Workforce Manager

I have over 10 years of experience in data entry, along with hands-on workforce management experience. I’m very detail-oriented and organized, and I understand how important accurate data is for sched…

Running a business is demanding—you don’t have time to manage emails, schedules, and admin tasks. That’s where I come in.I’m Edmar, an experienced Office Manager formerly Branch Manager at Asialink Fi…

A team player and a data-driven Workforce Manager with 8+ years overall work experience, 6+ years under dedicated shared services experience within US/AU clients. Skilled in data analysis, forecasting…

Fractional HR, Compliance Manager, Business Partner

I am a highly experienced Operations and Account Management professional with over 15 years of proven work in both the United States and the Philippines, specializing in security operations, client ma…

I worked as customer service associate in a healthcare account dealing with patient's insurance. I have a 6 months experience with patient's medical insurance provider service and a 4-year experience…

I have over 6 years of experience in customer support, e-commerce operations, and workforce management. I specialize in handling chat, email, and phone support, as well as order processing, order trac…

I’m a Remote HR and Operations professional with 5+ years of experience supporting growing teams across programs and time zones. I specialize in recruitment, workforce scheduling, people operations, a…

A highly organized and results-driven professional with over 5 years of experience in workforce management, scheduling, and customer support in high-volume BPO environments. I specialize in optimizing…

Dedicated with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.

An HR Practitioner with extensive experience in human resources strategies, HR transformation, and global employment and labor law compliance. Have demonstrated exceptional leadership capabilities whi…

I am new in the field of Marketing and some skills that I have gained is learning how to use Photoshop, edit posters for social media posting, distribute collaterals, communicating skills and etc. I h…

Reliable and detail-oriented Virtual Assistant and Operations Support Specialist with over 10 years of experience in customer support, scheduling operations, CRM management, and technical troubleshoot…

I am a dedicated Japanese speaking HR Specialist with experience in annotation and a strong background in customer service. Known for meticulous attention to detail and effective communication skills,…

10+ years’ end-to-end WFM & workforce analytics across US, EMEA, and APACForecasting, capacity planning, scheduling optimization, and intraday managementPower BI dashboard development, advanced Excel…

I've done a quite a bit of logo designing for local company in the Philippines, and have skills specifically for the health market. I also know how to work with some Adobe software, although I am far…

Hi, I’m Hannah Grace Agcaoili, a reliable and detail-oriented Virtual Assistant with over 3 years of experience in customer service and technical support at Google (via Concentrix), where I also serve…

I Reliable and high-performing Virtual Assistant with proven experience in administrative support, bookkeeping, HR assistance, and business operations. I help busy entrepreneurs and growing companies…

My background in Recruitment Specialist has equipped me with a keen understanding of what it takes to match the right talent with the right opportunities. Passionate about fostering inclusive work env…

Results-driven Remote Administrative Assistant with experience in customer support, scheduling, team coordination, and daily business operations in fast-paced environments. Skilled in handling adminis…

I help coaches and online brands stay consistent and visible through social media management, content systems, and organized backend workflows.I support businesses with content scheduling, short-form…

To leverage my 10+ years of experience in customer service and workforce management to contribute to a dynamic organization where I can make a meaningful impact. Having progressed from a Customer Serv…

Human Resource professional with over four years of combined experience in HR operations, recruitment, compensation and benefits, and customer service. Skilled in employee and client support, with a s…

I have been working as a Workforce and Reporting Analyst in a BPO industry for years. I have vast experience in Microsoft Excel and Google Sheet, which is the primary tool for reporting and data entry…

Highly adaptable and detail-oriented professional with years of experience in customer service, real-time analytics, virtual assistance, and content creation. Seeking a position where I can leverage…

13 years of HR Management experience in Professional Training, E-commerce, IT (Software, Hardware) and Consulting Services industry (Banking, Telecommunication, Healthcare, Insurance). I have been in…

Results-driven Workforce Software Engineer with experience in developing, maintaining, and optimizing workforce management systems and business applications. Skilled in software development, system in…

A BPO expert with great attention to detail and strong organization skills who have been in the BPO industry for more than 5 years. Worked with different projects assisting customers through call (inb…

Industrial Engineer with solid background in manufacturing operations and process improvement, I’ve streamlined processes, improved efficiency, and managed daily operations to meet quality standards.…

Legal Assistant and Operations Manager with 4 years of experience overseeing day-to-day business operations, managing teams,optimizing workflows, and coordinating onsite and remote staff across multip…

Experienced professional with a versatile background spanning healthcare administration, patient care coordination, workforce management, e-commerce operations, and customer/technical support. Demonst…

Workforce Management professional with 9 years of experience, including 6 years remote, specializing in real-time analysis, multi-site and multi-LOB operations, and workforce optimization. Skilled in…

Results-driven professional with solid experience in Workforce Management (WFM) and Graphic Design, combining analytical thinking with creative execution. Skilled in forecasting, scheduling, and real-…

Detail-oriented Real-Time Analyst with over a year of experience in workforce management and operations in a call center environment. Skilled in monitoring agent performance, managing call volume, a…

• Strong background in administrative support, data entry, online research,document preparation, and file organization.• Proficient in using Salesforce.• Skilled in spreadsheet and data management wit…

My Website Portfolio: https://ohmyva.lovable.appI operate as a Practical Virtual Assistant and Strategic Operations Partner, specializing in building structured, scalable, and efficient systems that e…

To follow

Detail-oriented professional with nearly ten years of experience in data management, reporting, and process optimization. Proven ability to ensure data accuracy and integrity while enhancing operation…

As a real-time analyst and report analyst with expertise in Microsoft Excel, I bring a strong analytical mindset and attention to detail to my work. With experience in monitoring and analyzing real-ti…

Dynamic Reporting Specialist with expertise in Excel and a proven track record of transforming complex data into actionable insights. Skilled in data extraction, analysis, and visualization, I excel a…

I am an Operations & Executive Support professional with 16 years of total work experience, including 9+ years in Customer Service and leadership roles across CSR, Virtual Assistant, Executive Assista…

Extensive operational, recruiting, and people experiences in a startup environment.

Customer Service Representative-with technical and sales experienceVirtual assistantWorkforce Management SpecialistRealtime AnalystExcel Proficiency

-Responds to calls, emails and chats- Triage emails- Generating reports- Booking and conducting interviews for recruitment- Conducts onboarding calls- Issues employment contracts- Compliance auditor-…

Treat me as a blank canvas. I can learn and do things you need help with proper guidance.

I excel at overseeing the day-to-day operations of a business, ensuring seamless and efficient execution. My deep understanding of business processes and resource management enables me to effectively…

Results-driven BPO professional with over 10 years of experience in customer support and operations, consistently delivering high levels of customer satisfaction. Proven track record in leading teams…

Customer Success professional with experience in healthcare services, BPO operations, and retail service. Skilled in customer support, administrative tasks, real-time monitoring, and process coordinat…

I am WFM Real-Time Analyst and Quality Assurance Specialist with 9+ years of experience in Contact Center Operations. I specialize in real-time monitoring, workforce management and quality assurance.…

Written and Spoken English - 9Typing - above 60 wpmADMIN - Data Entry, Order Processing, Email Management, Calendar Management, Data File Management, Process Improvement, Editing and Proofreading, Rep…

Freelance Workforce Management / Real-Time AnalystI am a Workforce Management / Real-Time Analyst with BPO experience, specializing in intraday management, real-time monitoring, and performance report…

A jolly and responsible person. My skills are Data Entry, Handling emails, using Microsoft Tools, Administrative task and customer service like assisting client/customer needs.

Proficient in English Communication. MS Office Capabilities especially MS Excell.

I’m a detail-oriented Operations and Workforce professional with experience in scheduling, real-time monitoring, and data reporting. I specialize in keeping operations organized, ensuring the right re…

Workforce Management Manager | BPO Operations | 16 Years Contact Center ExperienceI am a Workforce Management Manager with 16 years of progressive experience in the BPO industry, leading workforce pla…

Master of Arts in Psychology student with 6+ years of experience as an HR Manager specializing in recruitment, hiring, onboarding, training, payroll, and offboarding. Also experienced as an Operations…

Dynamic and results-driven professional with over 7 years of experience in customer service and team management within the telecommunications and beauty industries. Proven track record in coaching, pe…

I am a virtual assistant with a workforce specialist and customer service representative background. I have worked remotely for 5 years. I am passionate about software, online tools, designing, foreca…

Hi! I have experience as a Real-Time Analyst, focusing on real-time monitoring, reporting, and workforce adjustments to help teams meet daily targets.I use Excel to track performance, analyze trends,…

Organized, resourceful, and creative workforce management expert with a sharp eye for detail and a customer-first mindset. Curious, adaptable, and driven to deliver solutions that make teams thrive.

Real-Time Analyst, Technical Support, and Customer Service Representative with expertise in analyzing data, real-time monitoring, resolving complex technical issues, and delivering exceptional custome…

Targeting on demographics, interests & lookalikes to approach right users. Create ads and  video ad templates to promote your business on social media. Track  performance easily. Grow customer base vi…

My background is composed for various positions in Business Processing Outsource over the last 7 years. I started in this industry as a Technical Support Representative for a well-known internet servi…

I am a Workforce Management and Operations Support Virtual Assistant who helps support teams manage schedules, monitor performance, and maintain service levels. I specialize in real-time monitoring, i…

I’m an operations leader with nearly a decade of experience streamlining processes, leading high-performing teams, and driving efficiency across complex, multi-stakeholder environments.Currently servi…

HR professional with strong skills in workforce planning, data analysis, and strategic staffing. Experienced in forecasting workforce needs, optimizing headcount, and supporting business goals through…

An HR professional with demonstrated expertise in various aspects of Human Resources, including Recruitment and Onboarding, Compensation and Benefits, Employee and Labor Relations, Performance Manage…

16 years of experience in BPO as Agent, Associate and promoted to Team captain and Team Lead. I was part of biggest company in Philippines such as IBM Phil, ADP Phil, and my recent is Accenture Inc. P…

Results-driven Client Support & Operations Coordinator with experience providing high-level administrative and operational support in fast-paced remote and hospitality environments. I specialize in ma…

I’ve been working in the BPO industry for six years, where I started as a call center agent for three years, then moved into a Subject Matter Expert (SME) role for a year, and eventually transitioned…

Senior Operations & Recruitment Leader with 20 years of experience building, scaling, andoptimizing high-performance teams across global and remote environments, with a proven trackrecord of transform…

With over 10 years in the BPO industry, I successfully transitioned from customer support and sales roles into Workforce Management and Reporting. I now specialize in generating and analyzing performa…

With almost 8 years of experience in customer service and real-time analysis in a BPO company, I’m confident I can bring the heat to your team. As a seasoned customer service pro, I’ve honed my skills…

I'm a Real-Time Analyst and WFM Specialist with 5+ years of BPO operations experience, helping contact centers run at peak efficiency through real-time monitoring, intraday management, and workforce s…

Versatile and detail-oriented professional with broad experience spanning human resources, administration, and customer service. Proven track record in managing the full employee lifecycle, from natio…

Im aFast learner and work holic

Realtime Analyst, Advance Excel and Gsheet skills

Dedicated and versatile professional with over six years of experience in customer service, administrative support, and technical assistance. Known for being detail-oriented and highly organized, I ha…

Detail-oriented Virtual Assistant with 6+ years of experience in executive assistance, customer service, and graphic design. Skilled in calendar and email management, appointment setting, travel coord…

I have 12 years of experience handling recruitment, operations, client management, payroll, and team supervision. Over the years, I’ve worked closely with clients and employees, managed daily operatio…

Results-driven Operations and Customer Service Leader with 5+ years of experience managing high-performing BPO teams across multiple portfolios and time zones. Proven track record of leading 100+ empl…

Human Resources Professional    - Certified Practitioner in Human Resources (CPHR)   - Certified Human Resources Associate (CHRA)   - Certified Lean Six Sigma Yellow Belt (CLSSYB)I am a results-driven…

I am a Healthcare Recruiter with 4+ years of experience supporting high-volume medical organizations, including a 3000+ employee healthcare group.I specialize in full-cycle recruitment for clinical an…

I provide Operations and Administrative Support for business owners and teams who need help managing daily tasks and keeping operations organized. With over 7 years of experience in banking and corpor…

I help technology, SaaS, and subscription-based businesses run and scale reliable customer support operations.With over 12 years of experience in customer support and service delivery, I’ve worked wit…

Results-driven Workforce Management Analyst with a strong background in contact center operations and customer service. Highly skilled in forecasting, capacity planning, and workforce optimization, wi…

Ready to streamline your HR operations with precision and care?Hi! I’m Anne, a highly organized and reliable HR Specialist with extensive experience supporting global HR functions for companies across…

I am a results-driven professional with expertise in account management, administrative support, event coordination, and HR management. With experience in recruitment, customer service, project mana…

Experienced Real-Time Analyst and Customer Service Specialist with over 3 years in high-volume contact center environments. Proven ability to manage real-time operations, monitor agent adherence, and…

- fluent in English (communicating and writing) - has excellent leadership skills - has advance knowledge in excel and other MS Applications

I am a Strategic Workforce Management (WFM) Leader with 10+ years of experience in global BPO and service operations. I specialize in improving forecast accuracy and optimizing staffing models to driv…

A recent psychology graduate with backgrounds in different psychological settings. Adept in data analysis and research methods for HR functions like performance management and employee satisfaction s…

I am Charo Lie Punay from Caloocan City, Philippines, with experience as a Customer Service Representative and currently working as a Real-Time Analyst. I bring strong communication, problem-solving,…

I am an experienced and results-driven professional with a strong background in virtual assistance, customer support, and workforce management. Over the years, I have honed my skills in handling custo…

- Dedicated and results-driven Customer Service Professional with 5 years of experience in both frontline call center operations and workforce management functions. Skilled in providing exceptional cu…

A graduate of Business Administration degree, with a professional experience as Workforce Management Analyst/Real-time Analyst in a Call Center environment. Proficient in extracting data from the data…

I am a data-driven Real-Time Analyst with a strong foundation as a former Customer Service Representative (CSR). Because I spent time 'on the floor,' I don't just see numbers—I understand the real-tim…

Dedicated and results-driven professional with a comprehensive background in Human Resources, data entry, Excel, lead generation, and background screening. Possessing a proven track record of success…

I'm Charles and throughout my carreer, I've gained enough experience in chat and email support to perform well in my role.

I am Human Resource professional with 10 yrs of experience handling general HR works such as recruitment, compensation and benefits, disciplinary action, performance evaluation, termination and separa…

Adaptable and a fast learner of new concepts and responsibilities.Proficient in handling diverse tasks simultaneously.Over 8 years of administrative and support tasks, data entry, management, and cust…

I’m currently exploring opportunities as a Data Encoder, Virtual Assistant, or Real-Time Analyst, especially in areas that involve email support and real-time performance monitoring. With over eight y…

Customer-focused professional with 20 years of experience in the BPO industry, delivering outstanding service and support to clients across multiple industries. Recognized for consistently exceeding c…

As a dedicated and detail-oriented Virtual Assistant, I bring a diverse skill set and strong work ethic to help businesses streamline their operations and achieve their goals. With a focus on efficien…

Detail-oriented Virtual Assistant with a strong foundation in delivering exceptional customer experience developed over years of client-facing support. Skilled in handling account-related inquiries wi…

I am a Certified Real Estate Virtual Assistant with over 10 years of professional experience in the BPO industry, specializing in Workforce Management, scheduling, and process optimization. My backgro…

Results-driven Project Manager with expertise in digital marketing, workforce management, and quality assurance. Proven success in leading cross-functional teams, executing large-scale campaigns, and…

Results-driven Operations Manager with over 15 years of progressive experience in managing large-scale operations, optimizing processes, and leading high-performing teams across diverse industries, in…

I am seeking remote or location-independent work aligned with my experience in call center operations, data analytics, research, and NGO work. I began my career as a Customer Interaction Associate and…

Experienced professional with a strong background in payroll administration, operations, and workforce management. Skilled in ensuring accurate compensation processes, streamlining workflows, and opti…

• Monitoring real-time operations and staffing levels to ensure service efficiency, proactively addressing volume spikes, scheduling gaps, and performance deviations in a fast-paced environment. •…

Hi! I’m a detail-oriented and reliable Virtual Assistant with solid experience in Workforce Management, Scheduling, Operations Support, and Customer Service across Healthcare, Telco, E-commerce, and O…

I am a results-oriented Senior Professional with over 15 years of extensive experience in Finance, Operations, and Administrative Leadership. Having managed complex business environments and diverse t…

Hi! I am an office assistant who performed secretarial and administrative tasks. I also have various experience in providing reliable customer service. I am proficient in using Canva, which I use to c…

OBJECTIVE: To extend my skills and abilities to different settings of my preferred career and to gain more knowledge in the setting property. *I'm experienced in providing technical support through…

Overall Experience: 12 years of Global HR ExperienceCurrent: 2.5years of experience as Global Human Resource Manager for US, Colombia, Mexico and Philippines Employees & Independent Contractors

Workforce Management (WFM) professional with experience in real-time monitoring, intraday staffing, and capacity planning within high-volume contact center environments. Skilled in managing queue perf…

Mechanical Engineer with experience in project planning, production supervision, and marine operations. Skilled in scheduling, resource allocation, and fabrication drawing review to support ship rep…

Experienced in the iGaming industry, I have held key roles in workforce planning, customer support, KYC processes, and payments. As a former Planner, KYC and Payment Specialist, I developed strong exp…

Hi, I’m Lhorraine. I am seeking career growth in a progressive organization that will allow me to apply my knowledge and skills, while also enabling me to explore and adapt to new learnings that will…

Are you launching a CRM, platform, or web/mobile app that connects to social tools, business dashboards, or APIs?I can help you test your integration, check for proper login and permission flows, and…

Senior Consultant with 3+ years’ experience in resource management and financial planning & analysis across Consulting global delivery services, established in accounts receivable, cash application an…

Hi, I'm Jonel, a dedicated customer service representative with 12 years of experience in thecustomer service industry. I can manage the service side of your business andensure customer satisfaction a…

My previous VA role was as an Executive Virtual assistant for 3years wherein I was responsible for emails, calendar organization, andappointment scheduling for multiple executives, editing professiona…

Executive Assistant & Administrative Support Specialist A highly organized and detail-oriented Executive Assistant with a focus on optimizing workflows and providing seamless support. My experience ce…

Results-driven Operations Manager with 16+ years of leadership experience in the BPO and customer operations industry, specializing in remote team leadership, performance management, and operational s…

I've been with a BPO company for almost 13 years.Gaining my first experience as a transaction processing representative for data entry to complex functions such as payment reallocations and reconcilia…

Detail-oriented Real Time Analyst with expertise in workforce management, service level monitoring, and performance optimization. Skilled at balancing staffing needs with business demands to improve e…

I manage and maintain workforce management systems, ensuring accurate scheduling, data integrity, and system performance to support efficient operations and staffing using our tools IEX, PowerBI, AWS…

Hi! I’m Riz, a reliable and detail-oriented Virtual Assistant with experience in administrative support and social media management.I help business owners stay organized, save time, and keep their ope…

Hi There! I'm Ann, a Virtual Assisstant/Executive Assistant with a year experience helping clients in their business through managing emails, sales, book keeping, and being an HR Admin.Here's what i c…

Resourceful and detail-oriented professional with 7 years of experience spanning office administration and BPO customer service. I manage calendars, emails, documentation, data entry, inventory, and c…

Operations and Customer Experience Leader with over a decade of experience in the BPO industry, specializing in team leadership, performance management, and operational excellence. Throughout my caree…

I'm a Technical Support Specialist Virtual Assistant with over 1 year of experience supporting businesses with customer service, Salesforce CRM, order management, sales support, and account acquisitio…

Data Entry, Web Research, Lead Generation, Email Handling

Strong customer service and communication skills, with experience assisting clients across various industries, training and leading teams, managing processes and data, and utilizing technical tools su…

I am an Operations and Business Support Specialist with experience in administrative operations, workforce management, and performance analytics. I support businesses in improving efficiency, maintain…

I bring over 10 years of experience in the BPO industry, with a strong track record in customer service, workforce management, and financial account support. As a Real-Time Analyst, I ensured daily op…

Hello! I'm Shievah, a committed and meticulous virtual assistant who is passionate about assisting companies in achieving their objectives and streamlining their operations. I take satisfaction in pro…

"With a versatile background spanning multiple fields, I've honed my skills as a seasoned Administrative Assistant, adept at managing schedules, coordinating events, and maintaining seamless office op…

Experienced professional with a diverse background spanning human resources, executive support, campaign/project management, customer success and client acquisition. Demonstrated success in process cr…

I am a reliable Virtual Assistant with over 8 years of experience in Human Resources, administrative support, and operations coordination. I am skilled in data entry, email and calendar management, re…

I have been part of workforce management for 15 years, which involves creating dashboards/reports, analyzing data, engaging with clients, and supervising a team.• Advanced knowledge in Probability, St…

Healthcare operations professional with 7+ years in BPO healthcare accounts and leadership experience managing performance, reporting, and team development.Experienced in KPI monitoring, workflow comp…

Dynamic and versatile Human Resources Specialist and Registered Psychometrician with extensive experience in recruitment, organizational development, learning and development, employee engagement, emp…

Detail-oriented and organized Accounts Payable Specialist with 3 years of experience managing high-volume invoice processing, vendor relations, and payment cycles in fast-paced environments. Proven ab…

Dynamic and highly organized Virtual Assistant with over a decade of elite experience in high-stakes corporate operations. I specialize in mastering complex data management and administrative workflow…

Workforce Management with 7 years experience. Forecasting, data analization, Reports creation and schedule creation. Promoted from agent to real time analyst to scheduler. Achieved real time analyst o…

I am a detail-oriented Workforce & Operations Virtual Assistant with experience supporting day-to-day business operations through efficient workforce coordination, workflow management, and accurate re…

Results-driven HR professional with 3+ years of experience in retail and manpower services, specializing in HR operations, employee relations, and workforce coordination. Proven ability to manage end-…

Professional with experience in workforce management and customer service operations. Skilled in scheduling, performance monitoring, and optimizing team productivity to meet service level targets. Pro…

I am a psychology graduate with experience as a Human Resource assistant and administrative assistant with a strong focus on problem-solving, attention to detail, communication, time management, perso…

Throughout my career, I have developed a diverse and robust skill set encompassing customer service, team leadership, workforce management, sales virtual assistance, and virtual administrative support…

I am a Registered Nurse but opted to work in our corporate digital world.

I held the position of an Assistant Manager/Resourcing Analyst at HSBC Electronic Data Processing Philippines, where I lead a team of customer service advocates in the Expat Premier Contact Centre. In…

I help businesses build, manage, and scale their HR and workforce operations—without the cost and complexity of an in-house HR team.If your company is dealing with disorganized employee records, timek…

Hi! I'm Hannah Cellaine Llanes, a highly organized and reliable Virtual Assistant from the Philippines with over 8 years of experience in Human Resources, Recruitment, Executive Assistance, and Team M…

I am a detail-oriented and reliable Virtual Assistant with a strong focus on providing administrative, organizational, and customer support services to businesses and entrepreneurs. With experience in…

I am a highly experienced lawyer and legal consultant (freelance legal professional) offering strategic legal and compliance support to businesses. My core specialization includes providing legal advi…

Most businesses don't fail because of bad ideas. They fail because nothing is documented, nothing is systemized, and the founder is the only one who knows how everything works.If you're the bottleneck…

Results-driven Associate Manager with 8+ years of experience in customer service and account management. Skilled in building strong client relationships, training and mentoring teams, andoptimizing op…

I am an experienced Application Support Specialist and Technical Support & Onboarding Manager with a strong background in system integrations, customer support, and financial operations.I specialize i…

A results-oriented and people-driven HR and administrative support professional with 5+ years of experience in recruitment, talent fulfillment, project staffing, and HR operations. I've worked across…

An aspiring Virtual Assistant, with extensive experience in Operations Management. An Industrial Engineer by profession, and handling Plant Operations for years. With years of experience in BPO Workfo…

Throughout my academic experience, I have developed strong attention to detail and a high level of accuracy, particularly in tasks involving data collection, documentation, and process analysis. In o…

A seasoned professional with a comprehensive background in workforce management, property management, hospitality management, and sales, seeking a challenging role where I can leverage my expertis…

Detail-oriented operations and administrative professional with experience supporting remoteteams, managing customer communications, maintaining CRM systems, and documentingworkflows. Known for reliab…

I bridge the gap between rigorous compliance and seamless employee experiences. With a sharp eye for detail, I specialize in end-to-end background screening, credential verification, and maintaining t…

A seasoned HR leader with over 12 years of comprehensive experience across key HR functions, including Talent Acquisition, Labor and Employee Relations, Compensation and Benefits, Performance Manageme…

-Forecasting -Scheduling -Shift Planning -Workforce Management -Customer Service -Leadership Skills -Collaboration Tool -Microsoft Office -Google -iGaming -Communications -Media…

Detail-oriented Real-Time Analyst withexperience in workforce management and real-time monitoring in high-volumecontact centers. Skilled in managing intraday performance, optimizing servicelevels, lin…

I’m a detail-oriented and resourceful Virtual Assistant with a background in Workforce Management and Operations Supervision, bringing over 9 years of experience in fast-paced BPO environments. It sta…

Detail-oriented Customer Service Representative with proven experience in handling customer inquiries, resolving billing concerns, and upselling services. Known for strong communication skills, effici…

With 17 years of experience in the BPO industry, my background enables me to effectively manage tasks, anticipate needs, and adapt to various demands. I have extensive experience in office administrat…

I have been working in the BPO industry for 8 years, and I have a strong track record of success. In my previous role at Foundever, I was responsible for Real Time Adherence, my task helped me pinpo…

I am a dedicated customer service professional with expertise in advocacy, call handling, escalation management, omnichannel communication, workforce management as a Real-Time Analyst, and basic socia…

I'm a seasoned Virtual Assistant and Workforce Services Analyst with over a decade of experience in real-time operations, administrative support, client communication, and creative solutions. My backg…

Dedicated professional with over 4 years of comprehensive experience in customer service, excelling in financial and banking services specializing in risk and fraud management, loan applications/docum…

I am an HR leader with 11 years of experience across HR operations, administration, and people leadership in professional services, logistics, shipping, and digital media environments. I've built a st…

A hard-working individual with several years experience in the BPO industry, with solid experience in WorkForce Management. I also had an extensive training in Customer Care Services from my previous…

Highly-organized, determined and work-performance driven with strong administrative and HR management. Proficient in training and employee relations. Reliable and resourceful. I would want to be recog…

Hi there! I am a seasoned Customer and Administrative Support professional with seven years of experience from a remote location. I am dedicated to meet set deadlines and process information through…

Highly organized and detail-oriented Business Operations Analyst with over 8 years of experience in administration, sales support, procurement, and project coordination for global organizations. Skill…

A dedicated and results-driven BPO Supervisor / Team Manager with a proven track record of leading high-performing teams in fast-paced environments. Known for a strong work ethic, eagerness to learn,…

Exceptionally Organized Operations Manager | Expert in Project Management, Airbnb & Property Coordination and Client RelationsWith three years of experience, I specialize in driving profitability and…

I bring versatile experience as a Management Officer and Executive Assistant focused on saving CEOs valuable time through strong management oversight, allowing leadership to concentrate on growth, exp…

I have a strong foundation in human resources, including experience in talent acquisition, employee relations, and administrative tasks. My background as an HR officer and a business administration gr…

I’m a Business Administration student majoring in Entrepreneurship with hands-on experience as an HR Assistant, Encoder/Auditor, and currently a business owner of Bunny Buys PH. Through these roles, I…

As a real-time analyst, I focus on quickly analyzing data and providing immediate insights to help decision-making. I monitor events, identify trends, and offer recommendations in real-time.I can work…

Currently in Workforce Management with TaskUS involved in planning weekly and monthly headcounts to ensure appropriate staffing. Involved in a lot of number crunching with call volume analysis, call…

I earn a degree in Bachelor of Science in Information Technology, Units in Masters in Management Major in Information Technology Management, and graduated Professional Education. I am seeking for a jo…

Highly versatile and results-driven professional with extensive experience in mortgage operations, TRID disclosures, loan setup, and underwriting support (Non QM, DSCR, Jumbo loans), as well as sales,…

Management Engineer on In-Building Solutions Wireless Access Project, Picocell and Microcell antenna.

Call center agent for 3 years Workforce for 8 months

I’m a Virtual Assistant and Customer Support Specialist with a strong background in client communication, administrative support, and HR coordination. A graduate of Bachelor of Science in Psychology,…

Strategic BPO executive with 20+ years of leadership experience across trust & safety, logistics, telecom, financial services, and e-commerce. Proven success in managing 1,000+ FTEs, optimizing P&L pe…

I have a medical background which is why I can handle health accounts, I also handle clients Investment accounts, I can encode data in relation to each different accounts. Set appointments and do plan…

I am an experience virtual assistant with mastery on e-commerce, travel and accommodation services, and expertise on Google Suites.

Experienced professional with 17+ years in BPO and shared services, specializing in reporting, operations support, and workforce coordination. Skilled in executive reporting, calendar management, KPI…

I’m a Virtual Analyst with strong experience in operations and client reporting, helping businesses organize their data and turn it into clear, actionable reports.I support teams by creating automated…

I delegate and monitor tasks assigned to team members, ensuring everything stays on track. I also communicate directly with clients via email—sending deliverables, following up on needed information,…

Experienced Medical Virtual Assistant with a strong background in patient care coordination, prior authorization, and regulatory compliance. Skilled in managing patient schedules, documentation, and c…

My name is Julie, but please call me Jay. Currently a senior in college, majoring in theatre arts. Hobby artist.I am familiar with Microsoft Word and Excel, and their Google alternatives.Familiar with…

Detail-oriented and highly organized administrative professional with experience in office operations and human resource support. Skilled in managing schedules, handling documentation, coordinating me…

Photo ManipulationAdobe Photoshop , Adobe Illustrator, Adobe After EffectsGraphics Editing, Print Design

High customer service standardsDevoted to data integrityTroubleshooting skillsTelecommunications knowledgeProficient with Microsoft Office SuiteOrder processingTime managementMeticulous attention to d…

1. Organizational and Time Management Skill - Good in managing schedules, tasks and deadlines.2. Written and Verbal Communication - Good in managing inquiries and internal commincation, coordinating w…

SKILLS/EXPERIENCEPayroll ManagementProduct Listings & SEO in Shopify <8efe80624d780eba0c6493ec45140364>Email & Calendar Management Advanced knowledge in MS Excel Social Media Management Creating Conte…

Certified Human Resource Associate with over 3 years of progressive experience in HR. Demonstrated expertise in facilitiating employee life-cycles, and implementing targeted initiatives that enhance p…

Experienced Human Resource, Administrative and Finance professional. Skilled in Customer Service, Compliance and Finance Process Management. Has high understanding of different ethnic groups, cultures…

Workforce Management professional with extensive experience in real-time operations, intraday strategy, and staffing optimization for global service centers. Proficient in workforce systems, performan…

A dedicated Workforce Scheduler with over 10 years of experience in the Workforce Management department, including 6 years in a supervisory role, and with 2 years and 6 months of Recruitment Specialis…

I am a highly motivated and results-oriented business analyst with 5+ years of experience in the contact center industry, specializing in workforce management. I have a proven track record of identif…

In my previous roles, I have honed my analytical skills and attention to detail, allowing me to effectively gather, analyze, and interpret data from various sources. I am proficient in utilizing repor…

Results-driven Workforce Management (WFM) professional with 10 years of experience in the BPO industry. Skilled in scheduling, real-time monitoring, reporting, and administrative support. Proven abili…

Workforce management professional bringing comprehensive expertise in real-time analytics and resource optimization

Results-driven Human Resources and Operations Leader with 5+ years of experience in teammanagement, policy implementation, and performance optimization. Proven track record inimproving operational eff…

Customer Service Skills:Answering Product QuestionsAutomated Call DistributionCall HandlingChecking Order StatusCommunication EtiquetteFollowing proceduresInbound inquiriesInterpersonal SkillsProcessi…

I am a professional with experience in quality assurance, production management, and team leadership in ISO 9001:2015-certified companies. Skilled in inventory management, lean manufacturing, and usin…

I am a Psychology graduate holding a Bachelor of Arts in Psychology and a licensed Psychometrician, with a strong interest in continuous learning and professional development across diverse fields. I…

Im currently a Global Workforce Realtime Specialist with IHG Hotels and Resorts since December 2021

Skills Summary:- Customer Service: Nearly four years of experience in delivering exceptional customer support across various industries. Proficient in handling high-volume calls, managing escalations,…

Dialer Specialist | Workforce Analyst | Real-Time Call Center Operations Expert

I am a Data Analyst and Workforce Management specialist with more than 10 years experience. My data analysis and workforce management skills were learned and polished in the Business Process Outsourci…

I provide strategic administrative support to streamline your business and reclaim your time. From managing complex schedules and correspondence to overseeing project workflows and conducting market r…

Customer Service Specialist and Content Creator with 2+years of BPO experience and a solid background in administrative and HR support. Known for delivering a prompt and empathetic client service, han…

A seasoned BPO Management professional with 18+ years of expertise driving success in Sales, Technical Support, and Customer Service. Known for generating $10M in annual revenue through the effective…

I am a seasoned Operations Leader and People Manager with over a decade of experience scaling campaigns for global clients in the US and Australia. My background spans high-stakes industries including…

With a 7-year experience in HR and Management. Adaptable personEasily-trainedGood communicator but best at listeningPeople personAlways "if it's for the best of the company and/or the people, I'll do…

I’m an experienced Operations & Department Planner with a strong background in OEE analysis, SAP encoding, timekeeping, manpower planning, and budget management. I help businesses optimize production…

Someone who enjoys designing and bringing ideas to life through clean and visually appealing work.I specialize in creating structured and consistent designs by working from references and clear direct…

I am Dr. Merogim Mugot, an academic copywriter, human resource development officer, and research consultant with a strong portfolio of various publications. I bring a multidisciplinary approach to my…

Experienced Team Manager with a combined 14 years of professional experience in customer service and workforce management. Proven track record in leading high-performing teams, driving operational eff…

Shopee Philippines Inc.Real-time Analyst for Operation (Customer Serviceand Non-Customer Service)June 1, 2021, to PresentResponsibilities:Manage the call volume, daily attendance, and programbreak sch…

Results-driven and transformational HR leader with over sixteen years of professional experience seeking anexecutive role where I can leverage my strategic expertise to drive business growth, foster a…

I am a results-driven BPO Supervisor with extensive experience managing customer service teams in fast-paced environments, particularly in telco accounts. I specialize in leading teams to consistently…

Helping people and keeping things organized is what drives me. I've seen firsthand how thoughtful scheduling and attentive HR support can transform a workplace. I'm excited to bring my experience and…

Hi! I'm Carmina, an organized and reliable professional with experience in administrativecoordination, documentation, reporting, and workforce support.In my previous roles, I handled employee records,…

Detail-oriented Administrative Support Specialist with proven skills in land title documentation, government permit coordination, payroll preparation, and virtual task management. Proficient in MS Off…

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Hey there, I’m Marielle, an Industrial Engineer and a freelancer who’s passionate about improving processes and making things run better. I enjoy finding smarter ways to work, streamlining systems, an…

Experienced customer support and team leader with over nine years of success in customer service, quality assurance, and technical troubleshooting. I specialize in leading high-performing teams, optim…

Detail-oriented and results-driven professional with expertise in data processing, scheduling management, and real-time monitoring using tools such as Excel, CMS, and IEX. Proven ability to handle cli…

As a Senior Scheduler, I take pride in my role as the master organizer and orchestrator of seamless operations. My primary responsibility revolves around meticulously planning and coordinating schedu…

*I'm very good with the basic computer operations (i.e Microsoft Office & Internet Use). *Good Communication Skills *Time Management *Resourcefulness *Detail-Oriented *Focus and Driven

With a Bachelor's degree in Information Technology from Rizal Technological University and multiple Google certifications in data analytics, I am a qualified and experienced Real Time Data Analyst. My…

I’m a highly skilled Virtual Assistant and Customer Support Specialist with over 7 years of experience in email handling, technical support, data reporting, and workforce management. I’ve worked with…

Experienced professional with a strong background in management, operations, and business development with a proven track record in improving market position and maximizing financial growth. Skilled i…

Results-driven Resource Management Administrator seeking new job opportunities to apply expertise in resource planning, capacity management, utilization reporting, stakeholder communication, onboardin…

HR Generalist/Recruiter/HR Specialist

Real Time AnalytstWorkforce ManagementOperations SupportMicrosoft Dynamics 365 SupportE-commerce ExpertProduct Research Expert                                    Poshmark Store Manager  Wallmart Store…

Need a steady hand to keep things running? I got you covered!I’m a highly organized Virtual & Executive Assistant — your reliable partner for smooth, stress-free productivity. With 4 years of proven e…

My career began on the frontlines of customer support, where I honed my skills in service delivery and quickly advanced into leadership roles within workforce management. With hands-on experience in r…

A versatile WFM leader with a comprehensive end-to-end understanding of the workforce lifecycle—ranging from real-time monitoring and short-term scheduling to long-range capacity planning and strategi…

Hello there, I'mArianne from the Philippines. I help businesses run smoothly by taking care of operations, new hire training, employee administration, payroll coordination, and client staffing support…

Total of 15+ years of solid experience in Workforce Management specializing in forecasting, capacityplanning, scheduling and management of real time operations covering inbound, chat and correspondenc…

I am an STR Operations and Customer Experience professional with over 10 years of experience in remote service environments, workforce operations, and property coordination.Most recently, I managed ma…

I’m a dedicated and organized professional with a solid background in administrative work and office management. Over the years, I’ve handled a wide range of tasks—from preparing documents and managin…

Monitored daily operations to ensure team productivity and on-time task completion. Tracked performance metrics, prepared reports, and coordinated with team leads to resolve workflow issues quickly.

Detail-oriented Virtual Assistant with 8+ years of experience in administrative support, customer service, and lead generation. Skilled in inbox and calendar management, data entry, CRM updates, and r…

I'm an Experienced Reporting Analyst. Willing to help you with data analysis, visualization and VBA automation with over 11 years.

I’m a customer service and collections specialist with 10+ years of experience in banking and BPO environments. I handle 80–100 calls per day, including collections, account support, and issue reso…

Workforce Management professional with deep expertise in Scheduling, Capacity Planning, and Operational Strategy. Proven track record as a Business Intelligence and Reporting Analyst, with strong codi…

I am a Human Resource professional specializing in different HR facets such as Recruitment, Organizational Development, Training and Development and Employee Engagement. I am also knowledgeable in…

I am a dedicated and detail-oriented professional with experience in Workforce Management, real-time monitoring, attendance validation, reporting, and operations support. I have worked in fast-paced e…

When I was working as a call center agent for almost 8 years, I consider myself a very motivated and driven individual with a passion for continuous growth and learning.Throughout my career I have gai…

Chemical Engineering professional with 4+ years of experience in EHS compliance, pollution control, and manufacturing operations. Skilled in workforce supervision, environmental management, safety aud…

With a career spanning over 18 years, I bring a wealth of experience in technical support, workforce management, and business execution. I began my journey as a Technical Support Representative from 2…

Results-driven Contact Center professional specializing in Strategic Workforce Planning, Real-Time Data Analysis, Scheduling Management, and Customer Service excellence.

Administrative support professional with 6 years’ experience in documentation, record management, and team coordination. Skilled in Microsoft Office, typing 90 WPM, and maintaining error free records…

I am a detail-oriented and experienced professional with a strong background in Workforce Management (WFM), customer support, and service operations. With over four years of cumulative experience acro…

Been at BPO company for almost 2 years. Sales marketer but also I know how to work with Wordpress, although I am far from being an expert at it. I know MS Word pretty well, as well as MS Excell and MS…

I am a Workforce Management (WFM) Real-Time Analyst with over 3 years of experience in operations monitoring, reporting, and customer support environments. I specialize in real-time monitoring, SLA tr…

Dedicated HR Support and Employee Relations Specialist with nearly 7 years of experience assisting employees, resolving workplace concerns, and maintaining positive employee experiences. I provide pro…

Resourceful and detail-oriented professional with solid experience in administrative support, client coordination, and data management. I help businesses stay organized and efficient by handling email…

I’m a dedicated Recruitment and Executive Support Professional with over 7 years of experience in talent acquisition, administrative support, and client relations. I specialize in sourcing, screening,…

Janrhey is a creative and enthusiastic individual who thrives on new challenges and collaboration. While may get bored in routines and may be perceived as overly optimistic, Janrhey is a strong leader…

Results-driven Customer Support professional with a strong commitment to delivering high-quality service and maintaining customer satisfaction. Experienced in managing client inquiries, resolving comp…

I have several years of experience working in customer service, training, and HR support. Over the years, I’ve handled different roles such as training delivery, team supervision, recruitment, and day…

I am an experienced HR professional with over 8 years of experience in HR operations, employee relations, policy implementation, engagement initiatives, and end-to-end employee lifecycle management. I…

Hi there! I’m a Senior Real-Time Analyst with a strong background in Workforce Management. I help keep operations running smoothly by watching performance in real time, spotting issues early, and maki…

I have a strong background in Business Administration and I am an Executive MBA candidate. I have worked with executive leaders as HR & Admin Manager, College Instructor, customer support, and virtual…

PROFESSIONAL SUMMARY3 years of experience as an administrator for an IT company3 years of experience as Fulfillment Expert in Shopify10 years of experience in Workforce Management (11 years total in t…

With over 10 years of combined experience across customer service, public safety, surveillance monitoring, and administrative operations, I bring a strong foundation in analytical thinking, real-time…

I am a high-performing Customer Service Specialist and Real-Time Analyst with a proven track record of balancing data-driven efficiency with world-class customer care. My background includes extensive…

Hello there!I'm Patrick, an aspiring Tech Virtual Assistant looking to get started and help you know your numbers more! I am best at providing concrete analysis and quantifiable results. I am currentl…

To become associated with professional people or companies where I can contribute an innovative and creative approach to business while enhancing company and grow it's business. Specialized on perform…

I’m a detail-oriented Virtual Assistant and Data Analyst with over 8 years of experience in administrative support, high-volume data entry, CRM management, and remote team coordination. My background…

A versatile professional capable of handling tasks based on client needs. Possesses diverse experience in Workforce Management, Database Administration, Desktop and Application Support, as well as Bro…

16 years experience in BPO People ManagementDay to day call center operations management for multiple campaignsSpecializes on Process Improvement, Project Management, Customer Service, Outbound Sales,…

Hello! I’m a Certified Human Resource Associate (CHRA) and a Bachelor of Science in Psychology graduate from Southwestern University PHINMA, one of the prestigious universities in the Philippines. I h…

I am a Social Media Manager and Virtual Assistant with a background in workforce and operations analysis. My previous experience developed my skills in organization, data analysis, reporting, multitas…