Workforce Manager

- Handled Voice Telco & Sales, E-commerce International Account. - Handled Intermediate CS, Tech Specialist, Advance CS. - Handles payments, troubleshooting. - Handles lowering bill and cancelled a…

I'm a technical project manager experienced in managing cross-functional teams (software engineers, QA engineers, and designers) to deliver software applications (web and mobile) on time, and within b…

I have over 10 years of experience in healthcare support and virtual assistance, specializing in insurance verification, prior authorizations, patient scheduling, and front desk coordination. I began…

Experienced WFM Reports and Real-Time Analyst skilled in monitoring intraday performance, generating accurate reports, and analyzing key metrics like AHT, ASA, Service Level, and adherence. Proficient…

I have almost 4 years of experience as Customer Service Representative and Real-Time Analyst Workforce at Alorica Inc., where I successfully increased the effectiveness of being an agent. I’ve been a…

I am a Business Intelligence and Operations Manager with over 10 years of experience helping businesses improve performance through data analytics, workforce management, operational strategy, forecast…

I have six years of experience in the BPO industry, including two years in customer service, one year as a Real-Time Analyst, and three years as a Workforce Capacity Planner working closely with clien…

Results-driven Operations Manager with 13+ years of hands-on experience in the BPO and Call Centre industry. I have built, scaled, and optimised high-performing teams — managing workforce planning, SL…

PART TIME BUSINESS:Amazon US Seller - FBA (Fulfillment by Amazon)October 25, 2022 - Present* Sourcing products for Amazon Online Arbitrage using manual searching, storefront stalking, Reverse Sourcing…

A highly dependable and detail-oriented professional with nearly 4 years of elite customer support experience at T-Mobile and Amazon. Transitioning into the Virtual Assistant space to provide dedicate…

Recruitment & Administrative Specialist with nearly 10 years of experience in recruitment, HR administration, employee coordination, and business operations. Experienced in end-to-end recruitment, inc…

I have a strong background in Amazon Seller Support and real-time analysis, combining customer service expertise with data-driven decision-making to enhance seller experience and operational efficienc…

I am a detail-oriented Data Analyst and Business Intelligence Analyst with over 7 years of experience in data management, reporting, Excel automation, data validation, and business operations support.…

Hi, I'm a Customer Support and Operations Supervisor with over 12 years of experience in the BPO industry, including 6 years as a team leader managing high-performing support teams.I specialized in he…

I build real-time automations and workflows across Zendesk, Slack, and Google Apps Script to reduce manual tasks and improve operational efficiency. I also handle workforce planning, reporting, and pe…

Hi, I’m Gaby!I’m a Workforce Management & SEO Analyst helping businesses streamline operations, boost search rankings, and create clean, modern visuals. I combine data, strategy, and design for one-st…

Dedicated and detail-oriented Human Resources professional with experience in various facets of HR, including Recruitment, Timekeeping, Benefits Administration, Employee Relations, onboarding and offb…

I am a Workforce Analyst at CGI, an Accountancy Student, a Certified Tax Technician (July 2025 passer), and a Civil Service Professional passer.I am communication-driven, highly passionate, and consis…

BS Nursing graduate with over 3 years of experience in customer service, data encoding, workforce management, and real-time analysis. Proficient in Microsoft Excel, data management, report generation,…

Head of Billing and Sales AdminAccounts ReceivableCustomer Service and Technical Support Tier IIIWorkforce Management Specialist Level 1Real-time Data Analysis and Reporting

Logistics CoordinatorApril 2024 – May 2026Shipment CoordinationDocumentation and Data ManagementCarrier and Rate ManagementTracking and TracingReporting and AnalysisSenior Dispatch Planner | Complianc…

Hi! I’m Jeth-Ammonro Ablen, a reliable and detail-oriented Virtual Assistant with experience in admin work, customer service, quality control, and tactical operations. I’ve worked as a Team Leader, Qu…

Hey, there! I'm Arjhay, your fantastic virtual support!I have a strong feeling that you're in search of a virtual sidekick.Look no further! Your quest concludes right here — with ME! *wink*I have 6 ye…

I am an award-winning Operations & Enablement Partner with a decade of experience as a strategic right-hand to C-suite leaders. I specialize in protecting executive time and driving measurable busines…

Results-driven Data Analyst with over 15 years of experience in workforce planning, forecasting, and real-time analytics in the BPO industry. Skilled in transforming complex data into actionable insig…

I am a highly adaptable and reliable individual with strong communication and problem-solving skills. I take pride in staying organized, maintaining attention to detail, and handling tasks with profes…

Results-driven Workforce Management professional with 10+ years of experience in the BPO industry specializing in workforce planning, scheduling, real-time monitoring, staffing analysis, and operation…

CORE SKILLSCustomer Service & Client SupportScheduling & Workforce Coordination>Email & Calendar ManagementContent Writing & Product ListingsVirtual Meeting HostingAdministrative SupportRemote Collabo…

I am a dedicated and results-driven professional with experience in customer service, content moderation, workforce management, and customs administration. My background in the BPO industry has streng…

Looking for someone efficient, responsive, and who gets things done? Let’s work together!Hi there! I’m a proactive and dependable professional with over 5 years of experience in Workforce Management,…

*Experience in A Costumer Service*Experience in Outbound call*Experienced in  Data Entry*Experienced in Appointment Scheduler* Dedicated Virtual Assistant*Experienced in Web ResearchI've been in a bus…

A young creative and strategic individual who can do flexibility for movements of the company, experienced in research, and building relational skills with professionalism.

Passionate freelancer with 5 years of experience in Dispatching (Transportation and Locksmith). Customer service experience including Sales. Familiar with Power dispatch, Autocab, and Workiz as the ma…

Proven Leadership Skill (Managerial Experience)Advance skills in Excel Sheets (Microsoft or Google), Powerpoint PresentationAutomate most of repetitive task using VBAProficient in NICE IEX Tool (for W…

I am a results-driven customer support and workforce management professional with more than 20 years of experience in the BPO and remote work industry.My background includes customer service, workforc…

Managing workforce for over 10 years - scheduling, coordination, and administration for Homecare, Cleaning, and BPO operations

I’m Angelica, a results-driven Workforce Management Specialist, Operations Coordinator, and Executive Assistant with over 7 years of experience supporting fast-paced operations, workforce planning, sc…

Experienced QuickBooks support specialist with a background in customer service, workforce management, and operations. Skilled in billing, reporting, reconciliations, and client support. Proven abilit…

A highly skilled Airbnb Specialist with extensive experience in managing property listings, optimizing occupancy rates, and ensuring exceptional guest experiences. Adept at providing top-notch custome…

I am a Healthcare HR and Compliance Consultant specializing in US Home Care, UK Domiciliary Care, Residential Care, and Behavioral Health agencies. With over nine years of experience in HR operations,…

Dedicated and customer-focused professional with over four years of experience in fast-paced environments, specializing in customer service, data analysis, and workforce scheduling. Skilled in handlin…

With over 14 years of comprehensive experience in Workforce Management, I have successfully led and optimized end-to-end processes across Real-Time Monitoring, Scheduling, Capacity Planning, Reporting…

Efficient and detail-oriented professional with expertise in real?time performance monitoring, report generation, schedule management, and process automation. Proven track record in data transformatio…

Hi, I'm Louie Chan. Welcome to my profile. Let's connect!I am a highly dynamic and rockstar virtual assistant with 8+ years of experience in providing exceptional administrative support, customer serv…

I am dedicated, organized and hardworking. I have good interpersonal skills and am keen to details and often explore and develop new skills. I have more than 3 years of mix experience in management an…

Open to work

HR Specialist | HR Assistant | Payroll & Benefits & Employee Relations | HR RecruiterHi, I'm Rubelyn from the Philippines. I help businesses with staff recruitment, administrative support, case manage…

I'm Hazelyn Joy Cenabre, 24 years old, with 6 years of online job experience. I have a Bachelor's Degree in Psychology and am certified in Human Resources. I love understanding people and making workp…

Operations & Executive Support Specialist with 10+ years of experience supporting business operations, customer service, workforce coordination, recruitment, onboarding, quality assurance, and adminis…

I directed full-scale operations for an 11-year run at a 900-SKU Australian multichannel eCommerce brand, with complete P&L ownership across four sales platforms. The numbers from that run: an 8% redu…

Dynamic and results-driven Operations and Customer Experienced professional with over 5 yearsof diverse experience in high-volume BPO environments. Proven track record across workforcemanagement sched…

Resume link: https://drive.google.com/file/d/199t1tBtLxCzhJql0osoOOigPAcpxYIaX/view?usp=sharing

Hi! I’m a reliable and tech-savvy remote professional with 7 years of BPO experience — 3 years in customer and technical support(chat), and 4 years as a Real-Time Analyst (WFM). I’m now transitioni…

Experienced Learning & Development and Project Management Professional with a 5-year proven track record in designing and scaling high-impact learning initiatives, driving employee engagement, and exe…

Experienced IT Associate and Customer Support Representative. Passionate in supporting customers, analyzing data and data entry.

Hello! I am Joyce Anne Sabado, an administrative expert and operations specialist originally from Davao City. I bring a unique blend of critical thinking and corporate structure to my work, anchored b…

I help business owners streamline operations, stay organized, and deliver excellent customer support—so they can focus on growing their business.I have over 4 years of experience working in high-volum…

Highly experienced Lead Generation Specialist, Cold Caller, and Trainer with 10+ years in customer service, sales, and client relationship management. I help businesses grow by generating qualified le…

I am a detail-oriented and compassionate professional with experience in customer service, technical support, and prior authorization within healthcare settings. I have a strong understanding of insur…

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I am a motivated, growth-oriented, and emotionally intelligent leader who values assertive and effective communication. With a diverse background as a HR Operation Team Leader, Real-Time Data Analyst…

Are you looking for an operational powerhouse who can balance real-time workforce management with high-level team leadership? With significant years of experience supporting US-based fintech and techn…

I help businesses manage operations efficiently through Workforce Management (WFM), real-time monitoring, reporting, and data analysis.With years of experience as a Real-Time Analyst in high-volume cu…

Detail-oriented and highly organized professional with a Bachelor of Science in Office Administration and experience in workforce operations, customer service, and administrative support. Skilled in r…

With over four years of experience in the functions of human resources, specializing in talent acquisition and a strong understanding of end-to-end recruitment processes, talent sourcing strategies, a…

Dedicated professional with over two years of experience in the BPO industry, with a strong focus on Workforce Management as a Real-Time Analyst and Customer Service with strong communication and prob…

Workforce Management Professional and Certified SAP Concur Consultant with solid experience in scheduling, forecasting, and real-time performance analysis, along with a strong foundation in bookkeepin…

- Microsoft Excel- BPO Call Center analyzing Forecast and volume trends for phone and chat.- Capacity planning.- Scheduling and Staffing the right number of people in the interval needed.

Results-driven Real Time Analyst with 5 years of experience in the BPO industry, recognized as a topperformer for monthly Google Sheets–driven reporting and process optimization. Brings 3 years of fro…

Seeking for a part-time job related to data analysis, data presentation and data mining.

With more than 12 years of combined experience in technical and administrative assistance, resource management, company development, and support, I have developed into a resourceful, competent, self-a…

Workforce Management Analyst with 10+ years of experience in real-time operations, scheduling, forecasting, performance reporting, data analysis, and process automation. Skilled in Excel, VBA macros,…

Workforce Management (Real-Time Operations), Team Leadership, Data Analysis, Real-Time Performance Monitoring, Stakeholder Communication, Workforce Tools & Systems Proficiency, Problem Solving, Adapta…

Hi, I’m Rocel!I am a Virtual Assistant specializing in Commercial Insurance Support for a US-based insurance company. In this role, I maintain consistent communication with insured to address requests…

Mid-Level Human Resource Manager Human Resource Manager | Recruitment | Employee Relations | Payroll & ComplianceI am a results-driven Human Resource Manager with over 5 years of experience handling e…

I worked as an analyst for over 5 years. I enjoy working with data and helping teams stay on track. My experience includes monitoring queues, managing attendance, adjusting schedules, and creating rep…

Operations & Customer Support Specialist with 15+ years of BPO and remote leadership experience. Expert in streamlining workflows, customer experience, and team management to boost service quality. Pr…

Operations and program management leader with 20+ years of experience building, scaling, and optimizing organizational operations across multi-site and national programs. Expertise in end-to-end opera…

Helping busy professionals stay organized, productive, and visible online.I specialize in administrative support, project coordination, and social media management. With experience handling reports, c…

Results-driven professional with 7 years of customer service experience across multiple industries, including nearly 3 years as a BDC representative for automotive brands such as REV, Nissan, and Hond…

Experienced BPO and Business Development professional with 10+ years of experience in customer service, sales, technical support, lead generation, and virtual assistance. Former owner of a successful…

Hi, I’m Mark. I have a background in business operations, workforce management, and project site engineering. I’ve managed daily operations, trained teams, coordinated projects, and worked with workfo…

Experienced administrative staff with a proven track record of effectively managing office operations, coordinating schedules, and providing exceptional support to teams. Skilled in communication, org…

IT professional experienced in Service Desk, Infrastructure Support, and Workforce Management, with strong exposure to incident handling, monitoring, documentation, and cross-team collaboration. CompT…

Results-driven Workforce Management and Reporting Analyst with 7 years of experience in workforce planning, performance monitoring, and operational reporting. Proficient in creating and maintaining re…

Detail-oriented HR and Administrative Specialist with 5+ years of experience in HR operations, employee lifecycle management, benefits administration, offboarding coordination, and quality assurance.…

Experienced Real-Time Analyst with a solid background in workforce management, SLA monitoring, and data-driven reporting. Combines advanced technical skills in Excel, and programming with proven exper…

I’m a curious and growth-oriented person who enjoys learning and problemsolving. I’ve built strong communication and analytical skills, and I thrive inenvironments where i can contribute, collaborate…

Workforce Analyst | Customer Service | Cold Calling | Lead Generation | Data-Driven Outreach Results-driven professional with 6+ years of experience in customer service, lead generation, and real esta…

I am detail-oriented, tech-savvy, and eager to help businesses stay organized and productive. I can manage tasks efficiently, communicate clearly, and adapt quickly to new tools and responsibilities.…

Hi, I'm Darryl Vital, a GoHighLevel (GHL) Specialist and Virtual Assistant with hands-on experience in CRM management, automations, lead follow-up systems, administrative support, and business operati…

With 8 years of experience as a Customer Service Representative and 4 years as a Real-Time Analyst in a fast-paced BPO environment, I bring a wealth of expertise in client support, process optimizatio…

I am extremely motivated to constantly develop my skills and grow professionally. Being in various roles, I developed my exceptional communication and strong organizational skills to multitask and man…

I am a bookkeeping and accounting professional with 14+ years of experience supporting accounts payable, accounts receivable, bank reconciliations, month-end processes, financial reporting, and audit…

I have 8+ years of experience in high-volume BPO operations (500+ seats), progressing from CSR to Real-Time Analyst, Reports Analyst, and now WFM Traffic Analyst at Conduent. My core strength is build…

Detail-oriented Production and Operations Coordinator with experience managinghigh-volume creative workflows, asset organization, and cross-functionalcollaboration across multiple projects. Skilled in…

I am a results-driven HR professional with nearly 8 years of experience handling full-cycle recruitment, employee relations, HR operations, and compliance. I specialize in sourcing and hiring high-qua…

I'm Marilyn. I am an experienced professional in Customer Service, Workforce Management, and Quality Evaluation. I specialize in optimizing daily operations, managing schedules, and delivering high-qu…

I’m a detail-oriented Virtual Assistant with 5+ years of experience in operations support, administrative tasks, and customer service. I’ve worked in fast-paced environments handling reporting, schedu…

Media Buyer, Advertising, Digital Marketing, Advertising, Customer Service, Data Analytics, Web/Store Builder, Ecommerce Manager.

I’m a versatile multi-skilled professional with 10 years of experience in construction project management and over 11 years in marketing and business operations. My expertise lies in construction, han…

Office Skills:OfficeManagement, Reports, Executive Support, Presentations Computer Skills:Excellent working knowledge of Microsoft Office Applications and Google applications, Google Data Studio (Dash…

Workforce Planning professional with 5 years of experience in recruitment and 2 years specializing in workforce planning and operational staffing. Experienced in managing workforce allocation, backfil…

HR systems organized. Compliance handled. People supported.I build clean HR processes that protect your business and empower your team.What I Can DoHR Compliance & Documentation – Draft contracts, han…

Hi there! I’m Nico, Your Multitasking Go-Getter with a Quirky Twist!With 2 years of experience as a real-time analyst and another 2 years in customer service, I’ve honed my skills in multitasking and…

I'm an Operations and Administrative Specialist based in the Philippines with a diverse background spanning quality control in Japanese precision manufacturing, HR operations and people management for…

I’m a Workforce Management Manager with 10+ years of experience in optimizing processes, streamlining operations, and driving measurable cost savings through data analytics and automation.I help busin…

An exceptionally results-oriented and career-driven professional with over 12 years of experience in the BPO industry, including 10 years in Workforce Management (WFM) and 2 years in administrative su…

Highly organized and data-driven Virtual Assistant with over 13 years of experience managing complex operations, data analytics, and project workflows for leading global corporations (including Googl…

Graphic designing and data entry.

Hi there! Are you a business owner spending more time on "busy work" than on growing your company?I help busy entrepreneurs and founders streamline their operations and manage the daily tasks that kee…

I have extensive experience in credit repair customer service for both US and Australian companies. My expertise includes not only managing client profiles but also offering coaching and counseling to…

I am precise in using English and Filipino language verbally and written. I have worked with several clients taking up different roles (Sales Representative, Customer Service, Tech Support, Service Ma…

Governance, Risk, and Compliance (GRC) and Workforce Management professional with 5+ years of experience in risk management, compliance reviews, fraud prevention, workforce operations, and systems sup…

I have been with the workforce field for 13 years, and a total of 14 years in BPO industry. I am knowledgeable in using MS Office applications (outlook, word, excel, powerpoint), and WFM tools like IE…

Hi! I’m a highly experienced professional with over 12 years of leadership and virtual support experience, specializing in team management, administrative support, and legal assistance.I previously wo…

Experienced Virtual Assistant with a strong background in Sales, Real Estate, NDIS and healthcare administration. As a Licensed Professional Teacher (LPT), I bring excellent communication, organizatio…

I am an HR and Mobility professional who enjoys helping people navigate career moves, whether it’s an internal transfer, an international assignment, or a permanent relocation. Over the years, I’ve su…

Seasoned Human Resource practitioner that has a wide range of experience of working across multiple industries. Incredibly passionate about employee engagement, recruitment, and employee upskilling. G…

Administrative and operations professional with 9 years of BPO experience, specializing in reporting, workforce management, scheduling, and workflow automation. Skilled in Microsoft Excel, Power Query…

Detail-oriented IT professional with over 6 years of experience in system development, process optimization, and team leadership. Adept at supporting global operations, ensuring system stability, and…

• Has both knowledge and expertise to various processes and procedures. • Driven to impart knowledge derived to others. Proficient in office tools such as Microsoft Office ( Word, Excel, Powerpoint…

Detail-oriented Executive Assistant with internship experience in Human Resources and administrative support at the Land Transportation Office – Regional Office III. Skilled in records management, dat…

I have years of experience teaching English online and have a strong interest in the language. I have demonstrated a strong work ethic, adaptability, and commitment to success throughout my career in…

With experience as a Ticket Puller/Broker, Data Analyst, Data Entry specialist, and Customer Service professional, I’ve developed a well-rounded skill set that blends technical expertise with a passio…

Data Analyst and Workforce Planning professional with 4+ years of experience in Excel-driven reporting, data analysis, and operational analytics within BPO and eCommerce environments. Specializes in b…

Workforce Management professional with 5+ years of progressive experience in forecasting, scheduling, real-time monitoring, and capacity planning. Proven ability to lead WFM teams, optimize staffing s…

Hi, I’m Jonamarie.I specialize in building and maintaining systems inside GoHighLevel, including pipelines, workflows, funnels, and integrations. I’ve worked across multiple sub-accounts setting up CR…

Experienced Human Resources professional with a Master of Business Administration in Human Resources Management and currently pursuing CIPD Level 7. With a strong demonstrated history of working in th…

I am a SaaS Customer Support Analyst with strong experience in troubleshooting, customer service, and platform support across chat, email, and phone. I excel in problem-solving, communication, and del…

Seasoned Real-Time Analyst with 7+ years of hands-on experience in managing real-time operations within fast-paced contact center environments. Known for maintaining service levels, monitoring agent a…

Operations-focused Virtual Assistant with 7+ years of experience supporting project coordination, administrative operations, document control, reporting, procurement tracking, and stakeholder communic…

I help remote teams stay organized, hit deadlines, and keep operations running smoothly without adding more complexity.I have 9+ years of experience across project coordination, operations, reporting,…

I am a reliable and detail-oriented professional currently working as a Real Time Analyst, with experience in monitoring operations, managing data, and ensuring workflow efficiency. While I am new to…

Data-driven Workforce Management Specialist with a solid foundation in front-line customer service, sales, and billing support. Experienced in real-time monitoring, schedule adherence, capacity planni…

I help businesses turn complex data into clear, actionable insights while providing structured virtual assistance that keeps operations running smoothly. With over 10 years of experience in workforce…

Workforce/ CSR

I am a highly motivated professional with a diverse background spanning finance, content research, writing, and team management. Throughout my career, I have led teams for almost 9 years, honing a uni…

I help brands grow through strategic content and optimized marketing systems. With over 5 years of experience in marketing and operations support, I focus on increasing engagement, improving response…

Results-driven operations professional with extensive experience leading customer service, technical support, and business operations teams within fast-paced BPO environments. Throughout my career, I…

With 8 years of experience in the industry, I have progressed from Technical Support Associate, where I handled financial and Telecommunications accounts, to Real-Time Analyst - doing real time monito…

Volume Forecasting, Real-Time Headcount Management, Excel Savvy, Customer Service, Reporting, Absenteeism, People Management, Coaching, Feedback

Hi, I'm Beverly — an Operations Manager with 8+ years of experience running BPO operations for global brands including Lumen, Comcast, eBay, AT&T, and Western Union.I've led teams of up to 120 agents…

As a seasoned Support Specialist, I thrive on helping clients navigate challenges and achieve satisfaction. With years of experience in Customer Service, including expertise in Saas, Web Hosting, and…

Detail-oriented professional with over 10 years of experience in the BPO industry, specializing in workforce management, scheduling, real-time monitoring, and capacity planning. Skilled in administrat…

Detail-oriented Business Accountancy graduate with over seven years of progressive experience in the BPO industry, blending strong financial operations expertise with advanced workforce management cap…

Available for full-time work | Can start immediatelyI’m a reliable Virtual Assistant with 3+ years of experience in admin support and recruitment operations—helping businesses stay organized, efficien…

My key strengths that would support my success in the positions I'll be applying for include:- 9 years of experience in scheduling, reporting, database management, customer support, and cross-function…

Experienced in Workforce Management, Social Media Marketing, and Graphic Design. I help businesses boost efficiency, grow their online presence, and create eye-catching visuals that align with their b…

Data-driven Workforce Management Analyst with over 2 years of experience in high-volume BPO environments. Skilled in real-time monitoring, workforce planning, KPI reporting, and service level manageme…

Doing Ecom Business since 2019

I bring over 6 years of experience in administrative and logistics support, specializing in documentation management, workflow optimization, inventory and asset management, coordinating orders, retrie…

I've been doing Helpdesk support for 3 years and 1 year for Real Time Management. Software Experience: Citrix Active Directory Solvnow TeamViewer MS Office Alvaria WFO

Microsoft OfficeEnglish languageRecruitmentData entry

I am a reliable and detail-oriented Virtual Assistant with experience in social media management, outreach specialist, admin support, research, and email coordination. I am proactive, organized, and c…

Real-Time Analyst with 4+ years of experience in contact center operations, specializing in workforce management, real-time monitoring, queue management, adherence tracking, and operational reporting.…

Executive Assistant with 5+ years of experience in operations support, workforce coordination, and real-time performance management within a fast-paced BPO environment. Proven track record of supporti…

My determination is my most powerful quality. Even when the challenge is daunting, I face it front on and do what is necessary to achieve my goals. At my former employment, whenever I was given a new…

I am an employee who's skilled in various administrative job and disciplined and goal oriented. When I started working, I used to be a part of the BPO industry as Customer Service Representative and T…

I provide administrative and operations support for businesses and teams that need help managing daily tasks, communication, and coordination so their workflow stays organized and on track. Specialize…

Workforce Analyst - ResultsCx (Sep 2021- Jan 2026)| Records Associate - Action Able Inc. (Nov 2018 - May 2020) | Project Coordinator - Great Year Industries Corp Manila (Aug 2017 - Feb 2018)

I am Allan Pedra Mautante, a Business Intelligence and Reporting Analyst with over 10 years of experience in data analytics, workforce reporting, dashboard development, and business intelligence withi…

I am a high-performing professional with 3 years of experience as a Workforce Real-Time Analyst, 1 year as a Healthcare Agent, and 1 year as a Technical Support Specialist looking to transition into a…

Recruitment Assistant | Recruitment & Case Management | Talent AcquisitionRecruiter and Onboarding SpecialistHi, I'm Mary Ann from the Philippines. For 10+ years, I’ve helped businesses and their peop…

Adaptable to new concepts and responsibilities. Open to pursuing an opportunity that would greatly help and allow me to grow professionally and acquire more skills while continuously enhancing my vers…

Reserved yet results-driven professional with experience in workforce planning, social media management, CRM software, and real estate administration. Proven ability to optimize operations, maintain…

Looking for a seasoned professional who can hit the ground running, optimize your support workflows, and consistently deliver top-tier customer satisfaction? With 14 years of dedicated BPO industry ex…

I am a versatile and reliable Administrative Assistant with expertise in administrative support, legal assistance, sales support, HR functions, and customer service. I help streamline business operati…

Dedicated and customer-focused professional with strong communication and interpersonal skills, committed to delivering excellent customer service and creating positive customer experiences. Experienc…

Hi this is Shyrel residing in Marilao Bulacan Philippines. I've been in the BPO industry for  10 years now. First I got hired  as CSR and  the first account that I handle  is a local food delivery acc…

Workforce management and Data Analyst

Experienced Workforce Real Time Analyst, WorkforcePlanner and Scheduler, expert in Data Entry with a demonstrated history ofworking in the telecommunications or BPO industry for more than six years.Sk…

Dedicated and versatile professional with a strong background in Workforce Management, specifically a well grown Real-Time Analyst. Experienced in managing people, time and productions metrics. Equipp…

Results-driven professional with almost 5 years of experience in the BPO industry, specializing in customer service, operations support, and real-time analysis. Skilled in communication, problem-solvi…

I am a degree holder of Bachelor of Science Business Administration major in Human Resource Management and a Certified Human Resource Associate, with a strong foundation in HR principles, supported by…

Real-Time Analyst | Data & Performance Reporting Expert (Excel)

Scheduler, Real time Management for Business Call Centers, Excellent in Excel, Has 17 years of experience in customer service and administrative tasks

Results-driven Workforce Analyst with experience in workforce management, scheduling, forecasting, andperformance monitoring in fast-paced environments. Skilled in analyzing operational data, generati…

I have accumulated more than 13 years of experience in both data and workforce management. I have dedicated my career towards accomplishing operational efficiencies and business success through intell…

With 18+ years in HR Best Practice and Principles, including a progressive 2 years in the Australian setting, I bring solid experience in three key areas:Recruitment & Onboarding – managed end-to-end…

I help take your small business to the next level. Together we reach the goal.

Reliable Virtual Assistant with experience in administrative support, logistics coordination, email management, data entry, scheduling, and customer service. Skilled in handling multiple tasks, mainta…

I have skills in workforce management, Scheduling, and Capacity planning.I worked as a Virtual Assistant/ Rostering manager for more than 6 years already

Greetings! Are our paths predestined, or do they merely intersect by chance? Your exploration of profiles on OnlineJobs.ph hints at a specific quest or challenge—sifting through numerous freelancer pr…

Reliableand detail-oriented Administration Professional with 4+ years of experience in customer support, sales, marketing support, and business operations. Tech-savvy and adaptable, with a strong abil…

I am a well-rounded Workforce Management personnel that has a strong background when it comes to Data Management, Scheduling, Real-Time Management, Forecasting, Capacity & Planning, Billing and Payrol…

With over 16 years of experience in talent acquisition, workforce management, and service delivery operations, I bring a proven track record of driving recruitment strategies, optimizing workforce pro…

I am an undergraduate student pursuing a Bachelor’s degree in Psychology, seeking a position that will allow me to deepen my knowledge and contribute to a dynamic team. My goal is to find a role where…

·Freelance social media manager and photographer·Worked as a Virtual Assistant (VA) for 3 clients in a short period of time·Experienced in the travel industry as a travel consultant and assistant mana…

I support HR teams by keeping operations organized, responsive, and compliant. I’ve handled HR operations and benefits for 800+ employees and previously managed full-cycle recruitment independently wi…

I am Jamaeca Louisse D. Meneses, a dedicated professional with a BS in Information Technology, majoring in Digital Arts, from Far Eastern University. I have over six years of experience in Workforce…

Proficient in the following:Tools:*Nice IEX*Nice IEX Web station*Genesys*Avaya CMS*Amazon Connect (AWS)*Excel*One drive*Microsoft 365*Google spreadsheets

I've had the pleasure of supporting senior leaders across a range of fast-paced environments, from growing startups to established corporate teams, helping them stay focused on what matters most. I’m…

Workforce Management (WFM) and reporting expert specialized in leveraging analytical insights to develop optimized solutions and automate tasks. Adept at contingency planning, scenario simulation, and…

The time I had spent as an RTA, I was able to enhance and develop my skills and abilities in various platforms and applications such as Excel. I was also able to develop and further engage in communic…

HR professional with 8+ years of experience in talent acquisition, people operations, employee engagement, performance management, and HR compliance. Most recently led HR for a fully remote, distribut…

As a dedicated professional with a diverse background, I have built a career centered around enhancing organizational efficiency and supporting both internal teams and executive leadership. With exper…

I am an experienced Customer Support and Technical Solutions Specialist with a strong background in customer service, technical troubleshooting, and remote team leadership. I aim to be known as a reli…

I am a versatile Virtual Assistant skilled in communication, client support, technical troubleshooting, data management, and administrative operations. I help entrepreneurs, small business owners, and…

Results-driven Business Analytics & Operations Leader with 21+ years of experience across contact center operations, technical support, and data-driven process improvement. Proven track record in deli…

General Virtual AssistantCustomer ServiceTechnical SupportSocial Media ManagerAmazon Retail ArbitrageProduct Research

I have 10+ years of experience in workforce management, data analysis, operations support, and administrative work across call center and government environments.I am a reliable, detail-oriented remot…

I am highly organized and detail-oriented scheduling analyst with 3.5 years experience under Workforce Management. I am responsible in filling the gaps needed in order to meet the client's requirement…

Hi! I’m Joyce! I’ve been working in Human Resources for several years, handling various areas like recruitment, performance management, employee relations, compensation and benefits, and admin suppor…

Open to new possibilities! With 4 years of expertise in recruitment and HR, I'm eager to contribute to a dynamic organization and make a lasting impact. Reach out to discuss collaboration with me!

Hi! I’m a hardworking and reliable freelancer with a strong background in customer service. I truly enjoy helping people and making sure every client feels heard, valued, and supported.As a virtual as…

- More than 10 years of leadership experience- Experience in Project Management- Experience in Human Resource Management- Experience in general office administration and compliance- Certified Associat…

An experienced HR Manager known for delivering results across all facets of human resources from talent acquisition and employee relations to performance management and organizational development. I b…

Detail-oriented Analyst with 10+ years of expertise in Office Administration, B2B/B2C Sales, Client Relations Management, Financial Fraud and Loss Mitigation. Worked collaboratively delivering impactf…

As a Workforce Management Analyst, I specialize in optimizing operational efficiency by analyzing workforce data, forecasting demand, and ensuring that staffing levels align with business needs. With…

I  have 18+ years of experience in operations management, leading multi-LOB teams in Service Desk, Technical Support, Ecommerce, Billing, Collections, and Retention programs — all requiring strong sys…

I am a recruitment and operations professional with more than six years of combined experience in staffing, pharmaceutical manufacturing, and production. I’ve had the chance to work both in the Philip…

I am a results-driven Virtual Assistant with 7+ years of experience in the BPO industry, specializing in Workforce Management, operations support, and administrative coordination, now offering service…

Hi, I'm Ronilyn — an E-Commerce Operations Virtual Assistant with 20+ years of real-world experience in operations management, logistics coordination, and executive-level administrative support.I spec…

Results-driven Compliance Auditor with a strong background in risk assessment, audit processes, and regulatory compliance. Known for attention to detail, analytical thinking, and the ability to ensure…

Applying the things that I have learnt in my 7 -8 years of experience. I am driven, organized, self- motivated, and effective at using what I have learnt to devise an efficient method of training wh…

Hi, I’m Miguel, currently I'm the Operations Director for a SG-based digital marketing agency (SEO, Google PPC, Meta Ads, SMM) and Systems Builder with over 5 years of experience helping U.S., SG and…

Hi! I'm a virtual assistant who loves what I do. Balancing work, motherhood, and being the family's breadwinner keeps me on my toes, but I wouldn’t have it any other way! Life’s too short not to have…

Dynamic and detail-oriented Virtual HR Administrator with 8+ years of experience in human resource management, employee engagement, and compliance. Proficient in streamlining HR operations, optimizing…

Hello there! I'm Claire, and I'm excited to kick-start my freelancing journey here. As a motivated and dedicated individual, I am eager to bring my skills to the virtual workspace and collaborate with…

Clarifies and verifies details of insurance coverage of the patient.

Recent graduate with a Bachelor’s degree in Psychology minor in Social Work, complemented by extensive work experience in customer care, billing operations, and technical support. Skilled in handling…

Accomplished Operations and Accounts Manager with a proven track record in team leadership, overseeing multifaceted projects, and driving operational excellence. Previously a seasoned recruiter adept…

With over a decade of hands-on experience in Workforce Management, I don’t just know the WFM process—I’ve lived it. From forecasting and scheduling to client onboarding and real-time monitoring, I’ve…

Professional ProfileI am a results-oriented Workforce Analyst with over 3 years of experience in the Business Process Outsourcing (BPO) industry. My expertise spans omnichannel support, including chat…

I am a dedicated Virtual Assistant focused on helping clients stay organized, efficient, and stress-free. I specialize in email management, scheduling, meeting coordination, and handling daily adminis…

Results-driven WFM Business Analyst with over 7 years of experience in strategic resource allocation and high-precision forecasting for global brands like Apple and Capital One. Complementary expertis…

I lead strategic and operational HR functions for remote and multicultural teams, focusing on talent acquisition, onboarding, performance management, and HR compliance across APAC and US markets. With…

3 years experienced as Real Estate Transaction Coordinator, seeking a long-term career opportunity. If you're a realtor in need of a transaction coordinator, I'm the right fit for you!Transaction Coor…

Senior Team Leader and Customer Retention Specialist with over 12 years of experience in the BPO and Sales industry. Rapidly promoted at Monster Group from entry-level Data Entry to Senior Complaint…

Results-driven Customer Support Specialist focused on optimizing First Call Resolution (FCR) and reducing Average Handle Time (AHT). Highly proficient in technical troubleshooting, SLA compliance, and…

Dedicated customer service and sales specialist with 6 years of BPO experience supporting international clients. Experienced in handling inbound and outbound communication, resolving customer concerns…

? Create a visually appealing dashboard from raw data. ? Attend weekly and daily staffing review meetings with management and forecast / scheduling analysts detailing previous and current week's per…

I have worked in the BPO industry for almost 17 years handling Customer Service, Retail, Banking & Finance (FinTech & AML KYC), Workforce Management (RTA) and as a Sr. Quality and Compliance Analyst.I…

I help businesses stay efficient and on track using real-time data and fast decision-making.With 7 years of experience in workforce management, analytics, and technical support, I’ve supported high-vo…

With almost 7 years of exposure in Talent Management,Labor Relations & Employee Engagement, Performance Management, Budget Management, Organization Development & Design, Compensation and Benefits Mana…

I am a results-driven Recruitment and Workforce Operations Specialist with over 7 years of professional experience supporting international teams in high-volume recruitment, workforce scheduling, and…

Hi, I’m Riza. I have 14+ years of experience in US Health Insurance BPO industry and 3+ years in freelance support.Experience Highlights- Service Delivery Ops Analyst, BPO (2006–2020) – Led teams, cre…

I help businesses improve accuracy, efficiency, and process compliance across sales operations, workforce management, and customer support. I specialize in maintaining clean data, structured workflows…

Remote Workforce Management Specialist | 7 Years in Staffing, Scheduling & OpsI help US/EU/AU companies reduce labor cost and hit SLA by managing workforce schedules, forecasting staffing needs, and a…

Highly organized and detail-oriented Virtual Assistant with 2 years of workforce management and 3 years in customer service. Experienced in administrative tasks including scheduling, email management,…

Strategic Human Resources Leader with 15+ years of leadership experience across multi-brand and hospitality environments in the Middle East. Proven track record in leading large-scale HR operation, in…

Aspiring Virtual Assistant Experienced professional with 18+ years in the BPO industry, specializing in customer service, technical support, and workforce management. I excel at handling client inqui…

I am a detail-oriented and reliable Virtual Assistant with over 6 years of combined experience in operations, monitoring, analytics, leadership, and quality assurance. I have worked as a CCTV Operator…

I'm Jessy Carl Mateo, a seasoned Customer Service Representative specialized in maintaining customer and client satisfaction and contribute to company success. With 7 years of experience, I've worked…

I am a results-driven virtual assistant and customer support & sales specialist with over six years of experience supporting clients in fast-paced remote environments. I bring a well-rounded skill set…

My name is Monica and I started my career in customer service from 2015 to 2020. I got promoted to Workforce management in late 2020 and worked as RTA then workforce scheduler-planner before switching…

Highly motivated and results-oriented Recruiter with a proven track record of sourcing, attracting, and placing top talent across diverse industries. Adept at developing and executing recruitment stra…

I am a results-driven and highly motivated professional with strong experience in appointment setting, customer service, technical support, and real-time monitoring and reporting. Known as a top appoi…

Experienced in banking operations with a strong foundation in customer relationship management and data handling. Proficient in using CRM tools such as Salesforce, as well as Google Suite and Google…

I am a proactive Customer Service Representative who loves connecting with people and solving problems. Being naturally tech-savvy, I pick up new tools and workflows effortlessly, ensuring a seamless…

Experienced Bookkeeper and Payroll Specialist with a strong background in daily financial transactions, reconciliations, invoicing, and payroll processing. Highly organized with a commitment to accura…

With more than 10 years of customer service experience, I am very passionate in giving excellent client support at all times. My most recent employment with Capital One has taught me great skills in d…

I’m a motivated freelancer with 3 years of hands-on experience in the BPO industry, specializing in cold calling, client acquisition, and workforce management. I’m also skilled in handling various adm…

Workforce Management - Service Level Coordinator | Editorial Photographer & Fashion/Lifestyle Photo Editor/Video Editor | Creative & Operations Professional | Customer Service Representative

Organized and dependable Virtual Assistant with experience in customer service, admin support, and high-volume call, email, and chat handling. Background includes Amazon retail accounts, Airbnb, and V…

Reliable and results-driven professional with a strong foundation in Customer Support and Workforce Management. I started my career taking phone calls in a high-volume contact center environment, wher…

I am an experienced senior manager responsible in leading a global operations team in strategic planning and execution, workforce management, process improvement and operational efficiencies, risk mit…

Results-driven professional with a background in Account Management and a mastery of Microsoft Excel for complex data analysis and reporting. Proven track record of managing high-value portfolios whil…

I have experience as a Real-Time Analyst with a strong background in workforce management, real-time monitoring, and performance reporting.

Workforce Management Lead and Data Quality Expert

Results-driven professional with 6+ years of experience supporting US-based companies in Human Resources, Talent Acquisition, Employment Verification, Business Development, Technical Writing, and Gove…

I am a healthcare and customer service professional with over 10 years of experience in customer support, team leadership, and prior authorization coordination. I specialize in handling procedure/medi…

I am a results-driven Operations and Workforce Team Leader with a strong eye for detail and highly developed expertise in operations, scheduling, and data analysis. I specialize in optimizing workforc…

Hello! I'm Marc Ryan Cabrillas but you can call me "Ry". I am a Computer Engineer by profession. I worked as a Customer Service Representative under a Travel account for 2 years. I was promoted to be…

I’m a highly driven Virtual Assistant with over 12 years of experience in the BPO industry, bringing a strong background in sales, lead generation, customer service, e-commerce support, and logistics…

My diverse experience spans across various industries, including real estate, executive support, and customer service, allowing me to adapt seamlessly to different work environments and challenges.…

I am a dedicated and adaptable professional with more than 13 years of experience in healthcare operations, customer service, team leadership, and consumer support. Throughout my career, I have worked…

Hello! I?m Edoard, a Workforce Management specialist with strong experience in forecasting, capacity planning, and scheduling. I excel at optimizing workforce operations to help businesses meet their…

Results-driven HR Manager with 20+ years of experience in talent acquisition, employee relations, performance and talent management, compensation and benefits management and employee engagement. Prove…

Strategic and proactive Virtual Assistant with 8+ years of experience in executive support, project management, training facilitation, and multimedia production. Adept at managing complex projects, st…

Workforce Management / Email and Chat Support

Hello! I'm Hannah – Your Dedicated Virtual Assistant! Are you overwhelmed by tasks and need reliable support? Let me take the load off your plate! Here's what I can do to make your business operations…

Help client on doing administrative task such us Calendar and Email management. I am also skilled on handling high datas and using excel or google sheets

Hi, I'm Felix A results-driven Virtual Assistant with 7+ years of experience supporting remote teams across EMEA and the US. I specialize in Sales Lead Generation, Customer Service, HR support, and Ad…

Results-oriented Workforce Management Specialist with a career foundation in Customer Service. Expert at navigating the complexities of shared queue environments and multi-language routing. Combines h…

A dedicated and results-driven professional with a strong background in operations, administration, and information technology. Known for being highly organized, detail-oriented, and committed to exc…

BSIT graduate with experience in data analysis, workforce management, and IT support. Skilled in Excel, reporting, troubleshooting, and process improvement, with a passion for leveraging technology to…

Hi, I am Jake, a Customer Support Operations and Workforce Management Specialist with over 10 years of experience supporting US-based telecom, cable, and eCommerce accounts.I help businesses run effic…

Detail-oriented Virtual Assistant with experience in e-commerce support, data entry, quality assurance, and HR administration. Skilled in managing backend operations, verifying data accuracy, and supp…

Proficient in Microsoft Word, Excel and Powerpoint Excellent oral and written communication skills Good typing skills With a degree of integrity and interpersonal skills Proven competence in worki…

Results-driven Operations Manager and Digital Marketing Specialist with over 10 years of experience optimizing business processes, leading cross-functional teams, and executing data-driven marketing s…

CRM + Lead Generation + Enrollment Support + Remote Operations VA Experienced remote operations and support specialist with a strong background in CRM management, lead generation, enrollment coordinat…

I'm a Customer Service Representative with 5 years of experience. I have good communication skills both in oral and written. I can commit exceptional service and accuracy in data management.

Detail-oriented Virtual Assistant and IT graduate with a strong background in e-commerce support, real-time operations monitoring, and web development. Experienced in order entry and fulfillment, work…

Versatile WFM Manager specializing in end-to-end WFM facets and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an ope…

I am a dedicated professional with experience in technical and JAP Bilingual recruitment, data/document management, reports creation, organizing appointments, making phone calls, people/project manage…

Experienced professional with a diverse skill set spanning executive assistance, virtual assistance in financial planning, and technical/customer service for Microsoft Office. In my 8 months as an Exe…

I am a hardworking and reliable virtual assistant with a strong attention to detail and willingness to learn.I have experience as a safety officer, where i developed skills in organization,reporting a…

Workforce Management professional with nearly 2 years of experience as a Real-Time Analyst in a BPO environment, specializing in intraday queue management and operational performance monitoring. Ex…

I bring a unique perspective to organizational leadership, having come of age during the transition from pre-digital to a fully connected life, the journey provided invaluable insight into how people…

HR Management graduate with broad exposure to all HR functions. Proficient in recruitment, onboarding, HR administration, benefits, compliance, and general support. Effective communicator and team pla…

Results-driven Real-Time Analyst with 4 years of experience optimizing operational efficiency through strategic workforce management and data-driven insights. I specialize in monitoring key performanc…

A detail-oriented and organized professional with experience in staff coordination, scheduling, and administrative support. Skilled in workforce planning, shift rostering, and maintaining accurate rec…

I help businesses transform operational data into clear, actionable insights.With professional experience as a Senior Workforce Management Analyst, I specialize in:*Excel Dashboard Creation*Data Clean…