources.
Collections AnalystCustomer Service RepresentativeWorkforce AnalystIntraday AnalystProgrammer??Email Support
I am a hard-working, honest individual. I am a good timekeeper, always willing to learn new skills. I am friendly, helpful, and polite, have a good sense of humor. I can work independently in busy env…
I am Meralyn S. Lumacang, 26 years old a bachelor degree of Secondary Education with Licensed, and currently working as an HR Officer of one of the shopping destination here at Mindanao since November…
If you're looking for someone with structure and heart, you're looking at the right person. Hi there! You can call me Elisse and I have been providing my services for over 4 years now. I am adaptable…
Hi! I'm an expert in data entry, administrative operations, human resource procedures, and development management.
"Hello, my name is Jake, and I am excited to share a bit about myself. I bring with me eight years of comprehensive experience in customer service and real-time analysis, and I am eager to contribute…
I’m an experienced professional skilled in administration, HR, and recruitment. I’m known for being reliable, detail-oriented, and approachable. I enjoy helping organizations run smoothly, finding the…
I’m your dedicated Virtual Assistant specializing in Social Media Management and Graphic Design here to streamline your tasks, provide quick answers, and bring ideas to life. Whatever you need, I’m he…
Experienced in working on Human Capitalization Management Application Production Support in HCM Applications Application Maintenance and Development of HCM Applications Experienced in Functional Te…
Care Advisor : Client Advocacy: Understanding client needs and matching them with appropriate care services. Communication: Clear and compassionate communication with clients, families, and healthca…
I am Mojarie Chibbee E. Divina, CFMP — a dedicated and versatile professional with experience in finance, accounting, human resources, and business operations. I hold a degree in Business Administrati…
As a Dialer Coordinator for my team (using 8x8 platfrom), I am responsible for monitoring all team and individual performance related to dialer operations. I ensure schedule adherence, assess call han…
Hello! I'm Marilyn Dimaculangan, a Certified HR Professional (CHRP, CHRM) with an MBA in Human Resources and 15+ years of experience in HR, office administration, and executive support—now offering my…
•Real Time Analyst. Analytical skills for on the spot decision making with technical proficiency with monitoring tools.
Can manage and be an assistant. I can also contribute and support to goal of the company.
-Know how to communicate well in English language.-Know how to boost and run Ads.- flexible when it comes to learning new things. - know how to Collect data, Annotate objects and categorize. - know ho…
Results-driven Real-Time Specialist with 8+ years in customer service and operations. Skilled in monitoring performance, optimizing staffing, andresolving issues in fast-paced environments.
Working for a BPO industry for more than 15 years with experiences on customer service, finance, technical support and also Executive Assistant
I appreciate learning new things, particularly ones that will help me grow professionally and personally. I would also define myself as competent and receptive. I am capable of producing desired resul…
Experienced customer service professional with over 10 years of hands-on experience in delivering exceptional service and resolving complex customer issues. Proven ability to lead and mentor teams, im…
Hi I am, Kelvin Morris Abella, A graduate of bachelors of Science in Nursing back in 2008. My skillset includes, technical knowledge in both hardware and software trouble shooting, capable of addressi…
Highly motivated Recruiter with a proven track record of developing and executing successful recruiting strategies resulting in a 60% increase in qualified candidates hired. Skilled in building talent…
Workforce Analyst for 10+ years with a background in Customer Service, Collections, and Administrative Support.
<!--[if !supportLists]-->· <!--[endif]-->Experienced Workforce Capacity Analyst with a solid background in data analysis, workforce management, and report creation. <!--[if !supportLists]-->·…
*Knows HR Roles such as Recruitment, Compensation and Benefits, Training and Development and other HR Roles
19 years working experience - mostly gained thru international BPOs and a few years in Philippine banking institutions. I've held many roles the longest around Workforce/Resource Management, Hiring…
REFERRAL SPECIALIST INTAKE - 2 YEARS AND 4 MONTHS / REAL TIME ANALYST (WFM) - 4 MONTHS / TECHNICAL SUPPORT - 5 MONTHS
I'm a tenured professional, a Computer Engineering graduate, a combination of technical repertoire and leadership experience.Until recently, engaged as a Remote IT Consultant. Before that, an Operatio…
I'm a finance and accounting professional who sees numbers as only part of the story. From leading a multiple SMEs and startups in the finance and accounting front, to managing HR, administration, and…
I’m an experienced HR professional with 12 years of hands-on work in recruitment, employee relations, training, and day-to-day HR operations. I enjoy supporting people, building a positive work cultur…
Manages daily office operations. Provides comprehensive admin support to the Chairman and COO, managing schedules, meetings, and travel arrangements with precision and discretion.
I provide great commitment on my clients, especially on deadlines. I can help your company collect fast, accurate, and efficient data needed. I can also be in service with data organizing, interpretin…
A detail-oriented and adaptable professional with extensive experience in customer service, sales, and data management. I excel in dynamic environments, demonstrated by my success in roles such as Sa…
Computer literate, communication and interpersonal skills.
Experienced HR professional with 10 years of expertise in recruitment, employee relations, performance management, compensation, and compliance. Proven ability to drive organizational success, support…
Virtual Assistant Bookkeeper and Payroll Specialist. I'm a Bachelor's Degree Graduate in Mathematics.
I’m Drexler De Asis Jancua, a licensed mechanical engineer with a Master’s in Public Administration. With over nine years of professional experience, I’ve had the privilege of working as a Lecturer at…
I have attained higher position through customer relations and gained necessary skills such as (Microsoft office) that I can offer to clients.
I have accumulated approximately three years of experience within the Business Process Outsourcing (BPO) sector. During this period, I have acquired a diverse skill set, including roles as a Subject M…
Versatile and detail-oriented Administrative and Operations Professional with a strong background in coordinating people, processes, and platforms across diverse settings. Experienced in managing sche…
I’m a versatile professional with over 9 years of experience in real-time analysis, copywriting, social media management, and customer service. In my role as a Real-Time Analyst, I developed the abili…
Experienced Customer Service Representative - Benefits, Claims, and Eligibility Specialist With over five years of experience in the customer service industry, I specialize in providing top-notch s…
Experienced Workforce Capacity Analyst with knowledge in monitoring, assessing, analyzing and/or evaluating processes and data; identifying policy gaps and formulating policies; interpreting data and…
Human Resources - Generalist at present with a variety of professional experience for more than 16 years. Supports executive duties by building and implementing strategies on people management. Presen…
Detail-oriented and results-driven professional with over 8 years of experience in business management, workforce analytics, and customer service. Proven track record in optimizing operations, enhanci…
I have relevant experience in customer service, operations management, and workforce management, having worked in the BPO industry for 20 years. I am a results-oriented and driven individual, and can…
As a Customer Service Representative, I'm the first point of contact for customers, helping with their inquiries and ensuring they're happy with our service. In my role as a Workforce Management Real-…
I'm a customer experience and operations professional with a knack for turning challenges into opportunities. With years of experience at TTEC Holdings, Inc., I’ve climbed from the frontlines of custo…
- Highly skilled in customer service, with a proven ability to de-escalate challenging situations and turn even the most difficult interactions into positive customer experiences. – Proven ability to…
Data StudioGoogle AnalyticsWFM Applications (IEX and Aspect WFM)Excellent verbal and written communication skillsWell-rounded, innovative, proactive, and can-do attitudeStrong attention to detail, ana…
To be a full pledged Automation Engineer and apply every aspect of what I have learned and implement it to my career and work. I am competent in JIRA (Bug/Defect tracking), familiar with POSTMAN, manu…
17-18 years worth of experience in the field of Workforce Management in the Contact Center industry. Proficient in various workforce management tools and software. Excellent communication skills in bo…